Modern Restaurant Management

MAY 14, 2021

It featured recruitment content and live sessions with Chipotle employees highlighting its benefits, career paths, cooking demos, and more. On Monday, May 17, Applebee’s will host a National Hiring Day event at franchise and company-operated restaurants nationwide.

Hiring 169

Hiring Employee Relations Recruiting Education 169

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Even your most seasoned staff can forget things.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

JUNE 13, 2023

Accessibility can help with several factors including overall brand growth, new revenue streams and the recruitment of new franchisees. When entering a new market, it’s important to ask if you have the proper support system in place to help new and existing operators open and run successful restaurants. Supply Chain. Technology.

Franchise 88

Franchise Franchising Online Ordering Food Supply 88

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. Attracts Customers. So what do we mean by culture? And what does it mean to have a great one?

Customer Experience 109

Customer Experience Customer Service Café Magazine 109

Modern Restaurant Management

AUGUST 25, 2021

MRM's Franchise Feed features news on the restaurant franchise and MUFSO landscape. ” “This is historic for our brand,” said Brooks Speirs, vice president for franchise development. Our evolution has helped us become an even more appealing investment to large multi-unit operators.

Franchise 167

Franchise Franchising Customer Experience Point of Sale 167

Goliath Consulting

JANUARY 6, 2019

Management companies provide restaurants with a franchise like operating system without having a franchise agreement. The right firm helps restaurants improve their financials, staff the restaurant with skilled workers, cultivate better vendor relationships, and maintain consistency in day to day operations.

Management 60

Management Management Front of House Back of House 60

Modern Restaurant Management

NOVEMBER 2, 2021

MRM's Franchise Feed provides the latest news in restaurant and MUFSO franchising. Subway® announced significant expansion in India, Sri Lanka and Bangladesh, as the company signed a master franchise agreement with Everstone Group (Everstone), a South Asia focused leading private investment firm.

Franchise 180

Franchise Franchising Leadership Beverage 180

Modern Restaurant Management

JUNE 12, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. ” Taffer's Tavern Inks Multi-Unit Deal.

Franchise 168

Franchise Franchising Food Safety Kitchen Safety 168

Goliath Consulting

MARCH 19, 2021

With most restaurant operators in a tighter bind to find new talent, high employee turnover has come at a greater cost. Here we suggest five operators can reduce employee turnover. This is exactly how Ricky Girardi, previously director of HR and Training at a Chick-fil-A franchise, approached it,” Wang said.

Recruiting 78

Recruiting Small Business Magazine Hiring 78

Modern Restaurant Management

AUGUST 11, 2021

MRM Franchise Feed features news about the restaurant franchise and MUFSO landscape. Continuing under the leadership of VP of Franchise Development, Shannon Swenson, Dave’s Hot Chicken has expanded its reach across the country with new deals signed in several key markets. Dunkin' Explores New Opportunities. and Canada.

Franchise 180

Franchise Franchising Fast Casual Sports 180

MBB Hospitality

APRIL 25, 2018

The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. When dealing with customers and other staff, your communication skills of course have to be on pointe. Hospitality Experience. Strong Communication Skills.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Aaron Allen & Associates

AUGUST 15, 2023

We are seeing that the HORECA Middle East industry (Hotels, Restaurants, and Catering) continues to grow but in different ways, and operators are having a hard time identifying where the opportunities are. Diriyah is an educational and cultural experience, including also residential, lifestyle, and shopping options in the KSA.

Hotels 52

Hotels Catering Tourism 2023 52

Aaron Allen & Associates

SEPTEMBER 8, 2020

Possibility to Leverage Earned-Media: Operating in the U.S. Examples of this are McDonald’s acquisition of Dynamic Yield to improve in-store customer experience and the Sweetgreen acquisition of Galley giving it a delivery arm. have 74% of their systems franchised. Easy Recruiting: Operating in the U.S.

Point of Sale 52

Point of Sale Restaurant Law Franchise Franchising 52

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 126

Food Truck Customer Service Customer Experience Front of House 126

Modern Restaurant Management

FEBRUARY 4, 2020

Having served as the company’s Chief Operating Officer, Wyatt will oversee a newly created “Office of CEO” that includes Chief Financial Officer Caryn Doyle and Chief Administrative Officer and General Counsel Randy Miller. . Boston Market® named Eric Wyatt as Chief Executive Officer. PPX Hospitality Launches.

Online Ordering 122

Online Ordering Hospitality Leadership Design 122

Modern Restaurant Management

FEBRUARY 6, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” Samira Shariff brings nearly 40 years of experience building successful restaurant brands in Alberta as a multi-unit franchise owner and operator in Edmonton.

Franchise 153

Franchise Franchising Fast Casual Customer Experience 153

Modern Restaurant Management

JANUARY 17, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Curry Up Now began as a food truck in 2009 and was founded by husband and wife duo, Akash and Rana Kapoor, and supported by co-founder and Senior VP of Operations, Amir Hosseini.

Franchise 136

Franchise Franchising Fast Casual Leadership 136

The Restaurant Times

DECEMBER 17, 2021

Nothing makes him happier than seeing customers enjoying their food at Brown Sugar. ft centralized kitchen to fuel the operations. has been able to create burgeoning customer loyalty, strong brand equity, and paramount. I wanted to start with a franchise of a very reputed bakery. I had no experience in the industry.

