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Better food safety has never been more in reach, thanks to advancements in traceability standards and technology. FDA’s Food Safety Modernization Act (FSMA) Rule 204 approaching, restaurant operators stand to gain improved confidence in the safety and quality of the food they serve.
With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. In 2025 and beyond, restaurant executives should be on the lookout for increasing point-of-sale (POS) systems attacks, AI-powered social engineering tactics, and greater supply chain cyber vulnerabilities.
Recent outbreaks have highlighted vulnerabilities in food safety systems. How do factors like suppliers, but also kitchen layout, equipment design, and workflow patterns impact contamination risk? How restaurants can leverage technology to avoid spreading foodborne illness and protect their team members and customers?
Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.
The restaurant industry is fast-paced and demanding, with constant pressures to deliver excellent service while managing operations smoothly. Balancing staff needs, customer expectations, and resource constraints can quickly overwhelm staff and management alike. Even a few minutes to step outside or hydrate can make a difference.
By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles. Outsourcing high-risk services, such as delivery, can alleviate exposure to rising auto insurance costs, which are projected to climb in 2025.
Scaling an artisan food business is no easy feat. Many small food businesses reach a critical point where they must decide whether to remain small and exclusive or expand into wholesale, manufacturing, and broader distribution. Space or equipment constraints that prevent further growth in the current setup.
Since the labor shortage across the supply chain is likely to persist past the short-term and with other costs also increasing, one of the few ways restaurants can maintain their margins without raising their prices is to find ingredients that have better yields and require less labor to prepare. per portion. Product design?
The revolution of delivery services is making a substantial impact on the restaurant industry. While food delivery is nothing new, breakout services like Uber Eats and DoorDash have capitalized on what customers want most: convenience.
More than half (54 percent) of independent restaurant owners report making half as much or less than this same time last year, according to a report from Alignable with 51 percent saying customer spending is “much lower” than 2024. Tariffs, attracting new customers, and inflation top the list of concerns.
After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you handle customer complaints and turn negative experiences into positive ones? Hiring the right people can make or break your business.
Integrating IoT devices and connectivity drives efficiency, enhances food safety, mitigates risks, increases transparency, reduces waste, and provides many other benefits for restaurants. The numerous, significant benefits of using IoT in the restaurant industry include: Enhancing food safety. Elevating customer experiences.
Set up your livestream with the equipment and virtual event platform of your choice. These could include cocktails, food and beverage tastings, appetizers, main courses, desserts, event decor, and just about anything else you can think of. Virtual Meetings + Food or Swag. Classes and Tastings. Trivia Nights. Trivia Nights.
A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. They tell you how much money your restaurant keeps after paying for everything from food costs to labor expenses to utilities and rent. There are two kinds of margins you need to know. Why are restaurant profit margins so thin?
You’re approaching your busiest season, and more of your customers are planning gatherings and returning to their pre-pandemic spending levels. You’re also hostage to other rising costs and supply chain delays, and want to deliver the experiences your diners expect, now and into 2022. freezers, food warmers, fryers, etc.).
However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customerservice – to alleviate staffing pressures while also enhancing efficiency.
Dining out should be a relaxing experience for customers. Regularly Inspect and Maintain Restaurant Fire Safety Equipment Functional fire safety equipment is non-negotiable for your restaurant's safety and longevity. Implement clear and visible labeling for all hot surfaces and equipment, such as: Steam tables.
Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customerservice, marketing, and many other essential business tasks. Maximize compliance.
23, 2025 Photograph: RATIONAL Facebook Twitter LinkedIn Maintaining clean and hygienic equipment is one of the most important tasks in foodservice — and also one of the most despised. Most of all, it’s not nearly as much fun as preparing food and serving customers, the reason most people love working in foodservice.
– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. It will enable hyper-personalized experiences that transform guest interactions through advanced customer insights.
Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season. Should you consider entering the food truck business? If competitors are easier to find and communicate with, your business could lose customers quickly. Hire the Right People.
The turmoil caused by the pandemic has disrupted global supply chains more than any other period in recent history. It has highlighted the critical importance of evolving supply chain systems to be more responsive and agile to the changing dynamics around us – which the past two years have been extensive.
