Modern Restaurant Management

JULY 31, 2025

With increased sales as the top priority, more than 40 percent of operators plan to increase their budgets for promotions and marketing, particularly for off-premise dining, which remains one of the most significant shifts in consumer preferences post-pandemic.

2025

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. These are the people most likely to dine with you based on factors like their age, income, dining preferences, and lifestyle. Every successful restaurant has one thing in common: they know exactly who they are serving.

Marketing

Restaurant Business

AUGUST 13, 2025

13, 2025 Facebook Twitter LinkedIn Customers can now order McDonald's delivery through the website. Who needs an app to order delivery? enabling customers to order delivery over the McDonald’s website, either on mobile or desktop. enabling customers to order delivery over the McDonald’s website, either on mobile or desktop.

Delivery

Modern Restaurant Management

JANUARY 3, 2025

Restaurant industry challenges are pushing operators to be more creative and efficient with many opting for more multifunctional spaces – especially in a fast-casual setting. We're seeing a shift away from larger-scale traditional layouts towards compact designs that can seamlessly pivot between dine-in, takeout, and delivery.

Fast Casual

Modern Restaurant Management

MAY 16, 2025

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. When guest expectations are sky-high and every table turn counts, how quickly a team responds – both to guests and to each other – can significantly shape the dining experience.

Front of House

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. billion transactions and $67 billion in sales in 2024.

Fast Casual

Restaurant Business

JUNE 12, 2025

Photo courtesy of Coco Robotics Here come the delivery robots. About 1,000 Coco bots are currently making deliveries in Los Angeles, Dallas, Miami and Helsinki. Each bot has a capacity of 90 liters, or about six extra-large pizzas, and a delivery radius of 1 to 2 miles. They have completed more than 500,000 deliveries to date.

Delivery

ChowNow

MAY 23, 2025

The truth is that the average restaurant profit margin is razor-thin, leaving almost no room for error. A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. If your restaurant profit margins arent healthy, it doesnt matter how busy you areyoull always be playing catch-up. added up to $60,000.

Point of Sale

Modern Restaurant Management

JULY 16, 2025

Recognizing that social media could be a powerful tool for the hospitality industry, Kim Beechner founded Embark Marketing in her senior year of college. The agency has grown from a one-woman operation to a team of nine with clients across the U.S. “That’s the difference. .” The service industry truly saved my life.

Marketing

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Consumer behavior is constantly evolving.

2025

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. For the first part, click here and for the second part, click here. Data, Data, Data. As of 2024, over half of U.S.

2025

SpotOn

DECEMBER 11, 2024

Fast casual restaurants are popping up faster than you can say "build your own grain bowl." " They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Looking for tips on starting your fast casual restaurant?

Fast Casual

Restaurant Clicks

JULY 22, 2025

The casual, no-frills atmosphere makes it a comfortable place to grab a filling meal, especially for folks who like honest, straightforward barbecue without the extras. Mississippi has a strong barbecue scene rooted in tradition and local pride. Many are family-run, and their methods have been passed down over time.

Back of House

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. ” A Year of Challenges U.S.

Marketing

ChowNow

JANUARY 23, 2025

At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Your regulars, the ones that keep the lights on and the closed sign flipped to open, often get overlooked, if not blatantly ignored. Thats huge!

2025

Restaurant Business

AUGUST 5, 2025

That’s good news for restaurants, said Cindy Klein Roche, chief growth officer for ezCater, a platform that connects workplaces with dining concepts. By Patricia Cobe and Bret Thorn on Aug. 05, 2025 Facebook Twitter LinkedIn The average workplace catering order size is up 12% to about $420. Sign up here.

Catering

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. I have been fortunate to work with Sleepy Bee Cafe since its founding in 2013.

Certification

Restaurant Business

JUNE 17, 2025

Salad is rising as the next drive-thru concept The fast-casual Greenlane is plotting growth across Florida with investor and NFL star Rob Gronkowski working the drive-thru window. 17, 2025 Facebook Twitter LinkedIn Greenlanes have no dine-in seating. At Greenlane, there’s no dine-in service. By Lisa Jennings on Jun.

Fast Casual

Restaurant Business

JUNE 23, 2025

Starbucks’ deal with Empower Delivery fits the acqui-hire framework. One example is OpenAI’s Operator, a tool that can perform web-based tasks like making a restaurant reservation or ordering food from a delivery app. Image by Nico Heins/Midjourney Want to sound smart at the next restaurant tech cocktail party?

Hiring

ChowNow

JULY 11, 2025

Good example: A fine dining restaurant using just five clearly defined sections—Small Plates, Mains, Sides, Desserts, and Beverages. Poor example: A fast-casual spot that breaks the menu into 12 categories—some redundant (“Wraps” and “Handhelds”), some confusing (“Buildables” instead of “Bowls”).

