Embrace the Suck

JANUARY 20, 2021

The new hires stay for a few weeks but end up leaving, and the cycle of anxiety begins again. We’re the result of years of poor management, treating staff as a line item and not as an asset. I have a rule that all my coaching clients must follow: 100% Thank U’s. Many operators are struggling to find any staff!

Recruiting 377

Recruiting Coaching Hiring Take-out 377

Restaurant365

APRIL 26, 2022

Hiring restaurant employees and retaining them is no longer just an issue for the HR team. As the staffing shortage continues to negatively impact profitability, you as a CFO must play a critical role in your restaurant group’s hiring and retention strategy. Addressing the hiring crunch.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. Feedback is sent to your Manager Log Book, allowing you to monitor trends and search for past feedback. This all translates to more satisfied customers and better business.

Coaching 195

Coaching Training Book Customer Service 195

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Pandemic or otherwise, staff turnover eats into your profitability and wastes a considerable amount of managers’ time. Write your training guide as you’d coach them in person.)

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY.

Leadership 403

Leadership Point of Sale Training Coaching 403

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. Glassdoor: The average US company will spend 52 days and $4,000 to hire for a position.

Coaching 97

Coaching Employee Relations Hiring Document 97

Crunchtime

FEBRUARY 21, 2022

From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them. But creating a good management development program is time-consuming, right? It doesn’t have to be.

Leadership 78

Leadership Employee Relations Training Coaching 78

Crunchtime

FEBRUARY 7, 2024

Historically, operators have relied on paper checklists and field management teams to roll out and enforce their standard restaurant operating procedures and as part of their retail operations management. Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier.

Operations 78

Operations Audits Cash Management Food Safety 78

Gecko Hospitality

MAY 20, 2019

If you want to stand out at a qualified restaurant management candidate to a job interview, then you need to do more than memorize lists of questions from the internet. Hire a lawyer to craft all legal documents. The government announced a new worksite enforcement strategy to stop the hiring of undocumented workers. Financials.

Management 40

Management Management Document Coaching 40

Embrace the Suck

JUNE 8, 2019

Instead, most run around like the chicken with its head cut off and claim they are “managing.” John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals. Step Two: Hire the Right People. You need to resist this urge to hire quickly. ” No.

Leadership 216

Leadership Hiring Bar Restaurant Law 216

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. You’ve made some bad hiring choices (usually when desperate to fill positions, which is known as “panic hiring”). You need to understand millennials in order to manage them properly. A recipe for success. Your Staff.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Apicbase

MARCH 17, 2023

Recommended read: 85+ Restaurant Industry Statistics That Every F&B Operator & Manager Needs to Know in 2023 Here we go! For example, this continuous improvement involves identifying bottlenecks in your operation and eliminating them, improving communication, and automating repetitive tasks. What tech does your restaurant need?

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. So how do you stack your bench and coach your own team to maximum efficiency? We’ve got a few tips from the workforce management front office here at Fourth. PLAY #1: Hire Quality Seasonal Staff. Finding skilled talent isn’t easy. User Network.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

MBB Hospitality

APRIL 25, 2018

Strong Communication Skills. When dealing with customers and other staff, your communication skills of course have to be on pointe. Not only should any prospective hospitality employees be able to clearly communicate important messages, they need to not be afraid of diffusing difficult situations.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). What is your preferred communication style? I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. One of the major issues in any business is poor communication.

Coaching 329

Coaching Training Social Media Hiring 329

Notch

SEPTEMBER 11, 2018

But if you haven’t written those ideas down and communicated them with everyone on your team, they won’t know what they’re working toward. Writing down and clearly communicating your values and mission to your team and customers gives everyone a common goal. It’s a lot of work to fire and hire new staff.

Leadership 52

Leadership Hiring Coaching Recruiting 52

Notch

SEPTEMBER 11, 2018

But if you haven’t written those ideas down and communicated them with everyone on your team, they won’t know what they’re working toward. Writing down and clearly communicating your values and mission to your team and customers gives everyone a common goal. It’s a lot of work to fire and hire new staff.

Leadership 45

Leadership Hiring Coaching Recruiting 45

Modern Restaurant Management

JANUARY 23, 2023

After inviting managers and stakeholders to a two-day brainstorming summit at the beach, thought leaders debuted an intentional tenet for our company called How We Roll: This 100-percent collaborative process is the result of long, meaningful (sometimes brutally honest) conversations. Fourth, adopt a coaching mentality.

