Modern Restaurant Management

JUNE 24, 2020

Furthermore, about 60 percent of customers order food online at least once a week and 31 percent order online at least twice. Meaning, people are always online, and they’re ordering food that way too. So, if a restaurant was not capitalizing on a digital presence prior to COVID-19, they were already falling behind.

Online Ordering 579

Online Ordering Ordering Coupons Social Media 579

Modern Restaurant Management

APRIL 5, 2021

Zak, a Professor of Neuroeconomics at Claremont Graduate University, found that oxytocin, or the “love hormone” directly related to happiness, can spike by 38 percent when people get a coupon. Coupons can make your business more welcoming, accessible, or convenient. Not Keeping it Simple Enough.

Marketing 443

Marketing Coupons Consumer Goods Small Business 443

Modern Restaurant Management

DECEMBER 14, 2020

Although food delivery has long been popular for certain types of food, pandemic restrictions and consumer preferences hastened the expansion of food delivery for almost all food and meals. Food delivery can be done either through the restaurant itself or through unrelated third-party online food delivery services.

Restaurant Law 518

Restaurant Law Presentation Audits Coupons 518

Modern Restaurant Management

JANUARY 24, 2024

Drive traffic to your restaurant’s social media page by adding QR codes to posters, food packaging, receipts and table tents. Offer a rating feedback QR code inviting customers to voice their opinion about your food or service and even earn rewards for their review. Up the personalization ante by providing QR code ordering.

Loyalty Program 493

Loyalty Program Social Media Coupons Customer Experience 493

Modern Restaurant Management

MAY 26, 2020

The National Restaurant Association recently issued guidance on food safety and social distancing precautions as restaurants begin their reopening planning efforts – preparing for significant shifts in the traditional dining experience. For delivery in particular, customers often act on impulse and the path to purchase is very short.

Social Media 519

Social Media Coupons Customer Service Customer Experience 519

Modern Restaurant Management

JUNE 17, 2020

Pre-COVID-19, paying expensive delivery fees was not an issue as food delivery was not a large part of a restaurant’s revenue stream. When the data sits with a marketplace, they could then start sending a restaurant’s customers coupons to different restaurants…the competition. Diversifying Away from the Marketplace.

Delivery 490

Delivery Pricing Front of House Online Ordering 490

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. These create a unique experience that goes beyond just food and drink. These events are even more targeted as they gather a large crowd of food lovers.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

APRIL 20, 2021

Over the past few years, big data has changed the way the food industry operates. Executives in the food industry understand that knowing their clients’ preferences will help them to create better promotions, increase sales, and improve their operational efficiency, leading to a better customer experience. billion by 2026.

Customer Experience 539

Customer Experience Customer Service Online Ordering Food Order 539

Modern Restaurant Management

JULY 6, 2022

And, even when they do eat out, almost half of consumers say they are cutting back on the amount of items they order to offset higher food and drink prices. Based on data from Technomic, there’s a 12 percent higher average visit spend when loyal guests use coupons.

Consumer Goods 493

Consumer Goods Coupons Loyalty Program Pricing 493

Modern Restaurant Management

DECEMBER 1, 2021

It’s an unsavory fact: food is getting more expensive. In October, the USDA reported year-to-date averages, noting that food-at-home (grocery store) prices have increased 2.5 percent and food-away-from-home (restaurant) prices have increased 3.6 If current projections from the U.S.

Loyalty Program 531

Loyalty Program Pricing Menu Mobile Ordering 531

Modern Restaurant Management

OCTOBER 2, 2024

Analyzing and acting on consumer data allows brands to provide personalized coupons, offer promotions during lower foot traffic times and build a data-driven loyalty strategy even after the promotions are done. To entice customers to sign up for and engage with loyalty programs, operators can offer digital-only coupons and perks.

Loyalty Program 449

Loyalty Program Mobile Ordering Coupons Customer Experience 449

Modern Restaurant Management

MAY 25, 2022

Quality food and top tier service with the incentivization of loyalty programs and a good location should be enough to get a good share of local customers. It is common for curious prospects to Google “food near me”, and one of the factors that helps your local ranking capability is reviews. .”

