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These breakdowns often show up in key service metrics like wait time and service time, especially in fast-casual settings. When FOH and BOH teams are in sync, turnover flows naturally without making guests feel rushed. Turning Insight Into Action Clear and real-time communication should be a core part of staff training.
Cafes, breweries, some full service restaurants, casual restaurants. Ensures that BOH staff receives a share of tips. Casual restaurants, fast food, quick service. Fast casual, cafes, breweries, Percentage of sales. Full service restaurants, casual restaurants. Tip Pooling by FOH & BOH. Tip pooling.
For fast-casual or QSR brands, digital tableside ordering is equally beneficial. One example of a restaurant chain leveraging similar tableside technology is the growing chef-driven Mexican fast-casual concept, Tocaya. The labor crisis has not been limited to just FOH or BOH operations staff.
Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. Let’s say you run a fast-casual restaurant. When creating a training plan, you must distinguish between these two areas.
Self-Service Kiosks: A Growing Trend in New Restaurant Technology to Enhance Customer Experience Perfect for fast-casual restaurants, kiosks are the latest technology to optimize operations and increase profits. Kiosks give fast-casual restaurants the opportunity to focus more on operations and the customer experience—it’s a win all-around.
BOH help them sweep and mop. We have regular casual conversations with our team members at various different points of their journey with us. Trust among your team and stronger communication makes your restaurant work better, too. “.I've I've seen a turn with staff staying longer when we worked as a full team. Shared responsibilities.
In the short term, it’s QSR that will experience labor improvement, then fast-casual. Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery. Restaurants will become increasingly casual. Suzannah Gerber of Haven Foods.
For example, during the 3-5 pm time frame, cleanup might include a thorough cleaning of kitchen areas by the BOH team and a floor sweeping and sanitization of tables in the front of the house. For example, at a casual family restaurant, the service model might look like this: The host greets the party and seats them.
This helps prevent stockouts, which are frustrating for customers and BOH and can hurt your restaurant’s bottom line. As both fine dining and casual restaurants have been busy implementing new technology over the past several years, we can now see the real-life effects.
View this post on Instagram A post shared by The Snug (@thesnugsf) While delivery and takeout may not be right for The Snug’s unique concept and brand, it’s a great revenue driver for many restaurants—especially fast casual. Zack offered insights for restaurateurs on how to ensure success on these platforms. “
The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. Additionally, the BOH handles food safety and restaurant administration. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations.
Outfit pieces: Scrubs Allergy mask (optional) Stethoscope Lab coat Chef Flip FOH with BOH and put on your best chef’s hat, coat, or apron! Outfit pieces: Chef’s coat Black pants Chef’s hat (optional) Add extra details to mimic one of your BOH staff to turn your costume into an inside joke with your team.
Quick-service and fast casual restaurants fall under the limited-service umbrella. Fine dining, upscale, casual family dining and casual dining restaurants fall under this category. Fast casual restaurants. The average guest check for fast casual restaurants is below $15. Casual dining restaurants.
You might see this solution at fast-casual restaurants or coffee shops, where a tip jar sits on the counter and its contents are divided among the team at the end of a shift. Tip Pooling by FOH & BOH. Sharing tips with kitchen employees is an effective way to bridge the wage gap between FOH and BOH workers.
Here are 9 tips for writing job descriptions that will attract the best employees for your restaurant business, plus a pack of seven FOH and BOH job description templates to get you started. Many may be looking for a fun, casual culture; while some tipped employees might think that tips are better in more a more formal environment.
This helps prevent stockouts, which are frustrating for customers and BOH and can hurt your restaurant’s bottom line. As both fine dining and casual restaurants have been busy implementing new technology over the past several years, we can now see the real-life effects.
For fast-casual restaurants, opting for a mobile point-of-sale system makes the most sense. Streamline BOH and FOH Communications. Meanwhile, the BOH is tasked with responding to orders. If the FOH and BOH are working hand in hand, why should their communications be limited? Overall, their performance becomes optimized.
Food cost goals change depending what style of food service you provide; fast food, fast casual, casual dining, or fine dining. Portion control is a responsibility of both FOH and BOH. Not much can spell disaster for a food establishment faster than high or fluctuating food cost.
But what does this really mean for you as a quick service or fast casual chain? Back of House (BoH) – Streamline operations with Crunchtime, QSROnline, and Buyers Edge. That’s twice the pace of certifications compared to the previous year!
In addition, Fast Casual, and Upscale Casual were also successful. On the other hand, the segments with the smallest check growth were those in limited service (quick service and fast casual). Position Comp Traffic* Comp Sales* Hourly BOH +2.6% +3.3% All three saw the biggest check growth during the month of August.
For hiring platforms like foh&boh, the name of the game was volume, volume, volume. Restaurants have woven their brand values throughout the employee experience, creating authentic communities that extend from the BOH to the customer. Running a successful restaurant isn’t measured solely by what’s on the menu anymore.
