Modern Restaurant Management

JUNE 15, 2021

While what consumers eat won’t change, post-COVID-19, how they will get it will. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Besides, consumers are already thinking digital first.

Technology 510

Technology Loyalty Program Front of House Online Ordering 510

Modern Restaurant Management

FEBRUARY 21, 2025

Better food safety has never been more in reach, thanks to advancements in traceability standards and technology. A good plan documents how product is received, stored, and consumed in meal preparation. With the January 20, 2026 compliance deadline for the U.S.

Food Safety 525

Food Safety Management Management Kitchen Safety 525

Modern Restaurant Management

MARCH 21, 2023

Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. We’ve been tracking how a recession would affect the QSR industry and looking at what role technology can play in lowering the cost of employment. Thus, automation of product updates was essential.

Technology 475

Technology Consumer Goods Supplies Waste 475

Modern Restaurant Management

APRIL 14, 2025

For the third year in a row, consumers want more kiosks. Technology that once felt futuristic is quickly becoming standard. The findings from this year’s Phygital Index Report underscore just how significantly consumer spending behaviors are shaping restaurant engagement, even more so than in previous years.

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

JUNE 8, 2021

While the law marks one of the most important victories for the rights of those with disabilities, much more can be done to accommodate this community with its ever-evolving needs, including utilizing advanced technology. Now, it is up to restaurants to embrace this technology and help build a more inclusive future. billion in 2027.

Technology 560

Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

DECEMBER 23, 2024

Google reviews have grown into a massive force for consumers and play a key role in restaurant success. Today, Google reviews have become a massive deciding factor for customers, who are now more likely than ever to leave their own feedback.But here’s the twist: a good star rating isn’t enough anymore. Here’s how: 1.

2025 308

2025 SEO Social Media Front of House 308

Modern Restaurant Management

NOVEMBER 19, 2024

.” According to a 2024 global survey by Lightspeed, 45 percent of consumers are taking part in solo sit-down meals, and a further 34 percent categorize the experience as a form of self care – citing the peace and quiet of the meal and the opportunity to partake in people-watching as top priorities to get out of the experience.

Customer Experience 451

Customer Experience Fine Dining Seating Catering 451

Modern Restaurant Management

AUGUST 3, 2020

For better or worse, consumers are now much more in-tune to their daily interactions with germs: where and what have lots of them, how they spread during seemingly harmless activities and how dangerous they can be. Simply put: consumers will not let restaurants return to the old way of doing things.

Technology 451

Technology Consumer Goods Customer Experience Seating 451

Modern Restaurant Management

JANUARY 25, 2021

A tarp, tent, or other quickly erected structure is a good remedy for now, but not a long-term solution. In the future, restaurants will need outdoor dining spaces that satisfy consumers’ changing needs for safer in-restaurant dining experiences while maintaining their comfort.

Outdoor 532

Outdoor Technology Customer Experience Dine-in 532

Modern Restaurant Management

DECEMBER 31, 2024

Get Smart on Oil Consumers are turning their attention to the individual qualities and applications of oils. From eyebrow-raising splurges and quirky simple essentials to cultural events and TikTok trends that pushed consumers to hit “add to cart,” I thought this would be of interest to you and your readers!

Beverage 451

Beverage 2025 Fine Dining Guest Recovery 451

Modern Restaurant Management

OCTOBER 6, 2021

Modern restaurant technology can provide peace of mind to operators worried about food safety violations, labor law mistakes, falsified data and more. Employees are always your first line when it comes to food safety, but good technology acts as backup for one of the most important parts of your business.

Technology 500

Technology Food Safety Restaurant Law Training 500

Modern Restaurant Management

NOVEMBER 22, 2024

Restaurants added nearly 70,000 jobs this September, a sign of hope that demand will grow despite inflation-weary consumers’ pullback on restaurant spending. If they haven’t already, restaurants should employ modern scheduling technology and better communications systems to break down barriers to flexibility.

