Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

JANUARY 24, 2025

Sales of induction stoves are on the rise in the U.S., representing 18 percent of sales in 2023. Chatham University and the American Culinary Federation (ACF) are debuting a trio of online courses offering official certification in induction cooking methods.

Sustainability 448

Sustainability Food Equipment Design 448

Culinary Cues

MARCH 10, 2025

Every cook, at least every serious cook, seems to want to work in one of those exceptional fine dining or cutting-edge experimental operations that are depicted in shows like Chefs Table or The Bear. But is this the best way for a young cook to set the stage for a long, successful career in the kitchen?

Hotels 376

Hotels Fine Dining Seasonal Menu Healthcare 376

Modern Restaurant Management

NOVEMBER 25, 2024

The Psychology of Pricing RMS conducted a behavioral study using eye-tracking technology with 260 UK and US participants to determine how customers make dining decisions if they suspect dynamic pricing. As a result, they are overwhelmingly dining out less across all restaurant segments. Here are three key strategies: 1.

Pricing 446

Pricing Food Airlines Point of Sale 446

Modern Restaurant Management

DECEMBER 26, 2024

restaurants broke records with projected sales of $1.1 This financial strain could dampen discretionary dining expenditures. Additionally, labor shortages remain a critical pain point, driving up wages across the industry. In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture.

2025 418

2025 Management Management Insurance 418

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. Sales: 80% of sales typically come from 20% of clients. But first, why is customer retention such a big deal? Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

MARCH 7, 2025

When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests. You can also use sales trends to adjust menu pricing and share customer-favorite menu items, helping you get the most out of high-demand dishes. You can increase revenue.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

MAY 2, 2025

Mobile Ordering and Contactless Payments : By enabling customers to place orders and pay via smartphones or kiosks, mobile point-of-sale (mPOS) ordering systems relieve servers of multitasking and allow them to focus on enhancing the dining experience.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 282

Insurance Document Employee Relations 2023 282

ChowNow

MAY 23, 2025

You can have a crowd-pleasing menu, loyal regulars, and a packed dining roomand still watch your margins disappear. It blends sales data, food cost, and menu psychology to help you stop guessing and start making decisions that grow your margins. Because not every dish thats popular is profitable.

Menu 195

Menu Seasonal Menu Point of Sale Online Ordering 195

Culinary Cues

NOVEMBER 22, 2024

I came across an old quote from Phylicia Rashad (for those my age – the lead actress in the series “Fame” from many years back) that gave me another opportunity to think about the cooks that I know and have known over the past five (nearly six) decades and why I chose to stand in front of a range. Art is the basis of human expression.”

Food 415

Food Front of House Back of House Point of Sale 415

ChowNow

MARCH 27, 2025

One approach is to use a contribution margin model : after youve calculated food cost, ask yourself how much money is left from the sale of a menu item to cover everything else. Set prices too low, and youre leaving money on the table. Too high, and youll drive customers away. Menu pricing has a lot to do with perception.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

ChowNow

MAY 23, 2025

A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. For example: Lets say your restaurant made $100,000 in total sales last month. What Are Restaurant Profit Margins?

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

The Rail

NOVEMBER 22, 2024

A huge part of this experience is the customer service they receive at every contact point within the restaurant – and even after they’ve left. Whether you're a seasoned owner or just starting out, these tips will help you elevate the dining experience you offer.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

ChowNow

MAY 2, 2025

Done right, a restaurant newsletter becomes more than just a marketing toolit becomes part of the dining experience, keeping your brand top of mind and making repeat visits a natural next step for your guests. For most operators, sending once or twice a month is a good starting point. But just building an email list isnt enough.

Email Marketing 195

Email Marketing Loyalty Program Social Media Seasonal Menu 195

7 Shifts

OCTOBER 22, 2024

Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines. Nowadays, running a successful restaurant takes more than great food and good service. To do so, you must have an optimized website and engaging social media profiles.

Book 195

Book Marketing Email Marketing Social Media 195

ChowNow

JULY 11, 2025

On the flip side, a cluttered or confusing category setup can overwhelm guests, slow down ordering, and lead to missed sales opportunities. Good example: A fine dining restaurant using just five clearly defined sections—Small Plates, Mains, Sides, Desserts, and Beverages. It’s called decision fatigue , and it kills conversions.