Guests at the Coeur d’Alene location find the same delicious menu paired with 32 beers on tap and a great wine selection, offered in a casual space for watching sports. The owners, Chad and Meggie Foust, created Sweet Lou’s so that the entire family can enjoy the dining experience.
Guests at the Coeur d’Alene location find the same delicious menu paired with 32 beers on tap and a great wine selection, offered in a casual space for watching sports. The owners, Chad and Meggie Foust, created Sweet Lou’s so that the entire family can enjoy the dining experience.
Streamlined FOH And BOH Operations . Self-ordering kiosks have grown commonplace at fast-food and fast-casual restaurants around the world in recent years. Here is how automation can solve the restaurant staff shortage problem. . 4 Ways Automation Solves Restaurant Staff Shortage Problems. Self Ordering Kiosks.
Irfan Kuci is the Director of Business Development at Focus Hospitality Consulting (FHC), a growing consulting firm based in Dubai with expertise in Back of House (BOH) design, MEP design, interior design, F&B concept creation, project management, franchising as well as hotel/restaurant operational assessments.
Kiosks not only free up their staff to focus on BOH operations and the drive-thru, boosting productivity, but they also increase order sizes. While there wasn’t necessarily see a green wave in the fast-food arena, it appears health-oriented franchises and fast-casual concepts are bouncing back. Automation, robots, and AI–Oh my!
A casual attitude towards reporting and analytics can often lead to the doom of your restaurant. You can streamline both FOH and BOH operations through your restaurant POS, help you save on both money and labor. This would help you have a lean menu that sells more of what customers prefer. No Reporting and Analytics.
The right BOH system allows you to integrate all of your tech elements and make sure they talk to each other effectively to save time and avoid costly errors. Retail clients send the weight of a portion from the scales directly to Apicbase via API. Apicbase calculates the nutritional values and generates a label ready for print.
Other restaurants like (fast) casual dining restaurants, full-service establishments, and sandwich shops have started rolling out a franchise network. Selecting the right tech will ensure BOH and FOH efficiency for years to come, but it will also help your business scale faster and more efficiently. Add Automation To Vital Workflows.
While almost 250,000 jobs remain lost in operations with table service, QSR and fast casual have gained more than 100,000 jobs compared to pre-pandemic levels. As a result, the fast-food and fast-casual segments have benefited more from this growth than full-service restaurants. Ready To Digitise Your BoH Processes?
Rest assured, none of the big-name restaurant franchises in the QSR, fast-casual or virtual space have grown to their current size by allowing franchisees to spreadsheet their way through operations and finances. In addition, it will ensure BOH and FOH efficiency (and consistency) for years to come.
Back-of-house (BOH) management. Such a system is ideal for casual dining and fine dining restaurants struggling with long lines of customers waiting for a table. The feature is ideal for bars and casual dining restaurants that want to increase their table turn time. . Front-of-house (FOH) management. Employee scheduling.
I see flat-fee QSR, hybrid or fast casual restaurants with fixed-price approachable menus of typically unattainable offerings, such as Burger Lobster (lobster) and Sugarfish (sushi, omakase) becoming more popular. For now, it's just a matter of figuring out how we're going to survive. Vegan and Veggie forward will continue to grow.
So let's say there is more than a snowball’s chance in BOH that services like Uber Eats, GrubHub and Postmates are onto something. There are a lot of options out there for restaurateurs looking for a food delivery app to partner with, be sure to check out Fast Casual’s excellent breakdown comparing top 4 competitors in the space.
There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g.,
There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g.,
For example, we may see other categories beyond fast casual, quick serve and family dining begin to emerge, such as our company building a new category of “Craft Casual.” People don't want to have their credit card go out of sight and into the BOH where people are doing god knows what with it. Fried chicken.
Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position. Fast casuals follow with 36 percent prioritizing direct digital channels. Among the top 50, 34 are quick-service restaurants (QSRs), 11 are casual dining establishments, and five are midscale chains.
” In addition, across all major segments, from fine dining to quick service restaurants to fast casual, owners and operators reported that “off-premises dining represents a larger proportion of sales than it did pre-coronavirus.” ” In fact, P.F. Undoubtedly, managing your labor over the past year has been difficult.
" Back-of-house The back-of-house, or BOH, refers to kitchen and all the restaurant operations guests cannot see. " Fast casual A fast casual restaurant doesn't offer full table service, but serves food that is higher quality than fast-food restaurants. It can also include the cleaning and back-office work.
Within QSRs, fast-casual restaurants led the way, growing transactions by 2 percent in March. State of the Plate Olive Garden is the most popular casual dining restaurant with Americans in 2025, with 19 percent having dined at the Italian-themed restaurant in the past 90 days, according to a new report from YouGov.
Employment at quick-service and fast-casual restaurants was down just 6 percent over the same period.)” The labor shortage is particularly concentrated for back-of-house (BOH) employees, such as line cooks, prep cooks, and dishwashers. million jobs — lower than a year ago. ” Restaurant labor shortage.
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