Hiring 438

Hiring Recruiting Customer Experience Back of House 438

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn Convenience-store pizza edged out chain pizza in a survey of consumer taste preferences. What’s more, 72% of consumers said they now see convenience stores as a “real alternative” to quick-service restaurants, up from 56% last year and 45% in 2022, Intouch Insight said. By Heather Lalley on Jun.

Food 275

Food Fast Casual Leadership Loyalty Program 275

Modern Restaurant Management

OCTOBER 17, 2024

The National Restaurant Association’s Restaurant Performance Index (RPI) demonstrates that a combination of inflation, consumers with less disposable income and rising labor costs have created a difficult market for restaurant owners. That’s why good insurance coverage, provided by a trusted, experienced agent, is critical.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

OCTOBER 2, 2023

News of these events, coupled with inflation, have led consumers to become increasingly conscious about food waste, adopting strategies such as better meal planning, using leftovers, and buying imperfect produce or upcycled products. Embrace the Benefits of Technology Since the era of Escoffier, professional cooking has valued technique.

Waste 467

Waste Technology Food Inventory 467

Restaurant Business

JUNE 20, 2025

20, 2025 Facebook Twitter LinkedIn Consumers are finding value in casual-dining brands like Olive Garden. The chain has kept its menu prices lower than inflation, and it has invested in other limited-time specials, such as its popular Never-Ending Pasta Bowl, in an effort to appeal to price-conscious consumers.

Delivery 232

Delivery Fast Casual Leadership Point of Sale 232

7 Shifts

OCTOBER 28, 2021

Much like technology has improved consumer engagement with restaurants through digital channels, it must also be utilized to support employee engagement. Let's break down the various steps where restaurant technology can dramatically improve would-be employees' experience. How to Attract the right people for your culture.

Recruiting 370

Recruiting Technology Hiring Consumer Goods 370

Modern Restaurant Management

JUNE 16, 2025

' No wonder consumers are becoming more resistant to eating out.” consumers not only spurring inflation but lowering overall consumption and slowing the economy, cautioned Ben Johnston, Chief Operating Officer of Kapitus, a small business lender and marketplace. "U.S. Costs that would need to be passed on to consumers."

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

DECEMBER 20, 2021

The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior. So what makes a good contactless menu? A good mobile experience. The good news is that it’s never been easier for restaurants to design professional-looking, state-of-the-art online menus.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

MAY 30, 2025

This is true for businesses operating in office settings just as much as in restaurants, supermarkets, and other settings where businesses have daily contact with consumers. If technology can make everything quicker and simpler, why do businesses need to worry about adding a human touch to their digital experiences?

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

MAY 30, 2025

Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience.

Fast Casual 252

Fast Casual Food Point of Sale Mobile Ordering 252

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. In this article, we discuss how restaurant design is changing as a result of the COVID-19 pandemic and highlight how we must rethink the consumer-facing footprint to make the restaurant experience more sustainable and bolster consumer confidence.

Design 532

Design Guest Recovery Consumer Goods Fine Dining 532

Modern Restaurant Management

MARCH 11, 2025

When the pandemic shifted consumer behavior overnight, off-premise became mission-critical, and at Olo, we were grateful to support restaurants as they navigated unprecedented challenges. Now that need is less, so I'm finding other ways to help my neighbors, who have been so good to me all these years.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

DECEMBER 2, 2024

After all, our technology has evolved to be better than we ever could have predicted. There are even light-based decontamination technologies to help keep food contact surfaces or clear liquids safe. There are even light-based decontamination technologies to help keep food contact surfaces or clear liquids safe.

Food Safety 277

Food Safety Management Management Kitchen Safety 277

Modern Restaurant Management

JUNE 10, 2025

Just over 57 percent of consumers report spending on takeout food each month and 51.5 While this sounds like great news for the restaurant industry, it’s important to note that disposable incomes are under pressure right now and – despite continuing to spend on dining – the amount consumers are spending is modest.