Menu 195

Menu Dietary Restrictions Seasonal Menu Online Ordering 195

ChowNow

FEBRUARY 21, 2025

For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. The restaurant industry is going mobile, and restaurant apps are at the center of this transformation.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

FEBRUARY 13, 2025

Identify your biggest pain points. Are you aiming to speed up service, cut labor costs, or increase online sales? Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. Set clear goals.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

FEBRUARY 28, 2025

Since 2014, online ordering has grown 300% faster than dine-in and now accounts for roughly 40% of restaurant sales. Online ordering has transformed the restaurant industry, turning what was once a convenience into an absolute necessity. In 2025, the US online food delivery market is expected to reach $424.9 billion in revenue.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

MARCH 13, 2025

A single mistakelike forgetting to accept an order on one app while preparing anothercan result in a frustrated customer and a lost sale. And without a single place to track all delivery sales, restaurant operators struggle to see the full picture of their off-premise business. Manual entry leaves room for more errors.

Delivery 195

Delivery Food Food Order Point of Sale 195

ChowNow

FEBRUARY 12, 2025

Well show you how to leverage: Your local restaurant scene Your restaurants brand Your digital assets The community around you Then, reveal how to measure your marketing efforts so you can continuously refine your strategy and strengthen your connection with customers. Consumer behavior is constantly evolving. We now live in a digital-first world.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. Optimize Your Restaurants Online Presence Your restaurants online presence is often the first touch point for potential guests, so make it count.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. Despite potential challenges, the industry is both optimistic, as total restaurant sales crested $1 trillion for the first time on record, and ready to pivot to continue growing.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

ChowNow

JUNE 6, 2025

Maybe you’re running a second-generation Italian restaurant, staying true to your family recipes, or maybe after years of working in fine dining, you opened a spot that felt more true to you. A well-written restaurant About Us page builds trust, sparks curiosity, and even helps you show up higher in search results. Here’s why it matters.

Social Media 195

Social Media Fine Dining Front of House Customer Experience 195

7 Shifts

NOVEMBER 27, 2024

But when the Bobes opened their fourth location in 2017, they reached a breaking point. Only Bobes are allowed to learn the secret recipe for Bobe’s Pizza dough, which Billy Bobe cooked up in 1954 after serving as a chef in the army. He brought in his teen brother, Larry, to manage their first location in Vincennes, IN.

Website Management 195

Website Management Communication Point of Sale Coaching 195

7 Shifts

OCTOBER 22, 2024

89% of people do dining research on their phones, so if you’re not making the most of your online presence, you're missing out on a huge opportunity. Your Google Business Profile serves as the first point of contact for many potential customers searching for local restaurants.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. For the first part, click here and for the second part, click here. Data, Data, Data.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. . | All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. Systemwide sales fell 5.3% By Joe Guszkowski on Jun.

Fast Casual 184

Fast Casual Front of House Back of House Leadership 184

EATER

MARCH 25, 2025

At this point, theres no denying that Keith Lee is among the countrys most influential food critics. Now, hes taking his restaurant advocacy one step further with a new partnership with point-of-sale platform Toast. He also hopes to open his own someday.

Social Media 222

Social Media Small Business Front of House Point of Sale 222

ChowNow

APRIL 15, 2025

Cost of Goods Sold (COGS) Cost of Goods Sold tells you how much it actually costs to make the food and beverage sales you sell. If your Cost of Goods Sold is too high, your profit margins sufferno matter how packed your dining room is. If youre only going to track a handful of key performance indicators, start with these.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Modern Restaurant Management

JANUARY 15, 2025

The restaurant industry continued to grow in 2024 with sales forecasted to top $1 trillion for the first time in history, according to the National Restaurant Association’s 2024 State of the Restaurant Industry report. PCI compliance is a major pain point for QSR and fast food restaurants.

Audits 221

Audits Restaurant Law 2024 Customer Experience 221

7 Shifts

NOVEMBER 15, 2024

How would you recommend menu items to guests to enhance their dining experience? Aside from providing the best dining experience, order-taking accuracy can help you avoid food waste and unnecessary costs. Hiring the right wait staff is one of the most critical decisions for any restaurant owner. What did you do?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

ChowNow

FEBRUARY 21, 2025

If your restaurant isnt showing up in local searchesor if customers cant easily place an order once they find youyoure missing out on sales. You can also use loyalty incentives, like a rewards program that gives customers points when they order through your website but not when they order through third-party apps.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

FEBRUARY 12, 2025

Unlike social media platforms, where the algorithm overlords dictate who will and will not see your posts, emails go straight to your customers inboxeswhich they check daily. When used correctly, restaurant email marketing keeps your restaurant top of mind, turning occasional diners into loyal regulars.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

The Rail

DECEMBER 2, 2024

Comprehensive analytics dashboard for insights into customer preferences and sales trends. By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Have you noticed how food delivery apps are becoming essential in attracting and retaining diners?

Delivery 147

Delivery Food Loyalty Program Food Order 147