ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent. In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JANUARY 15, 2025

The restaurant industry continued to grow in 2024 with sales forecasted to top $1 trillion for the first time in history, according to the National Restaurant Association’s 2024 State of the Restaurant Industry report. PCI compliance is a major pain point for QSR and fast food restaurants.

Audits 221

Audits Restaurant Law 2024 Customer Experience 221

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. It helps allocate resources directly to those who are most likely to become loyal, repeat customers.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

ChowNow

JUNE 6, 2025

And operators who don’t have one at all are missing out on a huge opportunity to tell their restaurant’s story, connect with new customers, and distinguish themselves from other restaurants in their area. Think of it as a handshake with potential new customers, a moment to say, “Here’s who we are, what we serve, and why it matters to us.”

Social Media 195

Social Media Fine Dining Front of House Customer Experience 195

Perfect Daily Grind

JUNE 13, 2025

Hacienda La Esmeralda won all three main categories, a first for the competition, and achieved record-breaking scores of 97 and 98 points for its natural and washed Geshas, respectively. With scores of 97 and 98 points, we may see a new world record for coffee prices in just a few months. The BoP auction will take place on 6 August.

2025 155

2025 Point of Sale Café 2024 155

The Rail

MARCH 31, 2025

In the end, restaurant groups can turn managing multiple offices into a competitive advantage by focusing on these key areas, which will drive customer happiness and the business forward. Customer Feedback Systems: Implementing customer feedback systems is key to maintaining high service standards.

Technology 130

Technology Management Management Operations 130

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. – Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. .

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Perfect Daily Grind

JUNE 19, 2025

On the other hand, leading origins, such as Vietnam, are scaling up to meet demand for more cost-effective options as customers’ pockets tighten. Editor’s note Specialty coffee consumption in the US has reached a 14‑year high. On the production front, Vietnam’s robusta exports have surged to unprecedented levels.

2025 122

2025 Café Events Sustainability 122

Restaurant Business

JUNE 23, 2025

They are popping up more often in conversations this year, and they point toward deeper trends in the restaurant tech market. They are popping up more often in conversations this year, and they point toward deeper trends in the restaurant tech market. By Joe Guszkowski on Jun. Add these six terms to your vocabulary.

Hiring 175

Hiring Mobile Ordering Advertising Leadership 175

Perfect Daily Grind

JUNE 29, 2025

Coffee roasters around the world are struggling to navigate the rising tide of costs without losing loyal customers. Absorbing these additional costs can erode already tight margins, while raising prices too sharply may alienate customers. But an obvious risk is pricing current customers out.”

Pricing 137

Pricing Customer Experience Sustainability Supplies 137

SpotOn

JUNE 17, 2025

50% of restaurant operators say off-premises represents a bigger proportion of their sales than it did in 2019. 95% of restaurant operators say guests are more value-conscious, while 61% of customers say loyalty offerings are an important when choosing a restaurant for delivery. Everything needs to be just right.

Online Ordering 86

Online Ordering Ordering Website Management Point of Sale 86

Perfect Daily Grind

JUNE 15, 2025

Brands are forced to strike a balance between quality, value, and customer service. In 1924, popular US brand Maxwell House spent the modern-day equivalent of US $4 million on marketing , including sponsored TV shows, which helped increase sales by 85% in just a few years. Print and offline marketing remain crucial tools.

Marketing 137

Marketing Email Marketing Social Media SEO 137

Squirrel Systems

FEBRUARY 13, 2025

From improving customer satisfaction to managing inventory, every day presents a new opportunity to optimize operations. In 2025, one of the most powerful tools at your disposal will be your Point of Sale (POS) system. As a restaurant operator or owner, youre no stranger to the challenges of running a successful business.

2025 93

2025 POS Technology Operations 93

The Rail

JUNE 11, 2025

Look at your financials — steady profits, a loyal customer base , and strong staff retention are all signs of readiness. Customers expect the same quality, ambiance, and service they experienced at your first location. Your training should not only cover skills but also emphasize culture, customer service, and teamwork.

Management 147

Management Management Equipment Hiring 147

Lavu

JULY 4, 2025

From managing orders and tracking inventory to analyzing sales data in real time, today’s POS systems are essential tools for restaurants of all sizes. As technology continues to evolve in 2025, choosing the right POS can directly impact your efficiency, customer satisfaction, and bottom line.

POS 78

POS 2025 Front of House Back of House 78

Lavu

JUNE 26, 2025

Running a successful restaurant isn’t just about great food and service—it’s also about smart financial management. Restaurant accounting tips plays a crucial role in tracking expenses, managing cash flow, and maximizing profitability. You cannot manage your restaurant properly without going into the accounting details.

2025 113

2025 Cash Management Point of Sale POS 113

Lavu

MAY 23, 2025

If you want to learn how to open a deli, follow these key steps to establish your brand and get the tools you need to serve customers great food and experiences. Delis and sandwich shops continue to be popular with customers because they provide versatile, quick dining options. Start by identifying who your ideal customer is.

2025 78

2025 Employee Relations Tip Distribution POS 78

Perfect Daily Grind

JUNE 1, 2025

I spoke with Kacper Ornat and Łukasz Jura at Coffee Machines Sale and Nikolai Fürst at Desarrolladores de Café about why quality control is more important than ever in today’s competitive specialty coffee market. You may also like our article on why roasters and coffee shops need to strategise menu pricing.

Point of Sale 90

Point of Sale Pricing Equipment Cash Management 90

Perfect Daily Grind

JULY 1, 2025

These figures have sparked debate across social media and news commentary, often framed as a direct result of coffee becoming more expensive to source. The reality is far more complex, and unless coffee businesses are willing to discuss the many factors influencing their prices, they risk alienating the very customers they rely on.

