7 Shifts

AUGUST 21, 2024

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. Every business has its own general information, menu, operating hours, dress code, brand messaging, and so on that is required to train an agent.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. Following are a few simple steps hospitality operators should consider: Remember that Guests Come for the Experience. Make Staff Training a Priority.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

Modern Restaurant Management

JULY 5, 2023

Leveraging Technology for a Tailored Customer Experience One way QSRs can harness the power of technology is through virtual hospitality, a rapidly emerging and evolving field of study that fundamentally changes how to personalize the customer experience. Virtual hospitality could also lead to more streams of revenue.

Hospitality 449

Hospitality Customer Experience Customer Service Loyalty Program 449

Modern Restaurant Management

DECEMBER 22, 2020

Open and clear communication across our organization has been pivotal. In terms of operations, we enhanced our already stringent sanitation and safety protocols to comply with new government regulations, but ultimately, we needed to effectively and clearly communicate these changes externally to instill confidence in our customers.

Hospitality 493

Hospitality Customer Experience Food Safety Online Ordering 493

7 Shifts

NOVEMBER 24, 2024

If you could sum up the word “hospitality” into one sentence, what would it be? What strategies do you use to communicate with servers effectively to manage seating flow? Hospitality isn’t an easy industry to work with. If you could sum up the word “hospitality” into one sentence, what would it be?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

MAY 13, 2025

” Hospitality has never been known for balance. Digital-first communication (in a face-to-face industry) : Gen Z grew up in a world where nearly everything — learning, socializing, and problem-solving—happened online. .” “They don’t take feedback well, but always want to give their opinion.”

Leadership 251

Leadership Hospitality Coaching 2024 251

Modern Restaurant Management

OCTOBER 28, 2022

And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them. 2 – Give Employees Training and Education Opportunities. 2 – Give Employees Training and Education Opportunities.

Leadership 472

Leadership Loyalty Program Communication Training 472

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Solution: Training from hands-on management The results and repercussions of a disconnected restaurant staff are glaringly apparent.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 19, 2024

Current Challenges of Rapid Technological Advancement As technology evolves, the hospitality sector faces the dilemma of integrating the useful tool of AI and robotics seamlessly into the customer experience. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots.

Leadership 493

Leadership Customer Service Customer Experience Technology 493

EATER

OCTOBER 21, 2024

Goldman says that though employees are trained to speak on the environmental benefits of plant-based eating, “it’s not as embedded in our cashier training or our interactions with consumers, because we really are focused on positive guest experience.” The environmental mission can come later. without interruptions.

Sustainability 328

Sustainability Sourcing Consumer Goods Seasonal Menu 328

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. Empowering Employees with the Right Tools and Training. And according to Technomic, Inc., Restaurant people are “people-people.”

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

AUGUST 2, 2022

In all my years in the restaurant/bar/hospitality industry, I have never run into the hiring situation that we are in today. This really opened the lines of communication for both the employee and management. We also learned the importance of setting up simple methods of communication so that the staff could let us know what they need.

Communication 568

Communication Training Management Management 568

Culinary Cues

MARCH 26, 2022

Once established – do not sacrifice what you have invested the time in developing. [] FAILING TO INVEST IN TRAINING. Training ALWAYS pays back in dividends. Train to your standards and be very clear. Every employee needs to be trained and most relish the opportunity to learn and get better at what they do.

Cash Management 462

Cash Management Social Media Restaurant Law Communication 462

ChowNow

MARCH 14, 2025

The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

OCTOBER 10, 2024

Consider a large Mexican fast-casual chain that implemented a tuition coverage program for employees pursuing degrees in fields like agriculture, culinary arts, and hospitality. What kind of skills are most in demand for restaurant and hospitality careers?

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

Modern Restaurant Management

MAY 23, 2025

million , retail and hospitality remain prime targets for cyberattacks. Train the team and roll out. Implementing Multi-Factor Authentication (MFA) is a vital step in bolstering your restaurant's cybersecurity posture, ensuring only authorized personnel access sensitive data and critical infrastructure. With 97 percent of top U.S.

