Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

APRIL 1, 2020

Last year, one of the first brands to go cashless, Sweetgreen, changed its policy to accept cash at all its locations. The quick-service restaurant (QSR) started accepting cash after Amazon confirmed it would take cash payments in all of its previously cashless Amazon Go stores. To eliminate cash is to eliminate customer choice.

Cash Management 434

Cash Management Mobile Ordering Employee Relations Consumer Goods 434

Modern Restaurant Management

MARCH 25, 2021

The team also launched Scan to Pay and Scan to Order solutions that enable customers visiting physical restaurant locations to use menus, order food, and pay for their bill through an entirely touchless experience. Is there any resistance to contactless now? How do you see contactless payments evolving?

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone. from 2023 to 2030.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

MARCH 11, 2025

Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. The customer's needs always come first, even though my prices continue to rise. That led to an employee shortage, especially for high-quality and experienced management positions.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

DECEMBER 21, 2020

Restaurant marketing strategy, design, and internal systems will evolve for independents and chains alike in the coming year. Based on necessity and a will to survive, restaurants in every sector of the industry have been pivoting to meet customer expectations. Internal Systems and Restaurant Design Will Evolve.

2021 478

2021 Online Ordering Email Marketing Advertising 478

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. ” The TableUp guest retention platform empowers restaurants of all sizes to increase customer engagement and reward guests for their loyalty.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

Bar 388

Bar Cash Management Loyalty Program Point of Sale 388

The Rail

APRIL 14, 2025

Expanding Operational Capacity to Meet Higher Demand When customer demand increases, businesses that do not scale up quickly lose valuable opportunities to competitors. By lowering wait times and hence avoiding service interruptions, capacity increases also help to improve customer satisfaction.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Culinary Cues

AUGUST 22, 2022

The food was, of course excellent, but more importantly reflective of the region and its history and the experiences of the chef. There was little waste since managing twenty seats was much easier than trying to fill expansive dining rooms with a turn or two on busy nights. Good friends, good food, good times.”. author unknown.

Seating 474

Seating Front of House Back of House Cash Management 474

Modern Restaurant Management

JANUARY 26, 2021

Managing all of these moving parts can seem like an impossible task, yet it is imperative that you are up for it. SolaaS is focused on one comprehensive solution to quickly solve business challenges, which is a step above Software-as-a-Service (SaaS) in design and adaptability. It's Time to Rethink the POS. from various providers.

Point of Sale 450

Point of Sale Cash Management Customer Service Technology 450

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JULY 24, 2024

Our ideas come from a variety of places – employees, pop culture, food trends, but most importantly from customer suggestions. We are now on year six and it’s something both our customers and we look forward to every year. We think it’s the perfect way to connect directly with our customers in a really authentic way.

Social Media 472

Social Media Cash Management Point of Sale Customer Experience 472

The Rail

NOVEMBER 15, 2024

A modern point of sale (POS) system utilizes modern technology that can help streamline your business operations and improve the guest experience. By integrating it with your other systems, you are able to grow your restaurant and manage your inventory, employees, and sales data with ease.

POS 130

POS Cash Management Point of Sale Customer Experience 130

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The Main Course. Space is limited, so click here to register.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

APRIL 5, 2022

The reasons for the accelerated growth of this idea, the contribution of POS to these kitchens, the display systems to make the operations easier, and the automated operations used in the inventory as well in the kitchen for easy food management- are some of the ideas that will be discussed in the following paragraphs.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. Menu variety plays a substantial role in every dining experience. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. ” Examples of safety and service enhancements include: A culture of safety and wellbeing for employees and customers. Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

JANUARY 25, 2021

It makes sense that customers are wary of the indoor dining experience right now. While online food and restaurant deliveries have gained momentum, many diners still want to experience in-restaurant dining. Outdoor Dining Will Need to be a Multi-Season Experience. Managing a restaurant involves a lot of moving pieces.

Outdoor 530

Outdoor Technology Customer Experience Dine-in 530

Culinary Cues

MAY 15, 2021

Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone. What if……happens?

Customer Experience 449

Customer Experience Cash Management Customer Service Front of House 449

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

DECEMBER 14, 2021

Our company welcomes technology that will help our team members maximize time and efficiency and make their jobs more doable and enjoyable, creating a better experience for them and customers alike. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Perfect Daily Grind

MAY 25, 2025

Many are facing the difficult decision to raise their retail prices , seeking new ways to streamline operations and manage cash flow more effectively. I spoke with Dajo Aertssen at Cafés MUDA and Jens Crabbe at MOK Coffee about their experience working with Stronghold machines. One solution is roasting coffee in-house.

Café 132

Café Pricing Management Management 132

Modern Restaurant Management

MARCH 24, 2020

Feature-rich mobile POS systems have evolved to processing orders, sending tickets to the kitchen, providing detailed reporting and offering thorough inventory and business management. Cash registers are a technology of the past as business owners now focus on greater flexibility and control. The Evolution of POS.

POS 307

POS Cash Management Mobile Ordering Point of Sale 307

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. Here are their responses.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

JUNE 19, 2020

Data shows that a large part of the consumer experience has extended beyond the four walls. Ultimately, the goal of these websites is to drive customers to the restaurant; they aren’t capturing much actionable information. putting cravable food on top of customers minds just before they start their lunch search.

Website Management 503

Website Management Loyalty Program Front of House Point of Sale 503

Modern Restaurant Management

APRIL 2, 2020

new customer base during and even after the quarantine ends. There are some projects that are just hard to do when you are engaged in the full-time business of helping customers and producing product each day. Are you paying too much for your website, your payment solution, or your inventory management tools? Build Your Skills.

Social Media 488

Social Media Small Business Customer Service Cash Management 488

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. “The post-COVID dining experience will no doubt be different. “The post-COVID dining experience will no doubt be different.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

7 Shifts

MARCH 31, 2021

Will you provide a casual or fine-dining experience? While you’re at that, think about your restaurant’s floor plan and design and incorporate that as it will impact the customer experience. Your market analysis should depict who your customers are and why they would prefer your restaurant over the others.

Cash Management 370

Cash Management Customer Experience Document Small Business 370

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. MRM Restaurant Survival Guide Updates.

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. “The post-COVID dining experience will no doubt be different. “The post-COVID dining experience will no doubt be different.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

JUNE 9, 2020

The dining experience of yesterday, however, with packed houses and quickly rotating tables is looking like less and less of a possibility moving forward. It can empower more personalized diner experiences, transform some of the least pleasurable elements of eating out (like paying the check), and help increase patron loyalty.

Fast Casual 350

Fast Casual Cash Management Customer Experience Back of House 350

Modern Restaurant Management

SEPTEMBER 15, 2020

SALIDO leverages design, data, and workflow management to optimize both front- and back-end operations. “We’re both humbled and lucky to support our amazing customers during this critical time. . “We’re both humbled and lucky to support our amazing customers during this critical time.

Fast Casual 407

Fast Casual Casual Menu Mobile Ordering 407

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. ” A Year of Challenges U.S. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This fund is designed to help those struggling employees.” ” NCR wants to help its restaurant customers during this difficult time.

Employee Relations 517

Employee Relations Healthcare Online Ordering Customer Service 517