Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. With the continued uncertainty of the current macroeconomic climate, brands must find ways to reduce marketing spend while driving more value from their customer base.

Loyalty Program 185

Loyalty Program Merchandise Mobile Ordering Fast Casual 185

The Restaurant Coach University

MARCH 2, 2017

When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. However, discounting is rarely an effective strategy for developing regular customers, and can even end up hurting your business. DONALD BURNS: I find that people who use coupons are loyal only to the coupon.

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

Restaurant Engine

MAY 22, 2024

So, do everything you can to streamline your service. 3: Offer Prix Fixe Meals You can also reserve a portion of your menu where you feature a prix fixe meal. 3: Offer Prix Fixe Meals You can also reserve a portion of your menu where you feature a prix fixe meal. Get creative and listen to what your customers are looking for.

Loyalty Program 109

Loyalty Program Email Marketing Coupons Online Ordering 109

Modern Restaurant Management

OCTOBER 20, 2023

To attract customers while accommodating tightened budgets, restaurants should consider employing marketing strategies that leverage data-driven insights to tailor messaging according to consumer needs. However, to best promote potential discounts, they’ll need high-quality insights into what customers want.

Marketing 193

Marketing Loyalty Program Email Marketing Coupons 193

Indoor Media

JULY 18, 2020

Are you missing a major opportunity to turn one-time customers into repeat customers? Messaging can promote special offers, deliver helpful tips, or even just list your menu of services. Does it seem sort of funny to spend advertising dollars on people who are already customers? The lesson learned?

Advertising 161

Advertising Coupons Customer Service Customer Experience 161

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. Get Your Kitchen and Menu Ready to Go ??

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Lavu

MARCH 20, 2020

The result is a lesser recipe, or worse, a menu of dismal, repetitive dessert options. As food costs rise , (alongside labor, rent, and health care costs), restaurants are figuring out how to serve food that meets a high expectation within a comfortable price range for customers. First things first, know your customer.

Menu 136

Menu Point of Sale Customer Service Food Order 136

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. It’s not shocking that many restaurants are keeping with the COVID-bred tradition of QR code menus long after the CDC’s more conservative guidelines have softened. QR Code Menus Are More Sanitary. aureus (staph) — both known to survive on plastic menus.

Online Ordering 199

Online Ordering Customer Service Fast Casual Recycling 199

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. Ideal menu price. It also plays a key factor in pricing your menu. Table turnover rate.

Point of Sale 417

Point of Sale Inventory Employee Relations Customer Service 417

Modern Restaurant Management

MAY 26, 2020

Restaurants will also need to modify their strategies to engage old and new customers and stand out from the competition. Focus on your core strengths to sustain sales and keep your customers coming back. Valuable deals can motivate customers to try something new. Leverage multichannel messages to elevate brand awareness.

Social Media 204

Social Media Coupons Customer Service Customer Experience 204

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. However, the best available coupon and fastest delivery time tied in second place. 56 percent of diners said overall quality and taste matter most when choosing a restaurant to order pizza from.

2024 193

2024 Loyalty Program Food Order 2030 193

The Rail

JUNE 4, 2024

Direct mail marketing is a traditional marketing strategy that involves sending advertising mail directly and physically to potential consumers’ mailboxes through the postal service or other delivery service. You can also target specific customer segments based on income levels, postal codes, or purchase history.

Marketing 52

Marketing Email Marketing Restaurant Law Coupons 52

Modern Restaurant Management

NOVEMBER 3, 2022

Sometimes customers will naturally come to your Google My Business profile and drop you a review – especially if they had a negative experience. But you’re missing out on a ton of opportunity if you’re not asking your customers for a review of your product or service. Collect Reviews via Your Website.

Email Marketing 199

Email Marketing Customer Service Website Management Customer Experience 199

Modern Restaurant Management

APRIL 20, 2021

Businesses using big data can expect to see an average profit increase of eight to 10 percent — a testament to why restaurant owners and operators have embraced big data to help understand customer wants and expectations to keep them loyal. The data from these tools can help restaurants streamline systems and improve customer service.

