Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Ken Burgin

JUNE 6, 2023

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. Health and Safety Compliance: Develop interactive health, safety, and cleanliness standards modules.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Modern Restaurant Management

DECEMBER 19, 2023

Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Solutions that specifically targeted the guest experience, from ordering to payment to on- and offline interaction, took priority. – Christine Barone, President, Dutch Bros.

2023 114

2023 Front of House Customer Experience Customer Service 114

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Embrace the Suck

MAY 14, 2023

In my years of experience both as a restaurant consultant and a restaurant owner, I've observed the industry from multiple angles. This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. And much like a bad dish, it's tough to swallow.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

The Rail

MARCH 14, 2023

By Andrea Abbondanza, Contributor In today's fast-paced digital age, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers. QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices. What is a QR Code for a Restaurant?

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

Modern Restaurant Management

AUGUST 5, 2021

One hotel in upstate New York increased salaries of kitchen staff to $20 from $12.50 The use of delivery apps, like UberEats and DoorDash, provided a much-needed revenue stream allowing restaurants to rely less on an in-person brick-and-mortar experience. The Store Experience. million since the start of the pandemic.

Food Truck 212

Food Truck Retail Mobile Ordering Food Safety 212

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Modern Restaurant Management

DECEMBER 15, 2021

The best restaurants are those that keep back-of-house processes running smoothly to ensure a great front-of-house experience for guests. Connected warewashing dispensers that leverage the Internet of Things (IoT) support cleanliness, food safety compliance, sustainability and the bottom line.

Kitchen Safety 199

Kitchen Safety Front of House Food Safety Equipment 199

Perfect Daily Grind

MAY 17, 2022

Smith is the Director of Marketing at Just Love Coffee Roasters in Tennessee and Ed Thompson is the company’s Director of Operations. Most of our coffee shops have screens in the kitchen to help expedite the use of tickets,” they say. “We Making more coffee at home reminded guests of the experiences that coffee shops can provide.”.

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Jerry Abiog, Co-Founder/CMO Standard Insights.

2021 190

2021 Kitchen Safety Food Safety Mobile Ordering 190

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Modern Restaurant Management

DECEMBER 21, 2022

This will manifest itself in several ways, such as informing robotics in the kitchen for food preparation, in addition to kitchen display systems (KDS) as restaurants kitchens seek to improve efficiency and better optimize for enhance prep station capacity management. The “restaurant anywhere” experience will expand.

2023 167

2023 Loyalty Program Fast Casual Customer Experience 167

7 Shifts

MAY 11, 2020

Run through our guide to reopening your restaurant to plan your labor, inventory, marketing, and more so you can reopen with a bang. We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. I'm so sorry, I'm not doing that anymore.’

BOH 368

BOH FOH Food Safety Equipment 368

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 212

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 212

Modern Restaurant Management

JULY 30, 2021

“As many companies look to create a new normal for employees, Church’s has chartered a course that focuses on sustaining our team members and securing the continuity of our business,” said Karen Viera, Chief People Officer for Church’s Chicken.

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Modern Restaurant Management

AUGUST 6, 2020

If running a restaurant wasn’t already expensive, running one under new distancing regulations means less capacity and investment in safety infrastructure that will take a toll on costs. The restaurant dining experience has changed forever and menu items must also adapt to these times. Customer Communication.

Front of House 209

Front of House Inventory Food Safety Social Media 209

Modern Restaurant Management

SEPTEMBER 14, 2021

Bill directs all operational and strategic planning and execution for the Applebee’s, Del Taco, MOD Pizza, Wendy’s and Olga’s Kitchen brands. Bill formally served on the Great Lakes Franchise Association Board, Del Taco’s Franchise Marketing Advisory Council and the Finance Excellence Advisory Council for Burger King.

Food 164

Food Tip Distribution Guest Recovery Food Safety 164

Lavu

SEPTEMBER 29, 2023

Despite the vaccination efforts and safety measures implemented by restaurants, some potential employees may still be hesitant to return to work in this industry. Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

OCTOBER 8, 2020

Miso Robotics launched global commercial availability of the Flippy Robot-on-a-Rail (ROAR) – a zero-footprint, cost-efficient intelligent robotic kitchen assistant for the evolving commercial kitchen. With Flippy ROAR, production speeds increase and social distancing concerns in the kitchen are quickly addressed.

Kitchen Safety 136

Kitchen Safety Online Ordering Food Safety Point of Sale 136

Modern Restaurant Management

DECEMBER 14, 2020

. "With colder weather setting in and new restrictions going into effect across the country, our ongoing commitment to helping restaurant operators adapt during the pandemic has never been more important," said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. "Our

Webinar 186

Webinar Customer Experience Mobile Ordering Customer Service 186

Modern Restaurant Management

JUNE 18, 2020

Traffic to restaurants in other markets, including the U.S., Australia, and Spain have since followed a similar upward trend, as those markets also begin to ease local travel restrictions. Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. POS Performance Data.

