Modern Restaurant Management

OCTOBER 29, 2024

This is where social media is uniquely positioned to help restaurants win big. ’ This strategy is rooted in listening to our consumers and showing up authentically in the spaces they take an active part in,” Lauren Morton, Wendy’s Manager of Social & Partnership Engagement Strategy.

Marketing 447

Marketing Advertising 2024 2023 447

Modern Restaurant Management

DECEMBER 31, 2024

2025 Culinary Trends Ingredients on the Rise Takes On Tahini Known for its richer and toastier flavor, black tahini will be featured on menus with versatility ranging from black tahini noodles and black tahini ice cream to tahini lattes and cocktails on the beverage side. .” What can you expect to see on menus in 2025?

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. The restaurant sector is poised for a seismic shift as AI integration takes center stage. Data, Data, Data.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

JUNE 11, 2020

Now that states are beginning to loosen their lockdown restrictions and reopen small businesses like restaurants, it’s fair to wonder how drastically the dine-in experience will have to change to accommodate the new safety requirements. And even with stricter guidelines in place, will customers actually risk dining out in public spaces?

Customer Experience 516

Customer Experience Dine-in Food Safety Kitchen Safety 516

Modern Restaurant Management

APRIL 16, 2025

Tableside caviar service A prosciutto cart An authentic kaiseki tasting experience and members-only Japanese whiskey lounge Tableside s’mores These are just a few examples of ways restaurants across the country are hoping to attract guest by elevating the dining experience and creating a vibe highlighted by superior food and presentation.

Back of House 342

Back of House Customer Experience Customer Service Hospitality 342

EATER

MARCH 27, 2025

The Vox Media Insights and Research team surveyed over 2,000 U.S. population that dined out at least once in the past month, hoping to better understand how Americans are approaching dining out in this new era. A study was commissioned by Eaters editorial leadership, with surveys from Bastion Agency.

Social Media 247

Social Media Fine Dining Online Ordering Dine-in 247

ChowNow

FEBRUARY 7, 2025

Prix Fixe Menu: A multi-course meal at a set price encourages guests to order more while offering an elevated dining experience. Creating a sense of urgency with time-sensitive promotions and specials encourages customers to spend more in the moment, fearing theyll miss out if they dont act fast. Why do bundles work?

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. That they can get coronavirus from someone sitting next to them while dining. Extra side, desert, take-home dressing, etc.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. To do so, you must have an optimized website and engaging social media profiles. If your website isn’t optimized for mobile, you could be losing out on potential customers.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

JULY 14, 2020

With dining rooms having been shut down for the majority of 2020, the only option for people to visit their favorite restaurants has been through takeout or delivery. You need to adapt your restaurant’s social media marketing approach in the “new normal” of COVID-19. The Power of Social Media for Restaurants.

Marketing 539

Marketing Social Media Influencer Online Ordering 539

EATER

APRIL 8, 2025

Another couple traveling from San Diego back home to Warren County, Ohio, brought their own food but also sometimes hit the dining car. To Elizabeth, the food in the Amtrak dining car was good, but she preferred her own. As a nonflier and a travel writer, I spend a lot of time on trains.

Training 292

Training Food Travel Social Media 292

ChowNow

MARCH 21, 2025

Without a well-defined target market, restaurants risk wasting resources on strategies that dont connect and menu offerings that dont selltrying to appeal to everyone, but standing out to no one. Key customer factors that influence dining preferences, from demographics to behavior. Lets get started and find your target audience.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

DECEMBER 20, 2023

An integrated marketing strategy can establish the groundwork for curating memorable dining experiences, further fostering brand loyalty and generating positive word-of-mouth to grow your business to new heights. A well-crafted narrative is essential in enhancing brand identity through various social channels and e-newsletters.

Customer Experience 493

Customer Experience Innovation Social Media Seasonal Menu 493

Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. The entire dining experience has changed in the wake of the pandemic. Build Social Proof.

Customer Experience 539

Customer Experience Email Marketing Social Media Online Ordering 539

Modern Restaurant Management

MAY 21, 2021

Many successful brands take a different approach. They take the time to engage with their customers and take their opinions and suggestions on board. Thankfully, it’s never been easier to provide your customers with an engaging and educational dining experience than it is today, thanks to modern technology.

Social Media 508

Social Media Customer Experience Email Marketing Online Ordering 508

ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. The next step to optimizing your online presence is to take advantage of SEO so more customers find you. If your GBP isnt optimized you wont show up when it matters most.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Today, customers rely on Google searches, online reviews, and social media to decide where to eat. Heres why ignoring restaurant marketing in 2025 is a mistake you cant afford to make: 1.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

OCTOBER 23, 2023

Launching a fine dining restaurant is an undoubtedly exciting venture, but it's not without its challenges. With the fierce competition in the food industry, a well-thought-out pre-launch marketing strategy is crucial to ensure your restaurant gets the attention it deserves.

Fine Dining 520

Fine Dining Marketing Social Media Influencer 520

Modern Restaurant Management

MAY 8, 2025

Modern Restaurant Managment (MRM) magazine reached out to Shannon O’Shields, VP of Marketing at Rubix, to learn more on how anti-texture is redefining mouthfeel, why it's so important , and what restaurants can do to capitalize on this growing trend. In what ways is texture important in the overall dining experience?