Customer Experience 212

Customer Experience Customer Service Online Ordering Food Order 212

7 Shifts

DECEMBER 8, 2020

If your restaurant is counter service, have an email list signup sheet where your team can encourage them to sign up for the list to get updates about the business and first dibs at any special promos you may have in the pipeline. Don’t have a traditional set menu? ) for some of their favorites. Then, put it to a vote!

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Modern Restaurant Management

NOVEMBER 15, 2023

Price was the top priority for all consumers, followed by menu and location. For example, attractive menu items are important to nearly 60 percent of households without children but just 47 percent of households with children. They reported that coupons and promotions that offered them the opportunity to save money appealed to them.

Loyalty Program 106

Loyalty Program Mobile Ordering Website Management Online Ordering 106

Restaurant Engine

DECEMBER 14, 2022

In addition, social platforms give your restaurant a place to build relationships so you stay top of mind with customers. For example, someone dines at your restaurant on a Friday night and has such a great meal and customer service that they tell their family members at brunch on Sunday. tweet this).

Social Media 116

Social Media Email Marketing Coupons Customer Service 116

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Add photos and videos to show customers what they can expect. Share press and customer reviews for external validation. Menu - Your menu page is one of the most important pages of your restaurant's website.

Design 398

Design Social Media Mobile Ordering Online Ordering 398

Focus POS

OCTOBER 1, 2020

Operating a restaurant requires a certain degree of understanding when it comes to customers. You need to be relevant, and to do that, you must be in touch with what customers want so that you can deliver on those expectations. Customers love loyalty programs. Believe it or not, this isn’t always easier said than done.

Loyalty Program 187

Loyalty Program Email Marketing Coupons Customer Service 187

7 Shifts

JULY 10, 2020

You want to have a big enough budget that your target customers will be exposed to your ads multiple times in a short period (two weeks) prior to the grand opening…he “newness” of the business and special offers related to the grand opening should increase the responsiveness of potential customers.”

Events 351

Events Social Media Kitchen Safety Seating 351

Restaurant Business

DECEMBER 2, 2022

When consumers dine out, they choose where to go based on a number of factors—menu variety, value, the experience and service they get when they go to a certain place and more. Utilizing data to own the entire customer experience can help boost brand loyalty—and increase repeat visits—by enhancing the post-dining experience.

Customer Experience 97

Customer Experience Loyalty Program Email Marketing Customer Service 97

Restaurant365

MARCH 25, 2020

Adjusting how you get your menu items in front of customers could help curb the drop in your sales numbers due to the COVID-19 pandemic. As many restaurant operators transition from dine-in service to delivery and takeout service only, there are many operational decisions to make. Update your website’s home page.

Delivery 107

Delivery FOH Front of House Mobile Ordering 107

Ken Burgin

JULY 25, 2021

Google Alerts is a content change detection and notification service, based on the Google search engine. If you sell catering or services to other businesses in Huntingdale, look for the words new, the type of business you sell to, and the name of your local area: new insurance office huntingdale.

Coupons 88

Coupons Marketing Insurance Café 88

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It is your roadmap to attracting and retaining customers. Identify Target Customers. Restaurant owners and operators wear a lot of hats. Table of Contents.

Seating 222

Seating Email Marketing Marketing SEO 222

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. Start with The Basics of Communication.

Communication 168

Communication Training Dietary Restrictions Customer Service 168

Modern Restaurant Management

FEBRUARY 14, 2022

Paired with features like a striking restaurant logo and using a color palette so your brand is easily recognized, emails can help you get the customers you’re after. With an effective email marketing strategy, you can entice new customers, improve brand awareness and boost your online presence. Viewing your menu.

