Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience.

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

7 Shifts

FEBRUARY 26, 2021

If you weren’t thinking that much about online ordering before, you definitely are now. Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019.

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

7 Shifts

JUNE 8, 2020

As we serve the restaurant industry, it's important to us that we prioritize candidates with previous industry experience. It's only fitting that some of our employees have hands-on experience in the industry. I started as an employee and then manager of a quick-service restaurant while I was in school. Rachel: “The people!

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. The younger generations don’t just want great food, they expect memorable experiences. Lavu CEO Saleem S.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Perhaps you loved that job because you were good at it, because you clicked with your coworkers, or maybe because your supervisors made you feel appreciated.

Point of Sale 370

Point of Sale Download Communication Reference 370

Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Will Guidara, one of the owners of Eleven Madison Avenue in New York, has been quoted as saying that it’s “compassion and passion [that] gives a fantastic dining experience.” It’s a place of joy.”

Technology 107

Technology Front of House Customer Service Back of House 107

Web Diner

MAY 11, 2021

In order to meet customer expectations and improve satisfaction, the industry will need to develop and implement new processes and approaches. Reducing Front-line Friction by Incorporating Digital-Only Items. Digital-only items provide an avenue for quicker service, which is usually of great advantage to restaurants.

Customer Service 36

Customer Service Menu Front of House Point of Sale 36

Open for Business

NOVEMBER 21, 2022

But today, restaurant tech plays a major role in improving the guest experience. Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. What is the guest experience?

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Lavu

JUNE 4, 2019

As a restaurateur, you want to provide your customers with the best dining experience you can. A kitchen display screen shows the pending orders that are being prepared and streamlines communication between the front-of-the-house (FOH) and back-of-the-house (BOH) sections of a restaurant. Let’s get started!

BOH 109

BOH FOH Front of House Back of House 109

Restaurant Clicks

NOVEMBER 25, 2021

With a full-service bar, you can relax with your dinner and your favorite drink and enjoy the beautiful decor that Born and Raised have in their dining room. There are many reasons that people come to visit the beautiful, sunshine-filled city of San Diego. When in the city, don’t forget about the top-notch food options available to you.

Fine Dining 112

Fine Dining Front of House Reservations Sports 112

The Restaurant Times

NOVEMBER 10, 2021

From managing the inventory to training the staff to be competent in the kitchen and with the customers, the restaurateur needs to take care of it all. Technology has played a significant role in driving customer convenience, efficiency and cost savings for restaurants. A restaurant depends on multiple processes to run smoothly.

Operations 52

Operations Management Management Front of House 52

Lavu

DECEMBER 6, 2019

Particularly when it comes to restaurant management which requires knowledge of both front of house and back of house needs. In its most fundamental definition, a POS framework is a mix of POS equipment and POS programming to make a POS machine for preparing an exchange and installment. Outsourced Delivery Services.

Kitchen Safety 78

Kitchen Safety Social Media Point of Sale Front of House 78

Marketing4Restaurants

MAY 23, 2022

We cover some of what we see working for our customers and some of the ways that you can do more with less to make do with the staff that you have. In the previous episode, we’ve reviewed some of the big trends that are affecting the restaurant industry, the other industries around it, and our customers.

Hiring 52

Hiring Front of House Back of House Food Supply 52

Marketing4Restaurants

MAY 23, 2022

We cover some of what we see working for our customers and some of the ways that you can do more with less to make do with the staff that you have. In the previous episode, we’ve reviewed some of the big trends that are affecting the restaurant industry, the other industries around it, and our customers.

2022 52

2022 Hiring Front of House Back of House 52

EATER

JANUARY 28, 2021

With a maximum of six guests per room and a 90-minute time limit, the experience seemed to Tamez to be a way to enjoy all the perks of indoor dining (like warmth, for one) with the safety of eating at home. Consider the presentation, he says, or how the staff feels like family. Then, of course, there’s the Chiang Mai duck carnitas.

Hotels 132

Hotels Fine Dining Dine-in Front of House 132

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

Lavu

JUNE 11, 2019

Coffee shops have a unique customer base that stands and waits patiently (we hope) for their lattes—and not selling merchandise is a lost business opportunity. Selling merchandise at your coffee house, and moving a lot of it, is contingent on a complete understanding of these three points: Knowing your customer base.

Merchandise 74

Merchandise Point of Sale Front of House Customer Experience 74

Apicbase

MARCH 31, 2023

In no particular order – let’s go… Hans im Glück 93 Outlets Burgers Full Service Germany, Austria and Switzerland In the Brothers Grimm’s fairy tale Hans in Luck , Hans starts his journey with a big piece of gold, which he trades down for things of lesser value. Eventually he remains with nothing, but he’s happier than ever.

Fast Casual 52

Fast Casual Back of House Food Truck Franchise 52

Restaurant365

SEPTEMBER 3, 2021

Restaurant owners, operators, and managers are constantly faced with decisions about accounting, operations, inventory, customer service, and staffing. The role may cover a wide range of areas, from front-of-house to back-of-house, or customer experience in the restaurant to off-premises.