Email Marketing 473

Email Marketing Social Media Food Truck Loyalty Program 473

Modern Restaurant Management

OCTOBER 12, 2022

But rapidly rising labor and food costs over recent months has heightened pressure on already tight restaurant margins. Exclusivity can offer as much or more traction as a traditional coupon or discount, with far less impact to a brand’s P&L.

Loyalty Program 471

Loyalty Program Merchandise Mobile Ordering Coupons 471

Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. Going digital – increasingly a top choice among restaurant management. Say you’re overseeing 500 locations nationwide.

Customer Experience 508

Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

OCTOBER 24, 2023

Most consumers (57 percent) say they prefer ordering food directly from restaurants via their phone, website or app compared to third-party platforms (28 percent). Consumers say it’s easier to order and that food freshness and temperatures are better when ordering with restaurants directly.

Ordering 493

Ordering Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

JANUARY 4, 2021

I suggested that he offer a free massage or exam for patients who bring in canned food donations. I suggested she run in a local coupon book, and she joked it would be a “going out of business” sale. A new chiropractor struggled with almost no patients, while his community was supporting a local shelter.

Advertising 520

Advertising 2021 Small Business Customer Service 520

Modern Restaurant Management

JULY 21, 2020

Through mailed promotional flyers that contain a personalized QR code, restaurants can promote their hours, menu, coupons, reservation process and additional details about how they are operating in a today’s new environment. So keep it simple – bring them in with signage and keep them there with your great-tasting food and drinks.

Marketing 520

Marketing Food Safety Mobile Ordering Communication 520

Modern Restaurant Management

MARCH 23, 2020

With each delivery and/or pickup order it’s a good idea to include a coupon or gift card that can be used in the future only during a dine-in visit. Communicate that meals can be placed in the fridge/ freezer upon receipt and include reheating instructions to ensure that they experience your food the best way possible.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

Modern Restaurant Management

MAY 17, 2023

Implement a Loyalty Program Offering rewards like free food or a special perk for signing onto a loyalty program can motivate customers to try out a new restaurant and create a positive first experience. Loyalty rewards don’t have to include discounts and coupons anymore.

Loyalty Program 474

Loyalty Program Mobile Ordering Social Media Online Ordering 474

Embrace the Suck

DECEMBER 25, 2019

You have a major food distributor in your market that you are probably buying from. It could be Sysco, US Foods, Performance Food Group, Ben E. Keith, Shamrock Foods, Gordon FoodService or another regional brand. You see foodservice distributors are more in the transportation business than the food business.

Food Truck 296

Food Truck Food Tip Distribution Audits 296

Modern Restaurant Management

FEBRUARY 12, 2020

billion in food sales demonstrating a 34 percent increase from the prior year, according to the Associated Press. Meanwhile, Uber Eats expected to deliver $10 billion worth of food in 36 countries in 2019. In 2018, Grubhub reported $5.1

Ordering 454

Ordering Online Ordering Customer Service Customer Experience 454

Modern Restaurant Management

OCTOBER 6, 2022

Small plates, appetizers, and finger foods are great happy hour staples as it's all about grazing and trying new things. Offer an Experience, Not Just Food and Drinks. To encourage loyalty, you can give regulars coupons or a loyalty card that they can use to get discounts. So make sure to give them special treatment.

Loyalty Program 508

Loyalty Program Social Media Point of Sale Customer Experience 508

Modern Restaurant Management

AUGUST 19, 2022

People relish knowing they can enjoy familiar food, a consistent experience and, usually, affordable prices. Unlike coupons or discount mailers, the proven offers are gift certificates to treat customers who are weary from unpacking boxes and painting rooms. Owning a restaurant isn’t only about cooking great food.

Franchising 492

Franchising Franchise Social Media Loyalty Program 492

Modern Restaurant Management

AUGUST 2, 2021

With bars and restaurants fully open for indoor service with no restrictions across the country, and visitation remaining strong over recent weeks, it presents suppliers and operators with a valuable opportunity to keep engaging consumers, leverage tailored food and beverage offers and maximize spend opportunities.” percent, 11.6

2021 450

2021 Point of Sale 2019 Equipment 450

7 Shifts

NOVEMBER 15, 2024

What would you do if a customer tried to use an expired coupon or special offer? How do you handle special dietary requests or food allergies? Use this interview question to explore the candidate’s familiarity with food service operations. What would you do if a customer tried to use an expired coupon or special offer?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

MARCH 27, 2024

Deliver Consistent, High-Quality Service Customers who receive great food and exemplary service are likely to return for that same experience again. Punch cards, coupons, point systems, and even exclusive products can keep customers coming back. Below are nine suggestions to improve a restaurant’s customer retention.