Social Media 252

Social Media Beverage Influencer Innovation 252

Modern Restaurant Management

JANUARY 15, 2021

Given that many are not yet comfortable dining out, restaurant businesses are struggling to make ends meet. Fine-dining restaurants are often famous for their chef’s signature dishes. I f your restaurant is open for dine-in services, then you can lure your loyal customers using promotional offers.

Social Media 527

Social Media Loyalty Program Food Safety Fine Dining 527

7 Shifts

JULY 20, 2024

With over 5 billion people using social media globally, platforms like Facebook, Instagram, and TikTok have become necessary tools for businesses to reach customers. From introducing your restaurant to fulfilling orders, you can use social media to drive more traffic to your establishment, in-person and digitally.

Social Media 221

Social Media Customer Experience Seasonal Menu Customer Service 221

Modern Restaurant Management

FEBRUARY 11, 2025

We’re proud to lead the charge and redefine what health-focused dining at scale looks like.” At True Food Kitchen, dining without compromise has been our mission for nearly two decades. At True Food Kitchen, dining without compromise has been our mission for nearly two decades.

Social Media 252

Social Media 2022 Sourcing Menu 252

ChowNow

APRIL 4, 2025

Online reputation management for restaurants is all about paying attention to your restaurants digital reputationand taking steps to shape that conversation. Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media. And those impressions matter.

Management 195

Management Management Social Media Online Ordering 195

Modern Restaurant Management

SEPTEMBER 24, 2020

Off-premise dining was already on-trend in the restaurant industry well before COVID-19. Just since the beginning of the pandemic and the restrictions on on-premise dining, 62 percent of operators have or plan to implement designated takeout areas due to the re-configuration efforts. Delight Your Customers. Simplify Their Lives.

Coupons 596

Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

SEPTEMBER 15, 2020

As the nation grapples with another wave of restaurant closings and reduced dining room capacity, establishments must quickly respond to the cry for innovation in the industry. Data shows that guests want to dine out but safety concerns are the biggest factor holding them back. No-Touch Menus. Local Promotional Planning.

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

Modern Restaurant Management

MARCH 24, 2025

Value-driven dining and a growing interest in regional brands are two trends uncovered in Yelp's 2025 Fastest Growing Brand s report. These metrics were then weighted.Yelp measures consumer interest by looking at select actions users take in connection with businesses on Yelp, including viewing business pages or posting photos or reviews.

2024 221

2024 2023 Customer Experience Pricing 221

ChowNow

JANUARY 27, 2025

sunday.gravy Pizzana Known for their elevated take on Neapolitan pizza, Pizzana has become a staple in Los Angeles dining scene with several locations throughout the city. Cafecita also used their social media platforms to encourage customers to donate to 10 different restaurants serving community meals.

Food Supply 300

Food Supply Social Media Food Order Take-out 300

Modern Restaurant Management

FEBRUARY 27, 2025

“We’re thrilled to collaborate with Dylan, who is the perfect partner for us because she also combines a bunch of amazing things – she’s a talented and successful artist, basketball star, entrepreneur, activist, fashionista, and social media influencer. . JA: Social media is huge for us.

Franchising 221

Franchising Franchise Social Media Influencer 221

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

ChowNow

MAY 2, 2025

Why Restaurant Newsletters Are Worth Your Time It can be easy to assume that social media should be the center of your marketing efforts, but when it comes to reaching your most valuable guests and driving real businessemail wins every time. But just building an email list isnt enough.

Email Marketing 195

Email Marketing Loyalty Program Social Media Seasonal Menu 195

ChowNow

FEBRUARY 21, 2025

In fact, its going to be a lot easier than you think, and there are steps you can take starting today that will give you real results by tomorrow. Optimize Your Website and Online Ordering Experience If your restaurants website isnt easy to use, youre probably losing out on online orders. Next, take a look at your menu.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. The sheer market size of Gen Z and their discretionary spending dollars should make restaurants and food services businesses sit up and take notice.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

MAY 28, 2021

It’s also not enough to pull out your smartphone, snap a few dishes, and call it a day. Plus, using pictures of your restaurant and food on social media is a great way to get noticed and spark digital conversations. Consider the fact that nearly 50 percent of diners are influenced by social media.

Social Media 546

Social Media Website Management Mobile Ordering Food Order 546

Modern Restaurant Management

APRIL 1, 2020

As the novel coronavirus outbreak leads to state-mandated dining room closures, many food service franchisors are struggling to maintain business. Because patrons are not able to dine out, call-ahead orders have increased. We will pick ten winners to receive free bowls for a month (four free bowls!)

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. With the Marketing Rule of 7 , it takes an average of seven interactions with a brand before a purchase takes place.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

JANUARY 27, 2021

For some, off-premise already constituted a large percentage of their revenue, and they had the systems in place to pivot when dining rooms closed. Many others, however, had to build their off-premise operations from scratch to combat sudden dine-in closures. Reminders on Social Media.

Ordering 539

Ordering Online Ordering Social Media Delivery 539

Modern Restaurant Management

JANUARY 24, 2023

Many depend on social media reviews and posts about a particular restaurant before deciding whether they will dine there or not. Nearly half of your market depends on social media comments for their restaurant reviews. In the digital age, online reputation management is critical for business success.

Social Media 493

Social Media Website Management SEO Customer Experience 493