Modern Restaurant Management

FEBRUARY 7, 2025

’ And just like that, I was out of a job and they were down a line cook. Continuous Feedback or Two-Way Communication You often hear the term "continuous feedback" to describe making regular feedback a part of work culture. Two-way communication is essential for personal and professional growth.

Communication 282

Communication Reservations Take-out Management 282

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business. How do you maintain smooth communication between FOH and BOH staff?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

OCTOBER 29, 2024

In fact, 74 percent of online adults say they want to be able to communicate with businesses in the same way they communicate with friends and family through messaging 1. It turns out that there are several important factors that repeatedly show up in effective creative campaigns. The proof is, well, in the pudding.

Marketing 447

Marketing Advertising 2024 2023 447

Modern Restaurant Management

MAY 16, 2025

Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. For restaurants looking to upgrade their service without major overhauls, improving the speed and clarity of internal communication is a practical starting point.

Front of House 251

Front of House Communication Back of House Fast Casual 251

Modern Restaurant Management

NOVEMBER 22, 2024

With the holiday season often comes a surge in dining out: shoppers are grabbing quick bites between stores, families are reconnecting over dinner at their favorite hometown restaurants, and people are seeking professionally-prepared meals for their various holiday gatherings.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Modern Restaurant Management

MAY 14, 2025

While itmayoften be overwhelming to figure out where to start, there are severaltenets of an impactful benefits program thatcanshow employees thatyou, their employer,supportthemas individualsboth at work and at home. Clear Communication Maintain open and transparent communication channels where employees can freely express concerns or ideas.

Serving 373

Serving Workshop Education Training 373

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

MAY 11, 2022

Accurate inventory management is crucial to running a successful business because it directly impacts a company’s bottom line and is key to maximizing profits. Having an accurate handle on inventory enables a business to become more resilient and know what they can sell and when they can sell it, helping mitigate out-of-stock scenarios.

Inventory 547

Inventory Management Management Food Supply 547

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. We’ve put together five steps for getting the most out of your data: 1. Communicate Standards and Keep Everyone in the Loop. across your franchises.

Front of House 539

Front of House Management Management Franchising 539

Modern Restaurant Management

DECEMBER 13, 2021

Over the last 18 months, restaurants have managed incredibly difficult challenges, primarily driven by having to operate with new, constantly evolving safety guidelines. Proactive communication and transparency is essential to managing the diner experience. At Arepitas in Round Rock, TX, Yelp user Emely T.

Management 474

Management Management Seasonal Menu Hiring 474

Modern Restaurant Management

JANUARY 17, 2025

There is an opportunity for restaurant operators who want to embrace the GLP-1 movement by focusing on portion sizes and crafting "GLP-1-friendly”menu items, Sally Lyons Wyatt, global executive vice president and chief advisor, Circana, told Modern Restaurant Management (MRM) magazine. "By

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. However, it can sometimes take time to get customers to respond to surveys they're given.

Management 490

Management Management Loyalty Program Social Media 490

ChowNow

APRIL 4, 2025

And in a world where one viral comment or ignored review can snowball, restaurant reputation management isnt just smartits essential. What is Online Reputation Management and Why Does it Matter? What is Online Reputation Management and Why Does it Matter? Its not just monitoring reviews or checking your tags on Instagram.

Management 195

Management Management Social Media Online Ordering 195

Modern Restaurant Management

MAY 19, 2025

One constant has always stood out: this industry never stays still. Restaurants transitioned from reactive to proactive management, from disconnected systems to unified platforms. Today’s hospitality platforms are no longer just about taking orders or processing payments. Real-time data, once a luxury, became a necessity.

Hospitality 275

Hospitality Front of House Back of House Mobile Ordering 275

Modern Restaurant Management

SEPTEMBER 13, 2023

Scheduling employees is one of the most time-intensive tasks for restaurant managers. They often have to rely on historical data to forecast customer demand, and typically can’t take into account the impact of weather and other local events on demand.

Management 520

Management Management Customer Experience Communication 520

Modern Restaurant Management

MARCH 20, 2025

The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. You’re handling inventory, coordinating staff, and managing delivery routes, but everything seems to take twice as long as it should. Growing a restaurant or catering business is no small feat.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

FEBRUARY 28, 2023

What can restaurant owners and managers do to better engage workers and increase retention in the long run? Seven out of 10 restaurant operators reported they do not have enough staff to support current service demands. When you simplify the communication process, you’ll find your employees are more purpose-driven and engaged.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

MAY 12, 2025

In Revenue Management Solutions' (RMS) recent consumer report, Check, Please or Check Out , 24 percent of surveyed diners say they buy meals from grocery stores more frequently than a year ago. Almost four out of five RMS respondents feel restaurant and grocery prices have increased compared to the previous month.

Retail 354

Retail Marketing Fast Casual Customer Service 354

7 Shifts

NOVEMBER 15, 2024

Finding a well-rounded bar manager can be the determining factor in the success of your business. Through the right interview questions, you can find a manager who doesn’t just fit the job but can boost your bar’s reputation. In this article: How do you handle inventory management to keep the bar always adequately stocked?

