Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

The Restaurant Times

FEBRUARY 19, 2022

For pizza restaurants, this is the perfect time to be in the market, whether it be cloud restaurants or a fine dining restaurant because, with such a popular product, you already have a consumer base. Pizza restaurant software can help you establish a strong customer base, keep track of your performance, and increase revenue.

POS 52

POS 2022 Loyalty Program Point of Sale 52

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

The Restaurant Times

OCTOBER 21, 2020

Choosing the right bakery POS system is essential for your business to deliver the perfect customer experience. This article discusses the top bakery POS features that owners must look for while choosing a bakery management solution for their business. . Top Features That You Should Look For In A Bakery POS.

POS 98

POS Inventory Loyalty Program Online Ordering 98

Modern Restaurant Management

MAY 31, 2022

Big data may seem like a tech-savvy buzzword, but it's a hot topic of conversation for a good reason. There's no denying that manual restaurant reporting can be time-consuming. For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting.

Point of Sale 196

Point of Sale POS Download Loyalty Program 196

Modern Restaurant Management

NOVEMBER 13, 2023

As point-of-sale (POS) platforms exit the startup stage and developers begin looking for ways to generate increased revenue, many are turning toward processing fees for using their software. Added fees are a practice that can prey on unfamiliarity with POS platforms and the uncertainty left in the wake of COVID-19. The reality?

Point of Sale 123

Point of Sale POS Back of House Customer Service 123

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior. So what makes a good contactless menu?

Mobile Ordering 227

Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

The Restaurant Times

SEPTEMBER 16, 2021

As a restaurant owner, you understand that excellent cuisine and service are critical components of customer satisfaction and retention. Restaurant point of sale (POS) software is one of the smartest investments you can make in 2021 if you own a restaurant. How A Restaurant POS Software Can Benefit You. Inventory Management .

POS 52

POS Point of Sale Inventory Consumer Goods 52

Modern Restaurant Management

NOVEMBER 11, 2021

Brands are looking to restaurant technology to maintain a healthy connection with their suppliers, experiment faster, and predict the performance of new concepts and service models. A critical element of effective supply chain management is the ability to track and trace goods throughout their supply chain journey — from farm to fork.

Supplies 218

Supplies Management Management Food Supply 218

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. Guest Experiences. Table of Contents. New Concept or Replicate? Sometimes less is more.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

JANUARY 31, 2024

I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. Labor : From a labor standpoint, 2023 was a relatively good year for operators. What can restaurant operators do to better handle inventory and labor challenges?

2024 203

2024 Online Ordering Website Management 2023 203

Modern Restaurant Management

MARCH 23, 2020

Hyper-connectivity and lifestyle trends will continue to influence and alter consumer behavior. Customers will thank restaurants too, as this technology frees them of the dreaded paying experience, turning a multi-step payment process into a quick transaction that has them on their way more quickly.

Technology 159

Technology Loyalty Program Customer Experience Mobile Ordering 159

Ordyx

MARCH 28, 2021

This article will cover some restaurant tips and a couple of ways your POS system can help boost productivity in your establishment and ultimately increase profits. Efficient Labor Management A restaurant can only be as good as it’s front-line service and a great way to ensure good service is to keep your employees happy.

POS 52

POS Inventory Point of Sale Email Marketing 52

The Restaurant Times

OCTOBER 13, 2021

A good restaurant loyalty program could be a customer magnet for your restaurant. When it comes to rewards programs, customers have expectations, and if those expectations are not satisfied, it can be tough to persuade them to participate in your loyalty program. Better Customer Relations . Track Rewards Points .

Loyalty Program 52

Loyalty Program POS Allergens Mobile Ordering 52

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

Modern Restaurant Management

APRIL 14, 2022

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Where to Go for What?

Retail 189

Retail Customer Experience Online Ordering Point of Sale 189

Deliverect

DECEMBER 27, 2020

In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. Consumers wanted - and today crave - a convenient way to access goods and services from the comfort of their home. percent, and consumers spent more than $53 billion via eCommerce in the U.S.

Online Ordering 120

Online Ordering Ordering Point of Sale Mobile Ordering 120

Apicbase

MARCH 3, 2023

POS integration is essential. Although the point-of-sale system (POS) remains the technological heart of restaurants, numerous technologies run behind the scenes these days. Some technologies integrate with the restaurant’s POS, allowing data to be easily shared between front-of-house (FoH) and back-of-house (BoH) systems.

