Modern Restaurant Management

DECEMBER 28, 2020

Through better employee training in 2021, brands can make sure their five-star app isn’t ruined by a disjointed in-person experience. With technology at the forefront of restaurant operations, we think there will be an increase in branded mobile apps along with a rise in loyalty programs.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. While only 15 percent plan to reduce the number or size of their franchise locations, operators are making other adjustments to their real estate. 55 percent plan to add more space for pick-up.

2022 214

2022 Mobile Ordering Guest Recovery Point of Sale 214

Modern Restaurant Management

AUGUST 17, 2020

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty.

2020 195

2020 Loyalty Program Mobile Ordering Fast Casual 195

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 179

2022 Food Supply Back of House Kitchen Safety 179

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico.

Online Ordering 210

Online Ordering Back of House Customer Service Small Business 210

Modern Restaurant Management

SEPTEMBER 10, 2021

MRM's Franchise Feed features news on the restaurant franchise and MUFSO landscape. Ike’s locations have industry-leading average unit volumes, which have only gotten stronger since the company overhauled its marketing technology stack, including an upgraded loyalty program, a new website and easier online ordering.

Franchise 186

Franchise Franchising Food Fast Casual 186

The Restaurant Times

JUNE 11, 2021

From large chain restaurants and franchises to pubs, breweries, and coffee shops, every segment of the F&B industry is now automating operations. A user-friendly interface makes handling the software convenient for employees, especially new hires. It enables you to manage each task efficiently. . Source: DinePlan.

POS 52

POS Mobile Ordering Loyalty Program Online Ordering 52

Next Restaurants

JUNE 30, 2021

If you conclude a franchise agreement , then this network most likely has a coach who will bring you up to date and can help you through the entire process. The success of your restaurant depends on the experience and talents of the key employees : restaurant director, chef, barista, and bartender.

Bar 97

Bar Seasonal Menu Advertising Restaurant Law 97

Modern Restaurant Management

NOVEMBER 14, 2019

Recently celebrating its 25th anniversary, the Minneapolis-based restaurant franchise was founded on Dave Anderson's passion for BBQ. Director, Strategy and Franchise Operations Al Hank about about brand evolution, restaurant industry challenges and even, plant-based BBQ. Perseverance, obsessive devotion to making people happy.

Advertising 143

Advertising Social Media Loyalty Program Technology 143

BNG Point of Sale

AUGUST 27, 2021

With reduced profit margins, it can be tough to stay afloat, let alone branch out into other ventures and live up to your end of the bargain when franchising. For restaurant expenses and a wide range of other related issues, restaurant owners focus on three primary key metrics: . It is not easy running a restaurant.

Point of Sale 52

Point of Sale Social Media Customer Service Online Ordering 52

Apicbase

FEBRUARY 29, 2024

85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. Touchbistro , 2024) Another factor, perhaps less alarming, but constantly present regardless of macroeconomic challenges, is employee theft , which accounts for 4% of annual revenue loss in the restaurant industry.

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 209

Food Safety Mobile Ordering Online Ordering Kitchen Safety 209

Modern Restaurant Management

APRIL 20, 2020

ezCater launched Feed the Front Line , a program that helps anyone contribute meals to healthcare workers fighting coronavirus. In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. All donations are tax-deductible and go directly to Children of Restaurant Employees (CORE).

Healthcare 178

Healthcare Kitchen Safety Loyalty Program Small Business 178

Modern Restaurant Management

SEPTEMBER 14, 2021

TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more. The Awards are one of these programs.” ” said Dawn Padmore, VP of Awards.

Food 172

Food Tip Distribution Guest Recovery Food Safety 172

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. Technology-enabled franchises are better positioned to continually evolve to meet guests’ changing expectations.

Mobile Ordering 214

Mobile Ordering Front of House Fast Casual Customer Service 214

Modern Restaurant Management

MARCH 11, 2020

We would like to thank Derek Jones and all of the employees at Smart Foodservice for their dedication in building a highly differentiated business in the cash and carry industry, and we know the company will be in great hands with its new owners.” Two-Hens Growth Fueled by Accelerator Program. SpotOn Secures $50M Funding.

