Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.”

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

ChowNow

FEBRUARY 13, 2025

What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

MAY 23, 2025

A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. It factors in all your operating expenses, like labor, rent, insurance, equipment repairs, marketing, and more.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

7 Shifts

OCTOBER 28, 2024

One key area to focus on is drink sales, with cocktail sales accounting for about 23% of a bar's revenue. Start by tracking all the income your bar generates, including sales from drinks, food, and any additional services. Next, divide that cost by the total sales revenue from your drinks.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

Modern Restaurant Management

JULY 17, 2025

As restaurant brands grow, there is an increasing realization that loyalty and guest experience cannot live in isolated departments anymore. If you are trying to elevate your guest experience or build a loyalty program that actually performs, here is what I have learned that can help. Growth today requires agility.

Loyalty Program 221

Loyalty Program Customer Experience Point of Sale Hospitality 221

Modern Restaurant Management

JULY 18, 2025

According to PAR’s 2025 QSR Operational Index , loyalty transactions rose more than 30 percentage points in 2024. Maybe you’d toss in a birthday coupon or a surprise double-points day. Case in point: Free breadsticks get people in the door — but they don’t create a memorable meal.

Loyalty Program 251

Loyalty Program Mobile Ordering Point of Sale Coupons 251

Modern Restaurant Management

MAY 2, 2025

With 70 percent of operators struggling to fill job openings and 45 percent reporting they don’t have enough staff to meet customer demand, according to the National Restaurant Association. These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

7 Shifts

OCTOBER 22, 2024

From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. If your website isn’t optimized for mobile, you could be losing out on potential customers. This way, you won’t need to code your site from scratch.

Book 195

Book Marketing Email Marketing Social Media 195

EATER

MARCH 25, 2025

At this point, theres no denying that Keith Lee is among the countrys most influential food critics. Hes also become a self-appointed champion for those independent restaurants, which frequently end up with lines of customers out the door after Lee posts a positive review. Keith Lee: I live a very simple life. But its a blessing.

Social Media 222

Social Media Small Business Front of House Point of Sale 222

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent. In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

The Rail

NOVEMBER 1, 2024

By Lindsay Lawrence, Contributor Relocating a restaurant is no small feat, as it involves managing the transportation of kitchen equipment, reestablishing the space’s atmosphere, and ensuring minimal disruption to your business. These features help restaurant owners and interior designers draft layouts and experiment with configurations.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

7 Shifts

NOVEMBER 15, 2024

Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. Waiter interview questions to ask: What experience do you have as a waiter or waitress? What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer.

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

The Rail

MARCH 31, 2025

In the end, restaurant groups can turn managing multiple offices into a competitive advantage by focusing on these key areas, which will drive customer happiness and the business forward. Customer Feedback Systems: Implementing customer feedback systems is key to maintaining high service standards.

Technology 130

Technology Management Management Operations 130

Goliath Consulting

OCTOBER 16, 2024

Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. Core Elements of a Restaurant Tech Stack: Point of Sale (POS) Systems: “The POS is the heart of the restaurant’s tech stack, as it needs to talk to every other system,” says Deliverect.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

Modern Restaurant Management

DECEMBER 18, 2024

It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

The Rail

APRIL 14, 2025

Whether for operations expansion, equipment upgrades, staff recruiting, or more marketing activity, growth calls for resources. Expanding Operational Capacity to Meet Higher Demand When customer demand increases, businesses that do not scale up quickly lose valuable opportunities to competitors.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

The Rail

JUNE 11, 2025

Look at your financials — steady profits, a loyal customer base , and strong staff retention are all signs of readiness. Include key milestones like finalizing the lease, completing renovations, hiring staff, ordering equipment, and doing test runs of your menu. A well-thought-out timeline will help prevent delays and overspending.

Management 147

Management Management Equipment Hiring 147

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. Despite potential challenges, the industry is both optimistic, as total restaurant sales crested $1 trillion for the first time on record, and ready to pivot to continue growing.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Lavu

FEBRUARY 28, 2025

Start by analyzing these Top 7 POS Sales Reports to know where your restaurant is headed. These reports help you understand sales trends, manage inventory, optimize staffing, and improve customer satisfaction. Sales Exceptions Reports : Spot voids, refunds, and discounts to minimize losses and detect irregularities.

POS 78

POS Point of Sale Cash Management Inventory 78

SpotOn

APRIL 14, 2025

SpotOn grows in popularity amongst restaurants committed to delivering unique, community-driven hospitality experiences. These updates, combined with new partnerships with standout restaurants, reinforce SpotOn’s commitment to equipping operators with the tools and insights needed to thrive in 2025, no matter what comes their way. 

2025 110

2025 Innovation Fine Dining Equipment 110

Lavu

APRIL 4, 2025

Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customer experience, and maximizing profits. A modern POS system for bars goes beyond just processing paymentsit helps with inventory management, staff scheduling, and real-time sales tracking.