2020 160

2020 Guest Recovery Kitchen Safety Online Ordering 160

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform.

Food Safety 205

Food Safety Mobile Ordering Online Ordering Kitchen Safety 205

Apicbase

FEBRUARY 8, 2024

Success for a waiter is in providing everything the customer needs while they barely notice what you are doing. In short, restaurant operations management is all about keeping the restaurant running well, making sure customers leave happy, and ensuring the business stays in good shape financially.

Definition 52

Definition Operations Management Management 52

Apicbase

FEBRUARY 8, 2024

Success for a waiter is in providing everything the customer needs while they barely notice what you are doing. Efficiently run a restaurant, craft seamless experiences, and watch growth unfold. Solid restaurant operations management ensures smooth day-to-day functioning and lays the foundation for growth and customer satisfaction.

Definition 52

Definition Operations Management Management 52

Clover - Restaurants

APRIL 9, 2024

They keep the kitchen stocked, help ensure quality products, and provide valuable support that allows you to focus on what you do best: creating a great dining experience for your customers. They’ll likely have experience with a variety of suppliers and can give you some good insight.

Food Supply 98

Food Supply Online Ordering Food Truck Food Order 98

Modern Restaurant Management

DECEMBER 31, 2019

They touched on topics such as delivery, ghost (dark) kitchens, automation, plant-based menu items, food waste, sustainability, staffing and retention and more. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.).

2020 136

2020 Kitchen Safety Consumer Goods Point of Sale 136

Goliath Consulting

DECEMBER 6, 2020

As opposed to third-party services, self-delivery allows restauranteurs to “control the experience and keep the fees down” (1). It is also a more cost-effective option for customers, which can help the self-delivery services grow in the long run. Customer loyalty and rewards mean everything in this new information-driven age.

2021 114

2021 Mobile Ordering Food Guest Recovery 114

Modern Restaurant Management

JULY 27, 2020

In this edition of MRM News Bites, we feature sobering statistics from Yelp, a ghost kitchen franchise model, franchise explosions expected and falling for for an improved PSL. Ghost Kitchen Franchise Model. Yelp Sees COVID Effect. business closures, as well as consumer interest via page views, reviews and photos. “As U.S.

Franchise 151

Franchise Franchising Mobile Ordering Kitchen Safety 151

Modern Restaurant Management

AUGUST 14, 2020

Dickey’s Barbecue Pit is expanding its franchise opportunities to feature another nontraditional franchise model – virtual kitchens and has executed area development agreements to bring more of Dickey’s slow-smoked, Texas-style barbecue to Chicago, Houston and Orlando, as well as make its debut in Providence, Rhode Island.

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

The Rail

APRIL 25, 2023

Effective delivery management is crucial for restaurants to ensure timely and accurate deliveries, maintain customer satisfaction, and ultimately, drive revenue. We'll examine the latest technology trends and customer expectations for restaurant delivery, as well as the challenges and opportunities for restaurant owners and operators.

2023 59

2023 Delivery Management Management 59

Modern Restaurant Management

NOVEMBER 2, 2020

Nearly half of respondents said they would last less than a year, with 28 percent saying they would last between four and six months – enough to sustain through the winter. One thing local restaurants know how to do is anticipate their customers’ wants and needs. Limitations and consumer demand. A vast majority of the U.S.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Future Food

NOVEMBER 7, 2021

As we have endured the past 18 months of the pandemic it is not accurate to say that Covid-19 has influenced the trends we will see and experience in the near future, as many trends were already starting to gather momentum, the pandemic has however accelerated their inevitability. ME&U contactless ordering. Day of the week Specials.

2022 148

2022 Food Supply Entertainment Hospitality 148

Modern Restaurant Management

DECEMBER 14, 2021

Our company welcomes technology that will help our team members maximize time and efficiency and make their jobs more doable and enjoyable, creating a better experience for them and customers alike. The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever.

2022 186

2022 Food Supply Mobile Ordering Customer Experience 186

Modern Restaurant Management

JANUARY 12, 2022

Technology that helps kitchens manage and time orders from multiple channels will be key to keeping pace and ensuring diners stay happy and loyal.” Sustainability and healthy options rising in importance. ” The results are part of an Oracle Food and Beverage survey conducted by Untold Insights in September 2021.

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

Apicbase

DECEMBER 8, 2022

Many market forces that shaped the restaurant industry over the past few years were linked to the disruptions caused by the global pandemic. What will customers expect from food and hospitality brands? Keep reading to discover what else restaurateurs, dark kitchens and (virtual) food brands can expect in the coming year (and beyond).

2023 52

2023 Food Supply Online Ordering Kitchen Safety 52

Modern Restaurant Management

DECEMBER 31, 2020

This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing. Offering both convenience and the safety of an in-room workout, hotels will offer rooms with integrated wall mounted home gyms like Mirror and Tonal for a way to work-out without going to the gym.

2021 199

2021 Hotels Airlines Guest Recovery 199