Ken Burgin

SEPTEMBER 27, 2020

Brainstorm with your staff – as you engage them, their enthusiasm to communicate with customers will become natural, not something they need reminding about. Make plans to share with customers in your venue, on social media and through your email communication. If you’re making deliveries, include a flyer.

Social Media 156

Social Media Merchandise Customer Experience Communication 156

Deliverect

MARCH 17, 2020

As more cities and countries are implementing social distancing measures in an attempt to slow down the coronavirus outbreak, local businesses will feel the impact. Offer delivery and/or takeaway. To start offering delivery, you can easily sign up with a third-party platform like Uber Eats, Deliveroo, Just Eat, Glovo, etc.

Online Ordering 146

Online Ordering Merchandise Food Website Management 146

Mad Mobile

JANUARY 23, 2024

Many retailers have already adjusted their approach to shopping and merchandising, introducing powerful omnichannel technologies to streamline operations and help them better compete in a new digital landscape. This encourages a customer-centric approach in line with current retail trends.

Retail 52

Retail 2024 Social Media Online Ordering 52

ChowNow

JUNE 29, 2020

Finances are the most critical concern for most restaurateurs, but they should be weighed alongside both public health guidelines , recommendations from the CDC , Department of Labor , and the FDA — along with the concerns of your employees and customers. Download our free checklist for making your delivery operations profitable here.

Online Ordering 137

Online Ordering Merchandise Food Safety Dine-in 137

Cheetah

AUGUST 28, 2020

Leading the pack are tech-related revenue streams like online ordering through delivery apps , but futuristic sounding features like AI-outfitted drive-thru’s and robot kitchens are being integrated sooner than we ever expected. In response, people are looking for personalized experiences they can document and share online.

Online Ordering 117

Online Ordering Customer Service Customer Experience Small Business 117

Modern Restaurant Management

DECEMBER 17, 2020

“It’s encouraging to see consumers continue to rally and support local businesses, with many planning to purchase merchandise, specialty items and gift cards as holiday gifts.” “Consumers are showing an increased appetite for skipping big meal prep to order in or experiment with meal kits.”

2020 162

2020 Point of Sale Consumer Goods Seasonal Menu 162

Modern Restaurant Management

JUNE 11, 2020

As states reopen, restaurants must deal with rehiring staff, redesigning floor plans to comply with social distancing, and battling customer hesitation dine-in again. Since Georgia's push to reopen in late April, customers did not flood back to eateries at the expected rate. When It Comes to Your Customers.

Social Media 129

Social Media 2003 Customer Service Customer Experience 129

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Now, tell him or her about these key areas: Your unique selling proposition which details the value you're providing customers. Don't stop there!

License 459

License Hiring Equipment Point of Sale 459

Indoor Media

MAY 17, 2021

There are many ways in which restaurants and salons can get involved and start hosting their own experiences online, so read on for everything you’ll need to know. If you have a large following on social media, advertise your event and tell fans where to buy tickets.

Small Business 78

Small Business Events Advertising Social Media 78

Modern Restaurant Management

APRIL 15, 2020

The sharp decline in sales has reached all restaurant dayparts as regular daily routines got upended by the social distancing guidelines. Engaging Customers During COVID-19. This indicates that free delivery is quickly becoming an expectation or at least a defining reason for choosing one brand over another.

2020 167

2020 Fast Casual Point of Sale Online Ordering 167

EATER

AUGUST 19, 2021

As restaurateurs got creative to make up for lost income during the pandemic, many saw opportunity in selling more than just graphic tees and totes to customers who wanted to show their support. The first part of any project is always about getting to know the client, to learn about their personal stories and who their customers are.

Design 110

Design Food Social Media Merchandise 110

Touch Bistro

APRIL 27, 2021

This is crucial because 77% of diners report visiting a restaurant’s website before they dine in or order takeout or delivery from an establishment. Social Media Links: Make it easy for your guests to follow you on social media by embedding links to your social media profiles directly on your website.

Design 92

Design 2021 Online Ordering Website Management 92

Lavu

MARCH 27, 2020

The reason is simple: comprehensive restaurant management systems make restaurant operations more efficient, straightforward, and ultimately beneficial to everyone involved, from restaurant owners to customers. Mobile and online ordering will put control in the customers’ hands. Modern System Capabilities.