Bar 153

Bar Cash Management Loyalty Program Point of Sale 153

Modern Restaurant Management

FEBRUARY 25, 2020

The National Labor Relations Board will issue its final rule tomorrow, February 26, governing joint-employer status under the National Labor Relations Act. NLRB Issues Joint-Employer Ruling. ” The NLRB issued an NPRM concerning joint-employer status under the NLRA on September 13, 2018.

Mobile Ordering 138

Mobile Ordering Front of House Customer Experience Back of House 138

Modern Restaurant Management

DECEMBER 14, 2020

" The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. The US Foods Ghost Kitchen program also recently expanded its concept offerings from six to 12. " Lightspeed Acquires Upserve.

Webinar 188

Webinar Customer Experience Mobile Ordering Customer Service 188

Modern Restaurant Management

JULY 7, 2020

Small Business Administration and Treasury Department released detailed loan-level data regarding the loans made under the Paycheck Protection Program (PPP). “We are particularly pleased that 27 percent of the program’s reach in low and moderate income communities which is in proportion to percentage of population in these areas.

Mobile Ordering 191

Mobile Ordering Restaurant Law Seating Customer Service 191

Modern Restaurant Management

SEPTEMBER 30, 2020

Restaurants that aren't already offering some kind of loyalty program should consider creating one, especially as consumers' grip on their wallets have tightened. Restaurants with a loyalty program should also highlight the benefits while remarketing to guests. Restaurant and bar related concerns.

2020 188

2020 Mobile Ordering Guest Recovery Customer Service 188

Modern Restaurant Management

JUNE 19, 2020

Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR. Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR. Relish by ezCater.

Food Safety 144

Food Safety Customer Experience Website Management Employee Relations 144

Apicbase

JUNE 16, 2023

How to Process Restaurant Metrics To process restaurant metrics, you must gather data on various aspects of your restaurant’s operations, such as sales, expenses, customer satisfaction, and employee performance. There are several vendor management metrics, but an important one is related to timely deliveries.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Modern Restaurant Management

JULY 27, 2020

In this edition of MRM News Bites, we feature sobering statistics from Yelp, a ghost kitchen franchise model, franchise explosions expected and falling for for an improved PSL. Meanwhile, grocery related businesses are on the decline as people spend less time at home. Ghost Kitchen Franchise Model. Yelp Sees COVID Effect.

Franchise 175

Franchise Franchising Mobile Ordering Kitchen Safety 175

Modern Restaurant Management

MARCH 16, 2020

percent from unusually high numbers a year ago related to U.S. Comcast Business shared the top trends impacting the quick-service restaurant (QSR) industry, based on the company’s deep experience working with leading QSR and franchise establishments. Often times, a happy employee equates to happy guests. That was up 5.7

Mobile Ordering 121

Mobile Ordering Online Ordering Point of Sale POS 121

Modern Restaurant Management

DECEMBER 13, 2019

The National Labor Relations Board instructed an administrative law judge to approve settlements resolving complaints against McDonald’s USA LLC, McDonald’s Restaurants of Illinois, Inc., NLRB Approves McDonald's Settlements. “I am truly honored to lead as Fourth Enterprises’ CEO,” said Anderson.

Mobile Ordering 100

Mobile Ordering Catering POS Customer Experience 100

Modern Restaurant Management

DECEMBER 31, 2019

Labor issues will continue to bring challenges in 2020, but these challenges will offer restaurants the opportunity for a continued and relentless focus on creating rewarding environments for employees. The ongoing labor shortage is leaving employers struggling to hire and maintain employees while also being pressured to increase wages.

2020 137

2020 Kitchen Safety Consumer Goods Point of Sale 137

Modern Restaurant Management

FEBRUARY 19, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” Taco John’s Launches Aggressive Franchising Initiative. All of the elements are in place for aggressive franchise growth.”

Franchise 120

Franchise Franchising Fast Casual Point of Sale 120

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. Restaurant Adaptation. Meeting Customer Expectations. ” Off-Premise Focus. " Franchisees Become Nimbler.

2020 220

2020 Mobile Ordering Hotels Food Safety 220

Modern Restaurant Management

JANUARY 31, 2020

voted Republican in 2016 – North Dakota, South Dakota, Wyoming, and Alaska – with services sectors and several food-related economic growth trended blue — Washington D.C., “Simultaneously some states are seeking to expand the definition of ‘employee’ to include a broader worker-base. points in 2018.

2020 190

2020 Loyalty Program Point of Sale 2019 190