Modern Restaurant Management

JANUARY 26, 2023

Other supply chain related events, which spanned from restaurant equipment (creating issues for restaurant development and timing) to the Avian flu/eggflation issues, also negatively impacted the industry. Restaurants must also learn to operate with fewer employees and rely more on technology. Are some doing well and others not so?

2023 190

2023 Franchise Franchising Employee Relations 190

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

DECEMBER 14, 2021

Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded. Here's a summary of what to expect and what restaurants can do to stay ahead.

2022 204

2022 Employee Relations Outdoor Fast Casual 204

The Restaurant Group

JANUARY 11, 2024

Tell a good story about your restaurant, one that makes it relatable and enticing to your target market. Concept Are you going for formal or casual? The hard part has just begun—you must track and monitor your income and expenses, maintain employee records, oversee operations, and more. After all, time is money.

Customer Service 78

Customer Service Food Safety Uniforms Employee Relations 78

Black Box Intelligence

SEPTEMBER 16, 2022

The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. . Words relating to time such as “wait” were mentioned in 25% of Full-Service off-premise reviews and “minutes” was mentioned in 19% of them. Limited-service includes quick service, and fast casual.

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 198

2023 Loyalty Program Mobile Ordering Customer Experience 198

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. Directly managing a delivery workforce comes with a slew of management and administrative-related burdens and costs for operators. Labor Wars.

2019 186

2019 2020 Employee Relations 2030 186

Black Box Intelligence

SEPTEMBER 21, 2021

Quick-service and fast casual restaurants fall under the limited-service umbrella. Fine dining, upscale, casual family dining and casual dining restaurants fall under this category. Fast casual restaurants. The average guest check for fast casual restaurants is below $15. Casual dining restaurants.

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

QSR Automations

APRIL 29, 2024

Higher job satisfaction helps ease employee turnover, easing the ongoing battle of labor. Whether it’s a special occasion or a casual meal, guests can expect personalized service and attention to detail, resulting in increased customer satisfaction and loyalty.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

Black Box Intelligence

AUGUST 20, 2022

July’s top performing segments based on sales growth were Family Dining and Fast Casual. The industry’s worst performing segments – those posting negative YoY same-store sales growth – were Casual Dining and Fine Dining. Full-Service guests also tended to provide higher value-related average star ratings for lunch specials as of Q2.

Fast Casual 89

Fast Casual Fine Dining Point of Sale Casual 89

Lavu

NOVEMBER 10, 2022

The 2022 State of the Restaurant Industry found that 70% of operators do not have enough employees to support customer demand. 1) Self-Ordering Kiosks Most quick service and fast casual restaurants have customers place orders with a person at a counter. And, it’s easier than ever to bring automation tools to a restaurant.

Employee Relations 78

Employee Relations Inventory Fast Casual Point of Sale 78

Modern Restaurant Management

APRIL 1, 2020

Quick-service restaurants pride themselves on the ability to serve up fast, inexpensive casual meals to diners who don’t always have the time to cook. Paying with cash also enables face-to-face interaction between patrons and restaurant employees, a benefit that contactless payments lack. Customers Want Payment Options.

Cash Management 173

Cash Management Mobile Ordering Fast Casual Employee Relations 173

Foodable

MARCH 29, 2022

Fast Casual Drive-Thru? In 2021, the fast casual chain opened 31 units, with 18 in suburban and residential communities, Neman said. Filed by a total of 24 tipped employees at Nusr-et, the class-action lawsuit alleged that from Nov. The unit's opening date and hours of operation have yet to be determined. March 18, 2022)).

Fast Casual 105

Fast Casual Employee Relations 2021 Point of Sale 105

Modern Restaurant Management

MARCH 15, 2021

They need to know if your brand is fun and casual, professional and fast-paced, or passionate and customer-service oriented. In my experience, spending money on multiple marketing efforts is key to driving leads whether it is through digital advertising, social media advertising, public relations, content marketing and trade shows.

Franchise 209

Franchise Franchising Employee Relations Fast Casual 209

Sante

MAY 11, 2020

The list of common work-related injuries will vary depending on what part of the restaurant you are discussing. These three related types of injuries account for nearly 25% of all on-the-job injuries in the American workforce. Wearing appropriate footwear is probably the closest thing to a cure-all for work-related joint pain.

Employee Relations 130

Employee Relations Front of House Back of House Kitchen Safety 130

Qu

MARCH 31, 2023

But between third-party delivery integration headaches, order fulfillment complications, and inconsistent customer experiences across channels, fast casual and quick-service restaurants (QSRs) are now faced with many technology-related inefficiencies. But there’s good news, too. They need a partner.

2023 52

2023 Fast Casual Point of Sale Employee Relations 52

Modern Restaurant Management

AUGUST 17, 2020

Quick service and fast casual segments continue outperforming full-service restaurants by a very wide margin. Other leisure-related categories affected the most included travel, cruises, lodging and airlines. How Is Casual Dining Doing? These percentages have held relatively flat for the last four weeks.

2020 198

2020 Loyalty Program Mobile Ordering Fast Casual 198

Black Box Intelligence

SEPTEMBER 15, 2022

The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. On-premise frequency of the word “cold” was more reasonable at 3% percent. Words relating to time such as “wait” were mentioned in 25% of Full-Service off-premise reviews and “minutes” was mentioned in 19% of them.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Restaurant Engine

AUGUST 9, 2023

Tip #1: Treat Your Employees Well While this may not be the first thing that pops into your mind, it is one of the most important things you can do to level up your restaurant. According to the Harvard Business Review (and many others), engaged, happy employees are the secret to your success. Have employee events.

