Modern Restaurant Management

DECEMBER 28, 2020

We also think there will be a greater focus on sustainability efforts throughout the industry. We also think there will be a greater focus on sustainability efforts throughout the industry. We celebrate this as it benefits us all when brands focus on sustainability. Steve Martorano, owner of Cafe Martorano in Fort Lauderdale.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Embrace the Suck

MAY 14, 2023

In my years of experience both as a restaurant consultant and a restaurant owner, I've observed the industry from multiple angles. This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. And much like a bad dish, it's tough to swallow.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

AUGUST 5, 2021

One hotel in upstate New York increased salaries of kitchen staff to $20 from $12.50 The use of delivery apps, like UberEats and DoorDash, provided a much-needed revenue stream allowing restaurants to rely less on an in-person brick-and-mortar experience. The Store Experience. million since the start of the pandemic.

Food Truck 212

Food Truck Retail Mobile Ordering Food Safety 212

Modern Restaurant Management

DECEMBER 15, 2021

The best restaurants are those that keep back-of-house processes running smoothly to ensure a great front-of-house experience for guests. Connected warewashing dispensers that leverage the Internet of Things (IoT) support cleanliness, food safety compliance, sustainability and the bottom line.

Kitchen Safety 198

Kitchen Safety Front of House Food Safety Equipment 198

The Rail

MARCH 14, 2023

By Andrea Abbondanza, Contributor In today's fast-paced digital age, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers. QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices. What is a QR Code for a Restaurant?

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

Perfect Daily Grind

MAY 17, 2022

“Most of our coffee shops have screens in the kitchen to help expedite the use of tickets,” they say. We use screens in the kitchens to improve the accuracy and speed of orders, especially when customers also order coffees, so that everything can be served at the same time.”. and Ed say. Guests continue to use less cash.

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

Modern Restaurant Management

AUGUST 31, 2021

Amid the chaos of mandatory lockdowns and wavering safety regulations, only the most adaptable were able to stay afloat. From meal kit delivery to ghost kitchens and more, restaurant owners put on their creative hats during this time period. Utilize digital resources to streamline communication with customers. Given that 46.5

Customer Experience 178

Customer Experience Customer Service Online Ordering Food Safety 178

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Ken Burgin

FEBRUARY 13, 2024

Applicants may wonder about the restaurant’s culinary direction, commitment to sustainability, sourcing ingredients, and how innovation is balanced with tradition in the kitchen. What is the kitchen’s work culture like? How are creativity and input from the kitchen staff valued?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

AUGUST 6, 2020

If running a restaurant wasn’t already expensive, running one under new distancing regulations means less capacity and investment in safety infrastructure that will take a toll on costs. The restaurant dining experience has changed forever and menu items must also adapt to these times. Customer Communication.

Front of House 209

Front of House Inventory Food Safety Social Media 209

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Lavu

SEPTEMBER 29, 2023

Despite the vaccination efforts and safety measures implemented by restaurants, some potential employees may still be hesitant to return to work in this industry. Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Apicbase

MAY 30, 2024

Each saved second counts towards a satisfied customer and, more importantly, your bottom-line profit. It’s an all-in-one tool that supercharges every aspect of your restaurant’s performance, from order accuracy to customer loyalty, and even helps you increase profit margins. It is your secret weapon for excellence.

POS 52

POS Inventory Cash Management Point of Sale 52

Modern Restaurant Management

MAY 8, 2020

With restaurants pivoting to delivery only or curbside operations around the globe right now, getting this information to your customers is critical to spreading the word. Chatbots are everything from online simulations to Alexa, assistants who in this case are designed to help connect restaurants with customers around the clock.

Food Safety 182

Food Safety Kitchen Safety Front of House Website Management 182

Modern Restaurant Management

JULY 30, 2021

“As many companies look to create a new normal for employees, Church’s has chartered a course that focuses on sustaining our team members and securing the continuity of our business,” said Karen Viera, Chief People Officer for Church’s Chicken.

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

The Rail

APRIL 25, 2023

Effective delivery management is crucial for restaurants to ensure timely and accurate deliveries, maintain customer satisfaction, and ultimately, drive revenue. We'll examine the latest technology trends and customer expectations for restaurant delivery, as well as the challenges and opportunities for restaurant owners and operators.

2023 59

2023 Delivery Management Management 59

Apicbase

DECEMBER 8, 2022

What will customers expect from food and hospitality brands? We can, however, tell you that restaurants will have to be more flexible in 2023 than ever to meet customer demand while running ultra-efficient operations. That means: A beyond-great customer experience. Ghost kitchens open doors to customers.

2023 52

2023 Food Supply Online Ordering Kitchen Safety 52

Modern Restaurant Management

JUNE 18, 2020

Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. Diners’ main concerns about visiting restaurants again include cleanliness and safety. More than a third of consumers (35 percent) say they will put an emphasis on dining at restaurants that keep customers safe.

2020 157

2020 Guest Recovery Kitchen Safety Online Ordering 157

Future Food

NOVEMBER 7, 2021

As we have endured the past 18 months of the pandemic it is not accurate to say that Covid-19 has influenced the trends we will see and experience in the near future, as many trends were already starting to gather momentum, the pandemic has however accelerated their inevitability. ME&U contactless ordering. Day of the week Specials.

2022 148

2022 Food Supply Entertainment Hospitality 148

Clover - Restaurants

APRIL 9, 2024

They keep the kitchen stocked, help ensure quality products, and provide valuable support that allows you to focus on what you do best: creating a great dining experience for your customers. They’ll likely have experience with a variety of suppliers and can give you some good insight.

