Modern Restaurant Management

JULY 16, 2025

Recognizing that social media could be a powerful tool for the hospitality industry, Kim Beechner founded Embark Marketing in her senior year of college. I founded Embark Marketing during my senior year of undergrad, right as social media marketing was becoming a powerful tool for businesses. And I love that.

Marketing 332

Marketing Social Media Email Marketing Back of House 332

Modern Restaurant Management

FEBRUARY 27, 2025

. “We’re thrilled to collaborate with Dylan, who is the perfect partner for us because she also combines a bunch of amazing things – she’s a talented and successful artist, basketball star, entrepreneur, activist, fashionista, and social media influencer. innovative and unique marketing strategies and 3.

Franchise 221

Franchise Franchising Social Media Influencer 221

Modern Restaurant Management

NOVEMBER 4, 2024

In a world where third-party delivery apps dominate, securing customer loyalty through personalized rewards and direct communication is the equivalent of having the best table in a packed restaurant. Restaurants are going digital, with innovations like contactless ordering, reservation apps, and personalized marketing driven by data.

Loyalty Program 221

Loyalty Program Social Media Small Business Customer Experience 221

Modern Restaurant Management

DECEMBER 31, 2024

Check out some of the insights driven by the social response below: Gen Z says ranch is overrated, but there’s a catch. TikTok-To-Table : As soon as August arrived, so did a wave of consumer obsession for social media’s viral “Cucumber Salad” trend.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

APRIL 29, 2025

Restaurants can also generate custom booking links, allowing diners to make a reservation or join the waitlist directly from their preferred social media platforms. The Yelp team is doubling down on AI-powered innovation in these 15 new features and updates, but tapping into AI is nothing new for the company.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

MARCH 11, 2025

The restaurants that thrive today are those that balance innovation with human connection. The Double-Edged Sword of Social Media Social media has reshaped how restaurants connect with guests, offering instant access to specials, menu highlights, and community events.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

EATER

MARCH 27, 2025

The Vox Media Insights and Research team surveyed over 2,000 U.S. Here are some key takeaways: Each generation discovers and researches restaurants differently, with younger generations relying more on online review platforms and social media. adults in February 2025 representing the U.S.

Social Media 222

Social Media Fine Dining Online Ordering Dine-in 222

EATER

APRIL 8, 2025

Sometimes their solutions can be colonial see the rise in homesteading on social media and its colonial background and practice and sometimes they can be liberatory. Sometimes those solutions are communal, and sometimes theyre isolationist. You communicated with people. But life felt more comfortable then.

Training 273

Training Food Travel Social Media 273

The Restaurant Group

DECEMBER 1, 2024

Showcase Culinary Innovation – New items demonstrate your restaurant’s creativity and adaptability. Think of it as setting the stage for an unforgettable show: Tease on Social Media – Share sneak peeks, ingredient highlights, or behind-the-scenes photos. Communicate expectations to avoid confusion.

Menu 88

Menu Social Media Loyalty Program Seasonal Menu 88

ChowNow

FEBRUARY 21, 2025

Staff scheduling and management apps eliminate the guesswork in shift planning, payroll tracking, and team communication so you can focus on running your business instead of worrying that people are in the right place at the right time. Social Media : Regularly post about the apps benefits, including exclusive offers and features.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

MAY 30, 2025

Growing menu innovation and healthy fast food further drive the growth of the market. As consumer preferences evolve, QSRs must constantly innovate their menus, marketing strategies, and customer service models to maintain market share. Content for social media continues to be king.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Perfect Daily Grind

JULY 15, 2025

These professionals don’t just follow procedures; they innovate solutions when challenges arise. A coffee shop or roastery’s team needs to understand the company’s core values, mission, and positioning deeply enough to communicate these authentically to customers.

Hiring 75

Hiring Customer Service Customer Experience Communication 75

Lavu

APRIL 4, 2025

Choose Channels : Deliver personalized messages via email, SMS, social media, or in-app notifications. ” – Neil Patel, Digital Marketing Expert Choosing the Right Communication Channels for Personalized Restaurant Marketing The way you deliver your message matters just as much as the message itself.

Marketing 78

Marketing Loyalty Program Email Marketing POS 78

MBB Hospitality

DECEMBER 22, 2024

Trends in Restaurant Online Ordering The landscape of restaurant online ordering continues to evolve, driven by innovation and changing consumer behaviors. Implementing robust tracking systems and real-time communication tools can help manage customer expectations and improve satisfaction.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

Lavu

JUNE 20, 2025

From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. These innovations are reshaping how restaurants operate, communicate, and grow.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

Modern Restaurant Management

MARCH 11, 2025

I’m happy to say it’s come back, with people holding big business and social events again. In turn, this shift forced the restaurant industry to adapt and innovate at a high speed. The main part of our business is catering, which of course was all but dead during the pandemic.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Squirrel Systems

MAY 1, 2025

Utilizing social media and email marketing to promote limited-time merchandise drops. Implementing automated SMS and email reservation confirmations to streamline guest communication. Selling merchandise can provide a steady revenue stream. Offering digital gift cards for use both in-store and online.

Loyalty Program 59

Loyalty Program Merchandise Email Marketing Mobile Ordering 59

The Restaurant Group

JUNE 7, 2025

Visuals are essential for marketing and social media engagement. For instance, adding fresh herbs or steam effects can communicate freshness and warmth. Clearly communicating your service value helps clients appreciate professional restaurant food photography as an essential investment for their brand.

Food 78

Food Social Media Tip Distribution Customer Experience 78

QSR Automations

MARCH 4, 2025

Jennifers leadership, innovation, and vision have been instrumental in driving our success. The QSR team allowed me to combine my love for empowering teams with innovative solutions that make a difference every day. Our team at QSR Automations solves real challenges in the restaurant industry through innovative technology.

