Black Box Intelligence

DECEMBER 18, 2024

On the surface, the numbers suggest a robust recovery. But unfortunately, there’s a good reason for that… and it doesn’t involve guests suddenly getting much stronger urges to visit more restaurants. Typically, this is when restaurants close completely or operate under reduced hours. Comp Sales -2.5%

2024 52

2024 Guest Recovery Point of Sale 2023 52

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

APRIL 1, 2020

As restaurant operators, you are a part of the community, providing an experience and opportunity for people to come together, celebrate events or both. Since guests cannot frequent their favorite establishments in person, they're now leaning on you to bring a "dine-in experience" to their homes.

Guest Recovery 414

Guest Recovery Customer Experience Social Media Food Order 414

Modern Restaurant Management

MAY 5, 2021

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. In fact, 30 percent of recent casual dining visitors think there is an opportunity to improve the quality of the beverage offer.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

JULY 30, 2021

Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices. Keeping the pandemic in mind and with an eye on the future, Curry Up Now is temporarily reducing the typical development fee for eligible entrepreneurs that enter a new multi-unit operator agreement.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Takeout For Good. Aramark Creates Safety Plans.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

JUNE 17, 2021

Features of the new restaurant design were determined following a thorough brand study on drive-thru operations and Guest habits, and include a double drive-thru lane, parking stalls for curbside pickup, a walk-up window, and patio seating. ” Franchise opportunities remain in areas across the U.S.,

Franchising 431

Franchising Franchise Food Truck Loyalty Program 431

Modern Restaurant Management

JANUARY 15, 2021

“The struggles of the restaurant industry are well documented and we acknowledge that some operators have not survived the pandemic,” David Portalatin , NPD food industry advisor and author of Eating Patterns in America. The remaining two restaurant types – Fast Casual and Fine Dining – accounted for 4.5

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

FEBRUARY 17, 2021

This means the operational logistics can no longer be a one size fits all approach and brands must meet consumer demand with a personalized, flexible solution that adapts to individual preferences.” Fast food, fast casual and sit-down restaurant apps have seen the biggest jump since last April. Drive-thru. QSR Hiring.

2021 474

2021 Mobile Ordering Download Loyalty Program 474

Modern Restaurant Management

FEBRUARY 28, 2020

Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences. With the ability to cover and heat all areas, AQUAlounge will ensure a comfortable guest experience while sipping cocktails, dining or relaxing on the water.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

AUGUST 17, 2020

Since the week ending June 28 the industry’s recovery remains stagnant. Quick service and fast casual segments continue outperforming full-service restaurants by a very wide margin. Guest Trend Insights from Black Box Guest Intelligence™ Restaurant Staff Key to Retaining Guests by Maintaining a Clean & Safe Environment.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

JULY 14, 2020

The deployment will test speeds in production, taste, quality and operational optimization with backend POS integration. With a QR code, guests can easily scan the code safely from their own device and join the waitlist through DineTime. We look forward to being a part of White Castle’s next 100 years.”

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

MARCH 8, 2024

Overall, “large parties,” or a party with eight or more guests, had a +2 percent increase in same-store transactions in Q4 2023 compared to Q4 2022. Cheers to 2023: Overall, restaurant and bar guests drank approximately +11 percent more alcohol in Q4 2023 compared to the average for Q1 through Q3 2023.

Catering 251

Catering 2024 2023 Guest Recovery 251

Modern Restaurant Management

JUNE 1, 2020

The average number of transactions/purchases our measured outlets are handling has doubled since the end of March, and is now only -14 percent below the norm for outlets still operating. However, growth in average spending per guest remains negative for full-service restaurants.

2020 324

2020 Food Safety Online Ordering Guest Recovery 324

Modern Restaurant Management

SEPTEMBER 27, 2024

Another Expert Market report sponsored by Toast, revealed that over half (56 percent) of US F&B business owners say managing operational costs and maintaining profitability is their main challenge. Managing operational costs and profitability (56 percent) 2. Most common challenges for US F&B business owners: 1. percent in 2018.

Food Truck 251

Food Truck Fast Casual Food 2024 251

Foodable

JUNE 19, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. Barron and McEnery explore the potential changes coming to the casual dining sector, and consider the manner in which guest service may evolve to meet those new needs.

Guest Recovery 52

Guest Recovery Dine-in Casual Fine Dining 52

Modern Restaurant Management

JULY 1, 2020

Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. Diminishing Customer Satisfaction With Restaurants May Hamper Recovery Efforts. says it is clear that the restaurant industry is well on its way to recovery.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

SEPTEMBER 3, 2020

The normalcy of customers coming in the doors for a night of dining or even a casual lunch feels like a vision of the distant past. Even for restaurants who are by all intents and purposes “reopened” – with or without capacity restrictions – it has become much more expensive to operate in the new normal.

Fine Dining 502

Fine Dining Restaurant Law Outdoor Food Truck 502

Modern Restaurant Management

DECEMBER 12, 2019

This has resulted in an increased demand for additional cafes across the state, creating a tremendous business opportunity for experienced operators looking to diversify or be part of the brand's early growth in Colorado," said Craig LeMieux, area developer for Tropical Smoothie Cafe. "My ” Perfectly Designed Pizza Hut.