Email Marketing 219

Email Marketing Marketing Coupons Customer Service 219

Ken Burgin

JULY 25, 2021

Google Alerts is a content change detection and notification service, based on the Google search engine. If you sell catering or services to other businesses in Huntingdale, look for the words new, the type of business you sell to, and the name of your local area: new insurance office huntingdale.

Coupons 78

Coupons Marketing Insurance Café 78

Modern Restaurant Management

NOVEMBER 30, 2021

You can easily link this QR code to the event webpage, making it easy for customers to RSVP without having to look up the event details themselves. By offering takeout packages you can reach the customers who want to spend time with their family and friends within the comfort of their own homes, while still enjoying restaurant-quality food.

Social Media 199

Social Media Seasonal Menu SEO Online Ordering 199

Open for Business

JUNE 27, 2023

Loyalty programs gain popularity every year, but there’s nothing new about the practice of rewarding customers for their business. If you’re looking for ways to bring in new customers, turn drop-ins into regulars, and boost sales, consider a loyalty program for your restaurant. Quick Links What is a brand loyalty program?

Loyalty Program 78

Loyalty Program Point of Sale Mobile Ordering Customer Service 78

Indoor Media

NOVEMBER 4, 2021

Many customers may feel better eating takeout than visiting your restaurant in person due to the ongoing COVID-19 pandemic. However, in 2020, loyal customers spent twice as much on takeout meals compared to those who were not members. You can also use them to intrigue your customers with menu items available only for takeout.

Loyalty Program 78

Loyalty Program Email Marketing Social Media Advertising 78

Modern Restaurant Management

OCTOBER 4, 2021

According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. For restaurant brands, the digital pivot is imperative to getting the customer experience right.”

2021 166

2021 Fast Casual Mobile Ordering Social Media 166

ChowNow

FEBRUARY 12, 2021

Bringing your restaurant into the digital space not only builds credibility, it also helps attract more customers. In the age of COVID-19, when dine-in and foot traffic are limited, being online is vital to maintaining your engagement with customers and boosting your restaurant’s success. Engage with customers using Business Posts.

Email Marketing 148

Email Marketing Online Ordering Social Media Customer Service 148

Goliath Consulting

JUNE 3, 2020

Other than your most loyal customers, there is no guarantee that your old guests will return to dine with you while social distancing and other public health recommendations remain in effect. Restaurants need to openly communicate their safety standards to their customers and make sure they are being perceived as a safe establishment.”

Guest Recovery 107

Guest Recovery Social Media Food Safety Consumer Goods 107

The Restaurant Times

AUGUST 17, 2021

Digital menus are the menus that are presented to customers as soft-copy. They can be accessed via QR codes, websites, or mobile apps directly by the customers without any assistance from the restaurant staff. 7 Ways Restaurant POS Facilitate Easy Adoption Of Digital Menus. Manifest A Detailed Menu.

POS 97

POS Mobile Ordering Seasonal Menu Inventory 97

Modern Restaurant Management

SEPTEMBER 27, 2021

When COVID ends, consumers expect their visit frequency to quick-service and full-service restaurants to increase to levels beyond that of pre-COVID life. On average, they expect their quick-service visits to increase by 1.7 visits per month and full service by 3.4 Full-Service Restaurants. Making up for lost time.

Food Safety 185

Food Safety Beverage Consumer Goods Guest Recovery 185

Lavu

DECEMBER 16, 2019

Restaurants have become tech-savvy by providing an app for their customer base. While it may seem like just another trend it’s really the next best thing for expanding your customer base and building customer loyalty. Having a well-made app will also attract customers from the millennial generation. o keep it simple.

Loyalty Program 78

Loyalty Program Customer Service Point of Sale Mobile Ordering 78

Cheetah

JANUARY 13, 2022

In response, we’re now seeing yet another evolution into modernized and technically savvy loyalty programs as an attempt to gain new customers and hold on to existing ones. . The goal of restaurant loyalty programs is to incentivize customers to purchase from the establishment regularly. Benefits of Restaurant Loyalty Programs.

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148