POS 78

POS 2025 Bar Point of Sale 78

Perfect Daily Grind

JUNE 19, 2025

On one hand, US consumers have a growing appetite for premium coffee experiences. On the other hand, leading origins, such as Vietnam, are scaling up to meet demand for more cost-effective options as customers’ pockets tighten. Editor’s note Specialty coffee consumption in the US has reached a 14‑year high.

2025 127

2025 Café Events Sustainability 127

Lavu

JULY 3, 2025

The restaurant industry is evolving rapidly, and outdated point-of-sale systems are no longer enough to stay competitive. Software, as a Service, commonly referred to as SaaS, is a relatively new business model where software is licensed to customers on a subscription-based plan over the internet.

POS 78

POS Point of Sale Management Management 78

Lavu

MARCH 21, 2025

Restaurants can now use customer data to enhance restaurant menu design, creating smarter menus that increase profits and improve the dining experience. This approach also helps reduce food waste and maximize customer satisfaction. Spot Best-Sellers : Focus on the 16% of menu items that drive 80% of sales. Keep reading.

Design 78

Design Menu Seasonal Menu Point of Sale 78

Perfect Daily Grind

JUNE 1, 2025

I spoke with Kacper Ornat and Łukasz Jura at Coffee Machines Sale and Nikolai Fürst at Desarrolladores de Café about why quality control is more important than ever in today’s competitive specialty coffee market. You may also like our article on why roasters and coffee shops need to strategise menu pricing.

Point of Sale 93

Point of Sale Pricing Equipment Cash Management 93

SpotOn

DECEMBER 27, 2024

Guests get free food and operators gain a database of loyal customers, a tool for increasing sales, and a way to differentiate themselves in a competitive market. What are some different kinds of customer loyalty programs? Do you have an existing customer pool, but you're trying to gain more frequent customers?

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Front of House 52

Paper Chase Accountancy

JULY 2, 2025

Sales tax, payroll taxes, income tax – the list is extensive. Profit margins are notoriously narrow, and navigating the complexities of expenses, payroll and tax compliance can make or break even the most promising culinary venture. In this high-stakes environment, an annual scramble to sort out finances is a recipe for disaster.

Cash Management 93

Cash Management Tip Distribution Point of Sale POS 93

Lavu

JUNE 6, 2025

With rising ingredient prices, labor shortages, and tighter margins, operators must find strategic ways to reduce restaurant costs without compromising quality or customer experience. Increasing restaurant profits allows you to invest in upgrades, like better equipment or a nicer place for customers to eat.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

SpotOn

JANUARY 29, 2025

G2's Report names SpotOn Restaurant point-of-sale #1 over top competitors in ease of use, quality of support, and more. Ranked #1 out of 27 competitors, SpotOn’s superior performance and customer satisfaction highlight its dedication to helping restaurants succeed.

POS 59

POS Marketing Loyalty Program 2025 59

Lavu

JULY 11, 2025

They provide better flexibility, real-time insights, and improved customer experiences. Enhanced Security: Built-in safeguards for customer and business data. Key takeaway: Cloud-based POS systems not only solve current operational issues but also prepare restaurants for future growth and changing customer expectations.

POS 78

POS Management Management Mobile Ordering 78

Lavu

MAY 23, 2025

If youre wondering how to open a deli that stands out in a competitive food market, this guide walks you through every critical step from business planning and licensing to choosing the right equipment and location. Delis and sandwich shops continue to be popular with customers because they provide versatile, quick dining options.

2025 78

2025 Employee Relations Tip Distribution POS 78

Lavu

APRIL 25, 2025

How POS data improves customer loyalty isnt just a trending topic its a strategic advantage for modern restaurants. By capturing real-time insights into customer behavior, preferences, and spending habits, POS systems empower restaurants to deliver personalized experiences, reward loyalty, and increase repeat visits.

POS 78

POS Loyalty Program Email Marketing Point of Sale 78

Rocket Fuel

NOVEMBER 19, 2024

From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. Was there an equipment failure or interruption that caused issues?

Operations 52

Operations BOH Franchising Franchise 52

Lavu

APRIL 25, 2025

A modern Point of Sale (POS) system is more than just a cash registerits the central hub that powers day-to-day business operations. From processing payments and managing inventory to tracking sales and streamlining service, POS systems play a critical role in improving efficiency and customer experience.

POS 78

POS Point of Sale Cash Management Mobile Ordering 78

Lavu

JUNE 13, 2025

The way customers pay is evolving, and restaurants are adapting quickly. If you’re wondering why restaurants are going cashless, the answer lies in speed, security, and customer preference. Cashless systems streamline operations, reduce theft risk, and align with the growing demand for contactless experiences.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

Black Box Intelligence

JUNE 4, 2025

Preferences around value and experience evolve quickly. By combining decades of restaurant expertise, AI, guest experience management, and the best workforce and financial benchmarks, brands can make better choices backed by real data. It means losing real revenue. Heres what we found. So whats the solution? So whats the solution?

Marketing 91

Marketing Loyalty Program Customer Experience Back of House 91

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. These changes have become permanent shifts in how they target customers, market themselves, and design their offerings."

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471