Consumer Goods 221

Consumer Goods Loyalty Program Dine-in 2025 221

Modern Restaurant Management

NOVEMBER 11, 2021

Brands are looking to restaurant technology to maintain a healthy connection with their suppliers, experiment faster, and predict the performance of new concepts and service models. A critical element of effective supply chain management is the ability to track and trace goods throughout their supply chain journey — from farm to fork.

Supplies 547

Supplies Management Management Food Supply 547

Modern Restaurant Management

SEPTEMBER 23, 2020

Implement New Technology. While some restaurants may be a bit behind the curve in terms of investing in technology, the good news is that there are a variety of new tools available for the hospitality space. Focus on Personalization. Many restaurants have set themselves apart by offering exceptional personalized service.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

JANUARY 3, 2022

However, there are security concerns with this growing technology, which largely stem from customers sharing data that restaurants could then sell. In both cases, hackers rely on consumers’ inexperience with this quick-response technology. Align QR Code Design with Your Larger Branding Efforts.

Customer Experience 554

Customer Experience Consumer Goods Mobile Ordering Customer Service 554

Modern Restaurant Management

JUNE 19, 2025

It’s also critical to get complete, accurate information from your suppliers, share accurate information across your organization, communicate about the incident to consumers and other key stakeholders, and remove all contaminated products from your restaurant and supply chain. How are you tracking the products you receive? Visibility.

Management 221

Management Management Food Safety Food Supply 221

Modern Restaurant Management

FEBRUARY 1, 2022

Off-Premises Dining Enhanced by Improved Technology. Technological advances are becoming table stakes for this long-term business channel, with more than eight in 10 operators saying the use of technology in a restaurant provides a competitive advantage, and a good proportion of operators plan to ramp up investments in technology this year.

2022 520

2022 2030 Food Supply Recruiting 520

The Rail

JUNE 6, 2025

Good airflow and bright illumination help keep the room lively and comfortable. Providing vegetarian or healthy choices fits changing consumer tastes and increases the restaurant's appeal. A good menu update also indicates that the eatery values taste, health, and community.

Social Media 130

Social Media Consumer Goods Kitchen Safety Food Safety 130

Lavu

JUNE 20, 2025

The restaurant industry is evolving fast—and at the heart of this transformation is new restaurant technology. Chefs are experimenting with unique flavors and there are some wonderful technologies to look into. Thankfully, one of the newest restaurant technologies available was designed specifically to tackle this problem.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

Modern Restaurant Management

APRIL 29, 2020

Technology has substantially revolutionized the signage industry. Although we live in a digital world, many restaurants feel an understandable reluctance when it comes to adopting new technology. If the food looks good, they are more likely to drop some hard-earned cash on it. So how can digital signage enhance your restaurant?

Seasonal Menu 517

Seasonal Menu Customer Experience Customer Service Food Order 517

Modern Restaurant Management

DECEMBER 20, 2023

Notably, not enough investment in technology and digital transformation. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 494

2023 Loyalty Program Mobile Ordering Consumer Goods 494

Modern Restaurant Management

JUNE 2, 2022

As consumers continue to feel a greater sense of normalcy, many pandemic-related concerns have started to subside. But some, such as the popularity of technology enabled dining experiences, are staying strong. As of the spring of 2022, 71 percent of consumers indicated they had used a mobile app to order food from a restaurant.

Mobile Ordering 474

Mobile Ordering Front of House Back of House Consumer Goods 474

Modern Restaurant Management

SEPTEMBER 30, 2024

Consumer demands are changing at a rapid rate. At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Technology is one way to make this happen. Macroeconomic conditions cycle quicker and quicker. Sounds appealing.

2025 451

2025 Fast Casual Food Customer Experience 451

Modern Restaurant Management

MAY 21, 2020

This speaks to a larger “transition” period we’re about to enter where, though things are opening back up, consumers will still want many of the same accommodations provided during the “stay-at-home” phase. In what ways can technology help the reopening process?

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570