7 Shifts

MAY 18, 2023

Restaurants are similar to spider webs. This is just like a restaurant, made up of its own interconnected components. Take this story from Leo Smigel, the founder of Analyzing Alpha who's been involved with several restaurant ventures: "My buddy really got himself into a pickle. You know how it is with small businesses.

Restaurant Law 195

Restaurant Law Insurance Audits Cash Management 195

7 Shifts

JANUARY 10, 2024

Restaurant management systems have evolved rapidly over the past couple of decades. Now, restaurant staff can access everything they need on their smartphones. And the backend software powering restaurant operations? Table of Contents What is a restaurant management system? How does a restaurant management system work?

Management 195

Management Management Point of Sale POS 195

7 Shifts

JANUARY 10, 2024

Restaurant management systems have evolved rapidly over the past couple of decades. Now, restaurant staff can access everything they need on their smartphones. And the backend software powering restaurant operations? Table of Contents What is a restaurant management system? How does a restaurant management system work?

Management 195

Management Management Point of Sale POS 195

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). Never before has our local market experienced such a massive disruption to the restaurant industry as we are experiencing with the Coronavirus pandemic.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

SEPTEMBER 13, 2022

Restaurants are filling up again, but hiring and retaining employees in the midst of a national workforce shake-up remains an uphill battle. With staff in short supply as millions of Americans continue to quit their jobs, restaurants looking to ramp up hiring for the busy season are faced with an ultra-competitive hiring market.

Hiring 208

Hiring Employee Relations Leadership Restaurant Law 208

7 Shifts

JANUARY 10, 2024

s Union Market District, sits the modern Mexican restaurant Destino. Screenshot taken from Google There aren’t many topics in the restaurant industry as hotly-debated as tipping. Restaurant workers, who rely on tips to supplement their income, are torn on the subject. Twenty minutes east of the White House, in D.C.’s

FOH 222

FOH Front of House Customer Service Back of House 222

7 Shifts

AUGUST 23, 2023

For many in the hospitality industry, tipping is an integral part of their restaurant's culture. It influences the livelihoods of restaurant workers around the world. Customers using Tip Payouts have seen a 39% increase in time savings per week processing team payouts. Avoid doing manual math and save hours every week.

Tip Distribution 195

Tip Distribution Cash Management Restaurant Law Insurance 195

7 Shifts

JUNE 3, 2022

We don't have to tell you that the restaurant industry has a turnover problem. As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. Restaurants are a transitional industry for many—but many of the reasons that workers quit are entirely preventable.

Tip Distribution 398

Tip Distribution Email Marketing Communication Coaching 398

Culinary Cues

OCTOBER 23, 2019

This article stems from a recent experience in a hotel where I was staying. After a few moments of silence I walked her through the process of overcoming the fear of making a decision and presented her with a way to be a customer hero in the moment. Remember Murphy’s Law – if something can go wrong – it will.

Hospitality 206

Hospitality Employee Relations Cash Management Training 206

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers. Your Customer Should Feel Appreciated.

Cash Management 193

Cash Management Customer Service Food Safety Restaurant Law 193

7 Shifts

NOVEMBER 29, 2022

If you walked down Valencia Street in San Francisco and polled ten restaurants on how they managed tips , there's a good chance they would each say something different. There are 101 ways to dole out restaurant tips - from percentages to points to whether kitchen staff gets a share. Ji Hye Kim - Chef/Owner @ Miss Kim in Ann Arbor, MI.

BOH 195

BOH Restaurant Law Back of House Front of House 195

7 Shifts

JANUARY 10, 2024

s Union Market District, sits the modern Mexican restaurant Destino. Screenshot taken from Google There aren’t many topics in the restaurant industry as hotly-debated as tipping. Restaurant workers, who rely on tips to supplement their income, are torn on the subject. Twenty minutes east of the White House, in D.C.’s

FOH 195

FOH Front of House Customer Service Back of House 195

Modern Restaurant Management

FEBRUARY 10, 2020

Please send plant-based news to Modern Restaurant Management (MRM) magazine's Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Good Food Restaurant Scorecard. The third annual Good Food Restaurant Scorecard ranks the top 100 restaurant chains in the U.S. This data covers U.S. to its menu.

Hospitality 153

Hospitality Food Consumer Goods Point of Sale 153

7 Shifts

SEPTEMBER 19, 2022

Turnover in restaurants is as high as ever. Labor shortages, health crises, and general economic trends have made it a struggle — and restaurants need help. But we're at an inflection point in the restaurant industry. It's not enough to just pay more than the restaurant next door. Restaurant Retention Data Study.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. However, the harsh reality is that the current labor shortage is making it a challenge for many restaurants to handle the workload. Just because someone’s experience looks good on paper doesn’t mean it is.

Hiring 143

Hiring Front of House Back of House Employee Relations 143

7 Shifts

JANUARY 21, 2020

Hoboken office officially opens its doors as the company looks to build the US team 7shifts , the leading labor management platform for restaurants, has chosen Hoboken as the location of their first U.S. Today the company is used by over 13,000 restaurants across North America, primarily in the U.S., office, officially opening today.

Restaurant Law 195

Restaurant Law 2014 Hiring Communication 195

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 195

Management Management Kitchen Safety Front of House 195

Embrace the Suck

JANUARY 20, 2021

If you’re like the majority of restaurants and bars in your market, you’ve been struggling to find staff. Like 90 percent of the bar, restaurant, and nightclub problems, you are your own worst enemy. This goes back to embracing what “hospitality” really means: you’re the host to others’ experiences.

