Modern Restaurant Management

JULY 23, 2024

When we talk about the “restaurant of the future,” labor compliance isn’t exactly the flashiest or most exciting topic to include—certainly not when juxtaposed with salad-making robots and personalized digital menus. Restaurants face a multifaceted compliance situation.

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Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

EATER

NOVEMBER 12, 2024

The Lactation Network set out to establish a set of standards for restaurants to implement to ensure that they’re being welcoming to breastfeeding parents. Courtesy of the Lactation Network The Lactation Network’s new program will offer training to restaurant staff across the nation Restaurants are, famously, for eating.

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Restaurant Law Education Food Supply Dine-in 332

Modern Restaurant Management

MARCH 31, 2025

As the restaurant industry continues to evolve in 2025, effective legal strategies are more important than ever for operators aiming to grow and scale their businesses properly. From franchise compliance to mergers and acquisitions (M&A) terms, the right legal frameworks can guide a restaurant company to long-term, sustained success.

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Franchising Franchise Restaurant Law Cash Management 221

Modern Restaurant Management

JANUARY 15, 2025

The restaurant industry continued to grow in 2024 with sales forecasted to top $1 trillion for the first time in history, according to the National Restaurant Association’s 2024 State of the Restaurant Industry report. PCI compliance is a major pain point for QSR and fast food restaurants.

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Audits Restaurant Law 2024 Customer Experience 221

7 Shifts

SEPTEMBER 9, 2019

Legal and other matters referred to in this article are based on 7shifts' interpretation of laws existing at the time and should not be relied on in place of professional legal advice. With labor laws on age, wage, overtime, and time off–many of which vary between New York State and New York City–it’s easy to overlook a law or two.

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Restaurant Law Cash Management Article Uniforms 283

Modern Restaurant Management

JULY 29, 2021

Hiring a security firm can help protect your restaurant from disgruntled customers and crime, but which firm do you hire and what should you look for in a security team? Ask for References and Experience. Ask fellow restaurateurs and local business owners about their experiences with different security firms before deciding.

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Hiring License Restaurant Law Customer Experience 531

Goliath Consulting

DECEMBER 12, 2024

The holiday season brings bustling crowds, higher sales, and festive celebrations, making it a prime time for restaurants and bars. Implementing a proactive holiday security plan ensures the safety of your staff, customers, and business. Their visible presence also reassures customers and employees alike.

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Bar Cash Management Seasonal Menu Restaurant Law 195

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. Data, Data, Data.

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Modern Restaurant Management

SEPTEMBER 27, 2023

For restaurant owners, there are a number of issues in their workplace keeping them up at night and hindering them from successfully managing and operating their restaurant efficiently. Money and Inventory Management The profitability of a restaurant depends on the careful management of cash flow.

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Cash Management Restaurant Law Food Safety Point of Sale 519

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Can it increase sales or customer retention?

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2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

DECEMBER 20, 2024

Music can play a role to enhance the dining experience, setting the mood and complementing the menu and design. It's important for operators to ensure they are abiding by the law and compensating the creators and rights holders. What should restaurant operators know about music licensing?

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License Operations Fine Dining Customer Service 221

Modern Restaurant Management

JULY 28, 2022

We’re constantly being bombarded by messages about how important it is to own your customer data. Customer data is only one segment of the information you need for good sales insights, marketing information, and business analytics. What Data Should Your Restaurant Be Collecting? What the customer orders.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

7 Shifts

NOVEMBER 15, 2024

They play a big role in overseeing your inventory and attending to customer complaints. What would you do if a customer claims they were overcharged? How would you handle a conflict between a bar staff and a customer? What would you do if a regular customer becomes intoxicated and difficult to manage? what did you do?

Bar 195

Bar Management Management Hiring 195

7 Shifts

OCTOBER 26, 2022

When you dine out at a restaurant, you tip your server. It's the expectation and an essential part of how restaurant workers earn a living. A guest's tip subsidizes wages for most of America's restaurant workers. Most customers don't think twice about leaving a few dollars on the table or selecting a percentage on a tablet.

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Presentation Tip Distribution Restaurant Law Back of House 486

ChowNow

MARCH 7, 2025

Restaurants collect a ton of customer data. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests.

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Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

JANUARY 3, 2022

However, there are security concerns with this growing technology, which largely stem from customers sharing data that restaurants could then sell. In order to improve the customer experience, build trust, and protect customer data, restaurants must be diligent in their QR code implementation efforts.

Customer Experience 553

Customer Experience Consumer Goods Customer Service Mobile Ordering 553

Modern Restaurant Management

JANUARY 11, 2021

With health and safety on the forefront of everyone’s minds, restaurants need to build their strategies upon a foundation of trust and safety. From beginning to end, the dining experience is filled with close in-person interactions. From beginning to end, the dining experience is filled with close in-person interactions.

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Restaurant Law Recruiting Customer Experience Dine-in 510

Modern Restaurant Management

AUGUST 5, 2024

What can restaurant operators learn from this experience? What makes restaurant chain breaches unique compared to other industries? Modern Restaurant Management (MRM) magazine reached out to Matt Green , partner and Deputy Chair of Obermayer’s Litigation Department, for insights on this topic.

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Employee Relations Insurance Healthcare Restaurant Law 493

Modern Restaurant Management

APRIL 9, 2025

Joe Gale has more than 30 years of sales, operations and account management experience, including 20 years with Coca-Cola North America Foodservice where he worked closely with numerous QSR and fast casual brands. Brands that don’t adapt will fall behind, while those that do will likely maintain their customer base and earn new guests.