Point of Sale 78

Point of Sale Front of House Mobile Ordering Back of House 78

EATER

NOVEMBER 21, 2022

Every purchase, usually between $3 to $6, is described as “rescuing”: Customers get the chance to ensure “good food gets eaten,” while businesses get the chance to recoup sunk costs and find new customers. The bakery sells to wholesalers as well, and two men inside were already loading a delivery truck.

Waste 107

Waste Consumer Goods Food Truck Front of House 107

Notch

JANUARY 23, 2019

Inspect deliveries for accuracy. This change should be subtle enough so as not to offend your regulars, and compounding over time, saving 5% on 100 preparations of a dish can add up to a lot of savings, while not compromising the experience for your guests. Here are some specific ways to boost that profit margin: How to Reduce Costs 1.

Email Marketing 72

Email Marketing Merchandise Website Management Point of Sale 72

Notch

JANUARY 23, 2019

Inspect deliveries for accuracy. This change should be subtle enough so as not to offend your regulars, and compounding over time, saving 5% on 100 preparations of a dish can add up to a lot of savings, while not compromising the experience for your guests. Here are some specific ways to boost that profit margin: How to Reduce Costs 1.

Email Marketing 52

Email Marketing Merchandise Website Management Point of Sale 52

EATER

MAY 22, 2020

To manage crowding, all stores are limiting the number of customers that can enter at once, as well as putting up “visual cues and in-store signage” encouraging distancing, and performing “daily audits to ensure compliance.” On social media , at least some workers say they feel the store is doing what it can. “[E]ven

Employee Relations 145

Employee Relations Food Safety Website Management Social Media 145

Notch

FEBRUARY 26, 2019

Tactically, there are a lot of ideas you can try to increase awareness and foot traffic: Use social media to market or advertise your restaurant Offer a special promotion or discount Ask for diners to leave you a review For more ideas, check out our guide on 65 tips for marketing your restaurant. Selling merchandise at your location.

Management 71

Management Management Loyalty Program Email Marketing 71

Modern Restaurant Management

MAY 16, 2020

The return of high-value customers with large business orders is a big opportunity for restaurants. People can’t order from you if they can’t find you, so be everywhere including social media, Google Maps, and third-party marketplaces. Deliver on Delivery. Each office may have unique delivery requirements.

Guest Recovery 176

Guest Recovery Social Media Catering Merchandise 176

Notch

FEBRUARY 26, 2019

Tactically, there are a lot of ideas you can try to increase awareness and foot traffic: Use social media to market or advertise your restaurant Offer a special promotion or discount Ask for diners to leave you a review For more ideas, check out our guide on 65 tips for marketing your restaurant. Selling merchandise at your location.

Management 52

Management Management Loyalty Program Email Marketing 52

Touch Bistro

JULY 15, 2021

Everything you need to know about social media, digital marketing, SEO, and more! In order to make sure customers remember your restaurant long after they’ve dined with you, it’s important to define your brand identity. This refers to the tone and language you use when communicating with customers. Download Now.

Marketing 77

Marketing 2021 Email Marketing Social Media 77

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. a global private equity leader with deep investment and operational experience, and run hard,” said Andy Wiederhorn, President and CEO of FAT Brands.

Kitchen Safety 181

Kitchen Safety Loyalty Program Delivery Customer Service 181

Restaurant365

MAY 7, 2020

Adhere to protocols addressing the protection of both customers and employees. Since your customers and your employees will interact, all protocols are critical for minimizing the risk of transmission. Research new codes, and make sure you stay in compliance to ensure your customers and staff have a safe experience.

Food Safety 142

Food Safety Cash Management Point of Sale Social Media 142

MBB Hospitality

NOVEMBER 28, 2023

Implementing customer feedback systems and keeping a close eye on industry trends can position your restaurant to pivot effectively when necessary. Robust Restaurant Marketing Effective marketing goes beyond mere exposure; it’s about creating an emotional connection with your customers. Look to the global market for inspiration.

Loyalty Program 52

Loyalty Program Customer Service Customer Experience Social Media 52

The Restaurant Times

FEBRUARY 14, 2022

An evolving customer base makes the restaurant industry a dynamic space. Good and personalized packaging , excellent customer service , and good ambience are some prerequisites. Good and personalized packaging , excellent customer service , and good ambience are some prerequisites. Rise of takeaways and home deliveries.