Franchising 275

Franchising Franchise Loyalty Program Book 275

Modern Restaurant Management

NOVEMBER 5, 2019

Additionally, Joe Erlinger, most recently President, International Operated Markets, has been appointed President, McDonald's USA, effective immediately. We also believe Kempczinski's focus on menu innovation, restaurant operations, and international expertise (from his time at Kraft) make him a strong CEO candidate.

Waste 253

Waste Food Leadership Customer Service 253

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. As of Saturday, May 9, on average almost 30% of the restaurants operated by the companies that participated in our Restaurants Recovery Sales Flash survey opened their dining rooms in some capacity. Collected and distributed 3 times per week.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Black Box Intelligence

AUGUST 24, 2021

To stop hemorrhaging employees, restaurant operators must invest in solutions that keep them engaged and satisfied. Short-staffing leads to dissatisfaction – of guests and employees. The impact of limited staffing is evident in guest sentiment data. Staffing is vital to guest satisfaction.

Guest Recovery 98

Guest Recovery Back of House Point of Sale Customer Service 98

Modern Restaurant Management

JUNE 9, 2021

Fresh prepared produce delivers many benefits to foodservice operations from cost and labor savings along with increasing back of house efficiency, food safety, and freshness. Other benefits include greater product consistency, which is especially important for operators, and less wasting from chopping, scooping, and prepping fresh produce.

Kitchen Safety 421

Kitchen Safety Food Supply Fast Casual Food Safety 421

Foodable

SEPTEMBER 11, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. This may have a trickle-down effect for the casual and fine dining sectors. Episode Highlights: Barron explains how Burger King has implemented an entirely new touchless restaurant concept.

Guest Recovery 63

Guest Recovery Mobile Ordering Fine Dining Fast Casual 63

Black Box Intelligence

OCTOBER 29, 2024

Fast Casual Dining They have seen a slight traffic boost This is possibly due to customers’ “trade up” from QSR, especially when price differences narrow. Casual Dining Both traffic and sales underperforming compared to QSR and fast casual. Family Dining Similar to Casual Dining both traffic and sales underperforming.

2024 52

2024 Guest Recovery Fast Casual 2025 52

EATER

DECEMBER 6, 2022

It’s impossible not to get caught up in the casual spontaneity of Espiritu — for $20 the bar staff will light any drink on fire; on some nights they pull a grill out into the street for a homey cookout — but don’t let the frivolity deceive.

2022 246

2022 Fine Dining Dine-in Food Truck 246

Black Box Intelligence

SEPTEMBER 26, 2024

After several challenging months, signs of recovery are beginning to appear. Our expectation has always been for a stronger Q4 relative to Q3, and the latest data shows that the recovery may start earlier than expected. In addition, Fast Casual, and Upscale Casual were also successful. AUGUST: BY THE NUMBERS -0.4%

Front of House 52

Front of House Point of Sale Guest Recovery Back of House 52

Modern Restaurant Management

JANUARY 22, 2021

“This new model will allow our franchisees to go-to-market quicker than ever before, while reducing the overall development and operational costs,” said Jim Stevens, president of Golden Chick. “We’re partnering with top-tier franchise operators who recognize our momentum and are eager to be a part of our story.

Franchising 508

Franchising Franchise 2020 2021 508

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. Fast food far outpaced fast casual and casual dining restaurants by more than 2X in the past month. Fast Casual.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

OCTOBER 4, 2021

The findings have offered insight into consumer expectations to support restaurant brands as they work to navigate ongoing operating, social, and economic shifts over the past year and a half. Consumers are most interested in joining fast food loyalty programs compared to fast casual, local chains, etc. Fast Casual.

2021 426

2021 Fast Casual Mobile Ordering Social Media 426

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." The key to the industry's recovery will be the strength of each daypart. " Top Recovery Trends. . "Quality, " Top Recovery Trends.

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

DECEMBER 14, 2020

introduced its "Make It This Winter" platform, which offers a collection of resources, including one-on-one consultations with US Foods experts, informational webinars, new outdoor dining products, and updated online materials and tools for restaurant operators to tackle the ongoing challenges brought on by the COVID-19 pandemic. "With

Webinar 474

Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Through a QR code, guests can easily scan the code and join the waitlist through Yelp. Pre-COVID, companies provided food to employees and guests for meetings, events, or as a perk.

Food Safety 362

Food Safety Customer Experience Website Management Employee Relations 362

Modern Restaurant Management

AUGUST 16, 2021

This edition of MRM Research Roundup features the latest facts and figures of restaurant operations, the state of business dining, and the mid-year gift card report. Even where restrictions are minimal, labor shortages may keep operators from realizing their full operational capacity.” The State of the Restaurant Industry.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

Modern Restaurant Management

DECEMBER 4, 2020

“Even the restaurants that have succeeded and done reasonably well with pivoting to a takeout operation have still suffered considerable losses. ” The Long Road to Recovery. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one. Beauty care, SPA, and fitness center.

Loyalty Program 364

Loyalty Program Online Ordering Consumer Goods Fast Casual 364

Modern Restaurant Management

MARCH 19, 2021

As consumers have become more aware of the obstacles restaurants face in their day-to-day operations, going direct creates opportunities and benefits for operators to align with the changed diner expectations uncovered in this report. Six igloos for outdoor dining or 27 propane heaters or 183 tanks of propane to keep guests warm.

2021 340

2021 Point of Sale Delivery Food Order 340