Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., Her latest work is filled with principles and stories about how management must help people understand and adapt to the cultural beliefs of a great company. What can managers do to want people to work for them? Dee Ann Turner.

Coaching 120

Coaching Leadership Book Customer Service 120

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Your time management most likely sucks. Stop saying you’re too busy.

Coaching 330

Coaching Email Marketing Communication Workshop 330

Embrace the Suck

JANUARY 20, 2021

We’re the result of years of poor management, treating staff as a line item and not as an asset. I have a rule that all my coaching clients must follow: 100% Thank U’s. Give all those great pictures of your food and drinks you post to social media a rest every now and then.

Recruiting 377

Recruiting Coaching Hiring Take-out 377

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

FOH 212

FOH Kitchen Safety BOH Food Safety 212

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. What would your previous manager say about you? 95% of restaurants that are in business post on social media.

Coaching 329

Coaching Training Social Media Hiring 329

Modern Restaurant Management

AUGUST 9, 2021

Modern Restaurant Management ((MRM) asked Lindsey Yeakle, Gluten-Free Food Service (GFFS) Program Manager, Food Safety at Gluten Intolerance Group (GIG), what restaurants need to know about gluten-free options. Newly validated restaurants are announced through press releases as well as on GFFS’ social media.

Coaching 204

Coaching Kitchen Safety Food Safety Training 204

Culinary Cues

MARCH 3, 2024

Unfortunately, the exception is what permeates our culture of sensationalism and bad behavior highlighted in social media groupism. The restaurant industry has plenty of scars and too many examples of groupism behavior, but my sense is that this is still the exception and not the rule.

Leadership 368

Leadership Restaurant Law Social Media Sports 368

Modern Restaurant Management

JANUARY 25, 2023

Supporters might be able to volunteer their time, provide coaching or give referrals for potential investors. Owners also should position themselves as an expert in their field and engage on social media so potential investors know the human behind the business. A person’s time and reputation also can add value.

Point of Sale 202

Point of Sale Coaching Social Media Leadership 202

Embrace the Suck

APRIL 16, 2021

When I am coaching a client, I love to sit in the dining room and just listen. Sometimes I heard the team complaining about the kitchen, the manager, or even the guests. I always give the same answer even after 12 years as The Restaurant Coach. Sometimes I hear compliments to each other and thank you. it’s the culture.

Coaching 235

Coaching Social Media Hospitality Take-out 235

Hot Schedules

MAY 10, 2021

So how do you stack your bench and coach your own team to maximum efficiency? We’ve got a few tips from the workforce management front office here at Fourth. Social Media. You guessed it – social media. Finding skilled talent isn’t easy. PLAY #1: Hire Quality Seasonal Staff. User Connection. Presentation.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

7 Shifts

APRIL 24, 2020

The outbreak of COVID-19 in early 2020, and subsequent social distancing and self-isolation protocols have wreaked havoc on restaurant workers everywhere. Block access to fear-mongering news sites, blacklist certain term s on your social media (like #COVID-19 or #Coronavirus), and try to reduce your news consumption overall.

Social Media 352

Social Media Insurance Website Management Government 352

Modern Restaurant Management

JUNE 2, 2020

Consistently delivering safe dining experiences requires a total re-think of processes and service standards, then the skills and behaviours required of both managers and team members. Everywhere a potential customer is in contact with your brand- social media, the website, a phone call, the entrance. .

Training 209

Training Kitchen Safety Food Safety Website Management 209

Modern Restaurant Management

MAY 6, 2021

Here is some of our advice for restaurant hiring managers during this stressful time of finding candidates. A lot of hiring managers are stuck in an old mindset. Hiring managers have to pursue them and get them in for an interview. Social media, partnering with local organizations and schools. Get Proactive.

Hiring 193

Hiring FOH BOH Coaching 193

Hot Schedules

OCTOBER 23, 2019

As the second-highest cost at your restaurant, labor and the best way to manage it will always be a focus for successful operators. According to TDn2K’s People Report , about 70% of restaurant companies are experiencing intensifying labor scheduling difficulties for hourly restaurant employees and managers. Listen to the Episode.

Management 60

Management Management Point of Sale Coaching 60

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. She promptly quit.

Leadership 195

Leadership FOH BOH Website Management 195

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. The so-called “labor crisis” in the USA is a self-inflicted wound caused by decades of mental and physical transgressions between restaurant managers and restaurant workers. Over the last 12 years of being The Restaurant Coach™?,

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Hot Schedules

MARCH 29, 2019

As the second-highest cost at your restaurant, labor and the best way to manage it will always be a focus for successful operators. According to TDn2K’s People Report , about 70% of restaurant companies are experiencing intensifying labor scheduling difficulties for hourly restaurant employees and managers. Listen to the Episode.

Management 60

Management Management Point of Sale Coaching 60

Modern Restaurant Management

JUNE 29, 2021

There are many different examples of audio marketing platforms, such as Clubhouse – a drop in audio-chat social media platform that hosts virtual rooms for live discussions, with opportunities for individuals to participate through speaking and listening – or podcasts.

Marketing 207

Marketing Sports Social Media Coaching 207

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. How to create engaging social media content to stay connected with customers. Best practices for calculating cash flow. Tips for pivoting to retail.

Webinar 173

Webinar Loyalty Program Online Ordering Social Media 173

Foodable

DECEMBER 16, 2020

Restaurateur and local football coach George Ewart founded Dead End BBQ at the end of a dead-end Tennessee street over a decade ago. Dead End BBQ swiftly reopened , had the staff return, and increased its social media advertising. The restaurant was soon outselling its pre-COVID sales for a number of products.