Social Media 69

Social Media Point of Sale Mobile Ordering Customer Experience 69

Modern Restaurant Management

APRIL 30, 2021

Consumers and customers have changed their behavior due to the events of the previous year. Focus on changing the processes of your restaurant to accommodate the new realities and to reach out to customers living in your local areas. The pandemic has shifted the priorities of customers when it comes to the businesses they patronize.

Marketing 226

Marketing Food Safety Social Media Small Business 226

The Restaurant Times

MARCH 9, 2022

Culinary adjustments, contactless delivery innovations, and online hygiene ratings, among other things, are all part of the new reality that necessitates a whole new post-covid restaurant strategy. Some restaurants have reopened their dining rooms and patios, while others have only reopened for takeaway and delivery.

Social Media 52

Social Media Kitchen Safety Food Safety Influencer 52

Gourmet Marketing

SEPTEMBER 23, 2021

Establish a loyalty program to offer your customers rewards. A loyalty program is a fantastic way to get your customers to come back again and again. For example, the most simple loyalty program could be a card system that is stamped every time your customers make a purchase. Work with food delivery services.

Marketing 61

Marketing 2021 Social Media Website Management 61

Modern Restaurant Management

MAY 12, 2020

The company is exploring collaborations with corporate partners and charities, as well as merchandise sales, to keep its mission alive. "When Made with #5 polypropylene, customers can recycle the K-Cup® pods by peeling and disposing of the lid, composting or disposing of the grounds, then recycling the remaining empty cup.

Mobile Ordering 114

Mobile Ordering Online Ordering Food Order Recycling 114

EATER

NOVEMBER 12, 2021

In recent years, specialty grocery stores have been courting a different kind of customer — one who has an appetite for what’s cool and new, if not necessarily gourmet. Since the 1980s, the experience of food shopping in this country has been defined by volume. The traveling Pop Up Grocer acts as a showcase for up-and-coming brands.

Retail 87

Retail Consumer Goods Merchandise Online Ordering 87

Apicbase

JUNE 16, 2023

From customer satisfaction to profitability, there are countless metrics that restaurant owners and managers should track to gain a better understanding of their operations. You can collect this data through various channels, including point-of-sale (POS) systems, accounting software, customer feedback surveys, and social media reviews.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

RGU

JANUARY 20, 2020

Rewards and loyalty programs are being retooled to drive personalized offers and promotions to acquire and retain customers. Logistics and delivery are now make-or-break, as consumers have many options to find and purchase the same or similar products.

Mobile Ordering 52

Mobile Ordering Loyalty Program Food Supply Retail 52

BNG Point of Sale

JUNE 16, 2021

In this article, we provide you with well-known strategies that boost your restaurant sales while also improving the customer experience for more repeat business. How Can Restaurant Owners Increase Customer Sales? . Customers enjoy trying what’s unique in a location. We provide you with a healthy mix of both.

Social Media 52

Social Media Online Ordering Loyalty Program Merchandise 52

BNG Point of Sale

JUNE 29, 2021

It’s all about the food and drinks you serve – after all, those are the reasons your customers left the house in the first place. You need a steady flow of customers, and if food is overpriced, your customers may choose a close competitor and warn away others. . All of these strategies create higher profits per customer.

Customer Service 52

Customer Service POS Point of Sale Food Truck 52

Modern Restaurant Management

AUGUST 28, 2020

A unique partnership with the James Beard Foundation (JBF) complements the launch of the film through a custom mentorship program, presented by KitchenAid, developed to advance women in culinary arts and support the industry at large as it rebuilds.?. “You watch it and you walk away from it and it feels honest and real.

Allergens 113

Allergens Kitchen Safety Guest Recovery Customer Service 113

Modern Restaurant Management

JULY 27, 2020

When there's a major outbreak, Yelp data suggests it negatively impacts consumer interest in businesses where social distancing may be harder to enforce. Owners who join The Local Culinary as a franchisee can, in turn, replicate those concepts within their own kitchen spaces and market on The Local Culinary’s delivery platform.

Franchise 135

Franchise Franchising Mobile Ordering Kitchen Safety 135

Modern Restaurant Management

JULY 1, 2021

In this edition of MRM Research Roundup, we feature top foods of 2021, customer satisfaction, the Good Food 100 and shopping sentiments, State of the Plate. Unlike 2020, diners opted for the plant-based versions of delivery classics so far in 2021. Customer Satisfaction Survey. ‘ For more information, click here.

2021 116

2021 Loyalty Program Mobile Ordering Consumer Goods 116