Consumers and customers have changed their behavior due to the events of the previous year. Focus on changing the processes of your restaurant to accommodate the new realities and to reach out to customers living in your local areas. The pandemic has shifted the priorities of customers when it comes to the businesses they patronize.
By listening to the “nerve center” of every location—its connected equipment. The data from HVAC systems, ovens, dish machines, refrigerators, freezers, fryers, lighting equipment, and irrigation systems provides incredible insights that save operators tens of millions of dollars over time.
For restaurants, LTOs create new avenues to connect with customers and generate opportunities for chefs to expand offerings. Any quick-service restaurant endeavoring to increase consumer engagement and create a dynamic brand needs to consider making LTOs a significant part of their menu development. All the tasting doesn’t hurt either.
The customer's needs always come first, even though my prices continue to rise. Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return. Technology has redefined service models, but great hospitality remains irreplaceable.
A fragmented supply chain is also increasing ingredient costs, leading restaurants to balance staff churn with a changing menu to keep revenue consistent. With data showing indoor dining rapidly decreasing as customers navigate new COVID variants, restaurants need the capability to quickly adapt and implement new solutions.
Yet, threats to limited-service and full-service restaurants are still lurking behind the scenes. Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs.
With food and overall costs climbing, owners and managers are finding creative ways to reduce expenses and manage their spending more efficiently. A new report highlights the need to assess this spending, with operators spending 34 percent more on food than last year. Restaurants nationwide are facing growing uncertainty.
Skills shortages, margin pressures, and a high turnover, ‘revolving door’ culture contributes to a difficult environment to be time-efficient within, all while making sure you’re providing optimum customerservice. In any commercial kitchen, there are assets which need monitoring. Asset Management Strategy.
Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business.
This doesnt mean cutting corners and sacrificing the customer experience; its about knowing where your money is going, spotting leaks early, and fine-tuning whats already working. For most restaurants, the ideal food cost falls between 30% and 40% , though that number can vary depending on your concept and location.
AI-based robots cook your food and deliver meals on time without missing a beat. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customerservice in a much less tech-savvy environment. To get a receipt for your order, reply with Hi. What are AI and ML?
Additionally, restaurants will experience a significant shift in technology and customerservice. Good design practices should be the industry standard but better systems and equipment must be considered. The system encourages mixing of room air with supply air for an even temperature distribution.
Equipment rental, including refrigerator truck or equipment. Emergency preparedness supplies are a good idea to have on hand at all times. Hurricanes may necessitate further emergency supplies. First aid supplies. Non-perishable packaged or canned food. Bottled water supplies. Dry ice supplier.
What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.
"These tariffs could deeply affect the foodservice and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.
Our company welcomes technology that will help our team members maximize time and efficiency and make their jobs more doable and enjoyable, creating a better experience for them and customers alike. Restaurants will continue to grapple with labor shortages and supply chain disruptions throughout 2022.
With cloud-based software and platforms like Microsoft Teams, restaurants can standardize processes across multiple locations and speed up supply management. Consistent Equipment Across Locations : Using standardized equipment across all locations, such as commercial deep fryers , ensures consistency in food preparation and quality.
Since the COVID-19 pandemic, a new trend in the foodservice industry has risen in popularity—ghost kitchens. These restaurants, which exclusively deliver food, typically use online ordering and a cashless transaction system that allows for little physical interaction between the customer and facilitator.
A bar is a profitable business option if you’re looking to enter the food industry. Start by tracking all the income your bar generates, including sales from drinks, food, and any additional services. Analyze your product mix Review the drinks and food items you sell the most and least.
Few scenarios strike more fear into a restauranteur’s heart than the prospect of serving food to patrons that makes them sick. Besides the obvious impact on customers, it can be extremely difficult to rebound from such an event as word spreads and casts doubt over the establishment’s reputation. Regulatory Requirements.
Supply chains, while showing more stability, are fraught with uncertainty. The foodservice industry is forecast to reach $1 trillion in sales this year. We’re seeing younger buyers investing in dining experiences that blend food, convenience, and atmosphere with their values as shoppers.
Inflation, scarcity in the supply chain, and labor constraints have tacked on dollars. Before we begin, we need to realize that the guacamole product served to customers is not solely factored on the price of the ingredients, but you’ll find the sneaky costs in labor, waste, food safety, and shipping. Food Safety.
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