Catering 52

Catering 2011 Food Truck Back of House 52

Restaurant365

MAY 30, 2022

Of course, technology and how it might help the industry chart a new path forward was top of mind for many chefs, operators, and professionals. . These latest innovations and enhancements will be of great value to our customers as they continue to optimize their post-pandemic operations.” . Recruit Your Team to Recruit .

2022 29

2022 Front of House Recruiting Back of House 29

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

NOVEMBER 7, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Leading the Tampa expansion are Tammy and Brad Cochran of Tampa Bay CSC, multi-unit Chicken Salad Chick franchise owners. ” The Dolly Llama Looking to Franchising.

Franchise 77

Franchise Franchising Fast Casual Point of Sale 77

7 Shifts

JUNE 1, 2022

Spanning three days in one of the world's most renowned food destinations, this conference has something for everyone, with courses for independent owners and multi-unit operators. Topics: Restaurant Operations, Technology, and Foodservice. Restaurant Franchising and Innovation Summit. In-Person or Virtual: In-Person.

2022 195

2022 Fast Casual Website Management Workshop 195

Apicbase

JUNE 20, 2022

You can do many things as a franchisor to improve your chances of building a thriving restaurant franchise. Even if you’ve ticked all the right boxes and executed every step of the restaurant franchise playbook to perfection, your ability to attract and retain strong franchisees is essential to your success. John van Kooten.

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

Apicbase

APRIL 20, 2022

Franchising is a time-tested business model that allows restaurant owners to scale their business fast and efficiently. In this post, we are NOT exploring the benefits of a restaurant franchise. We’ve included those at the bottom of the page to give you a complete picture of the risks of franchising your foodservice brand.

Franchise 52

Franchise Franchising Cash Management Kitchen Safety 52

7 Shifts

NOVEMBER 19, 2019

This is certainly true for the independent entrepreneur, but even large and resourceful restaurant franchises and groups are not immune to the threat—and in some cases, the reality—of rising labor costs. Some businesses choose to calculate labor cost as a percentage of operating costs rather than a percentage of sales.

Management 253

Management Management Employee Relations Restaurant Law 253

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Jerry Abiog, Co-Founder/CMO Standard Insights.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. Restaurant operators] need to make sure that the behaviors they want to see within their four walls are seen, and the ones that they don't are not seen. Set core values.

Leadership 195

Leadership FOH BOH Website Management 195

Apicbase

JANUARY 13, 2023

It highlights those shifts so that you can prepare your operation for success without being blindsided by pitfalls and emerging trends. They could help guide your decisions in what is shaping up to be a very uncertain time for restaurant operators. Having an easily scannable menu online will be table stakes for most operations in 2023.

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

SEPTEMBER 14, 2021

Bill directs all operational and strategic planning and execution for the Applebee’s, Del Taco, MOD Pizza, Wendy’s and Olga’s Kitchen brands. Bill formally served on the Great Lakes Franchise Association Board, Del Taco’s Franchise Marketing Advisory Council and the Finance Excellence Advisory Council for Burger King.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

EATER

MARCH 3, 2022

Founded in 1980, Herbalife employed the classic MLM model by signing up “independent distributors” who have two responsibilities: to sell the company’s protein powders and nutritional supplements, and to recruit others to become Herbalife distributors.

Recruiting 120

Recruiting Small Business Social Media Consumer Goods 120

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Apicbase

JUNE 16, 2023

This is especially true for large-scale foodservice operations and scaling restaurant businesses. From customer satisfaction to profitability, there are countless metrics that restaurant owners and managers should track to gain a better understanding of their operations. That’s the theory.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Modern Restaurant Management

SEPTEMBER 15, 2020

Since the acquisition, SALIDO has operated in stealth mode, strengthening its product team, focusing on product development, and introducing many key features. Additionally, SALIDO has launched integrations like Oracle OPERA to support the evolving needs of SALIDO’s hospitality operators during this challenging time.

Fast Casual 162

Fast Casual Casual Menu Mobile Ordering 162

Modern Restaurant Management

MARCH 16, 2020

Rakuten Ready surveyed over 100 customers to measure how behaviors around dining have or are anticipated to change. “There are still a lot of unknowns to fully determine the impact of the coronavirus on the supply chain,” NRF Vice President for Supply Chain and Customs Policy Jonathan Gold said. Top Trends Impacting QSRs.

Mobile Ordering 122

Mobile Ordering Online Ordering Point of Sale POS 122

Modern Restaurant Management

JULY 27, 2020

In this edition of MRM News Bites, we feature sobering statistics from Yelp, a ghost kitchen franchise model, franchise explosions expected and falling for for an improved PSL. Ghost Kitchen Franchise Model. After signing a franchise agreement, owners are operational on the platform within 10 days.

Franchise 177

Franchise Franchising Mobile Ordering Kitchen Safety 177

Future Food

APRIL 20, 2020

Modern Elevated Standards of Campus F&B Enhancing the on-campus experience, with ‘High Street’ quality experiences. Ali operated café or the abundance of fresh fruit and veg that lines the shelves in modern supermarkets across campuses truly depicts the shift in consumer expectations. Church of Secular Coffee Cafe - By St.

Beverage 78

Beverage Hospitality Point of Sale Customer Experience 78