Customer Service Food Supply Guest Recovery Pricing 
Modern Restaurant Management
NOVEMBER 8, 2023
Behavioral changes in spending habits, standards of service, and efficiency models have all changed. But the expectations of guests and owners did not change. The linchpin, however, is connecting food experiences to the promise of restaurant marketing. That is because different customers have different expectations.
Modern Restaurant Management
JANUARY 12, 2022
This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. A new survey shows that Americans love new tech-driven options for ordering and retrieving food, but the flipside is that it is making them more impatient. In Love with Tech, but Impatient.
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Modern Restaurant Management
OCTOBER 4, 2021
According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. The data further signaled that price increases have had a significant impact on consumer restaurant habits.
Goliath Consulting
JUNE 15, 2020
The COVID-19 pandemic has proven to us all just how interconnected our food system is in the US if not, the world. The supply chain failure and the domino effect of its impact have been a wake-up call for even the veterans of the food industry. Perhaps more unsettling is the uncertainty of it all. Multiple Sourcing and Backup.
Black Box Intelligence
NOVEMBER 16, 2021
How to Increase Restaurant Sales and Traffic Using Customer Incentives. Restaurant customer trends change, food and supply prices fluctuate and new competitors pop up every day. Strong customer incentive strategies make your restaurant stand out to potential customers and keep them coming back.
Black Box Intelligence
DECEMBER 2, 2021
For example, off-premise sales are associated with lower food quality. Getting the pricing, menu, and logistics right so your customers feel like they’re getting their money’s worth can be tricky. Challenges of food delivery for restaurants. All food doesn’t travel well. Third party delivery vs. self-delivery.
Black Box Intelligence
SEPTEMBER 13, 2021
To drive your growth rate higher, implement marketing and social media tactics that will help you win over new guests or find ways to get current guests to come in more frequently. With delivery and drive-thru, you can serve those customers you have to turn away because your dining area is too packed. Average Check.
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