Modern Restaurant Management

JUNE 10, 2020

” No one knows for sure, but we are seeing glimpses of a trend that may be the answer for restaurant owners and operators: expanded outdoor seating. ” An (ROI) Argument for Expanding Outdoor Seating. Creating or expanding outdoor seating is nowhere near as expensive as a building expansion. Inside Out.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Use email newsletters in marketing your restaurant Email marketing is one of the most effective restaurant marketing strategies for driving engagement and increasing reservations.

Book 195

Book Marketing Email Marketing Social Media 195

Lavu

MAY 30, 2025

The last thing any restaurant should do is make the customer feel like they are being pushed out of their seat for the next guest. Maximizing table turnover is crucial for restaurants to optimize their seating capacity and increase their profitability. However, turning tables must be done tactfully.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

DECEMBER 31, 2024

While swicy took the front seat this year, Rubix’s proprietary research found that 5 percent more Gen Z respondents reported having frequent sweet and salty cravings over sweet and spicy. ” “We are controlling our reservations for winemaker dinners to keep the atmosphere more intimate. Move over “swicy.”

2025 450

2025 Beverage Fine Dining Guest Recovery 450

ChowNow

FEBRUARY 13, 2025

Too many missed reservations? A smart reservation and waitlist system can help. A well-designed loyalty program doesnt just increase repeat visitsit also encourages higher spending per visit by offering incentives for larger purchases or frequent orders. The best tech investments solve real problems.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

SEPTEMBER 21, 2020

In a typical month, we used to help restaurants seat over four million diners. After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. In April, I watched that number plummet to nearly zero.

Front of House 488

Front of House 2009 Reservations Website Management 488

Modern Restaurant Management

FEBRUARY 17, 2025

Hoteliers and restaurant operators are increasingly demanding POS systems that seamlessly connect with CRM, loyalty programs, reservation systems, inventory management, and payroll. In terms of operations, we're seeing a trend towards integrated systems.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

AUGUST 19, 2020

launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. Seated Acquires VenueBook. Seated acquired digital event booking platform VenueBook. US Foods Ghost Kitchens. US Foods Holding Corp.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

MARCH 13, 2020

" Bo Peabody, Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated , Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , suggests: Beyond spacing out tables, take advantage of outdoor space if you have it available. "Be smart about choices."

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

JUNE 24, 2021

Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone. The great news is that an effective digital marketing strategy can be designed and implemented to fit just about any marketing budget. Google Rankings and Google My Business.

Marketing 508

Marketing Social Media Website Management Mobile Ordering 508

7 Shifts

OCTOBER 1, 2024

For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away. You should also create a cleaning schedule that assigns specific tasks to designated staff members.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

JUNE 11, 2020

While having to reduce the number of seats is never ideal for a restaurant, many states are requiring it. The best option is to remove some tables and chairs from your dining room altogether in order not to have a bunch of empty seats as reminders of restrictions. Give your outdoor seating the same importance you give indoor.

Customer Experience 516

Customer Experience Dine-in Food Safety Kitchen Safety 516

ChowNow

APRIL 11, 2025

Their sleek design and intuitive user interface make them a natural fit for a modern restaurants day-to-day operations. From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Also, look for a tablet that has a strong battery life. The fix?

Front of House 195

Front of House Allergens Online Ordering Back of House 195

The Rail

JANUARY 15, 2025

Look for underutilized corners, walls, or other spaces that could serve additional purposes, such as hosting extra storage, decorative elements, or seating options. Choose Smart Space Optimization Techniques Furniture design directly impacts space efficiency. Similarly, flexible seating arrangements keep operations smooth.

Outdoor 130

Outdoor Seating Customer Service Customer Experience 130

EATER

NOVEMBER 27, 2024

The design blends cherry wood and Indigenous artwork with seating for 30 with a pivoting window wall designed by Tom Kundig that invites natural light and enhances the earthy, welcoming ambiance.

Innovation 317

Innovation Food Truck Seasonal Menu 2004 317

Modern Restaurant Management

JUNE 5, 2020

Therefore, maximizing the ability to utilize outdoor space to increase seating capacity will be critical for restaurants during this period. That said, it can be expected that consumers will likely feel more comfortable if the restaurant has socially distanced outdoor seating option available.

Outdoor 420

Outdoor Seating Government Employee Relations 420

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Adjust floor plans to fit local seating capacity and social distancing regulations Demarcate floor with markers for any areas where a line up may occur (restrooms, pick up areas, etc.)