Coaching 96

Coaching Social Media Small Business Advertising 96

SpotOn

MAY 21, 2024

Offer drink specials to pair with each burger and coach your staff on which craft beers will go perfectly with each food item. Leverage social media and your restaurant's email newsletter to let customers know about drink deals, your restaurant locations, and hours. Just make sure it's not a f oamy beer.

Specials 52

Specials Online Ordering Seasonal Menu Social Media 52

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). Keeping an open line of communication with our loyal guests via channels we own, or traditional media. We are trying to be responsible and calm.”

Kitchen Safety 199

Kitchen Safety Food Safety Cash Management Food Supply 199

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Students see the cafeteria as a place of social pressure and time pressure. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. The findings?

Coaching 139

Coaching Point of Sale Customer Experience Retail 139

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. How to create engaging social media content to stay connected with customers. Best practices for calculating cash flow. Tips for pivoting to retail.

Webinar 183

Webinar Mobile Ordering Loyalty Program Online Ordering 183

Modern Restaurant Management

NOVEMBER 19, 2020

When the Coronavirus pandemic swept the nation, The LEE Initiative (Let's Empower Employment), led by James Beard Award winning chef, author and restauranteur Edward Lee and Program Managing Director Lindsey Ofcacek, teamed up with Maker's Mark to establish the Restaurant Workers Relief Program. ” Next-Gen Toast. .

Mobile Ordering 122

Mobile Ordering Kitchen Safety Online Ordering Coaching 122

Bar and Restaurant Coach

FEBRUARY 21, 2020

Management. Social Media. The mistake so many people make is when they say, “I pay my manager/employee to do that; it’s part of their job.” Is that what you’re in business to do, or is a manager’s time much better spent on the floor focused on your guests? Bartending. Leadership.

Coaching 79

Coaching Social Media Food Truck Employee Relations 79

Modern Restaurant Management

DECEMBER 17, 2020

People are looking to make their holidays special, and plan to do that with takeout and meal kits from a favorite local restaurant,” said Simon de Montfort Walker, senior vice president and general manager, Oracle Food and Beverage. Social media has become a crucial vehicle for providing restaurant updates and promoting specials.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Ken Burgin

JULY 9, 2022

Ramp up the Instagram and social media activity – posting 2 photos a day is not too many. Sales per Employee to see who needs coaching and who has the talent. One dessert with three spoons?’ is better than no sale at all. Ideally, it should be less than the 20% cost target.

Social Media 88

Social Media Employee Relations Coaching Pricing 88

The Food Corridor

APRIL 21, 2021

CommonWealth Kitchen launched a new four-month program in March 2021, the Restaurant Resiliency Initiative , to offer coaching and support to food businesses trying to recover post-pandemic. New York’s HotBread Kitchen is on a mission to promote economic stability and social mobility in the food industry. HotBread Kitchen.

Food 98

Food Coaching Food Truck Website Management 98

Modern Restaurant Management

FEBRUARY 19, 2020

Then some that are not so obvious, such as advertising for a job opening: Is the employer choosing publicity avenues, such as social media, that are geared primarily to younger workers? Performance Management. And, if so, what are they? There are some obvious answers.

Employee Relations 140

Employee Relations Training 2007 Customer Experience 140

Ken Burgin

DECEMBER 7, 2020

Invite staff to connect with your Facebook page – social media means friendships don’t have to be lost or forgotten. Set your standards high – if the applicant doesn’t meet them but has a good attitude, get the coaching and feedback started. Make friends first and the favours will follow. Keep in touch with former staff.

Recruiting 88

Recruiting Advertising Coaching Social Media 88

ChowNow

MARCH 10, 2021

Plus, our Restaurant Success Team will guide you through everything with dedicated account management, industry-leading expertise, and 24/7 support. For more ChowNow reviews, take a look at what our clients and journalists have said about us in the news and on social media. “ Does ChowNow have account managers? .

Online Ordering 78

Online Ordering Email Marketing Loyalty Program Website Management 78

RGU

OCTOBER 11, 2019

​Forbes Coaches Council ​Influencer marketing is among the most popular methods of growing a business through the social media platform. Natalie Ehmka, Natalie Ehmka Coaching & Consulting 2. Miranda VonFricken, Miranda VonFricken Mastermind Coaching 3. But, if done properly, so much can go right!

Influencer 40

Influencer Coaching Social Media Recruiting 40

Modern Restaurant Management

JULY 27, 2020

When there's a major outbreak, Yelp data suggests it negatively impacts consumer interest in businesses where social distancing may be harder to enforce. Health services such as physicians, counseling and mental health services, and health coaches are also closing at lower rates – all critical resources during this time.

Franchise 146

Franchise Franchising Mobile Ordering Kitchen Safety 146

EATER

MAY 24, 2021

Last summer, workers took to social media to speak about racism and discrimination in the kitchen, low wages, hypocritical chefs and managers, and cultural appropriation. But in June, Pham began speaking out against Fat Rice on social media. “I Maybe this time, things would change.

Leadership 101

Leadership Website Management Social Media Hospitality 101

Black Box Intelligence

MAY 26, 2021

Social Media Pro. Spent 15+ years at Brinker in Peopleworks, social media and marketing. I remember nearly falling out of my chair a few years back at a conference where the Senior Director of Ford Motors social media casually threw out the number $75 million without batting an eye. Social Media Pro.

Marketing 52

Marketing 2021 Social Media Consumer Goods 52

Black Box Intelligence

MAY 26, 2021

Social Media Pro. Spent 15+ years at Brinker in Peopleworks, social media and marketing. I remember nearly falling out of my chair a few years back at a conference where the Senior Director of Ford Motors social media casually threw out the number $75 million without batting an eye. Social Media Pro.

Marketing 52

Marketing 2021 Social Media Consumer Goods 52