7 Shifts

JULY 14, 2020

We’ve learned a thing or two from our experience working with restaurants during and before the pandemic, so we compiled a list of critical information any restaurant will need to successfully reopen and stay operational during the pandemic. We rebuilt the entire repair and maintenance experience by stepping into your shoes.

Management 370

Management Management Kitchen Safety Equipment 370

ChowNow

OCTOBER 19, 2023

With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. Learn More Toast Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Open for Business

FEBRUARY 29, 2024

Here, we’ll discuss 10 best practices to help you obtain everything you need to open your restaurant legally from the get-go, and then we’ll map out a case study to show you the licenses, permits, certificates, and inspections needed to open a (fictitious) new restaurant in New York City.

License 78

License Certification Kitchen Safety Food Safety 78

ChowNow

OCTOBER 18, 2023

With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. Learn More Toast Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests.

Front of House 78

Front of House Back of House Online Ordering Certification 78

7 Shifts

JUNE 25, 2021

You'll see all relevant candidate information in one place like contact details, work history/experience, and even availability. If you added customer screening questions like sanitation certifications, you'll see those answers here, too. Are multiple managers involved in your hiring process?

Hiring 370

Hiring Website Management Social Media Certification 370

Modern Restaurant Management

OCTOBER 14, 2022

Customers with food allergies take a great risk to eat food prepared by someone other than themselves, as they may suffer potentially severe consequences from coming into contact with a triggering allergen. Likewise, ensure that you and your kitchen staff hold the necessary food safety certifications so that your guests are in good hands.

Allergens 189

Allergens Kitchen Safety Front of House Food Safety 189

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Now, tell him or her about these key areas: Your unique selling proposition which details the value you're providing customers. Don't stop there!

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers. Your Customer Should Feel Appreciated.

Cash Management 197

Cash Management Customer Service Food Safety Restaurant Law 197

360Training

DECEMBER 11, 2019

The host or hostess is the first person customers see when they enter the establishment, so restaurant managers and customers expect them to be upbeat and smiling. Not only are hosts tasked with taking customers to their seats and fulfilling to-go orders, but they’re frequently charged with general upkeep of the restaurant.

Kitchen Safety 128

Kitchen Safety Certification Food Safety Front of House 128

7 Shifts

SEPTEMBER 20, 2022

How to Become a Bartender : Learn how to become a bartender including the experience and skills you actually need in order to get the job you're after. From upset customers to drama with your coworkers, here are ways to help manage the storm. Seal the deal with a digital certificate you can slap on your resume and LinkedIn.

FOH 195

FOH BOH Social Media Fine Dining 195

Modern Restaurant Management

MARCH 30, 2020

Restaurants are scrambling to accommodate a new kind of market – the frenzied and fearful delivery customer. How are restaurants responding to this new type of customer? As a restaurant operator, it’s imperative to understand and adapt to this new type of customer or else risk significant losses.

Delivery 204

Delivery Food Safety Mobile Ordering Customer Experience 204

Modern Restaurant Management

APRIL 4, 2024

People become evangelical when they have a transformative experience. Ask lots of questions, look for certifications such as Certified Humane, the Equitable Food Initiative, and the Fair Food Program and ratings like Seafood Watch. Actions like waste reduction are actually cost savers.

Sustainability 196

Sustainability Book Waste Food Supply 196

Modern Restaurant Management

JULY 14, 2020

A great customer and employee experience is in our DNA, and we are thrilled to bring the future into our kitchen with solutions that will transform the industry and make the White Castle experience all that it can be for generations to come.” Customers can now: Easily create and print QR codes to join the waitlist.

Mobile Ordering 164

Mobile Ordering Certification Loyalty Program Kitchen Safety 164

7 Shifts

NOVEMBER 22, 2021

Customer Analysis : discuss the types of customers you will attract and serve. Management Team : document your team and why they have the experience and expertise to make your restaurant a success. Industry Analysis : Document the size and trends in the restaurant industry to show readers you are an industry expert.

Document 393

Document Cash Management Small Business Take-out 393

Modern Restaurant Management

OCTOBER 13, 2023

The holiday season provides an opportunity for companies to express gratitude and appreciation to their employees and customers. For instance, gifting a vegan employee a certificate to a steakhouse might not be the gesture of goodwill intended—it could even be the final straw that sees them looking for new employment in the coming year.

Loyalty Program 176

Loyalty Program Workshop Events Certification 176

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Provide opportunities for professional growth and skill enhancement, whether through internal training sessions, workshops, or covering the costs of external courses or certifications.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

MAY 4, 2023

A 10-percent discount for a local restaurant is of course appreciated, but when looking to grab the attention of new customers – offering free food via direct mail has proven to be a more effective strategy. A free meal helps create lifelong customers. You can blanket a zip code or send the message straight to existing customers.

Loyalty Program 100

Loyalty Program Email Marketing Customer Service Certification 100

Modern Restaurant Management

FEBRUARY 21, 2022

However, restaurants have begun experimenting with vegan menus, elevating what was once a niche dietary option into a genuine culinary trend. Young chefs are experimenting with different vegetables and plant based products to create countless incredible new cuisines and replicate the exact texture and taste of the traditional animal meat.

Fine Dining 221

Fine Dining Fast Casual Food Supply 2022 221

Next Restaurants

FEBRUARY 6, 2023

To those making these efforts, here’s how you should be marketing your restaurant to allergen conscious customers. However, for allergen-conscious guests, navigating these warnings can often be tedious, confusing, and detrimental to their overall dining experience.