Events 351

Events Social Media Seating Kitchen Safety 351

ChowNow

MARCH 7, 2025

Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations. Also, make sure your GBP includes: A link to your website A menu link Service options: dine-in, takeout, delivery, curbside pickup, reservations, etc. And heres the thingyour competitors are already optimizing for local search.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Logo Design and Color Schemes : A great logo is simple, memorable, and aligned with your brands vibe. Menu design and engineering.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MAY 19, 2020

Call out any new policy changes as necessary on your site, have you stopped taking group reservations for parties over six? Do people need to make reservations in advance? In order to ensure a safe dining environment we are requiring advance reservations. Add a simple banner to your site that explains this. It’s a skill!).

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 531

Management Management Customer Experience Reservations 531

Modern Restaurant Management

MAY 21, 2020

Also, depending on your local regulations, expand restaurant seating to ensure as much space as possible. Keep customers from congregating in waiting areas by adopting a reservations-only business model. At this point, you don’t have the facility to rely on cash reserves to splurge on marketing. Protect Your Employees.

Social Media 539

Social Media Food Safety Cash Management Customer Service 539

Modern Restaurant Management

MARCH 19, 2020

I closed my own restaurant, Mezze Bistro + Bar, and it was heartbreaking,” said Bo Peabody, Co-Founder and Executive Chairman at Seated, and a restaurateur with more than 20 years of experience. Click here for more information. “We know from other countries that this crisis will end. LGC has been in operation since 2012.

Seating 431

Seating Loyalty Program Small Business Email Marketing 431

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. OpenTable seats around 1.6 Learn more 7. Apple | Android 13.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

FEBRUARY 2, 2024

Overview of Network Solutions Within the restaurant industry, networking solutions encompass a broad range of technologies designed to create a more connected and efficient operational environment. For instance, knowing a regular customer's favorite dish or seating preference can transform a routine meal into a customized experience.

Operations 472

Operations Front of House Customer Service Customer Experience 472

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. OpenTable seats around 1.6 Learn more 7. Apple | Android 13.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

MAY 27, 2020

To control mandated limited capacity, reservations are being accepted online, over the phone, or by simply walking in. ViewHouse will accept walk-in reservations on a first come, first serve basis depending on availability and capacity. "I

Entertainment 474

Entertainment Reservations Dine-in Seating 474

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Restaurant customers do everything from their phones.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

7 Shifts

AUGUST 20, 2024

From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate. Suppose your restaurant has 20 tables, and during the dinner service from 6 PM to 9 PM, you seated 60 customers.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

Modern Restaurant Management

NOVEMBER 19, 2019

Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Located on North Michigan Avenue and Erie Street on Chicago’s Magnificent Mile, the opening of Chicago Reserve Roastery marks Starbucks sixth global Roastery and third location in the U.S. Oregon Convention Center.

Delivery 322

Delivery Reservations Customer Experience Retail 322

Modern Restaurant Management

OCTOBER 31, 2019

Allow Customers to Make Reservations Online. Adding a simple widget like Open Table’s Make a Reservation for customers brings several advantages. First and foremost, it is an almost guaranteed seating. In conclusion, a well designed website with ample functionality will not only drive interest and inquiries but sales!

SEO 318

SEO Social Media Email Marketing Point of Sale 318

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery. Restaurateurs will need to be more digitally savvy and relevant to the star power of design and bar rescues that are a hot in media.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Culinary Cues

OCTOBER 19, 2020

“How will I approach today’s prep, what can I defer till a later time, based on who is scheduled for a shift – how must I adjust the work that I do, and given the reservations for tonight – which items might move and which items will take a back seat to demand.”

Restaurant Law 450

Restaurant Law Communication Café Take-out 450

ChowNow

MAY 30, 2025

If youre looking for a loyalty program, ChowNows Rewards Program is designed to reward diners and keep them coming back to your direct ordering channels. Its a win-win: you fill seats, support a cause, and get shared across the organizations social media and email list.

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

Culinary Cues

SEPTEMBER 8, 2020

Just because you are listed on a schedule as a cook does not necessarily mean that you are adept at filling every position under that designation. If you fit the mold – then you possess a special value reserved for just a few, value that – to the chef goes way beyond the ability to prepare breakfast items.

Back of House 520

Back of House Dine-in Restaurant Law Ordering 520

Modern Restaurant Management

MARCH 10, 2020

” Bo Peabody – Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated, Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , told MRM magazine. "Companies At Seated, we are considering offering links to delivery apps for our restaurant partners that request it."

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

SEPTEMBER 2, 2020

Set seating times. This information should be communicated when the guest makes their reservation. Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) and BOH (including cooks, chefs, etc.). Contactless payment.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508