2025 52

2025 Technology Social Media Front of House 52

QSR Automations

JANUARY 31, 2025

Bridging the Front and Back of House into a Seamless Restaurant Operation ConnectSmart Host is your ultimate front-of-house solution, offering smart table management, waitlist tracking, reservations, and guest communication tools. Real-time communication of large party seating prevents kitchen overwhelm. The result?

Waste 52

Waste Front of House Operations Back of House 52

Modern Restaurant Management

APRIL 29, 2025

The Cheesecake Factory rated highest for innovation with a net agreement score of 8 percent, beating out Texas Roadhouse (7 percent) and Chili’s (4 percent). They then sell the reservations on unauthorized online resale sites and social media. The median price they would pay for a medium cup of coffee was $4.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Modern Restaurant Management

NOVEMBER 1, 2024

Though takeout is popular, dining out has its own allure, especially for social occasions. Socializing with friends (48 percent) and enjoying higher-quality food than they can prepare at home (47 percent) also rank highly. Customers regularly report inattentive staff, unprofessional communication, incorrect orders and rude managers.

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Modern Restaurant Management

JULY 26, 2024

If your restaurant was involved in a food recall, would you know how to properly communicate about the incident to key stakeholders – including media, customers, employees, supply chain partners, and regulatory agencies? Therefore, it’s helpful to create a communications plan in advance to serve as a roadmap.

Communication 465

Communication Food Safety Social Media Loyalty Program 465

Modern Restaurant Management

FEBRUARY 9, 2024

The world of food franchising has been a catalyst for pioneering innovations that have had a ripple effect across multiple industries. However, most companies’ communication efforts stop there. In our hyper-visual 21st century, it’s visual communication that holds the key to unlocking this opportunity.

Communication 471

Communication Franchise Franchising Leadership 471

Modern Restaurant Management

JULY 27, 2020

Additionally, they needed a strong communications roadmap to follow as they reopened. Restaurateurs took to social media en masse to spread their messages and capture their share of audience. But determined restaurateurs stayed afloat with a lot of hard work and a little innovation. Sharing Recipes.

Innovation 576

Innovation Marketing Loyalty Program Social Media 576

Modern Restaurant Management

OCTOBER 29, 2019

We hear frequently how innovation is a mainstay for business survival and growth. Innovation helps restaurants stay competitive and those involved in operations and sourcing need to always be looking for the next thing that grabs attention, differentiates, and brings value to their patrons. Innovation Through Service.

Innovation 364

Innovation Menu Back of House Front of House 364

Modern Restaurant Management

OCTOBER 11, 2022

These communications were heavy on discounts and had little brand voice or personality. With new leadership and Bounteous as a growth partner, Blaze evolved their digital strategy, started communicating using their brand story and segmenting based on customer behaviors and brand interactions. Personalization Drives Results.

Social Media 542

Social Media Email Marketing Customer Experience Communication 542

Modern Restaurant Management

APRIL 8, 2020

." What are the most effective ways to reach customers and engage with them and the community? From social media, to your website to email and your Yelp page, there are endless opportunities to reach your audience with relevant and timely information. In challenging times, the more communication, the better.

Small Business 508

Small Business Social Media Consumer Goods Communication 508

Modern Restaurant Management

SEPTEMBER 15, 2020

As the nation grapples with another wave of restaurant closings and reduced dining room capacity, establishments must quickly respond to the cry for innovation in the industry. Restaurants must boost awareness of their brand and its new health and safety standards in their local communities.

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

Modern Restaurant Management

AUGUST 8, 2022

With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. One way to access the WiFi is by logging into social media for the free access.

Social Media 468

Social Media Loyalty Program Email Marketing Point of Sale 468

Modern Restaurant Management

MARCH 30, 2022

83 percent of marketing departments automate social media posting, 75 percent automate email marketing, 58 percent automate social media advertising, and 36 percent automate social media engagement. Improved communication. Benefits of Workflow Automation. Improving customer service. Cost savings.

Front of House 450

Front of House Social Media Email Marketing Point of Sale 450

Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. COVID-19 proactive communication.

Communication 362

Communication Social Media Email Marketing Franchise 362

Modern Restaurant Management

MAY 21, 2020

Once that is settled, it’s time for communication plans. Next, it’s time to think about the operation of your restaurant in a time of social distancing. We’ve seen a few innovative examples of businesses using existing technology to elevate their takeout practices in order to serve more customers.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

FEBRUARY 18, 2020

They learn, live, and socialize in this digital world, and they have strong feelings about brands and what they expect from them. They’re naturally eager adopters of emerging communication platforms. Develop an authentic brand flavor that stands out in their social media stream. In 2020, meet Gen Z where they live.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

OCTOBER 10, 2023

With trust being a cornerstone of loyalty, establishments that prioritize and communicate their data protection measures can earn long-lasting customer trust. Innovative Ways to Attract and Retain Customers Effective lead generation strategies are vital not only for attracting new customers but also for re-engaging previous ones.

Loyalty Program 486

Loyalty Program Franchise Franchising Social Media 486

Modern Restaurant Management

AUGUST 6, 2020

After speaking with some of our partners in the industry on how they toe the line between investing in innovation and cutting costs during this time, we found five things restaurant owners can do to boost profits and stay open beyond the COVID shutdown. Customer Communication. Re-engineer Menus. Adopt Technology.

Front of House 531

Front of House Inventory Food Safety Social Media 531

Modern Restaurant Management

SEPTEMBER 1, 2020

While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Contactless ordering and payment platforms will make it easier for your guests to communicate with you. Amp Your Social Presence with Ecommerce Features. And you’re not just limited to photography.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576