Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

7 Shifts

JANUARY 23, 2020

This advice were submitted by owners and managers of restaurants of all sizes, concepts, and locations in the forthcoming 7shifts Restaurant Labor Management Study in 2020 ( subscribe to get your copy when it’s published!). Thoroughly research restaurant costs (operational, labor, equipment, etc.)—both Manager, Mercato Italiano.

2020 335

2020 Hiring Cash Management Education 335

Mad Mobile

FEBRUARY 5, 2024

Whatever the size of your operation, a tableside ordering system can help—it’s certainly not a tool for just large corporate restaurants. Instead, some of the industry’s biggest challenges lie in staffing and operational costs. Instead, some of the industry’s biggest challenges lie in staffing and operational costs.

Ordering 52

Ordering Fast Casual Mobile Ordering Customer Service 52

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. by 2032, reaching $4,046.1

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

APRIL 1, 2020

Last year, one of the first brands to go cashless, Sweetgreen, changed its policy to accept cash at all its locations. The quick-service restaurant (QSR) started accepting cash after Amazon confirmed it would take cash payments in all of its previously cashless Amazon Go stores. To eliminate cash is to eliminate customer choice.

Cash Management 137

Cash Management Mobile Ordering Fast Casual Employee Relations 137

EATER

APRIL 10, 2024

Like Johnson’s fast-casual rice bowl restaurant, Field Trip, the food at Bankside was developed with delivery in mind. Wonder, which operates 11 locations mostly in New York City and its adjacent suburbs, is intent on rethinking restaurant delivery. Customers place orders on the Wonder app for delivery or pick-up.

Delivery 131

Delivery Cash Management Point of Sale Back of House 131

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 181

2021 Loyalty Program Coupons Fast Casual 181

Aaron Allen & Associates

MAY 10, 2024

With billions at stake and the need to adapt rapidly to market dynamics, understanding how REITs can support your expansion, renovation, or operational optimization is vital. Real Estate Investment Trusts (REITs) are companies that own, operate, or finance income-producing real estate across various sectors. What Are REITs?

Hospitality 52

Hospitality Fast Casual Cash Management Hotels 52

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. Here are their responses.

2020 143

2020 Online Ordering Point of Sale Fast Casual 143

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. Fortunately, we have exceeded in our efforts to reduce our footprint and maximize profitability to effectively operate our drive-thrus and maintain team productivity. Here are their insights.

2022 175

2022 Food Supply Back of House Kitchen Safety 175

Open for Business

MARCH 1, 2023

But, on a positive note, that means there is now an unprecedented opportunity for people to break into business on the strength of a great job interview without needing years of restaurant experience. A general manager might also wear a restaurant’s sommelier hat. Often, a single person will fill multiple jobs. per hour.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Modern Restaurant Management

JUNE 9, 2020

The dining experience of yesterday, however, with packed houses and quickly rotating tables is looking like less and less of a possibility moving forward. It can empower more personalized diner experiences, transform some of the least pleasurable elements of eating out (like paying the check), and help increase patron loyalty.

Fast Casual 117

Fast Casual Cash Management Customer Experience Back of House 117

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind.

Customer Experience 217

Customer Experience Consumer Goods Social Media Dine-in 217

Modern Restaurant Management

NOVEMBER 2, 2020

survey found that of the restaurants who are operating at less than full capacity, only 29 percent said they could keep their doors open indefinitely. restaurants are operating at less than 100 percent capacity in their dining rooms. One thing local restaurants know how to do is anticipate their customers’ wants and needs.

2020 217

2020 Mobile Ordering Hotels Food Safety 217

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like.

Mobile Ordering 210

Mobile Ordering Front of House Fast Casual Customer Service 210

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal."

2020 190

2020 Loyalty Program Mobile Ordering Fast Casual 190

Modern Restaurant Management

DECEMBER 21, 2020

Based on necessity and a will to survive, restaurants in every sector of the industry have been pivoting to meet customer expectations. Seven of ten restaurants are owned by individual operators, most of whom are independent, according to the National Restaurant Association. Operators will need to think locally.

2021 154

2021 Email Marketing Online Ordering Advertising 154

7 Shifts

NOVEMBER 16, 2021

However, servers are not the only ones who contribute to a guest's dining experience. This approach incentivizes servers to create a stellar experience for every party, as they directly benefit from any higher tips. Conversely, if your restaurant team's experience level varies, think through the impact of tip pooling.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Modern Restaurant Management

JULY 23, 2020

In regions where the number of new cases has dropped, restaurant patrons may experience “fatigue” regarding strict safeguards and social distancing when trying to enjoy a meal out. That consumers are extremely concerned about staying safe is confirmed by a recent survey of 8,511 restaurant customers nationwide by VIPinsiders.

Technology 173

Technology Kitchen Safety Food Safety Customer Experience 173

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 173

Franchise Franchising Food Fast Casual 173

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. NYSE: APO) (the “Apollo Funds”) for $970 million in cash. reducing to approximately 3.0x by the end of fiscal 2021.