Operations 221

Operations Online Ordering POS Retail 221

Modern Restaurant Management

MAY 24, 2022

In fact, studies show that the “quit rate” among hospitality workers is more than double than that in other industries. Communicate. It’s important that front-of-house and back-of-house staff members have clear lines of communication with you and with each other. Restaurants can be busy, scattered places.

Front of House 520

Front of House Seminar Back of House Social Media 520

Modern Restaurant Management

MARCH 3, 2025

The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. All that said, bringing a brand to life requires a partnership with open lines of communication. There’s also a bigger focus today on guest engagement and community than ever before.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

Management 493

Management Management Food Safety Communication 493

Culinary Cues

JANUARY 3, 2023

This love is what we call “hospitality”. Hospitality is not something you do; it is who you are. Hospitality is what makes the experience of dining special, and it is most definitely what brings people back. Hospitality needs to be our most important essential ingredient that is used freely throughout the organization.

Hospitality 466

Hospitality Customer Experience Customer Service Small Business 466

Modern Restaurant Management

APRIL 2, 2020

Click here for NCR content about keeping commerce running for restaurants, Southern Glazer’s Wine & Spirits launched an online hub for trade customers, providing timely updates and important resources to help businesses in the hospitality industry navigate the COVID-19 pandemic.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

JANUARY 23, 2023

It’s getting harder and harder to adapt and survive, especially in the ever-changing hospitality industry, but the best companies forge ahead. La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

Modern Restaurant Management

JULY 21, 2023

Additionally, I do see myself and part of my role as an ambassador of Jean-Georges, meaning that every aspect of our restaurants are handled according to Chef’s vision, we truly believe in hospitality and great experiences and acting in a scrupulous way so that everything can lead in that direction.

Hotels 418

Hotels Restaurant Law Hospitality Hiring 418

7 Shifts

FEBRUARY 10, 2022

We've raised $80MM in new funding led by Softbank with continued support from Ten Coves Capital and Enlightened Hospitality , the fund affiliated with Danny Meyer's Union Square Hospitality Group. It was a way to solve the scheduling and communication headaches that restaurateurs like you often deal with.

Hospitality 448

Hospitality Hiring Communication Training 448

7 Shifts

JUNE 3, 2022

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. The Solution: Create a training program. Most restaurants train new employees, but oftentimes it stops there.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Modern Restaurant Management

APRIL 1, 2022

That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks. For example, consistent traffic going to a country that you have no known reason to communicate with can indicate malicious software is exfiltrating data to another computer.

Operations 601

Operations Point of Sale POS Small Business 601

Culinary Cues

MARCH 19, 2020

I have communicated with many who are crushed with fear, a sense of loss, and helplessness after telling employees that they can’t keep them on and there is no indication of when things might return to normalcy. This is a perfect time to focus on training. PLAN BETTER – TRAIN HARDER. Restaurants are Essential.

Insurance 513

Insurance Government Training Small Business 513

Culinary Cues

JANUARY 11, 2022

Successful restaurateurs are ones who understand the power of people marketing, of keeping the name of the restaurant in the public eye and communicating effectively with existing and potential customers. Those who are successful in the restaurant business live and breathe service and hospitality. PLAN BETTER – TRAIN HARDER.

Customer Experience 463

Customer Experience Café Hospitality Customer Service 463

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design. Let your compassion and preparedness shine.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

7 Shifts

MARCH 23, 2022

The food and hospitality hasn't changed all that much since '65. They turned to 7shifts to bring together their 16 locations, keep staff accountable, and help their teams spend time on what matters most: hospitality. It was a two-day training for managers.” With 7shifts, communication between staff and their managers is simple.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Culinary Cues

JANUARY 11, 2020

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! We live in a world where numerous communication tools are available and where an overload of ineffective communication abounds, confuses, and even irritates those on the receiving end.

Communication 407

Communication Leadership Employee Relations Entertainment 407

Modern Restaurant Management

MARCH 10, 2020

In response to Coronavirus concerns: Danny Meyer tweeted that The Modern would be closed for a day and every inch sanitized after a guest tested positive for COVID-19, despite being told by the NYS Health Commissioner says no risk of transmission; “Team & guests come first,” the hospitality leader concluded.

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516