Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

Modern Restaurant Management

JANUARY 12, 2024

With Bojangles, we work alongside our Franchise Business Director, who regularly helps coach and support our team to grow sales and profits, adding to our strong support network. Open Communication Effective communication across all levels of operations is crucial for successful catering growth.

Catering 110

Catering Coaching Communication Customer Service 110

7 Shifts

OCTOBER 16, 2023

You wouldn’t go to three different grocery stores to make a sandwich, so why do 68% of restaurant operators currently work with at least three different tech vendors to manage their team? It means everything you need to manage your team is in one place. That’s where 7shifts’ Task Management and Team Communication tools come in.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Sling

OCTOBER 9, 2020

At first glance, performance management may seem like just another part of your periodic review process — something to be discussed once or twice a year. In this article, the experts at Sling discuss performance management in detail so you can implement it successfully in your business. What Is Performance Management?

Management 78

Management Management Communication Coaching 78

Mad Mobile

FEBRUARY 26, 2024

Loss, waste, inconsistency — without careful management of bar inventory, you’re quickly losing a decent chunk of money. Those losses are avoidable with bar inventory management systems, whether home-brewed or automated through software. What is a bar inventory management system? Take these lessons to heart.

Inventory 40

Inventory Bar Management Management 40

Culinary Cues

FEBRUARY 8, 2020

Building pride in team is a foundational requirement of leadership and coaching. COMMUNICATE, COMMUNICATE, COMMUNICATE. You can never communicate too much – show them that you trust them with this information and you will go a long way towards building retention loyalty. BUILD PRIDE. Walk the talk!

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door.

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

JANUARY 31, 2023

Feedback is sent to your Manager Log Book, allowing you to monitor trends and search for past feedback. Provide additional assistance, training, and coaching to disengaged employees to inspire them to be more invested and engaged in their work.

Coaching 195

Coaching Training Book Customer Service 195

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Use technology, such as a restaurant management software, to track who chose to reserve a table, and manage waitlists effectively. This allows for better planning and faster turnover.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Embrace the Suck

JANUARY 20, 2021

We’re the result of years of poor management, treating staff as a line item and not as an asset. I have a rule that all my coaching clients must follow: 100% Thank U’s. Our inability to find staff—great staff who buy-in and stay—stems from one simple premise: We don’t treat people as well as we should.

Recruiting 377

Recruiting Coaching Hiring Take-out 377

7 Shifts

JULY 27, 2022

Problem : Team management was not consistently being handled across the business. Chatime's corporate team only had access to schedules from site visits or direct communication with franchise partners. Recognizing the need for a centralized team management tool, Nehme and his team set out to find the right tool. Region: Canada.

Point of Sale 195

Point of Sale Franchise Franchising 2005 195

7 Shifts

AUGUST 19, 2020

Pandemic or otherwise, staff turnover eats into your profitability and wastes a considerable amount of managers’ time. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

APRIL 9, 2020

It’s likely no restaurant owner or manager has experienced a situation of this magnitude in their lifetime. No clear roadmap exists for how restaurant managers and HR professionals should address the issue and communicate with their teams. Allow Flexibility to Manage an Evolving Situation. Be Transparent.

Leadership 223

Leadership Kitchen Safety Employee Relations Tip Distribution 223

Gecko Hospitality

MARCH 10, 2023

It isn’t enough to simply hold sway over others; today’s managers are expected not only to guide and direct but also inspire their team towards success together. People Leave Because of Leaders and Managers Becoming a successful leader in hospitality management is no small feat. Costs for a leadership coach can vary.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY.

Leadership 398

Leadership Point of Sale Training Coaching 398

Culinary Cues

MAY 26, 2020

Let’s put on our restaurant hat and take responsibility for doing what is right for both the health and wellbeing of our families, staff, and customers, and help in bring our communities out of the deepest economic hole since the Great Depression. Why are we given guidelines yet no one seems intent are really enforcing them?

Kitchen Safety 267

Kitchen Safety Leadership Food Safety Front of House 267

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. To ensure employees feel this way, it is important to keep them in the loop on all company communications, updates and goals.

Mobile Ordering 197

Mobile Ordering Online Ordering Customer Experience Communication 197

Modern Restaurant Management

FEBRUARY 17, 2021

Good media coaching helps interviewees develop key messaging in advance, as well as an on-the-spot strategy during an uncertain or uncomfortable scenario. The more you understand the media outlet, the more you will be able to communicate with your audience. Tell your coach right away what worries you the most and why.