Point of Sale 52

Point of Sale POS Management Management 52

Modern Restaurant Management

JANUARY 28, 2020

Consumers demand it and the market has responded by offering several delivery options, from independent delivery companies to national firms. If you’re wondering whether delivery is good for your concept, the short answer is yes. consumers order delivery or takeout once a week. Q: Would delivery work for my concept?

Delivery 213

Delivery Consumer Goods Online Ordering Customer Service 213

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Are they an island, or do they have good connections? Investors want to see that you have good people around you.

Point of Sale 397

Point of Sale Back of House Document Download 397

Lavu

NOVEMBER 17, 2023

In the face of intense competition and fluctuating consumer demand, consistently turning a high profit becomes a monumental task. Aggressive marketing with loyalty programs and limited-time offers drives customer traffic and increases sales. Adapting to consumer preferences and market trends is key to their success.

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

DECEMBER 9, 2020

They embraced third-party delivery services like Uber Eats as a lifeline to their customers, rushed to expand outdoor and street dining options to comply with distancing rules, and experimented with ghost kitchens to capitalize on customers' online migration. Customer Connections. Booming Subscriptions.

Loyalty Program 193

Loyalty Program Customer Service Consumer Goods Online Ordering 193

7 Shifts

AUGUST 6, 2021

When successful, they keep a restaurant in the black - but they require time, dedication, and a good bit of math to get right. No customer wants to hear that you're out of their favorite dish. Proper forecasting can alleviate the chances of this happening and ensure a quality dining experience. Proper Service for the Restaurant.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Deliverect

DECEMBER 27, 2020

In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. Consumers wanted - and today crave - a convenient way to access goods and services from the comfort of their home. percent, and consumers spent more than $53 billion via eCommerce in the U.S.

Online Ordering 78

Online Ordering Ordering Point of Sale Mobile Ordering 78

Tableo

JULY 27, 2023

In this guide we will delve into food & beverage (F&B) control methods to help you generate profitability and uphold good standards. Here’s why it’s so important: Cost management: Good F&B management enables you to control expenses, cut waste, and boost profit margins. So let’s dive in!

Beverage 75

Beverage Food Inventory Waste 75

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

OCTOBER 2, 2023

News of these events, coupled with inflation, have led consumers to become increasingly conscious about food waste, adopting strategies such as better meal planning, using leftovers, and buying imperfect produce or upcycled products.

Waste 186

Waste Technology Food Inventory 186

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It is your roadmap to attracting and retaining customers. Identify Target Customers. Restaurant owners and operators wear a lot of hats. Table of Contents.

Seating 221

Seating Email Marketing Marketing SEO 221

Modern Restaurant Management

NOVEMBER 6, 2019

However, many types of customers can come between your employees and their 15 to 20 percent, including: drunk customers who forget to tip, customers from overseas who aren’t familiar with tipping customs in the U.S., Reduce Customer Confusion and Anxiety Around What to Tip. Few customers still pay in cash.

Customer Service 136

Customer Service Consumer Goods POS Dine-in 136

Modern Restaurant Management

APRIL 1, 2020

Although it’s true some restaurants might have done away with cash, some cities and states have banned cashless restaurants and stores because of discrimination against unbanked customers who rely on cash. To eliminate cash is to eliminate customer choice. Customers Want Payment Options.

Cash Management 173

Cash Management Mobile Ordering Fast Casual Employee Relations 173

The Rail

MARCH 27, 2024

However, labor and food costs have gone up and consumers have become more value-conscious. Guests are also looking for more personalized dining experiences. You can also identify a competitive advantage that would make you the preferred choice, such as your cuisine, ambiance, or customer service.

Email Marketing 52

Email Marketing 2024 Point of Sale Seasonal Menu 52

Modern Restaurant Management

JUNE 18, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features recovery data, POS performance and shifting habits of diners. As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing. Consumer Sentiment. Effect of Protests.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Modern Restaurant Management

JULY 12, 2023

Restaurant customers love self-ordering kiosks because they mirror the fast and simple convenience of ordering food online, but with the ambiance of a physical store. This approach can deliver increased order accuracy, lower staff costs and provide the restaurant with a frictionless Point-of-Sale (PoS) option.

Ordering 88

Ordering Point of Sale Customer Experience Online Ordering 88

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Ticket time is the time it takes to deliver an order to a customer from when it was placed.

Back of House 52

Back of House FOH BOH Front of House 52

SpotOn

MAY 20, 2024

Giving should feel good. Yet, the practice of giving tips has become a much-maligned and misunderstood aspect of the restaurant experience. In the restaurant industry, many operators have experimented with service charges or tip pooling instead of the traditional tip. It’s a good idea to tip accordingly. 

Definition 52

Definition Tip Distribution Cash Management Customer Service 52