7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 398

Management Management Kitchen Safety Front of House 398

7 Shifts

OCTOBER 21, 2021

Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. These restaurants take orders through online apps and use 'ghost kitchens' or virtual kitchens that offer virtual menus to take-out customers. 24/7 employee scheduling can be challenging.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

DECEMBER 3, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” The company already signed nine franchise licenses with three new franchisees. PJ’s Coffee offers a proven franchise structure with strategic corporate support.

Franchise 153

Franchise Franchising Catering Online Ordering 153

Modern Restaurant Management

JANUARY 26, 2023

In other encouraging news, franchise operators believe that, although most restaurants are not fully staffed, the labor situation has stabilized. Quick Service Restaurants (QSRs) in particular thrived during the pandemic, largely due to drive through capabilities and technological innovation. Are some doing well and others not so?

2023 186

2023 Franchise Franchising Employee Relations 186

Modern Restaurant Management

JUNE 17, 2021

million jobs due to the pandemic-related closure of dine-in services — roughly two-thirds of restaurant employees in the U.S. The constantly evolving pandemic-related regulations and confusion forced many restaurants to lay off and then rehire staff. According to new federal data, the restaurant industry has lost 5.9

Technology 186

Technology Employee Relations Customer Service Online Ordering 186

7 Shifts

JANUARY 23, 2024

Effective employee scheduling means finding the right mix of shifts and shift types for your business. It means understanding employee availability and managing employee requests for time off and even last-minute shift changes. Table of Contents: What makes a great employee schedule? But it isn’t simple.

Restaurant Law 195

Restaurant Law Employee Relations Tip Distribution Communication 195

Modern Restaurant Management

NOVEMBER 20, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. CPK Brings on Franchise Veteran. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Giorgio Minardi. ” Rex's Ready to Grow.

Franchise 93

Franchise Franchising Customer Experience Seasonal Menu 93

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Tropical Smoothie Cafe signed two multi-unit franchise agreements to develop 38 new cafes across the state of Colorado, including a 27-unit deal and an 11-unit deal. . "My

Franchise 100

Franchise Franchising Loyalty Program Book 100

Modern Restaurant Management

MARCH 21, 2023

According to the National Restaurant Association , 62 percent of operators say their restaurant needs more employees to support customer demand. Using platforms that can quickly notify or entice customers to these value-centric items will help maintain the brand’s bottom line and ensure that value is associated with the brand.

Technology 186

Technology Consumer Goods Waste Supplies 186

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Apicbase

APRIL 5, 2022

That’s where the franchise expansion model comes into play. If you’re considering this business model, make sure you fully understand what a franchise restaurant is. How To Franchise A Restaurant? Develop your franchise using a proven roadmap for franchisors. Restaurant Franchise Definition. Free download.

Franchise 52

Franchise Franchising Food License 52

Modern Restaurant Management

APRIL 9, 2020

The following seven tips can help restaurant managers and HR professionals navigate risk in this rapidly evolving pandemic, especially as restaurants in many jurisdictions are required to operate solely with take-out or delivery service options. HR is tasked with more than the safety of employees. Share Guidance.

Leadership 221

Leadership Kitchen Safety Employee Relations Tip Distribution 221

Modern Restaurant Management

MAY 14, 2021

They are looking to hire 10,000 new employees over the next three months. It featured recruitment content and live sessions with Chipotle employees highlighting its benefits, career paths, cooking demos, and more. Applebees is also hoping the lure of free food will be a draw for potential employees.

Hiring 153

Hiring Employee Relations Recruiting Education 153

MBB Hospitality

OCTOBER 2, 2019

While you can’t deduct personal expenses like living and family-related expenses, for things that you use for both personal and business use, you might be able to. Here are some little known tax benefits of franchising to keep in mind. You Can Deduct Franchise Fees. You Can Deduct Your Home Office.

Franchise 40

Franchise Franchising Employee Relations Travel 40

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. diners spent nearly $27 billion last year on restaurant delivery, and the convenience-driven service still has more room to grow in 2020.

2019 182

2019 2020 Employee Relations 2030 182

Modern Restaurant Management

JUNE 16, 2020

Sarah Yee, who owns an L&L franchise in San Antonio, Texas, kept all 16 of her employees working their regular hours while growing her existing customer base. Arsen Shahnazarian, who owns one of the longest-running franchises in the area, donated plate lunches to staff after one of the doctors reached out.

Franchise 132

Franchise Franchising Leadership Food Safety 132

EATER

SEPTEMBER 26, 2023

ABC Velp began attracting customers from near and far, including an Iraqi Christian named Nawzad Martani, who stumbled upon the restaurant in 2013 to celebrate his brother’s birthday. When some customers see these foreign faces, they’ll feel validated in their choice to dine with us,” Martani adds. along with the U.K.

Employee Relations 133

Employee Relations Travel Sports Social Media 133

Hot Schedules

MAY 25, 2021

T oday we are meeting with some of the team members behind MacromatiX, – Fourth’s global solution for Quick Service Restaurants (QSR). How is Fourth’s MacromatiX’s solution helping the leading quick service businesses in the world? Stories of the teams and individuals that make Fourth such a unique place to work for.

