Restaurant Business

JUNE 6, 2025

But it wasn’t quite so bad for fast-casual concepts , which outpaced other categories with 9% growth in 2024, according to Technomic. Fast-casual chicken chains, including Dave’s Hot Chicken, saw double-digit sales growth, while fast-casual pizza continued to falter. By Heather Lalley on Jun.

Fast Casual 141

Fast Casual Leadership 2025 2024 141

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This

2024 251

2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

MARCH 11, 2022

In particular, supply chain disruptions and staffing shortages – whether due to resignations or illness – are forcing quick service and fast casual restaurants to adapt quickly to changing conditions. Former competitors are now part of the same umbrella company.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

Modern Restaurant Management

MAY 30, 2025

Fast Food and QSR Value The United States Fast Food & Quick Service Restaurant Market size was valued at US$ 248.8 billion by 2033, according to The "United States Fast Food and Quick Services Restaurants Market Size and Share Analysis – Growth Trends and Forecast Report 2025-2033" from ResearchAndMarkets.com.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Restaurant Business

JUNE 11, 2025

A rendering of Perkins Griddle & Go fast-casual concept. Simultaneously, the company also created a fast-casual version of Perkins called Griddle & Go, another nod to younger, on-the-go customers. News food drink Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains.

Fast Casual 169

Fast Casual Front of House Back of House Leadership 169

7 Shifts

OCTOBER 28, 2024

Birthday discounts, exclusive offers for repeat customers, or “VIP” events for loyal patrons are great ways to encourage people to return to your restaurant. For fast-food restaurants, the average paid CAC is $27, while the average organic CAC is around $9. You can also offer special promotions to keep customers engaged.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

Fast Casual 553

Fast Casual Hiring Front of House Online Ordering 553

Modern Restaurant Management

APRIL 9, 2024

We’ve seen this trend take off at many quick-serve or fast-casual chains, where displays and screens provide entertainment value for patrons as they wait for their meals or decide if they are staying for dessert. Experiences like these are here to stay as the lines between physical and digital media continually blur.

2024 508

2024 Mobile Ordering Front of House Fast Casual 508

Restaurant Business

JUNE 11, 2025

News marketing delivery technology Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here. Get today’s need-to-know restaurant industry intelligence.

Advertising 216

Advertising Fast Casual Social Media Leadership 216

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. Chef driven fast casual restaurants feed consumers’ desires for high quality menu items delivered quickly and on the go.

2024 474

2024 Food Truck Fast Casual Allergens 474

Restaurant Business

JUNE 6, 2025

The eight-unit fast-casual concept Off The Hook Restaurants is beefing up its executive team as it plans growth in Louisiana. She also led a turnaround at Jamba as vice president of operations, and spent 14 years with Starbucks, rising to director of business operations. Blaze is now based in Atlanta. Have consumers moved on?

Fast Casual 141

Fast Casual Leadership Franchise Franchising 141

Modern Restaurant Management

MAY 5, 2021

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. In fact, 30 percent of recent casual dining visitors think there is an opportunity to improve the quality of the beverage offer.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

FEBRUARY 27, 2025

” I Heart Fries, which currently has two locations in Miami and Deerfield Beach, FL, has been hosting events to raise awares of the brand including DATE NIGHT WITH DYL and a six-week Holiday Dance Competition, where dance teams compete to be the official dance team of I Heart Fries commercials and personal appearances.

Franchise 221

Franchise Franchising Social Media Influencer 221

ChowNow

JANUARY 23, 2025

Here are the most effective ways to accomplish this: Stay active on social media: Share updates about your menu, highlight special events, or give followers a behind-the-scenes look at your restaurants operations. For more ideas, check out our restaurant event ideas guide. or Is there anything we can do better?

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. In the U.K.

2020 480

2020 Food Safety Fast Casual Guest Recovery 480

ChowNow

FEBRUARY 12, 2025

The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it. A casual brunch spot in a college town will attract a different crowd than a high-end steakhouse in a business district. Make It User-Friendly : A good restaurant website should be easy to navigate, mobile-friendly, and fast.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MARCH 21, 2025

Meanwhile, a fine-dining steakhouse targeting business professionals will prioritize a refined menu, premium pricing, and marketing efforts that focus on corporate events and high-end experiences. Lifestyle Choices: Do they prefer fast, casual meals or long, social dining experiences? Whats Their Menu Like?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JUNE 24, 2020

Even before current events arose, online ordering capabilities and digital touchpoints were becoming nearly ubiquitous. Take the casual-dining chain, TGI Fridays, for example. The best thing to do is find online ordering software that is easy to set up, fast to get started with and doesn’t cost a lot of money.

Online Ordering 579

Online Ordering Ordering Coupons Social Media 579

Modern Restaurant Management

JANUARY 2, 2024

On Menu Ingredients We predict the rise of “bougie” ingredients like caviar, lobster and truffle popping up at restaurants at more affordable prices and in more casual settings like fast casuals and QSRs. General liability claims are not likely to fade any time soon, either.

2024 493

2024 Fast Casual Food Safety Insurance 493

ChowNow

JUNE 12, 2025

It’s tempting to chase quick wins with deep discounts or paid promos, but those tactics usually eat into your margins as fast as they spike short-term numbers. Offer set packages for meetings, staff lunches, or small events. You can even schedule recurring catering so you’re top of mind every week.