Franchising 221

Franchising Franchise Loyalty Program Training 221

Culinary Cues

DECEMBER 1, 2021

In restaurants, the chef who was quite recently held up with admiration and respect is now often dismissed and criticized for his or her passion and work ethic. There are plenty of restaurants looking for talented cooks – maybe your ideal job is somewhere else. I remember how important it was to my family to be law abiding.

Restaurant Law 93

Restaurant Law Social Media Merchandise Education 93

Goliath Consulting

NOVEMBER 22, 2020

Goliath Consulting Group analyzed data from our clients and national trends to identify some key options restaurants can utilize to expand their holiday business. Take Advantage of Modified To-Go Laws. With many municipalities modifying laws on delivery and to-go alcoholic beverages, restaurants have a lot of room to get creative.

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Bar 2021 Restaurant Law Beverage 397

Modern Restaurant Management

MARCH 16, 2023

The restaurant industry is an increasingly competitive market. And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. Music can help restaurants strengthen relationships with their customers and build loyalty. Consumers in the U.S.

License 473

License Loyalty Program Customer Experience Customer Service 473

Modern Restaurant Management

JULY 21, 2020

It’s a new world for restaurant owners and managers. Having already adjusted to the rise of takeout and delivery, now restaurants are figuring out how to reopen for dine-in service while navigating social distancing and other health guidelines. This allows diners to view menus or restaurant guidelines on their mobile device.

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Marketing Food Safety Mobile Ordering Communication 520

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality.

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Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

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2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JANUARY 22, 2021

Marketing a restaurant looks completely different today than it did heading into 2020. The pandemic forced restaurants to completely transform how they operate, which naturally impacts how they interact with consumers. Operations have shifted to a more digital experience. Be Driven by the Right Data. Find the Right Channels.

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Marketing Email Marketing Loyalty Program Point of Sale 508

Modern Restaurant Management

NOVEMBER 26, 2019

While the lack of workers will affect every size of operator, smaller restaurant operators will most likely struggle with seasonal hiring even more due to lack of brand recognition, limited advertising options, and monetary restraints not allowing for competitive offers. Also, always be on the lookout for potential employees.

Hiring 472

Hiring Recruiting Restaurant Law Customer Experience 472

Modern Restaurant Management

MAY 21, 2020

Even though the COVID-19 pandemic persists across the globe, governments have started easing lockdown restrictions and allowing restaurants to reopen finally. The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places.

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Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

SEPTEMBER 13, 2022

Restaurants are filling up again, but hiring and retaining employees in the midst of a national workforce shake-up remains an uphill battle. With staff in short supply as millions of Americans continue to quit their jobs, restaurants looking to ramp up hiring for the busy season are faced with an ultra-competitive hiring market.

Hiring 530

Hiring Employee Relations Leadership Restaurant Law 530

Modern Restaurant Management

OCTOBER 19, 2021

As restaurants hire new employees, they are finding it more difficult to come across experienced workers who can also train other team members. Here I will walk through actionable tips to help you train employees and understand the basics of liquor licensing as your restaurant bounces back: Renewing Your Liquor License. ID, Please?

License 539

License Point of Sale Employee Relations Restaurant Law 539

ChowNow

MAY 9, 2025

This doesnt mean cutting corners and sacrificing the customer experience; its about knowing where your money is going, spotting leaks early, and fine-tuning whats already working. The Main Costs Every Restaurant Needs to Watch Before you can cut costs, you have to know exactly how much youre spending and where its going.

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Operations Email Marketing Food Supply Seasonal Menu 195

Modern Restaurant Management

OCTOBER 4, 2024

Nearly half of restaurants fail in their fifth year of business. That’s part of the price of doing business – especially when you own multiple restaurants. But if you learn from failures and misfortunes as we have, those experiences can spur you to even more success. Location is a big reason many restaurants fail.

Restaurant Law 419

Restaurant Law Customer Service Training Customer Experience 419

Modern Restaurant Management

JUNE 24, 2022

We've detailed six concepts that every restaurant employee handbook should cover to create a well-oiled machine. Procedures for Operating Restaurant Equipment (if applicable). This is not only important for the safety of your employees and customers but also for your bottom line in the form of limiting liability.

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Food Safety Kitchen Safety Restaurant Law Equipment 493

Modern Restaurant Management

APRIL 1, 2024

As the restaurant industry faces multifaceted challenges, ranging from new minimum wage laws to reputational hurdles, a new hero has emerged: families with children. So, how can restaurant operators effectively tap into this lucrative segment? Strategies for Attracting Family Business Given a -2.1 Amp up your app.

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Catering Fast Casual 2024 Customer Service 486

ChowNow

APRIL 15, 2025

Running a restaurant without tracking your key metrics is like flying blind. Restaurant KPIs are numbers that go beyond basic accounting to help you see how every part of your business is performingfrom your profit margins to your guest experience. What Are Restaurant KPIs and Why Do They Matter?

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Operations Email Marketing Point of Sale Online Ordering 195

Modern Restaurant Management

JULY 18, 2024

Across America, today's fast-paced restaurant work environment, burnout has become a critical issue that large corporate restaurants and mom and pop shops share in common. Honesty and Integrity Restaurant managers must lead by example, demonstrating honesty and integrity in all their actions.

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Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

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