Coaching 189

Coaching Sports Sourcing Influencer 189

Goliath Consulting

JULY 28, 2020

Soft-skills, defined by the Oxford Dictionary as “personal attributes that enable someone to interact effectively and harmoniously with other people”(3), will be more important than ever, and managers with a long-term vision for their restaurant are using this time as an opportunity to build and strengthen their team. Situational Leadership.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Crunchtime

FEBRUARY 7, 2024

Historically, operators have relied on paper checklists and field management teams to roll out and enforce their standard restaurant operating procedures and as part of their retail operations management. Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier.

Operations 78

Operations Audits Cash Management Food Safety 78

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 206

Kitchen Safety Food Safety Cash Management Food Supply 206

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. Management Focus. 1 bar manager. 2) coach them out the door.

Coaching 97

Coaching Employee Relations Hiring Document 97

Embrace the Suck

MAY 5, 2019

Welcome to management by numbers. When you manage by fear and intimidation, you get compliance. Respect needs to be a core value if you want to keep your turnover to a manageable level. What’s a manageable turnover level? The evolution of humans came from our ability to communicate. Don’t do that.

Communication 236

Communication Coaching Take-out Leadership 236

Crunchtime

FEBRUARY 21, 2022

From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them. Having a team that is equipped with leadership skills like communication, teamwork, and professionalism results in better guest service across the board.

Leadership 78

Leadership Employee Relations Training Coaching 78

The Restaurant Coach University

SEPTEMBER 11, 2017

Running a restaurant as a manager. If you are like 87% of managers out there, you might feel you were a little unprepared for the role you currently are in. Watching other managers, you might have had a sense that it was easy. Maybe you thought you could do a better job than that one manager who everyone hated?

Management 70

Management Management Leadership Communication 70

Gecko Hospitality

MAY 20, 2019

If you want to stand out at a qualified restaurant management candidate to a job interview, then you need to do more than memorize lists of questions from the internet. Managers must not think they are not responsible for noncompliance or that electronic 1-9s cover any liability. Restaurant Manager Job Interview. Financials.

Management 40

Management Management Document Coaching 40

Modern Restaurant Management

MARCH 13, 2020

For myself, as a lifelong and collegiate-level athlete, I am reminded of the lessons in leadership taught to me by coaches, my family, and professional mentors. This includes communicating to their teams the precautions highlighted by the Centers for Disease Control.

Leadership 215

Leadership Sports Catering Customer Service 215

Modern Restaurant Management

JANUARY 8, 2021

Like a little cooking coach in the kitchen, today’s kitchen display systems calculate cook times and tell you when each component of an order needs to be fired, dropped, whipped or chopped. Increase Communication for Everyone. Keep Masks On, But Get In Sync.

Technology 158

Technology Front of House Kitchen Safety Back of House 158

7 Shifts

JANUARY 26, 2021

Recommended Reading: Ultimate Restaurant Website Design Guide for Beginners To keep yourself accountable, Walchef implores owners and managers to download the apps on their phones and devices. Keep communication open and frequent. Check in on your team. And make sure that they have the resources they need to do their jobs well.

2021 370

2021 Front of House Social Media Back of House 370

Restaurant365

APRIL 26, 2022

The average cost of restaurant turnover in 2021 was $1,869 per hourly employee, $8,119 per manager and $14,689 per general manager, according to statistics from the National Restaurant Association. Encourage restaurant management as a career choice. Promoting from within can act as a hiring and retention strategy.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. MRM Restaurant Survival Guide Updates and COVID-19 Resources for Restaurants. Additional funding has been allocated for the Paycheck Protection Program (PPP ).

Webinar 185

Webinar Loyalty Program Online Ordering Social Media 185

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. MRM Restaurant Survival Guide Updates and COVID-19 Resources for Restaurants. Additional funding has been allocated for the Paycheck Protection Program (PPP ).

Webinar 197

Webinar Mobile Ordering Loyalty Program Online Ordering 197

Apicbase

MARCH 17, 2023

Recommended read: 85+ Restaurant Industry Statistics That Every F&B Operator & Manager Needs to Know in 2023 Here we go! For example, this continuous improvement involves identifying bottlenecks in your operation and eliminating them, improving communication, and automating repetitive tasks. What tech does your restaurant need?

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. You need to understand millennials in order to manage them properly. They are different and using outdated management techniques from the 70s does not work with them. If coaching could just fix them then, they would have the restaurant they wanted.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Embrace the Suck

JUNE 8, 2019

Instead, most run around like the chicken with its head cut off and claim they are “managing.” John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals. People high dominance are results driven, short on small talk, and can get a little short when communicating.

Leadership 216

Leadership Hiring Bar Restaurant Law 216

Modern Restaurant Management

DECEMBER 17, 2020

People are looking to make their holidays special, and plan to do that with takeout and meal kits from a favorite local restaurant,” said Simon de Montfort Walker, senior vice president and general manager, Oracle Food and Beverage. Other results from the national survey include: 72 percent are willing to use a device that kills 99.9

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167