Customer Service 474

Customer Service Loyalty Program Customer Experience Employee Relations 474

Modern Restaurant Management

JUNE 19, 2023

People are eager to resume their travel journeys and fill up their social calendars, which has allowed QSRs to tap into the demand for quick and convenient food options by expanding their presence in these places.

Mobile Ordering 471

Mobile Ordering Sports Travel Customer Experience 471

Modern Restaurant Management

JANUARY 6, 2023

Sweetgreen launched Green January, an opportunity for customers to jumpstart a healthy routine in the new year through real, fresh food. Special Offers (no coupons necessary). Special Offers (available with coupons on White Castle’s social media and/or website). Green January. The Big Game. $4 March 14 – April 3.

2023 369

2023 Menu Mobile Ordering Coupons 369

7 Shifts

AUGUST 18, 2024

You're not only competing against many other bars but establishments offering entertainment, food, and drink. Planning Your Menu Here are a few bar menu design tips : Your food should match the concept and theme. Your menu is more than just a list of food and drink. Then start the cycle over again with the first type of coupon.

Bar 370

Bar License Email Marketing Customer Service 370

Modern Restaurant Management

FEBRUARY 5, 2024

However, the best available coupon and fastest delivery time tied in second place. Offering special Big Game Day and National Pizza Day coupons that highlight speedy delivery and quality ahead of time can help restaurant owners maximize orders. Almost universally, it was found to be the nation’s second favorite Super Bowl food.

2024 492

2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

FEBRUARY 14, 2022

It also gives your customers an idea of the type of food you serve. For example, if it’s the customer’s birthday you can send a coupon for a free meal. Furthermore, email marketing allows you to connect your audience to your website which is your core online presence. Easy to share mails with multiple people. Promotions.

Email Marketing 553

Email Marketing Marketing Coupons Customer Service 553

Modern Restaurant Management

MAY 8, 2020

Marketing messaging must shift to encouraging already loyal customers to come out for contactless access to food, drive-through speediness or free delivery charges. Deal or No Deal : The coupon, the freebie, the buy one/get one. Timeout from Fighting : Let’s call it half-time for the great fast-food social media wars.

Marketing 442

Marketing Franchising Franchise Social Media 442

Modern Restaurant Management

JANUARY 6, 2022

Experts say that the trend of ordering food for delivery is here to stay: 49.4 Think of them as coupons, or limited-time discounts. People love to receive free food and to chase discounts. percent of Canadians plan to continue ordering online at least once a week after the pandemic.

2022 493

2022 Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

MARCH 3, 2020

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. Instead, food employees are now required to use nonlatex utensils, including nonlatex gloves. Litigation. Legislation.

2020 305

2020 Restaurant Law Employee Relations Mobile Ordering 305

The Restaurant Coach University

MARCH 2, 2017

When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. CREDIBLY: What’s the main problem with a restaurant using coupons to attract customers? DONALD BURNS: I find that people who use coupons are loyal only to the coupon.

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

Modern Restaurant Management

SEPTEMBER 27, 2024

The survey was conducted in January 2024 among 522 US-based Food and Beverage professionals, including owners and managers from single-site establishments and small multi-site chains with fewer than 20 restaurants. 37 percent), and Minneapolis all saw Soup/Stew take the top spot as the most popular NFL Sunday food item.

Food Truck 251

Food Truck Fast Casual Food 2024 251

Modern Restaurant Management

JUNE 14, 2023

Through dry periods, seasonal menus, product launches or limited time offers, gamification is an intelligent way to motivate engagement, drive competitive traffic, and activate specific behaviors among consumers in the food and beverage industry. It is about cutting through the clutter and giving people tangible reasons to pay attention.”

Loyalty Program 449

Loyalty Program Point of Sale Customer Experience Email Marketing 449