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Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. ” Multiple elements impact whether a potential customer actually follows through with a visit and if satisfied guests will return.
This represents a larger increase than those increasing visits to fast-casual (14 percent) or full-service (11 percent) restaurants and is on par with those visiting QSRs more frequently (24 percent) ( RMS Q1 2025 Dining report ). That means restaurants are losing more than just the occasional diner; they're losing their core customers.
The restaurant experience has quickly become a digital landscape. With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. But this technology adoption has also introduced new cybersecurity vulnerabilities. Some may even share login credentials.
Whether the business has just staffed up for the holidays or experiences their busy period at a different time of the year, investing in seasonal talent is a crucial part of labor strategy year-round. Perhaps the most important factor in attracting strong seasonal talent is creating a positive employee experience.
Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. – Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020.
Restaurants and bars are leaning into automation to address staffing shortages, enhance operational efficiency, and meet rising customer expectations for speed and consistency. Personalization Through Data Today’s consumers want experiences tailored to their preferences, and the hospitality industry is rising to meet these expectations.
Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.
With nearly every organization today adopting digital transformation strategies, many companies are focusing on providing more digital solutions to customers. Why Is Humanization So Important to a User’s Experience? A great customerexperience really boils down to three things: Did they get the product or service they asked for?
The Turning Point: Expanding into CPG Scaling an artisan food business isn’t just about making more product—it’s about ensuring that growth doesn’t dilute quality, customerexperience, or operational efficiency. Increased interest from wholesale buyers or retailers requesting larger orders.
Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. "The conversation between employees and customers is a rich resource of actionable insights. . "If
Third-party delivery (3PD) services play a critical role in bringing delicious meals from restaurants into the hungry hands…er, mouths…of customers. Not only do smart lockers simplify the order pickup process for the delivery drivers, they also increase customer satisfaction.
Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. Verticalized, Personalized Payments Catering to diverse customer preferences is critical in today’s market.
Music can play a role to enhance the dining experience, setting the mood and complementing the menu and design. We recently surveyed 150 business leaders in retail, hospitality and restaurant and found that only half had some familiarity with music licensing. The misuse of these personal music services can put the business at risk.
Year of Experimentation Square released early insights from its forthcoming annual Future of Commerce report, providing a unique look at the restaurant, retail and beauty industries across the US, Canada, UK, and Australia. ” A Year of Challenges U.S. ” A Year of Challenges U.S.
To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. These designs prove that modest size doesn't mean sacrificing functionality or the customerexperience.
Strategic Cash Flow Management Restaurants often grapple with cash flow challenges due to seasonality, fluctuating customer demand, and variable/fixed costs. About the Author Chris Fields is a Partner with Goliath Consulting Group and leads the Group’s financial consulting services practice.
Photoillustration by Lille Allen; see below for full credits Every major fast-food chain, it seems, now has its own app promising deals, discounts, and a better diner experience overall. All of them promise a seamless experience to the fast-food customer. It can also make restaurant service more efficient.
In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.
72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries. Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community.
It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. The question now becomes – how to make sense of that data and use it to elevate the dining experience. consumers now use digital wallets as they seek a convenient, contactless payment experience. Data, Data, Data.
One of operators most difficult challenges is balancing restaurant operating costs without compromising the food, service, and customerexperience that makes your restaurant unique. Cheaper ingredients and smaller portions can take a toll on your customers loyalty, and thats a cost no restaurant owner can afford.
Coffee roasters around the world are struggling to navigate the rising tide of costs without losing loyal customers. Absorbing these additional costs can erode already tight margins, while raising prices too sharply may alienate customers. But an obvious risk is pricing current customers out.”
More than half of those surveyed, 55 percent, said increasing sales is 2025’s top priority, followed by reducing costs and enhancing guest experiences. Despite potential challenges, the industry is both optimistic, as total restaurant sales crested $1 trillion for the first time on record, and ready to pivot to continue growing.
Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. Customers – 5 points This is both the smallest category and potentially the least relevant for a restaurant looking to be a B Corp.
As the first and last point of contact for guests, a hostess sets the tone for every diner’s experience. With these hostess interview questions, you can find the right candidates with the perfect combination of technical and interpersonal skills to create a seamless dining experience. What did you do?