Menu

ChowNow

JULY 11, 2025

takeout, delivery, reservations) Everything about your Yelp page should influence customers to choose your restaurant. takeout, delivery, reservations) Everything about your Yelp page should influence customers to choose your restaurant. Encourage guests to check in on Yelp or upload their own photos while they’re dining.

Customer Service

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff.

Franchise

EATER

FEBRUARY 18, 2025

hadynyah/Getty Images A local food expert provides the ideal culinary tour of Sri Lanka, from the islands palm tree-lined beaches to its rolling highland tea plantations Floating just below the southern tip of India, Sri Lanka is a stunningly verdant island cloaked in jungles. Travel around and youll be rewarded. Whats the food in Sri Lanka like?

Hotels

The Rail

MARCH 31, 2025

By Jose Chavez, Contributor Managing multiple locations is tough in the restaurant business. Communication is hard when multiple locations can get teams and office spaces out of sync. This uncertainty makes it hard to hit organizational goals, communicate consistently, and build a company culture across multiple locations.

Technology

Future Food

JULY 31, 2025

Dining is now central to the customer experience, commercial performance, and cultural identity of leading precincts. From the layered dining ecosystems of our CBD retail precincts, the community-focused transformation of Parramatta Square , and the headline-grabbing launch of Market Pavilion at Chadstone , food is the headline act.

Retail

The Rail

FEBRUARY 12, 2025

Outstanding Customer Service Customer service is frequently the distinguishing factor between a good and a great dining experience. Whether it's a casual restaurant or a fancy dining one, regularly presenting excellent cuisine is crucial.

Customer Service

The Restaurant Group

MAY 31, 2025

Restaurant email marketing is your secret ingredient to standing out, creating memorable dining experiences, and significantly boosting revenue by nurturing strong customer relationships. Collecting Emails from Your Customers Ask Customers When They Dine In Train staff to politely request emails during customer visits.

Email Marketing

ChowNow

APRIL 25, 2025

And unlike paid ads or delivery apps, your email marketing list is something you fully own. Theyve either dined with you, placed online orders, or want to hear about upcoming events and menu items. You can also train staff to mention sign-ups casually during checkout.

Email Marketing

Restaurant Business

JUNE 13, 2025

Private-equity firm Savory Fund made a major investment in casual-dining chain Hawkers Asian Street Food. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 9, 2025. Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Members help make our journalism possible.

Operations

Future Food

MARCH 5, 2025

Successful precinct designs are aligned to the key strategy drivers Delivering a modern dining precinct in a club environment demands a holistic strategy that goes beyond architectural or interior design plans.

Fast Casual

Lavu

MARCH 28, 2025

Plus, since the system is cloud-based, these promotions sync automatically across all sales channels, including in-house dining and online orders. Personalized Customer Data Lavu uses customer data to create tailored offers by tracking purchase history, dining preferences, special dates, and visit frequency.

Specials

ChowNow

APRIL 25, 2025

Why Restaurant Branding Matters More Than Ever Restaurants have more competition than ever, giving customers a near-endless number of dining options, and the restaurant they choose largely has to do with a restaurants brand, not just its great food. Ask yourself: Why does my restaurant exist beyond serving great food? What do we believe in?

Mobile Ordering

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% this year, according to new data from Intouch Insight. By Heather Lalley on Jun. 17, 2025 Facebook Twitter LinkedIn Convenience-store pizza edged out chain pizza in a survey of consumer taste preferences. And customers are responding.”

Food

Lavu

JUNE 20, 2025

From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. In 2025, staying ahead means more than great food—it means leveraging the right tech to boost efficiency, reduce costs, and elevate the guest experience.

Technology

Lavu

JUNE 26, 2025

From higher app usage to growing demand for personalized ordering experiences, this data uncovers the trends influencing modern dining behavior. Key Mobile Food Ordering Statistics Every Restaurant Should Know Mobile ordering continues to rise, and some predictions have the food delivery market valued at $365B by 2030.

Mobile Ordering

Lavu

JULY 25, 2025

Restaurant catering is a lucrative way to reach customers beyond your dining rooms. Most restaurant owners have banquets and private dining halls that can be used to organize events like weddings, business conferences, or parties, while some also offer off-premise catering services. will help streamline the process.

Catering

Lavu

MAY 9, 2025

Lightspeed : Excellent for complex menus and inventory management, ideal for fine dining or multi-location setups. From quick-service spots to fine dining restaurants, it offers tools to meet a variety of operational needs. In this guide, youll discover why Lavu is the top choice for growing restaurants ready to scale with confidence.

POS