Compost 52

Compost Recycling Website Management Employee Relations 52

Lavu

JANUARY 21, 2020

This includes the pay made to both hourly wages and salaried workers, employee benefits, and taxes. Anything in a restaurant classified as labor-related is considered when calculating restaurant labor cost percentage. This allows you to pay employees based on when they start working rather than when they clock in. Go paperless.

Employee Relations 78

Employee Relations Point of Sale Fast Casual Hiring 78

The Rail

JANUARY 19, 2023

Electric Vehicle Fleets Many restaurants have a fleet of vehicles for deliveries, marketing purposes, and other restaurant-related business. In addition to self-serve kiosks at fast-food restaurants, many casual and fine-dining restaurants provide ziosks or tablets at each table. Trivia and other games are often available too.

Social Media 59

Social Media Fast Casual Fine Dining Food 59

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

JANUARY 3, 2024

. – Peter Kellis, Founder and CEO of TRAY As consumers continue to prioritize convenience, we believe the expectations that restaurants offer an accessible and seamless experience will continue to rise, particularly in the fast-casual category.

2024 133

2024 Loyalty Program Customer Experience Customer Service 133

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

Franchise 204

Franchise Franchising Fast Casual Point of Sale 204

Black Box Intelligence

MAY 25, 2022

Two weeks into May, the segments with the largest average check growth year over year were family dining, casual dining and fast casual. However, fast casual and fine dining are experiencing a slowdown in their check growth compared to April. Powered by Black Box Financial Intelligence™.

2022 52

2022 Fast Casual Fine Dining Casual 52

Black Box Intelligence

JULY 26, 2022

Upscale Casual also saw a steep decline compared to May 2022. While Fast Casual also saw a small decline in year-over-year sales growth, the segment managed to take the lead as the best performing segment in same-store sales growth. Quick Service was the only segment to experience year-over-year sales growth last month.

Fast Casual 78

Fast Casual Point of Sale 2022 Fine Dining 78

Modern Restaurant Management

SEPTEMBER 23, 2020

The hardest hit have been casual dining sit-down restaurants and national chains that complied with local COVID-19 mandates to limit or ban indoor dining. Year-over-year revenue comparisons show quick service restaurants are above year-ago levels, while casual restaurants were still down 30-40 percent in May.

Customer Service 182

Customer Service Cash Management Small Business Communication 182

Sling

NOVEMBER 22, 2020

Deciding how to classify exempt vs. non-exempt employees can be confusing at first. Exempt Vs. Non-Exempt Employees And The FLSA. It’s the first two standards — minimum wage and overtime pay — that directly apply to our discussion of exempt vs. non-exempt employees. What Is An Exempt Employee? Minimum Wage.

Employee Relations 78

Employee Relations Website Management Article Agriculture 78

EATER

JANUARY 15, 2021

But he soon found that the responsibility to get people to wear masks fell on the employees. “No Some have bars and dining rooms that stray from familiar bowling-alley fare, such as the Bay Area’s Castro Valley Bowl, with its casual Thai and Laotian stand, Lucky Lane 33 Cafe. And many casual bowling fans likely won’t come at all.

Sports 120

Sports Social Media Employee Relations Seasonal Menu 120

Black Box Intelligence

AUGUST 20, 2022

July’s top performing segments based on sales growth were Family Dining and Fast Casual. The industry’s worst performing segments – those posting negative YoY same-store sales growth – were Casual Dining and Fine Dining. Full-Service guests also tended to provide higher value-related average star ratings for lunch specials as of Q2.

Fast Casual 40

Fast Casual Fine Dining Point of Sale Casual 40

Modern Restaurant Management

OCTOBER 4, 2021

Intriguingly, it appears fast casual restaurants have started taking back the customers they lost to quick serve restaurants since the pandemic, with consumers visiting fast casual restaurants more often, up to 24 percent from 21 percent in May. Fast Casual. Fast casuals are beginning to take back their customers.

2021 171

2021 Fast Casual Mobile Ordering Social Media 171

Modern Restaurant Management

DECEMBER 28, 2020

Through better employee training in 2021, brands can make sure their five-star app isn’t ruined by a disjointed in-person experience. According to research from Technomic , 40 percent of Americans took advantage of takeout and curbside delivery (at both fast casual and dine-in) during the pandemic. Most definitely.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

DECEMBER 21, 2020

The bakery, which distributes to grocery stores nationwide, is now built to better accommodate both customer and consumer needs while continuing to put the safety of employees and customers first. Lesson #1: Multiple factors are leading to businesses increasingly communicating via messaging – with both customers and employees.

2020 198

2020 Kitchen Safety Food Safety Loyalty Program 198

Restaurant365

JUNE 17, 2020

Your payroll is the process of calculating and distributing wages to your employees. The restaurant industry faces a lot of industry-specific regulations on payroll, with laws regulating hourly employee scheduling and tipped wage workers, as well as compliance with the Affordable Care Act regarding seasonal and variable hour employees.

Tip Distribution 78

Tip Distribution Point of Sale Employee Relations Restaurant Law 78

Restaurant365

MAY 7, 2021

Employee retention and recruitment have long been a challenge in the restaurant industry. million—more than at any time during the pandemic, but still “about a million fewer employees, year-over-year, and 1.8 Employment at quick-service and fast-casual restaurants was down just 6 percent over the same period.)”

Hiring 78

Hiring Recruiting Employee Relations Social Media 78

Lavu

MARCH 13, 2020

Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Not only will your employees be more efficient on the job, but they will also appreciate how easy it is to perform well. Train Employees to Work Smarter, Not Harder.

FOH 78

FOH Mobile Ordering BOH Front of House 78