Bar 195

Bar Management Management Hiring 195

Modern Restaurant Management

DECEMBER 6, 2024

Partner with a Community Program and Give Back One of our most impactful strategies is partnering with GiftAMeal, a community engagement platform that fosters social good. With GiftAMeal, customers can take a photo of their food or drink at any Health Nut, and for each photo shared, a meal is donated to someone in need.

Marketing 445

Marketing Social Media Loyalty Program Email Marketing 445

Modern Restaurant Management

APRIL 28, 2025

” But then I read the claim response our manager submitted: “Employee left due to stress. You’re out of luck, no matter how solid your case is. Manager-HR Disconnect. If a manager says one thing and HR says another, guess who looks unreliable? See attached write-up from [manager name].”

Document 340

Document Coaching Audits Training 340

Modern Restaurant Management

DECEMBER 1, 2021

Of course, the importance of healthy, functioning supply chains isn’t news to those in restaurant management – they are the lifeblood of the restaurant and food service industries. Creating an effective recall management plan is no small undertaking, and the process can feel daunting.

Management 491

Management Management Food Supply Food Safety 491

The Rail

MARCH 31, 2025

By Jose Chavez, Contributor Managing multiple locations is tough in the restaurant business. Communication is hard when multiple locations can get teams and office spaces out of sync. This uncertainty makes it hard to hit organizational goals, communicate consistently, and build a company culture across multiple locations.

Technology 130

Technology Management Management Operations 130

Modern Restaurant Management

JANUARY 30, 2025

” To discuss the firm's growth, the evolution of food marketing and its future, Modern Restaurant Management (MRM) magazine reached out to Alan A. By tying the campaign to hunger relief efforts, it aligned the brand’s goals with a critical community need, creating a meaningful connection with its audience.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

SEPTEMBER 24, 2024

So I spent over a decade figuring out how to build something different–a company based on collaboration and group success– which felt authentic to who I am. I believe there are a lot of people out there for whom the traditional model isn’t working, and if so, my book gives them a guide to do it differently.

Communication 437

Communication Point of Sale Book Customer Experience 437

Modern Restaurant Management

MAY 28, 2025

This new capability opens the door for unscrupulous individuals to try and scam restaurants out of free meals, gift cards, and more. For this reason, businesses should remain vigilant and take extra precautions if a transaction or complaint seems remotely suspicious. The use cases for AI-generated fraud are growing by the day.

Employee Relations 251

Employee Relations Beverage Customer Service Food Order 251

Modern Restaurant Management

SEPTEMBER 1, 2021

One of the things large restaurants brands have realized they no longer have time for is managing an unruly tech stack. Innovative labor management technology lets managers quickly make and approve schedules, and employees can manage schedules online without any of the potential mix-ups that come with traditional schedule building.

2021 612

2021 Kitchen Safety Food Safety Inventory 612

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Instead of: “Report all issues to management immediately.” Have fun with it!

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

Modern Restaurant Management

SEPTEMBER 13, 2023

Along with more obvious employee morale boosters like higher pay, what struck us most in the data was how managers often play an outsized role in staff retention—they can make or break continuity, depending on how they go about their jobs. The good news? But having such emotional intelligence is no small feat.

Management 476

Management Management Coaching Front of House 476

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. There’s always something else to get done, a new fire to put out, and broken things to fix. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

JUNE 3, 2025

While it's crucial to stay informed, stepping back and allowing experts to take charge can be key to overcoming these challenges. It can also optimize operations by forecasting busy times, adjusting staffing levels, and managing inventory, making everything run more smoothly and cutting down on waste.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

7 Shifts

NOVEMBER 27, 2024

He brought in his teen brother, Larry, to manage their first location in Vincennes, IN. We chatted with Allie Bobe, Owner/Manager, about managing almost 100 employees across five locations and keeping tradition alive while modernizing operations. 7shifts was very easy to get started with.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

MAY 23, 2025

stealing and selling passwords out of revenge or monetary gain) Whether through public-facing web apps or POS systems, restaurant owners without a clear cybersecurity strategy risk leaking private customer data and causing reputational damage. Following on from the above, ask for help setting up and managing your MFA.

Operations 221

Operations Online Ordering POS Retail 221

Modern Restaurant Management

MARCH 12, 2021

Boosting retention can save companies the expense of replacing staff which the National Restaurant Association calculates to be as high as $2,000 per worker and $15,000 per manager. For starters, today’s restaurant worker prefers an employer who takes a progressive approach to technology. The real money is with repeat business.

Mobile Ordering 493

Mobile Ordering Front of House Communication Online Ordering 493

Modern Restaurant Management

AUGUST 2, 2022

You have given raises and days off and have overlooked staff coming in late or calling out at the last minute. There are quite a few companies out there that offer this type of testing, and I found one that I felt hit the mark for me. This really opened the lines of communication for both the employee and management.

Communication 568

Communication Training Management Management 568

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. Try 7shifts for free.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Keegan Brown, Marketing Manager Easy On Hold & Brand Music. Extra side, desert, take-home dressing, etc. Here are their insights. Customers are going to be hesitant to dine indoors.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585