Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. In order to deal with these uncertainties, the top players had to work on bringing in technological advancements to survive and recover from the losses caused by the pandemic.

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Delivery Food Customer Service Front of House 575

Goliath Consulting

MAY 19, 2020

Catering has grown significantly over the last few years thanks to the widespread demand for this one word: convenience. Whether they be for office parties, conferences, birthdays or weddings, catering profits from the promise of efficiency, safety and most importantly—safe of mind. EXPLORE NEW CATERING VERTICALS. by Bora Kang.

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Catering Social Media Online Ordering Loyalty Program 378

Modern Restaurant Management

JULY 7, 2020

Food delivery aggregators: You’re well past your expiration date. While there are a slew of challenges facing both diners and restaurants as the COVID-19 pandemic continues, one notable element often omitted from conversation are the delivery drivers who actually make these services work, but we’ll get to that in a moment.

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Delivery Social Media Online Ordering Restaurant Law 517

The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. Real-time order tracking. If so, you’re not alone.

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Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

DECEMBER 10, 2019

Catering can be a great way to increase your sales during the holiday season. You already have the commercial kitchen, staff, customer base, and the economy of scale for bulk ordering so the cost of entry into catering should be relatively low. Add a flyer in to-go and delivery orders. Promote, Promote, Promote.

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Catering Seasonal Menu Employee Relations Small Business 354

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. On the customer side, AI is beginning to play a more significant role in online ordering. This not only frees up labor but also reduces order errors.

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Modern Restaurant Management

JUNE 3, 2025

Lastly, AI-powered chatbots and virtual assistants can handle customer service tasks like answering questions, taking reservations, and processing orders, ensuring faster and more efficient support. People are looking for authenticity and transparency, so highlighting where your ingredients come from or how food is made can go a long way.

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Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

DECEMBER 18, 2024

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. I think smart, AI-enabled platforms will turn data into intelligence around visit frequency, ordering, traffic patterns and more.

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2025 Loyalty Program Social Media Fast Casual 419

Goliath Consulting

MAY 8, 2020

Important points to consider before starting a catering program. Off-premise catering is undoubtedly a compelling business opportunity for restaurant owners. Catering also gives businesses brand exposure and valuable marketing opportunities. But on average these numbers are much more modest. annually through 2019 (4).

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Modern Restaurant Management

MAY 16, 2020

The return of high-value customers with large business orders is a big opportunity for restaurants. Reinvent Your Catering Menu. Many offices are requiring individual packaging for catered food and even office snacks. The majority of ezCater orders now contain individually packaged items. Deliver on Delivery.

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Social Media Guest Recovery Catering Merchandise 450

ChowNow

MARCH 21, 2025

Key demographic factors to consider: Age: Are you catering to college students, young professionals, families, or retirees? Climate & Seasonality: Does the weather impact what people order or when they dine out? Ask yourself: Dining Preferences: Do they prioritize health-conscious options, indulgent comfort food, or trendy dishes?

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Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JANUARY 12, 2024

KIn the dynamic world of quick-service restaurants, innovation and adaptability are critical to evolve successfully in order to drive business growth with consumer preferences continuously changing. With industry data projecting the catering and food service sector to reach $477.3B

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Modern Restaurant Management

JUNE 25, 2020

Consumers have had to alter their lifestyles and the way they think, down to their most basic habits – including thinking twice before daring to order food. In order to survive in the restaurant landscape, having a seamless practice for contactless carryout will be very important. This starts in the kitchen.

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Customer Experience Food Order Point of Sale Delivery 539

ChowNow

JUNE 12, 2025

And no, increasing restaurant sales doesn’t mean turning your restaurant staff into pushy upsellers trying to squeeze a few extra dollars out of every order. Create Limited-Time Offers That Drive Action Limited-time offers (LTOs) give potential customers a reason to order now, not later.

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Loyalty Program Social Media Online Ordering Email Marketing 195

The Restaurant Group

MARCH 23, 2025

Introduction Hey there, fellow food enthusiast! Ever noticed how ordering your favorite meal has become as easy as pie? That’s the magic of online food ordering systems. The benefits of online food ordering system go beyond convenience. No more waiting on hold or repeating your order multiple times.

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Online Ordering Food Order Ordering Loyalty Program 78

Modern Restaurant Management

MAY 23, 2023

For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game. Consumers ordering deliveries still want to make sure it feels like they are treating themselves.