Coaching 197

Coaching Employee Relations Hospitality Social Media 197

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. At her first job as a server, she tried to show a new hire how to make a side salad. Build trust with open communication.

Leadership 195

Leadership FOH BOH Website Management 195

7 Shifts

JULY 29, 2021

Keith is Kaldi's VP of Operations, and Jillian oversees 8 locations as a regional manager. Five years later, Kaldi's is using the 7shifts team management platform to help run their business across more than a dozen locations. The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee?

Communication 370

Communication Employee Relations Coaching 2014 370

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I have to do one or the other and it doesn't make sense to hire someone at Poppy + Rose when I can do this. They're not just the host, they're not just the kitchen manager.

Front of House 370

Front of House Back of House Take-out Book 370

7 Shifts

JANUARY 5, 2022

That tool is 7shifts - the all-in-one team management platform built exclusively for restaurants. 7shifts specializes in breaking down communication barriers between restaurant staff and employees to make scheduling easier, improve employee engagement, and save restaurants thousands in labor costs. No more spreadsheets or whiteboards.

Back of House 368

Back of House Point of Sale Front of House Coaching 368

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Nathan’s Famous, Inc, hired two industry veterans, Erik Mallon and Jim Hicks, to bolster its franchise sales and development teams. More Tropical in Colorado.

Franchise 110

Franchise Franchising Loyalty Program Book 110

Modern Restaurant Management

OCTOBER 21, 2019

Please send plant-based news to Modern Restaurant Management (MRM) magazine's Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Community – an educational forum for the general public on the many reasons for and benefits of living a plant-based lifestyle. Plant Based World Comes to the UK in 2020.

Retail 90

Retail Consumer Goods Point of Sale Innovation 90

360Training

JULY 23, 2020

Recently, we talked about careers in food service management and how most managers (and owners!) Now we want to examine the benefits of investing in employee development for owners and managers. Why It’s Critical to Develop Your Managers. When it comes to your development dollars, managers are your best investment.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

EATER

MAY 25, 2023

The genuine passion she displayed for the industry convinced the hiring managers that she’d excel in the marketing analyst role, and they were right. For example, in my sociology courses, I learned so much about how people relate to one another and communicate. She spent nearly four years with the company.

Innovation 93

Innovation Food Consumer Goods Leadership 93

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. They both went through a management training program.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Modern Restaurant Management

JUNE 19, 2020

This singular focus has allowed Bloom to create a world class enterprise analytics and marketing platform that saves at-risk customers, builds and manages online reviews, while increasing customers’ frequency. Black businesses hire Black, create Black products, give to Black causes and pass down assets to Black families.”

Food Safety 145

Food Safety Customer Experience Website Management Employee Relations 145

Modern Restaurant Management

JANUARY 17, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Later this year, the brand will be testing a $100,000 annual salary for Restaurant General Managers of company-owned restaurants in select locations. Curry Up Now Secures Investment.

Franchise 136

Franchise Franchising Fast Casual Leadership 136

Bottleneck Management

OCTOBER 4, 2018

What makes a good restaurant manager? At Bottleneck, we strive to hire and develop the best employees. We also have a strong understanding of what makes a good manager; someone who’s able to oversee the many aspects of the business and work through challenges that come with the restaurant industry.

Management 114

Management Management Leadership Training 114

Modern Restaurant Management

JUNE 8, 2020

Provide a safe harbor from reductions in loan forgiveness based on reductions in full-time equivalent employees, to provide protections for borrowers that are both unable to rehire individuals who were employees of the borrower on February 15, 2020, and unable to hire similarly qualified employees for unfilled positions by December 31, 2020.

Guest Recovery 154

Guest Recovery Food Safety Employee Relations Mobile Ordering 154

EATER

OCTOBER 21, 2021

The magical communal breakfast I experienced back in 2005 was likely the beginning of the end of traditional rail dining service as we know it. Managers underpaid and overworked Black cooks and porters, beginning just after the Civil War, to trim the budget. but I am gonna put more mustard on my sandwich.”

2005 121

2005 Back of House Training Dine-in 121