Multilingual Menus for Restaurants are transforming the dining experience by breaking language barriers and enhancing customer satisfaction. These menus not only improve accessibility for a diverse range of customers but also streamline restaurant operations by simplifying menu management and order processing.
And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% And the tactics are quickly stealing customers from restaurants. this year, according to the 2025 Convenience Store Trends Report released Tuesday by customerexperience solutions and mystery shopping firm Intouch Insight.
Berlin, Germany) Fri, 13 Jun – JM Smucker plans another retail coffee price increase. The specialty coffee brand will launch its international debut in Shibuya’s new Dogenzaka-dori retail complex this August, expanding beyond its ten existing stores. in the year-ago period. (San
On one hand, US consumers have a growing appetite for premium coffee experiences. On the other hand, leading origins, such as Vietnam, are scaling up to meet demand for more cost-effective options as customers’ pockets tighten. Customers vote in person or online to decide the winner, with free coffee and refreshments provided.
And fast-food customers Chef Jonathon Sawyer discusses his Chicago restaurant, Kindling, and his latest TV appearance Are we reaching peak chicken tender saturation on menus? It’s easy to score what’s marketed as a Dubai Chocolate Bar at specialty retail food stores; in New York City a 7-ounce bar sells for about $19.
However, this narrative oversimplifies the complex web of operational costs that shape retail prices in the coffee sector. The reality is far more complex, and unless coffee businesses are willing to discuss the many factors influencing their prices, they risk alienating the very customers they rely on.
A Starbucks in New York City | Photo by ANGELA WEISS/AFP via Getty Images Starbuckss most recent plans to get customers back in the door are a real mixed bag Its been a rough couple of years for Starbucks. In October, Niccol described the decision to go back to handwritten names as an attempt to make customers feel welcome again at the chain.
A powerful solution that streamlines operations, reduces errors, and enhances the customerexperience. The strategic partnership helps better serve the restaurant industry, allowing both Verifone and Lavu to offer a high-quality, unified point of sale (POS) and payment experience to their customers. The result?
Here’s a quick breakdown of the top 5 restaurant POS systems and their standout features: Lavu : #1 ranked by Capterra for three years running, with world-class customerservice, strong reliability, and profitability tools for only $99 a month. What POS does Gordon Ramsay Use?
In 2025, convenience and speed continue to drive customer expectations, reshaping how people choose and receive their meals. From higher app usage to growing demand for personalized ordering experiences, this data uncovers the trends influencing modern dining behavior. Overall, mobility in retail is now a $5.7 13% of total U.S.
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From processing payments and managing inventory to tracking sales and streamlining service, POS systems play a critical role in improving efficiency and customerexperience. Restaurant-Specific Tools : Manage menus, seating, reservations, and customer preferences.
Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. – Pooja S. The pandemic made speed, accuracy, and seamless ordering non-negotiable.
Founded in 2001, Delaget serves over 30,000 locations, with 125+ brands among its customers (including 40 of the top 50 North America-based restaurant concepts). Joining forces with PAR Technology represents an exciting new chapter for Delagets customers and employees, said Jason Tober , Chief Executive Officer of Delaget.
Most restaurant and food service workers did not have access to sick leave or any other safety net , and yet were deemed essential. For many chefs, particularly those serving food and cuisines less familiar to their local customer base, the pop-up served as a road to success with fewer barriers to entry.
Turn Pricing into a Growth Strategy : A smarter approach to menu pricing can boost revenue and profitability without compromising guest experience. ” Swonger noted that higher interest rates also impacted the three-tier supply chain with wholesalers and retailers continuing to deplete inventory build ups and cautiously restock products.
The Melbourne-born specialty roaster launched a StartEngine campaign to fund the expansion of its two US cafés, enhance its direct-to-consumer subscription service, and scale wholesale distribution, leveraging its track record of US $100 million in lifetime revenue and a decade of 16% average annual growth. The thin, matte-finished scale (4.1×4.1×0.6
The survey, conducted with 755 decision-makers from full-service to quick-service establishments, challenges the narrative of an industry in distress, instead painting a picture of adaptability and resilience. Inflation (or the increased costs of goods and services) is still a top pain point for operators (15 percent).
. “While current economic conditions have a clear effect on dining habits, consumers are demonstrating remarkable adaptability, strategically allocating their spending based on what matters most to them – be it exceptional experiences, convenient access or maximizing value.”
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