Recruiting 377

Recruiting Coaching Hiring Take-out 377

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. The internet holds countless stories of inappropriate behavior that female restaurant workers have endured. The internet holds countless stories of inappropriate behavior that female restaurant workers have endured. She promptly quit. Remember me?I

Leadership 195

Leadership FOH BOH Website Management 195

Culinary Cues

JUNE 11, 2020

OK, so here we are: restaurants are beginning to re-open (maybe prematurely, maybe not) and we are all scared to death. We are fearful that 25% or 50% capacity in our restaurants will not allow us to survive – so, what’s the point? Well, for one thing – normal really wasn’t that great for restaurants – was it?

Restaurant Law 322

Restaurant Law Customer Service Customer Experience Food Supply 322

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Workers’ compensation data shows an uptick in the number of new employees injured on the job, especially in the hospitality and food service industries. Restaurants are struggling to find people in a tight market. New Employees Have More On-the-Job Injuries.

Management 193

Management Management Food Safety Hiring 193

SpotOn

MAY 20, 2024

Yet, the practice of giving tips has become a much-maligned and misunderstood aspect of the restaurant experience. Most restaurant guests know to tip in full-service restaurants. That doesn’t mean they fully understand how tips factor into a restaurant’s financials or server’s take-home pay.

Definition 52

Definition Tip Distribution Cash Management Customer Service 52

7 Shifts

JANUARY 23, 2020

Are you opening a restaurant in 2020? This advice were submitted by owners and managers of restaurants of all sizes, concepts, and locations in the forthcoming 7shifts Restaurant Labor Management Study in 2020 ( subscribe to get your copy when it’s published!). Advice for opening a restaurant from restaurateurs 1.

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

JULY 7, 2020

"As more people and more restaurants have come to use our services, Q2 bookings on Uber Eats are up more than 100 percent year on year. We’re thrilled to welcome Postmates to the Uber family as we innovate together to deliver better experiences for consumers, delivery people, and merchants across the country."

Mobile Ordering 167

Mobile Ordering Restaurant Law Seating Customer Service 167

The Restaurant Times

MAY 14, 2023

Gauri Devidayal, an accomplished entrepreneur, author, and influential figure in the Indian restaurant industry, serves as a beacon of inspiration for women everywhere. ” Additionally, she holds the position of joint secretary at the National Restaurant Association of India.

Customer Experience 98

Customer Experience Restaurant Law Customer Service Book 98

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. See why 500,000+ restaurant pros choose 7shifts for scheduling and team management. You'll want to learn everything about their coffee preferences.

License 461

License Hiring Equipment Point of Sale 461

Modern Restaurant Management

JULY 21, 2020

It’s a new world for restaurant owners and managers. Having already adjusted to the rise of takeout and delivery, now restaurants are figuring out how to reopen for dine-in service while navigating social distancing and other health guidelines. This allows diners to view menus or restaurant guidelines on their mobile device.

Marketing 204

Marketing Mobile Ordering Food Safety Communication 204

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

FOH 212

FOH Kitchen Safety BOH Food Safety 212

Modern Restaurant Management

JUNE 8, 2021

The landmark Americans with Disability Act (ADA) requires restaurants to ensure that their premises are accessible for people with disabilities. Now, it is up to restaurants to embrace this technology and help build a more inclusive future. Embracing Innovation. How AI Can Advance Inclusivity.

Technology 218

Technology Innovation Restaurant Law Customer Service 218

Perfect Daily Grind

NOVEMBER 4, 2022

UKHospitality survey finds more than a third of UK hospitality businesses at risk of closure due to rising costs. The Unlimited subscription costs US $13 per week and allows customers to order unlimited coffee and tea beverages at seven of the roaster’s locations. Hospitality business WSH Group acquires Notes Coffee brand.

2023 126

2023 Hospitality 2022 Food Supply 126

Open for Business

MARCH 1, 2023

In all 50 states, teens as young as 14 are allowed to work in restaurants. Restaurants hiring at 15 and even restaurants hiring at 14 has become a more common practice in recent years thanks in part to the ongoing labor crisis. Here’s what you need to know: What is the minimum age to work at restaurants?

Restaurant Law 78

Restaurant Law Certification Hiring Customer Service 78

Sling

OCTOBER 3, 2023

If you’re a restaurant manager, you know it can be tough to schedule your employees around service times and rush periods. Split shift and the busy restaurant Tips for working with split shifts What is a split shift? In a restaurant setting, for example, you might schedule a server from 10 a.m. What is a split shift? to 2 p.m.

Restaurant Law 158

Restaurant Law Customer Service Tip Distribution Customer Experience 158

7 Shifts

MARCH 10, 2022

Restaurant technology has revolutionized the way that restaurants are managed - replacing arduous and tedious task management with efficiency, automation, and clarity. In 2022, there aren't many areas in restaurant management that can't be made better with technology. Top Restaurant Management Apps. Try 7shifts for Free.

Management 195

Management Management Operations Point of Sale 195

Modern Restaurant Management

DECEMBER 14, 2020

In this edition of MRM News Bites, we feature resources to help restaurants survive the winter weather and the learning how to improve bread-baking skills. Operating Safely Guide : The Operating Safely Guide provides restaurant and foodservice operators with safe practices they can adopt while operating efficiently.

Webinar 186

Webinar Customer Experience Mobile Ordering Customer Service 186

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice.

Outdoor 199

Outdoor Fine Dining Dine-in FOH 199

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. GroupRaise is inviting restaurants across the country to join their Takeout For Good initiative happening on June 2. Takeout For Good.

Food Safety 154

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 154