Cash Management 148

Cash Management Customer Service Customer Experience Sports 148

EATER

MARCH 3, 2021

The Austin-based chain will be sold to a private-equity firm Alamo Drafthouse, the independent theater chain known for its dine-in meal service, including food and drink specials inspired by films, has filed for Chapter 11 bankruptcy. Mitch Lazorko /Shutterstock.

Employee Relations 101

Employee Relations Point of Sale Franchise Franchising 101

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico.

Online Ordering 209

Online Ordering Back of House Customer Service Small Business 209

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. While only 15 percent plan to reduce the number or size of their franchise locations, operators are making other adjustments to their real estate. 55 percent plan to add more space for pick-up.

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. Britt Mills, Senior Director of Customer Experience at Mobiquity. Barry McGowan, CEO Fogo de Chão.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 178

2022 Food Supply Back of House Kitchen Safety 178

Modern Restaurant Management

MARCH 16, 2020

Transactions can then be handled directly between customer and restaurant, with individual restaurants setting their own terms and conditions and fulfilling the transactions. "We're For months to come, they will need help accessing government benefits and mental health services, paying their rent, and feeding their families.

Food Safety 233

Food Safety Kitchen Safety Small Business Employee Relations 233

Qu

MARCH 31, 2023

It’s ripe for innovation, consolidation, and unification—all in service to greater efficiencies. Customers are tired of restaurants getting their orders wrong. And as a franchise expands locations and individual store traffic grows, order inaccuracy becomes exponentially more difficult to rein in. But there’s good news, too.

2023 52

2023 Fast Casual Point of Sale Employee Relations 52

The Restaurant Times

JUNE 30, 2021

In addition to managing internal operations, he is also the interface between customers and the staff. The role requires them to be a ‘jack of all trades’ and oversee functions that are as diverse as stock management and employee training. . Optimum coordination and optimization between the two will increase customer satisfaction. .

Operations 52

Operations Management Management Front of House 52

The Rail

JANUARY 19, 2023

Electric Vehicle Fleets Many restaurants have a fleet of vehicles for deliveries, marketing purposes, and other restaurant-related business. Modern Marketing Tools “In 2021, it was estimated that there were 32,027 full-service restaurant franchise establishments in the United States,” according to Statista.

Social Media 59

Social Media Fast Casual Fine Dining Food 59

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Another profound shift in the industry is the way staff is now expected to interact with their customers.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Restaurants vs. delivery services. Can't touch this.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Apicbase

MARCH 31, 2023

In no particular order – let’s go… Hans im Glück 93 Outlets Burgers Full Service Germany, Austria and Switzerland In the Brothers Grimm’s fairy tale Hans in Luck , Hans starts his journey with a big piece of gold, which he trades down for things of lesser value. Ready for a deep dive?

Fast Casual 52

Fast Casual Back of House Food Truck Franchise 52

Modern Restaurant Management

JULY 16, 2021

MRM Franchise Feed features the latest news in the restaurant franchise and MUFSO landscape. ” General Managers must travel by the end of December and the company is encouraging employees to post pictures of their travels on its internal social media site. Überrito Fresh Mex Embarks on Aggressive Franchise Program.

Franchise 164

Franchise Franchising 2021 Employee Relations 164

Black Box Intelligence

DECEMBER 10, 2021

Technology in restaurants can be a game-changer for the customer experience, employee workflows and the bottom line. Restaurants like Chili’s have implemented new technology and processes to increase service efficiency and improve the guest experience. A contactless menu experience benefits customers and restaurant operators.

Technology 52

Technology Online Ordering Point of Sale Kitchen Safety 52

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

2020 183

2020 Mobile Ordering Point of Sale Fast Casual 183

Modern Restaurant Management

NOVEMBER 14, 2019

Recently celebrating its 25th anniversary, the Minneapolis-based restaurant franchise was founded on Dave Anderson's passion for BBQ. Director, Strategy and Franchise Operations Al Hank about about brand evolution, restaurant industry challenges and even, plant-based BBQ. Perseverance, obsessive devotion to making people happy.

Advertising 142

Advertising Social Media Loyalty Program Technology 142

BNG Point of Sale

AUGUST 27, 2021

Even as the hospitality industry and catering service businesses throughout the country begin to reopen, owners and operators are faced with a whole new set of issues. With reduced profit margins, it can be tough to stay afloat, let alone branch out into other ventures and live up to your end of the bargain when franchising.

Point of Sale 52

Point of Sale Social Media Customer Service Online Ordering 52

Modern Restaurant Management

DECEMBER 17, 2020

22 percent of customers are looking to buy restaurant merchandise. Service-related mentions became more positive by 6.0 In the case of limited-service restaurants, the menu item most frequently mentioned when describing a positive food experience in November was by far pizza. percentage points year over year.

2020 167

2020 Point of Sale Consumer Goods Seasonal Menu 167