Modern Restaurant Management

OCTOBER 21, 2019

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered. Absolutely not. Answering the Call.

Customer Experience 299

Customer Experience Online Ordering Customer Service Reservations 299

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

JUNE 2, 2022

But some, such as the popularity of technology enabled dining experiences, are staying strong. The term table stakes originates from poker and refers to the minimum requirement to be considered a player. Strengthen Customer Retention. Customers choosing to engage directly with restaurants is good news for operators.

Mobile Ordering 473

Mobile Ordering Front of House Back of House Consumer Goods 473

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

ChowNow

FEBRUARY 19, 2025

When staff are given clear, hands-on guidance in a structured way that fits into their workflow, they learn faster and feel more confident using the new technologyleading to smoother shifts, fewer mistakes, and a better experience for both employees and customers. Let new hires learn by shadowing a staff veteran.

Training 195

Training Online Ordering Customer Service Reference 195

Modern Restaurant Management

MARCH 22, 2023

As if hiring struggles weren’t enough of a problem, retaining employees remains a challenge, with the quit rate in food service at approximately 5.4 – 6.2 IoT is enabling restaurant employees to focus on what matters most, the customer experience, by automating manual back-of-house tasks to free up their time.

Back of House 449

Back of House Front of House Food Safety Kitchen Safety 449

Modern Restaurant Management

APRIL 30, 2021

Consumers and customers have changed their behavior due to the events of the previous year. Focus on changing the processes of your restaurant to accommodate the new realities and to reach out to customers living in your local areas. The pandemic has shifted the priorities of customers when it comes to the businesses they patronize.

Marketing 568

Marketing Food Safety Social Media Small Business 568

The Rail

JUNE 11, 2025

Look at your financials — steady profits, a loyal customer base , and strong staff retention are all signs of readiness. Include key milestones like finalizing the lease, completing renovations, hiring staff, ordering equipment, and doing test runs of your menu. Hire and Train the Right Team Staff can make or break your new restaurant.

Management 147

Management Management Equipment Hiring 147

Culinary Cues

OCTOBER 24, 2020

General Motors would never build and equip an auto plant, hire the entire staff, and create a marketing strategy until the car they intend to build is designed, prototyped, and presented to various focus groups first. Far too many times the menu takes a back seat to all other planning that will lead to serious miscalculations along the way.

Menu 482

Menu Seasonal Menu Front of House Café 482

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. If you can get your inspired mission across with very few words, then it is more likely that staff and customers will remember it and “buy-in”.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts.

Management 370

Management Management Hiring Document 370

7 Shifts

DECEMBER 27, 2019

Hasty hiring is at the root of the problem. When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Team culture and customer service also suffer. You may think that hiring quickly can prevent a lapse in service. Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Modern Restaurant Management

SEPTEMBER 12, 2024

Day-to-day restaurant operations are stressful enough, and the last thing you want to do is worry about the plumber you hired. You don’t have to be in the dark when hiring a plumber for your restaurant. If they have experience working in commercial kitchens and restaurants, they are a better bet than someone who has not.

Reference 251

Reference Kitchen Safety Food Safety Hiring 251

7 Shifts

FEBRUARY 15, 2022

About a year and more than a dozen episodes later, we had the privilege to interview a wide range of folks with advice on everything from hiring staff , to creating content, to providing benefits, and increasing profits. Storytelling is an essential part of the hiring process. Hire for fit rather than skill.

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

MAY 31, 2021

With this efficiency, staff knows exactly what to do and when to do it, and guests enjoy a delightful experience with your brand. The term ‘restaurant operations' refers to the process by which a restaurant is run. Customer Service. Customer service can make or break a guest experience. Improvement Tips.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Restaurant website design: Taking a DIY approach vs. hiring a web development team Consider whether you want to build your restaurant's website or hire someone to do it for you. How to build your restaurant’s website.

Design 397

Design Online Ordering Website Management Social Media 397

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. Can you tell me about a time when you had to deal with a difficult customer?

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Harbor Touch

MARCH 18, 2025

The next youre racing to keep inventory stocked while customers wait for tables. Whether youre a seasoned owner or just starting out, this advice will help you boost efficiency, keep your team motivated, and turn customers into regulars. Hire the Right People and Train Them Well Finding top talent is like casting a winning team.

Management 148

Management Management Seasonal Menu Cash Management 148

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

JULY 16, 2021

In this guide, we'll go through everything you need to open a new coffee shop, from market research to buying coffee to hiring the best team. Staffing: Find, Hire, and Schedule. Get to know your future customers, before they even step foot in your door. Table of Contents. Coffee Shop Concepts. Research the Market. Create a Menu.