Bar 118

Bar Cash Management Loyalty Program Point of Sale 118

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Another growth area could be packaged cocktails, said Andrew Hummel, CGA’s client solutions manager. Check values up.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. For example, to level-up the fan experience you can combine first-party transaction data with player stats, weather conditions, and inventory to better predict game-day sales. Here are their responses.

2021 175

2021 Kitchen Safety Food Safety Mobile Ordering 175

Modern Restaurant Management

DECEMBER 14, 2020

introduced its "Make It This Winter" platform, which offers a collection of resources, including one-on-one consultations with US Foods experts, informational webinars, new outdoor dining products, and updated online materials and tools for restaurant operators to tackle the ongoing challenges brought on by the COVID-19 pandemic. "With

Webinar 185

Webinar Customer Experience Mobile Ordering Customer Service 185

Open for Business

OCTOBER 20, 2023

Is there a shortage of healthy fast-food options? Customer experience is another factor, and your interior should resonate with the brand’s personality. Craft a comprehensive financial blueprint to manage your restaurant’s expenses. These people are the backbone of your operation. Efficiency is key.

License 78

License Email Marketing Seasonal Menu Front of House 78

Aaron Allen & Associates

FEBRUARY 15, 2024

We’ve recently been asked a lot to work as an objective third party to validate new models, speed of operations, new initiatives (from changes in positioning to new prototypes to what geographies to launch into), long-term strategic plans, and brand portfolios. Will consumers like it just as much as the management team does?

2002 52

2002 Point of Sale Back of House 2023 52

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 154

2020 Fast Casual Food Safety Guest Recovery 154

Lavu

FEBRUARY 26, 2020

Technology is constantly changing and revolutionizing the way restaurants meet customer needs. Gone are the days when servers would approach a customer with a pen and paper. Customers in the restaurant industry can directly place their orders on tableside tablet systems. Gathering and storing real time customer information.

Technology 78

Technology Ordering Mobile Ordering Point of Sale 78

Xtra Chef

MARCH 30, 2020

As social distancing became less of a suggestion and more like the new normal, and state-mandated business closures spread across the country, Hoy realized that Tucker Silk Mill couldn’t operate as usual. Think Fast, Act Local. He needed to act, and fast. By utilizing Toast, Hoy could offer online ordering for customer pickup.

Fast Casual 82

Fast Casual Back of House White Paper Online Ordering 82

Modern Restaurant Management

SEPTEMBER 24, 2021

The family-owned business has thrown star-studded virtual parties and showered customers with giveaways galore. These team members work in restaurants, retail manufacturing plants, regional restaurant operations and the Columbus-based home office. ” In 1946, Billy Ingram became the first member of the 25-Year Club.

Franchise 161

Franchise Franchising Customer Experience Fast Casual 161

Lavu

NOVEMBER 11, 2019

Not accepting cash eliminates the risk of thefts and reduces crime rates in general. The fifth time the Park Café & Coffee Bar in Baltimore, Maryland, was held up at gunpoint, the owner decided to remove the cause: cash. Hart is considering ways to accommodate customers without credit or debit cards.

Cash Management 85

Cash Management Point of Sale Fast Casual Café 85

Modern Restaurant Management

APRIL 20, 2021

With summer around the corner, and an imminent surge of demand for experiences and events in the months ahead, Tripleseat and SevenRooms partnered to survey 1,000 U.S. The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future. Event Planning Is Back.

2021 182

2021 Online Ordering Mobile Ordering Guest Recovery 182

Focus POS

JUNE 17, 2019

It’s a system that takes the place of a traditional cash register and provides much more than basic transaction functionality. Restaurant point of sale software empowers businesses to control labor costs, manage inventory, and have deeper visibility into business operations. What is restaurant point of sale (POS) software?

Point of Sale 113

Point of Sale Cash Management POS Franchise 113

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. Founded in 1969, The Habit Burger Grill operates nearly 300 company-owned and franchised restaurants across the United States and in China. Brands, Inc. Gibbs, chief executive officer of Yum!

Fast Casual 100

Fast Casual Customer Service Online Ordering Casual 100

EATER

NOVEMBER 1, 2021

And then there’s the customers, who might harass or abuse you. While the pandemic has unfortunately emboldened some customers to be more demanding than ever , it has also opened a conversation about the realities and difficulties of restaurant work. Technology can make things smoother for busy fast-food restaurants.

Kitchen Safety 145

Kitchen Safety Fine Dining Front of House Back of House 145

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. The speeds they can work at might not be as fast as lightning, but as close as humanly possible. To meet their fast expectations, you need a fast module.

FOH 78

FOH Mobile Ordering BOH Front of House 78

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Dark kitchens gain more real estate.

2020 132

2020 Kitchen Safety Consumer Goods Point of Sale 132