Food Supply 98

Food Supply Online Ordering Food Truck Food Order 98

Modern Restaurant Management

AUGUST 14, 2020

Dickey’s Barbecue Pit is expanding its franchise opportunities to feature another nontraditional franchise model – virtual kitchens and has executed area development agreements to bring more of Dickey’s slow-smoked, Texas-style barbecue to Chicago, Houston and Orlando, as well as make its debut in Providence, Rhode Island.

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

EATER

FEBRUARY 17, 2023

The dragon-fruit-spiked dressing went viral on TikTok first because of its vibrant magenta hue and later because of backlash after customers pointed out bottles were mislabeled , complained of leakage, and questioned whether the sauce, which listed milk as an ingredient, was actually shelf stable. But, as dorky as this sounds, safety matters.

Social Media 100

Social Media Influencer Food Kitchen Safety 100

Deliverect

APRIL 20, 2020

Touchless customer service experience. Awareness of health, sanitation and food safety will be even more important than before, both for restaurant operators and its employees, and customers. Ghost kitchens. Ghost kitchens are delivery-only industrial kitchens; restaurants without a storefront.

Delivery 89

Delivery Mobile Ordering Kitchen Safety Food 89

Modern Restaurant Management

JANUARY 12, 2022

Technology that helps kitchens manage and time orders from multiple channels will be key to keeping pace and ensuring diners stay happy and loyal.” Sustainability and healthy options rising in importance. Diners can also expect to see more ghost kitchens. ” What Restaurant Employees Want at Work.

2022 211

2022 Mobile Ordering Guest Recovery Point of Sale 211

Deliverect

APRIL 1, 2020

Other businesses, including many bars, pubs and fine-dining restaurants, may not have experience with off-premises dining yet. Best safety practices for delivery. - Customers ordering through online ordering platforms like Uber Eats, Just Eat, Deliveroo, etc. Minimize contact between delivery riders and customers.

Delivery 91

Delivery Food Online Ordering Food Safety 91

EATER

FEBRUARY 4, 2021

Restaurant workers are made to feel powerless by design — and that keeps abusive chefs and toxic kitchens unchecked This is Eater Voices , where chefs, restaurateurs, writers, and industry insiders share their perspectives about the food world, tackling a range of topics through the lens of personal experience.

Kitchen Safety 133

Kitchen Safety Social Media Cash Management Back of House 133

The Rail

OCTOBER 24, 2023

By Indiana Lee, Contributor As a bar or restaurant owner, you always want the best for your customers, including when it comes to the beer they’re drinking. Selecting the Right Beers Perhaps the most important thing you can do to maintain customer satisfaction with your beer is to make sure you’re choosing quality beer to begin with.

Serving 52

Serving Food Supply Supplies Equipment 52

Bingage

APRIL 24, 2020

And Restaurant owners should be prepared for this and find out effective measures to retain customers after Corona. Premium delivery demand will be raised – Now the customer will trust quality over quantity, online food delivery concept will be on the peak after the outbreak. There will be more focus on Food Safety and freshness.

Food Safety 97

Food Safety Kitchen Safety Social Media Fine Dining 97

The Restaurant Times

FEBRUARY 19, 2022

low customer inflow. While running a restaurant business sounds ambitious, it’s important to plan your restaurant’s to generate traction, get customers and build your name in the hospitality industry. Cannot Retain Customers. Customers are everything in the restaurant business. high rental cost. high managing cost.

Kitchen Safety 52

Kitchen Safety Food Safety Social Media Customer Service 52

Transact

DECEMBER 18, 2019

Every year brings changes to how customers interact with restaurants, and every year new technologies pop up to help restaurants keep up. . And we’re not just talking customer-facing apps like Yelp or GrubHub. Data is the key to sustained improvement, whether that’s in operating efficiency, customer service or finance tracking.

Technology 83

Technology 2020 Mobile Ordering Online Ordering 83

Modern Restaurant Management

JUNE 19, 2020

Over the past few weeks, we have met with clients, attended roundtables, observed trends and polls, and have kept our creativity flowing, to develop design solutions to help sustain our food and beverage industry partners through COVID-19 and beyond. Redefining that experience will be important.

Front of House 135

Front of House Back of House Seating Design 135

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. million over the next five years to build and sustain the program.

Franchise 125

Franchise Franchising Loyalty Program Kitchen Safety 125

Open for Business

MAY 19, 2023

Innovations like AI, robots , and even QR codes can help restaurants succeed by keeping labor costs down while still delivering on guest experience. Digital kitchen display systems could make paper tickets obsolete. Bella saves time and money by running food to tables and takeout orders to waiting customers.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. "Local restaurants are such an important part of our communities, and we are committed to helping connect them with even more customers during this challenging time."

Online Ordering 208

Online Ordering Back of House Customer Service Small Business 208

Modern Restaurant Management

JULY 20, 2021

Snack, which has benefited from more flexible schedules blurring the dayparts and customers' hesitancy to dine in, is the only daypart that has increased visits over the past year. “Customers need the help of suppliers and distributors more than ever at the moment,” Crompton said. Visits at P.M. Top Restaurant Brands.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Future Food

NOVEMBER 16, 2020

Covid-19 and the subsequent closure of cafes, pubs and restaurants, quickly reminded us that cooking good food is not that hard and it adds so much more to the quality of the dining experience at home, than a food delivery ever can achieve. Some customers consider the temporary measures challenging and clumsy, if not darn-right annoying.

Hospitality 78

Hospitality Point of Sale Café Customer Service 78