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Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

MAY 21, 2024

Rethinking Beverages The typical drink upsell—soft drinks and coffee or tea—has decreased over the past few years as customers increasingly eat restaurant food at home. In its place, we’ve seen an explosion of specialty beverages that serve as enticing add–ons or stand-alone orders.

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Beverage Fast Casual Seasonal Menu Customer Experience 493

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Over the next decade, a generation passionate about health and wellness will demand restaurants be transparent about food from farm to table.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 19, 2021

But, along the boulevard of online ordering, new locations are built with a handful of pixels, not a truckload of bricks. First, identify a gap in the market—often using a delivery system’s regional data to see which cravings went unsatisfied. New idea, online menu, real food. It’s that’s simple.

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Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. Creating a contactless ordering experience for guests at your restaurant is important in order for your business to stay competitive and profitable. in the online food delivery sector.

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Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

ChowNow

FEBRUARY 13, 2025

Is online ordering inefficient? Do you lose money due to food waste? Experiencing over-ordering or last-minute shortages? With a modern cloud-based POS, restaurants can streamline order taking, reduce human error, and improve the overall speed of service. Are labor costs too high? Too many missed reservations?

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2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

AUGUST 18, 2020

At the beginning of the pandemic, Paul Dioguardi, owner of Colorado-based Hickory House Ribs, realized there was only so much he could do with the amount of available restaurant tables so he decided to focus on growing the catering side of the business. With COVID, restaurants were shut down completely, only offering takeout and delivery.

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Marketing Front of House Back of House Food Truck 493

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. Diners simply don’t want the low food quality that often comes with long menus. Health-Conscious Food Will Dominate Menus.

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2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. Online Ordering Will Continue to Thrive.

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Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared.

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Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

APRIL 1, 2020

As the novel coronavirus outbreak leads to state-mandated dining room closures, many food service franchisors are struggling to maintain business. In response to the influx of delivery and pickup orders at Teriyaki Madness, the brand has added drive-thrus in TMAD parking lots where they didn’t exist originally.

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Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

MAY 26, 2020

As states begin lifting stay-at-home orders, some regions have resumed in-person restaurant dining operations. In response to these changes, many restaurants will be serving in-person diners at a limited capacity, while maintaining an accelerated demand for food deliveries.

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Social Media Coupons Customer Service Customer Experience 519

Modern Restaurant Management

AUGUST 11, 2020

Although people may be restricted from dining in your physical restaurant space, there are many virtual events your restaurant can take part in order to connect with past and future guests. These could include cocktails, food and beverage tastings, appetizers, main courses, desserts, event decor, and just about anything else you can think of.

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Events Entertainment Food Supply Equipment 531

Modern Restaurant Management

NOVEMBER 19, 2019

Unique Food and Beverage Experiences. In addition to coffee beverages, Roastery visitors can enjoy food at Princi™, the renowned artisanal boutique bakery and cafe founded by Italian baker Rocco Princi. Coffee Bars.

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Delivery Reservations Customer Experience Retail 322

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. Food-away-from-home spending is likely to see modest growth as softer consumer spending patterns prevail. ” A Year of Challenges U.S.

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Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

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2022 Mobile Ordering Guest Recovery Point of Sale 539

Restaurant Business

JUNE 13, 2025

Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. billion and international food delivery service Deliveroo for $3.9 billion, both in cash. The pending deal for U.K.-based

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Reservations Leadership Advertising 2025 216

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

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Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022.

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Catering 2024 2023 Guest Recovery 251

Modern Restaurant Management

AUGUST 25, 2020

Outdoor dining works great during the warmer weather, and for facilitating additional curbside/delivery. By having pre-ordered, ready-to-serve menu items that go beyond the traditional meal for pickup/curbside, restaurant operators have a chance to capture additional ROI, even during the downturn.

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Seasonal Menu Outdoor Customer Service Catering 493

Modern Restaurant Management

MARCH 26, 2020

With many states ordering dine-in restaurants to shutter, getting the word out if you can offer curbside pickup, delivery and takeout is crucial. “These new takeout options make healthful food readily available, particularly for those vulnerable populations that cannot easily grocery shop.”

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Social Media Food Order Small Business Delivery 526

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. One of the key functionalities within many QSR and fast casual mobile apps these days is the ability to order ahead and select curbside pickup.

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