Waste 78

Waste Cash Management Point of Sale Inventory 78

Modern Restaurant Management

AUGUST 14, 2020

The brand is also on track to raise a quarter of a million dollars in funds for front line heroes by the end of September after ringing-in nearly $50,000 in contributions from their charitable Big Yellow Cup in just two weeks. All locations will serve guests via delivery through a virtual kitchen facility.

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189

Restaurant Clicks

SEPTEMBER 14, 2021

Peppervine The Fig Tree Restaurant Good Food on Montford Bernardin’s Restaurant at Ratcliffe Fin & Fino Sea Level NC Barrington’s McNinch House Restaurant The Asbury Kindred 5Church The Cellar at Duckworth’s Fahrenheit Charlotte Stoke Charlotte Dogwood Southern Table and Bar Flour Shop Bardo The Stanley Leah and Louise.

Front of House 92

Front of House Seasonal Menu Reservations Back of House 92

Lavu

JANUARY 15, 2020

Owning a restaurant is both an exciting and challenging experience. This article will delve into this in more details by focusing on: Definition of restaurant financing. Definition of restaurant financing. Restaurant Financing and Restaurant Loans. Types of restaurant financing. Uses of restaurant financing and loans.

Cash Management 78

Cash Management Equipment Small Business Front of House 78

Marketing4Restaurants

DECEMBER 29, 2021

We analyse the big trends along with changes in technology, changes within the restaurant customer base and just as importantly – your team. Deliveries are here to stay The pandemic has triggered most, if not all, to include delivery services in their restaurants and they are here to stay for a long time.

2022 52

2022 Front of House Food Truck Back of House 52

Ordyx

APRIL 11, 2021

What is a Ghost Kitchen: By Definition RSS Feed A Ghost Kitchen is a food preparation facility specifically built for delivery-only food businesses. This one location in Indiana converted into a catering-only location to make up for lost sales from their dine in customers. This applies to anyone in the food industry. is now a reality.

Front of House 52

Front of House Back of House Point of Sale Email Marketing 52

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Holiday Traffic Not Enough. Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

DECEMBER 19, 2023

This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Here are some of their insights.

2023 117

2023 Front of House Customer Experience Customer Service 117

Apicbase

FEBRUARY 8, 2024

Success for a waiter is in providing everything the customer needs while they barely notice what you are doing. First, let’s look at the definition of restaurant operations management. First, let’s look at the definition of restaurant operations management. What Is Restaurant Operations Management?

Definition 52

Definition Operations Management Management 52

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Restaurant Clicks

NOVEMBER 26, 2021

Like most diverse large cities, Chicago’s food scene has every cuisine and dining experience imaginable from hundreds of restaurants, brewpubs, and trailers. Like most diverse large cities, Chicago’s food scene has every cuisine and dining experience imaginable from hundreds of restaurants, brewpubs, and trailers. Order Online.

Fine Dining 112

Fine Dining Seasonal Menu Online Ordering Reservations 112

Apicbase

FEBRUARY 8, 2024

Success for a waiter is in providing everything the customer needs while they barely notice what you are doing. Efficiently run a restaurant, craft seamless experiences, and watch growth unfold. Solid restaurant operations management ensures smooth day-to-day functioning and lays the foundation for growth and customer satisfaction.

Definition 52

Definition Operations Management Management 52

Modern Restaurant Management

APRIL 29, 2021

“Wages across the country are definitely up for the industry, in virtually every location. This has overarching impact on the ability of full service, most drastically affected by the pandemic to ever recover.” Robotics are being tested at every single position in the restaurant from cooks to table service.

Fast Casual 221

Fast Casual Hiring Front of House Online Ordering 221

7 Shifts

MARCH 29, 2023

I think there's been a very big change in landscape of how we're recruiting and how purpose-driven restaurants need to be versus just selling an experience.” I think there's been a very big change in landscape of how we're recruiting and how purpose-driven restaurants need to be versus just selling an experience.”

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Modern Restaurant Management

AUGUST 19, 2020

EST. Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. The Main Course. Restaurant of the Future Panel. 20 at 4 p.m. Brands Inc. for approximately $25 million.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Modern Restaurant Management

SEPTEMBER 14, 2021

New & Notable spotlights the latest news restaurateurs need to know. TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Cheetah

SEPTEMBER 4, 2019

More importantly, shared terminology improves communication among staff and helps speed up the entire operation, from the host stand, to service, and in the kitchen. Front of the House Terms Front of the house (FoH) is literally the front of the restaurant, including the waiting area, the bar, and the dining area.

Front of House 106

Front of House FOH Back of House Customer Service 106

EATER

MAY 10, 2023

Ashley Randall Photography Crudo e Nudo made a thriving restaurant business out of sustainable seafood by reimagining what service looks like We often presume to understand restaurant economics because we know what a chicken breast costs at the supermarket. “I Using a limited-service model, diners order at the front counter.

Sustainability 54

Sustainability Front of House Back of House Food Order 54