Allergens 117

Allergens Marketing Fine Dining Food Safety 117

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 178

Communication Training Dietary Restrictions Customer Service 178

Modern Restaurant Management

AUGUST 19, 2022

People relish knowing they can enjoy familiar food, a consistent experience and, usually, affordable prices. Unlike coupons or discount mailers, the proven offers are gift certificates to treat customers who are weary from unpacking boxes and painting rooms. Owning a restaurant isn’t only about cooking great food.

Franchise 197

Franchise Franchising Social Media Loyalty Program 197

Ken Burgin

JULY 17, 2022

Finalise the Festive Menus – it may be months away, but customers want menu and price certainty. Think about how to deliver a great experience with fewer staff – that might mean more self-service and product outsourcing. Promote Gift Hampers and Vouchers for corporate customers, and as gifts for ‘friends who have everything’.

Email Marketing 153

Email Marketing Book Merchandise Seasonal Menu 153

360Training

JANUARY 14, 2020

Can You Become a Waiter or Waitress with No Experience? The ability to land a job with no experience is why food service is many people’s first job. Highbrow establishments expect experience from most employees. And like any job, a worker with experience is going to have better luck getting hired. Absolutely!

Restaurant Law 78

Restaurant Law Certification Food Safety Kitchen Safety 78

Modern Restaurant Management

OCTOBER 22, 2021

This article will explore seven tips on using Facebook Ads to increase your market share of customers. Optimize the Landing Page Experience. You might also decide to create a custom landing page for visitors from social media. Once potential customers get to the landing page, they are encouraged to sign up to redeem the deal.

Social Media 197

Social Media Advertising Events Customer Experience 197

Modern Restaurant Management

DECEMBER 11, 2019

Certifications for electronics hardware that range from Underwriters Laboratory to the FCC, from Bluetooth SIG to SAR ratings for RF absorption by biological objects. ” ELM itself is defined as P&L-based orchestration and streamlining of experiential moments in customer journeys. .”

Management 141

Management Management Food Food Safety 141

Open for Business

MARCH 1, 2023

What is a work permit or a work certificate? In most states, teens at 14 or 15 will need a work permit or work certificate to prove they meet the minimum age requirements. Are teens able to provide customer service? It restricts the hours teens are permitted to work and what type of job they can do.

Restaurant Law 78

Restaurant Law Certification Hiring Customer Service 78

Modern Restaurant Management

APRIL 30, 2021

As indoor dining slowly begins to become a mainstream activity once again, it is worth reassessing the evolving customer preferences around foodservice restrooms. Now more than ever, poorly maintained restrooms can repel customers. Consider that most customers prefer paper towels over air dryers.

Consumer Goods 203

Consumer Goods Sustainability Customer Service Innovation 203

Goliath Consulting

SEPTEMBER 27, 2020

Voice-based tech is fast growing and increasingly evolving the guest ordering experience. These drive-thrus would allow customers to place their orders like any voice-assistant-enabled order taker, except that these systems would use machine-learning techniques to learn and continually improve based on actual orders and spoken language (4).

Technology 158

Technology Mobile Ordering Food Safety Customer Service 158

Ken Burgin

FEBRUARY 13, 2024

Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development. By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. How are customer feedback and complaints managed?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

JUNE 24, 2022

Elements from the ServSafe Certification. This is not only important for the safety of your employees and customers but also for your bottom line in the form of limiting liability. We've detailed six concepts that every restaurant employee handbook should cover to create a well-oiled machine.

Food Safety 197

Food Safety Kitchen Safety Restaurant Law Equipment 197

Perfect Daily Grind

FEBRUARY 3, 2023

The two-day event will include lectures, seminars, sensory experiences, and networking opportunities. Rancilio Specialty’s RS1 espresso machine receives Italian Espresso Institute’s Premium Certification. The results were then verified to ensure compliance with the Italian Espresso Institute Premium Certification standards.

2023 121

2023 Seminar Certification Food Supply 121

Perfect Daily Grind

MAY 17, 2023

All in all, it was an incredible experience and I’m very grateful to have had the opportunity to volunteer at the event.” Volunteers should also have some experience in customer service. Who can apply to be a volunteer?

2023 135

2023 Workshop Events Certification 135

Modern Restaurant Management

MAY 5, 2022

Cryptocurrency has real-world applications in the food industry, with restaurants using it to create new and exciting foods for their customers and find ways to use crypto as payments. Quiznos teamed up with digital asset provider Bakkt to allow customers to pay in Bitcoin. Enhancing customer experience. Camboflare.

Serving 189

Serving Loyalty Program Food Supply Point of Sale 189

Get Beyond

JANUARY 4, 2024

What’s more, consider sharing some or all of your mission with customers. Regarding strategy, the messaging can help current and future customers get to know you better and help you stand out. But, with the new year beginning, now is a great time for a refresher on customer service. Here’s why.

2024 52

2024 Small Business Cash Management Email Marketing 52

Modern Restaurant Management

AUGUST 25, 2021

A 2020 study showed that while consumers rate their dining experience more positively when the restaurant has properly implemented green practices, their satisfaction with the restaurant’s environmental performance isn’t enough to offset poor service experiences. Third Priority: A Team-First Orientation.

Operations 197

Operations Ordering Sustainability Food Supply 197

The Rail

OCTOBER 25, 2022

They should be trustworthy and honest, with plenty of experience and a proven track record in sales. If your restaurant staff know that you are selling, they may not be as motivated at work, and customer service standards could decline. Investors will want to see copies of the premises license, safety certificates, and the lease.

Document 66

Document Certification License Food Safety 66

Touch Bistro

SEPTEMBER 10, 2021

Their main responsibilities include taking food orders from guests and delivering orders to the kitchen, bringing customers their meals, and delivering checks when guests are finished eating. In addition to charming your customers, restaurant service staff should also be team players and take on other server responsibilities as needed.

Hiring 97

Hiring Front of House Fine Dining Customer Service 97