Pricing 90

Pricing Operations Café Consumer Goods 90

Rocket Fuel

DECEMBER 12, 2024

But simply gathering data points isnt enough. You might start with a known problem area, such as sales discrepancies, or focus on everything that affects one sector of your operations, such as staffing. Specify what data points you want to track and what numbers qualify as an exception. In any industry, information is power.

Point of Sale 52

Point of Sale BOH POS Inventory 52

Rocket Fuel

NOVEMBER 19, 2024

From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. For restaurants, that means harvesting information from internal and external sources.

Operations 52

Operations BOH Franchising Franchise 52

Lavu

JUNE 6, 2025

With rising ingredient prices, labor shortages, and tighter margins, operators must find strategic ways to reduce restaurant costs without compromising quality or customer experience. Increasing restaurant profits allows you to invest in upgrades, like better equipment or a nicer place for customers to eat.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

Rocket Fuel

NOVEMBER 12, 2024

In practice, delivery has become a persistent source of customer dissatisfaction. The reasons for customer dissatisfaction are easy to understand. Whether the customer blames your restaurant or the delivery service provider (DSP) such as DoorDash when this happens, the outcome is the same: fewer repeat customers and lost sales.

Delivery 52

Delivery Point of Sale Food Webinar 52

Black Box Intelligence

JUNE 4, 2025

The key is consistency: both in terms of the sources of feedback you analyze and – crucially – HOW you analyze it. If you analyze different feedback sources using different tools or methodologies, dont expect to get a clear picture. It means losing real revenue. Heres what we found. So whats the solution?

Marketing 91

Marketing Loyalty Program Customer Experience Back of House 91

Lavu

MAY 23, 2025

If your POS system is slowing down your restaurant , you’re not just dealing with minor annoyances; you’re risking lost revenue, poor customer experiences, and operational chaos. In today’s fast-paced dining environment, even a few seconds of lag can create a ripple effect that impacts your entire service flow.

POS 78

POS Online Ordering Mobile Ordering Inventory 78

Lavu

JUNE 13, 2025

The way customers pay is evolving, and restaurants are adapting quickly. If you’re wondering why restaurants are going cashless, the answer lies in speed, security, and customer preference. Digital transactions also offer improved convenience and security for restaurant owners and customers. You read that right.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

Apicbase

JULY 11, 2025

Without clear ownership, even the best tool will become a source of friction. They’re also the pressure points. Data & Connectivity Layer: A Single Source of Truth Unify operations and scale. Most restaurant tech stacks weren’t really planned. It’s a reactive process. But that’s starting to change.

Allergens 52

Allergens Cash Management Point of Sale Inventory 52

Restaurant Engine

MARCH 12, 2025

According to one source , over half of restaurants currently use or have plans to use AI (artificial intelligence) in their businesses in different ways. Its time to consider adding some AI into your marketing strategy to enhance customer engagement, streamline operations, and boost profitability. Are you one of these?

2025 52

2025 Marketing Loyalty Program Email Marketing 52

Modern Restaurant Management

MARCH 11, 2025

These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." Customer habits have also shifted after the pandemic. The focus now is finding the minimum necessary seating capacity while maximizing kitchen efficiency and service throughput.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

MARCH 11, 2025

Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. Landlord/Tenant Disputes : in my practice, I have seen a huge increase in lease disputes.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

The Rail

JUNE 30, 2025

There’s the melody of good food, the rhythm of customer service, and the improvisational solos of daily chaos. Use Technology Like a Pro, Not a Fanboy Point-of-sale systems, reservation platforms, inventory management apps — these aren't flashy gadgets. Scaling means sourcing smarter. Simplify where needed.

Education 130

Education Food Supply Seasonal Menu Point of Sale 130

Paper Chase Accountancy

MAY 21, 2025

While revenue growth continued for many brands, macroeconomic headwinds, new tariffs, and shifting consumer behavior led to uneven comparable sales performance. Their playbook is all about keeping the doors open to price-sensitive customers without completely sacrificing margin. Record openings, digital sales growth Shake Shack +0.2%

2025 52

2025 Guest Recovery Franchising Franchise 52

Paper Chase Accountancy

JULY 9, 2025

” Average Check: This represents the average amount that is spent by each customer dining. Food/Beverage Sales: What percentage of your revenue should be coming from food and what percentage of sales are from beverages. Comps: This represents complimentary items or service given to guests.

Hospitality 52

Hospitality Fine Dining Fast Casual Loyalty Program 52

Paper Chase Accountancy

MAY 30, 2025

Partnering with expert bookkeeping services NYC gives hospitality businesses access to professional tools, real-time reporting, and regulatory compliance without the cost of in-house teams. Learn more about our Accounting Services ! But how exactly can hospitality entities build a stronger financial backbone?

Hotels 52

Hotels Hospitality Cash Management Restaurant Law 52

Perfect Daily Grind

JULY 4, 2025

New York City, New York, US) Tue, 1 Jul – MTPak Coffee upgrades facilities for custom packaging with low MOQs and one-week lead time. The pods are compostable in commercial facilities, and the beans are sourced from cooperatives in Colombia, Ethiopia, and Yunnan. lb over the next 15 months.

Pricing 76

Pricing 2025 Café 2024 76

Rocket Fuel

FEBRUARY 19, 2025

Its revenue recovery from delivery service providers (DSPs). In Delagets latest annual Operational Index, we noted these rather telling points regarding the industrys rapidly evolving sales channels: Drive-thru is down 8.1% What are some sound loss prevention strategies? Step 1: Start recovering more delivery losses.

2025 52

2025 Mobile Ordering Employee Relations Delivery 52