Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners. This not only frees up labor but also reduces order errors.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

JULY 14, 2021

In today’s tight job market, to be competitive and stay top of mind of potential hires, it’s important to launch a holistic recruitment marketing strategy to support basic recruiting functions. experience already). ones with hospitality, restaurant, cooking, etc. Social Media Advertising. Search Advertising.

Recruiting 531

Recruiting Hiring Marketing Advertising 531

Modern Restaurant Management

MAY 5, 2025

This leads to a decrease in the service they provide customers and may even lead to them quitting. From there, you’re forced to vet and hire more employees on a revolving-door basis, and according to CareerBuilder, “introducing the new cost of hiring someone to replace the employee who left.”

Operations 251

Operations Front of House Back of House 2025 251

Modern Restaurant Management

JANUARY 17, 2023

The hiring shortage and the fallout from "The Great Resignation" that saw 47 million U.S. The result is greater customer satisfaction and bigger tips, plus less stress for servers, more repeat business and money-saving efficiency for the restaurant. percent, with many workers citing take-home pay as a big factor for quitting.

Hiring 466

Hiring Mobile Ordering Technology Dine-in 466

Modern Restaurant Management

NOVEMBER 11, 2024

Tipsy is a real robotic bartender at the Miracle Mile Shops in Las Vegas, mixing drinks for customers as we speak. The Tech That’s Already Here Automation in restaurants isn’t just about robots bringing food to your table or mixing drinks; it’s about redefining the dining experience altogether.

Front of House 450

Front of House Food Order Seating Customer Experience 450

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience.

Leadership 195

Leadership Management Management Operations 195

Goliath Consulting

DECEMBER 12, 2024

Implementing a proactive holiday security plan ensures the safety of your staff, customers, and business. Train employees to identify phishing attempts and maintain PCI compliance to safeguard customer data and ensure secure payment processing. Their visible presence also reassures customers and employees alike.

Bar 195

Bar Cash Management Seasonal Menu Email Marketing 195

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Instead, they should see it as an opportunity to start an important conversation about the employee experience. Restaurants face a multifaceted compliance situation.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Culinary Cues

FEBRUARY 18, 2025

At times the choices may seem insignificant but where customers are concerned nothing is insignificant. At what point, under what circumstances will you choose to sacrifice your standards for time, cost, efficiency, or type of customer? I guarantee customers will be lined up around the block because you chose to be exceptional.

Fine Dining 238

Fine Dining Small Business Customer Experience Equipment 238

Modern Restaurant Management

MARCH 11, 2025

Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. The customer's needs always come first, even though my prices continue to rise. That's why we instituted lower-priced lunch specials and made other adjustments.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 22, 2023

As if hiring struggles weren’t enough of a problem, retaining employees remains a challenge, with the quit rate in food service at approximately 5.4 – 6.2 IoT is enabling restaurant employees to focus on what matters most, the customer experience, by automating manual back-of-house tasks to free up their time.

Back of House 449

Back of House Front of House Food Safety Kitchen Safety 449

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. Using a smartphone or digital device, customers can place orders, add to existing orders, and pay their checks right from their table without server interaction.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

OCTOBER 21, 2019

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered. Absolutely not. Answering the Call.

Customer Experience 299

Customer Experience Online Ordering Customer Service Small Business 299

Modern Restaurant Management

SEPTEMBER 14, 2022

We hope you enjoy your dining experience with us. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Improve Customer Experience : Repeat customers are the backbone of a restaurant business.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

The Rail

JUNE 11, 2025

Look at your financials — steady profits, a loyal customer base , and strong staff retention are all signs of readiness. Include key milestones like finalizing the lease, completing renovations, hiring staff, ordering equipment, and doing test runs of your menu. Don’t rush the hiring process.

Management 147

Management Management Equipment Hiring 147

Modern Restaurant Management

FEBRUARY 17, 2025

For instance, we're seeing a significant shift towards personalized guest experiences. This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market. What does the Canadian guest expect from a restaurant experience?

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Service Customer Experience 221

Modern Restaurant Management

DECEMBER 31, 2020

Customers log into the service’s app, select food options from nearby restaurants and submit an online payment. The food is then delivered by drivers hired by the service. When you’re working with a third-party delivery service, you can’t control who the service hires as drivers.

Delivery 579

Delivery Insurance Customer Service Online Ordering 579

Modern Restaurant Management

MAY 12, 2020

Buying the lowest priced materials or hiring the lowest-bidding contractors can lead to shoddy workmanship, cheap and flimsy furniture, furnishings, and equipment that will inevitably break down sooner than higher quality goods and materials. Pitfall #3: Not Hiring local construction professionals.