Loyalty Program 195

Loyalty Program Social Media Email Marketing Online Ordering 195

Restaurant Business

JUNE 11, 2025

The convenience-retailing giant on Wednesday announced a Craveables Value Menu, pitting it in head-to-head competition with fast-food chains also looking to win consumers over with low prices. Photo: Shutterstock 7-Eleven is ready to do battle in the summer value wars.

Fast Casual 156

Fast Casual Cash Management Leadership Retail 156

Restaurant Business

JUNE 5, 2025

News independents chefs Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Fast Casual 141

Fast Casual Leadership 2025 Loyalty Program 141

Modern Restaurant Management

OCTOBER 12, 2022

Recently, Thanx customer Velvet Taco, the Dallas-based fast-casual restaurant serving globally inspired tacos, has done just that with the launch of their Hidden Backdoor M enu. The fast-food giant brought back the Mexican Pizza in May 2022 as a Limited Time Offer. Exclusivity can apply to more than just menu items.

Loyalty Program 471

Loyalty Program Merchandise Mobile Ordering Coupons 471

Modern Restaurant Management

DECEMBER 21, 2022

Restaurateurs may very well look to expand beyond the typical pop up, food truck, festival or off-premises event to more interesting, intimate venues like social influencer kitchens, dining rooms and gardens. Fast casual will continue to shine as it has since the pandemic generating the highest asking prices in the marketplace.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

FEBRUARY 18, 2020

In the short term, it’s QSR that will experience labor improvement, then fast-casual. Restaurants will become increasingly casual. Restaurants will now need to juggle multiple alternative revenue paths: CPG development, dark kitchens, pop ups, events and more. Suzannah Gerber of Haven Foods.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 17, 2020

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. Quick service and fast casual segments continue outperforming full-service restaurants by a very wide margin.

2020 493

2020 Loyalty Program Mobile Ordering Food Safety 493

Modern Restaurant Management

MAY 3, 2024

Adults 18+ specific questions about non-alcoholic beverages to help inform restaurants, retailers, event planners, and food and beverage firms with business strategies. In Causeway Solutions’ April 2024 survey, we asked more than 800 U.S. Survey Question: How often do you dine at the following establishments?

Menu 373

Menu Fast Casual Beverage Social Media 373

Modern Restaurant Management

AUGUST 31, 2020

Despite COVID-19 and the dramatic impact on the QSR/Fast Casual restaurant space, Clean Juice experienced something slightly different and more in line with what was happening in the organic food industry as a whole – a surge in interest and growth. People gather around food, more specifically, the food you prepare and offer.

Food 596

Food Food Supply Franchise Franchising 596

Modern Restaurant Management

MARCH 26, 2021

Flynn now owns and operates a combined total of 2,355 quick-service, fast casual and casual dining restaurants, generating $3.5 We are optimistic the Fuzzy’s brand will resonate with those in the area looking for affordable, approachable, fast casual dining,” said Pittsley.

Franchise 431

Franchise Franchising Fast Casual Loyalty Program 431

Modern Restaurant Management

MARCH 3, 2025

We were entering the saturated fast-casual burger space and knew we needed to make an impact. Host events, support local causes, and create moments where loyal guests feel part of something bigger than just a restaurant. One example is Harriet’s Hamburgers in Charlotte, NC, top photo.

Social Media 252

Social Media Email Marketing Customer Experience Loyalty Program 252

Modern Restaurant Management

JANUARY 12, 2023

" At the same time, planning these events takes time and creativity, and the end product—if organizers are not careful—isn’t always stellar. According to the Auguste Escoffier School of Culinary Art , fast-casual eateries and fine-dining restaurants average between 10 and 40 employees.

Transportation 498

Transportation Loyalty Program Fast Casual Fine Dining 498

Modern Restaurant Management

MARCH 18, 2021

Honeygrow, the Philadelphia-based fast casual restaurant, for instance, engages customers only through image-rich digital kiosks, collapsing menu, ordering, and check-out into a single experience. To work fast, work in parallel to define what we’ll do and how we’ll do it. Diner Preference. Patrons standing back?

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Restaurant Business

JUNE 5, 2025

On Thursday, the casual-dining chain promoted Lyle Tick, its president and chief concept officer, to the top job. News casual_dining Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. By Joe Guszkowski on Jun. Sign up here. Get today’s need-to-know restaurant industry intelligence.

Leadership 152

Leadership 2025 Fast Casual Franchise 152

Goliath Consulting

JUNE 15, 2021

Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. Suppliers have trouble finding enough personnel, and fast food restaurants’ “chicken sandwich wars” have pushed demand even higher. What are causing these disruptions in the US food supply chain?

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Modern Restaurant Management

JANUARY 26, 2023

Other supply chain related events, which spanned from restaurant equipment (creating issues for restaurant development and timing) to the Avian flu/eggflation issues, also negatively impacted the industry. Growth won’t be as fast as one would have hoped, and supply chain continues to be a challenge.

2023 474

2023 Employee Relations Franchise Franchising 474

Modern Restaurant Management

MAY 28, 2021

Clean Juice®, honored its franchise partners during its annual Juicey Awards event. Founders Landon and Kat Eckles kicked off the event by welcoming all franchise partners and home office team members and outlining another record-setting performance in 2020 in which they served more than 2.2 Clean Juice Celebrates Franchisees.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Restaurant Business

JUNE 13, 2025

The fast-food franchisor is asking a federal court to sign off on its decision to terminate Paradigm Investment Group’s franchise agreement.  Private-equity firm Savory Fund made a major investment in casual-dining chain Hawkers Asian Street Food.  million last year, that’s more than double the next closest chain.

Operations 130

Operations Leadership 2025 Fast Casual 130