License 459

License Hiring Equipment Small Business 459

Open for Business

AUGUST 10, 2023

Knowing how to hire employees can make or break your restaurant. Whether you’re staffing a new restaurant, looking for seasonal employees , or streamlining your interview process, you always want to know the best way to hire restaurant employees. Knowing where to hire restaurant staff is half the battle.

Hiring 167

Hiring Recruiting Reference Website Management 167

Culinary Cues

DECEMBER 11, 2023

Long before the restaurant chains of today, decades prior to the birth of fine dining, experience dining, and molecular gastronomy, there were neighborhood cafes that were part of small communities across the country. Full-service restaurants would later refer to this as a Table d’hote selection.

White Paper 411

White Paper Hospitality Fine Dining Reference 411

Modern Restaurant Management

FEBRUARY 28, 2023

These lead to poor employee experience and often frustration among staff. – and materials that workers can easily reference should they need to review specific protocols and procedures. But instead of relying on their memory, consider creating short, instructional videos – on food safety, sanitation, inventory, etc.

Management 493

Management Management Food Safety Communication 493

Embrace the Suck

JANUARY 20, 2021

The new hires stay for a few weeks but end up leaving, and the cycle of anxiety begins again. This goes back to embracing what “hospitality” really means: you’re the host to others’ experiences. We love to throw around the word “hospitality” in reference to our guests in this industry.

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Modern Restaurant Management

OCTOBER 17, 2023

“The employees we hire from PRIDE Industries come to work on time and are happy to be here,” said Sartori. In fact, one of the gentlemen we hired can cross-reference a list with 500 items. Satori’s experience with employees with disabilities inspired him to take the program a step further.

Loyalty Program 294

Loyalty Program Hiring Customer Service Training 294

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. It will be everyone’s (new and existing employees) guide for instructions, processes and all the answers to common questions, while being a great reference point to ensure staff feel engaged and supported.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

AUGUST 21, 2024

When restaurant staff work well together, they are able to create a better customer experience, which is better for your bottom line. A new cook’s knowledge of your restaurant’s recipes is reinforced when he references the recipe book. Concepts can be further reinforced through online learning.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

7 Shifts

SEPTEMBER 6, 2024

Customers who experience longer wait times are 18% less satisfied with their experience. Hiring a barback can keep your bar operations efficient and boost customer satisfaction. Barbacks help the bartenders with stocking and replenishing supplies, keeping the bar clean, and helping with customer requests.

Demo 195

Demo Hiring Customer Experience Bar 195

Modern Restaurant Management

SEPTEMBER 16, 2020

These visual references allow employees to see in mere seconds which items can be recycled. An effective training program will provide employees with hands-on practice using multiple scenarios so that employees gain experience separating different kinds of recyclables from other waste. Staff Training. Do It the Right Way.

Recycling 383

Recycling Waste Workshop Training 383

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Employees can refer to evaluation forms to track their progress and set professional development goals. How do they handle feedback? Are they a team player?

Point of Sale 370

Point of Sale Download Communication Reference 370

7 Shifts

SEPTEMBER 10, 2021

It articulates what you do for customers, employees, and owners (your goals) and clarifies what you offer a specific market segment (your strategy). They describe what you do for customers, employees, and owners (your goals) and clarify what you offer for a specific market segment (your strategy). The result? If not, “can” it.

Customer Service 370

Customer Service Fast Casual Customer Experience Back of House 370

7 Shifts

OCTOBER 31, 2022

You'll have a document to reference during the planning or opening of your restaurant. This unique approach puts our employees first because we believe that attracting, hiring, and nurturing the right people is what sets our businesses apart. Include a headshot, quick bio, and list of relevant experience. Sample Menu.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. Additional Panelists include: Ryan Volberg – SVP and GM, PAR Restaurant Solutions Group. US Foods Holding Corp.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

7 Shifts

AUGUST 6, 2021

In turn, the profit estimation can help you plan for upcoming initiatives for your restaurant once all of your expenses are covered, such as hiring and promoting employees, reducing turnover , impending restaurant renovations, or even expanding your business into new locations. No customer wants to hear that you're out of their favorite dish.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

EATER

SEPTEMBER 1, 2020

He wants customers who haven’t felt comfortable dipping their toes into the world of fancy coffee to have a place to ask questions and sip in peace. We are hiring some of these underrepresented and underestimated communities at every level of production. Sometimes, those barriers are not getting hired in the first place.

Front of House 273

Front of House Leadership Hiring Reference 273