Restaurant Law 434

Restaurant Law Equipment Hiring Design 434

Modern Restaurant Management

OCTOBER 27, 2020

And yet, despite the high unemployment, Quick Service Restaurants are one of the few sectors still hiring in massive numbers. Rethink the Restaurant Experience. What’s up next are complete restaurant location redesigns that will completely change the QSR experience for customers. Hire Faster or Be Left Behind.

Innovation 558

Innovation Hiring Mobile Ordering Kitchen Safety 558

Modern Restaurant Management

FEBRUARY 8, 2024

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food.

Specials 492

Specials Operations Hiring Front of House 492

7 Shifts

JULY 16, 2021

In this guide, we'll go through everything you need to open a new coffee shop, from market research to buying coffee to hiring the best team. Sourcing Equipment. Staffing: Find, Hire, and Schedule. Get to know your future customers, before they even step foot in your door. Table of Contents. Coffee Shop Concepts.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

JUNE 26, 2024

But what do customers want from the drive-thru experience and how can QSRs better meet those needs? Guests have high expectations for their drive-thru experiences. Customers want seamless interactions where their orders are taken correctly the first time. Brands should first examine their customer journey and pain points.

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

JULY 13, 2020

Particularly as they’re learning how to best operate amidst new outbreaks to create the dining experiences patrons expect. However, a surge in hot spots means the dining experience will continually evolve. Restaurants have adopted a delivery/pickup model to meet the needs of their customers.

Food Safety 539

Food Safety Consumer Goods Hiring Customer Service 539

Modern Restaurant Management

JUNE 7, 2021

Restaurant owners are looking for creative ways to revamp the indoor dining experience with improved health and safety standards. Restaurant owners can use these helpful tips to promote key health and safety standards in order to regain trust and improve the overall customer experience: Improve Air, Hand and Surface Hygiene.

Kitchen Safety 531

Kitchen Safety Customer Service Customer Experience Dine-in 531

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. This ensures that new hires are aligned with the brand's expectations from the start.

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

ChowNow

MAY 2, 2025

Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. And while the odds improve with experience, restaurant ownership is still tough. The Alternative: Validate your idea, clarify your customer base, and align pricing with your market.

Email Marketing 195

Email Marketing Social Media Cash Management Leadership 195

Modern Restaurant Management

SEPTEMBER 20, 2023

Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. The State of Customer Service in the Restaurant Industry Customer service in restaurants is just as critical as the food itself.

Customer Service 493

Customer Service Loyalty Program Customer Experience Social Media 493

ChowNow

APRIL 15, 2025

One of operators most difficult challenges is balancing restaurant operating costs without compromising the food, service, and customer experience that makes your restaurant unique. Cheaper ingredients and smaller portions can take a toll on your customers loyalty, and thats a cost no restaurant owner can afford.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Modern Restaurant Management

MAY 30, 2023

Summer hiring is in full swing, and many restaurants are struggling to navigate one of their busiest seasons of the year while dealing with ongoing labor shortages and a volatile economy. Consider pairing seasonal hires with year-round employees for mentorship and offering ongoing learning opportunities for new employees.

Communication 448

Communication Hiring Training Small Business 448

Modern Restaurant Management

NOVEMBER 15, 2021

Most notably, persistent hiring challenges, rising costs, and uncertain supply chains have made profitability more precarious. Restaurant managers will need to identify and implement training solutions that accelerate onboarding and equip new employees to positively impact the bottom line as quickly as possible.

Training 489

Training Front of House Food Safety Back of House 489

Modern Restaurant Management

JUNE 5, 2023

It can make customer experiences more consistent and predictable, minimize human error, and reduce operating costs. Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes.

Dine-in 474

Dine-in Customer Service Customer Experience Delivery 474

Modern Restaurant Management

DECEMBER 14, 2021

Our company welcomes technology that will help our team members maximize time and efficiency and make their jobs more doable and enjoyable, creating a better experience for them and customers alike. A drop in employee retention & difficulty in hiring. Clinton Anderson, CEO, Fourth Enterprises.

2022 474

2022 Food Supply Mobile Ordering Employee Relations 474

7 Shifts

AUGUST 18, 2024

Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. This could be a good choice if you find a business that is already established and has a loyal customer base. Equipment : What equipment will you need?

Bar 370

Bar License Email Marketing Customer Service 370

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 482

Menu Seasonal Menu Front of House Reference 482

The Rail

APRIL 14, 2025

Whether for operations expansion, equipment upgrades, staff recruiting, or more marketing activity, growth calls for resources. Expanding Operational Capacity to Meet Higher Demand When customer demand increases, businesses that do not scale up quickly lose valuable opportunities to competitors.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130