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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

These breakdowns often show up in key service metrics like wait time and service time, especially in fast-casual settings. When FOH and BOH teams are in sync, turnover flows naturally without making guests feel rushed. Turning Insight Into Action Clear and real-time communication should be a core part of staff training.

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The Guide to Equitable Restaurant Tip Payout Methods & Systems

7 Shifts

Cafes, breweries, some full service restaurants, casual restaurants. Ensures that BOH staff receives a share of tips. Casual restaurants, fast food, quick service. Fast casual, cafes, breweries, Percentage of sales. Full service restaurants, casual restaurants. Tip Pooling by FOH & BOH. Tip pooling.

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Technology Can Help Restaurants During ‘The Great Resignation’

Modern Restaurant Management

For fast-casual or QSR brands, digital tableside ordering is equally beneficial. One example of a restaurant chain leveraging similar tableside technology is the growing chef-driven Mexican fast-casual concept, Tocaya. The labor crisis has not been limited to just FOH or BOH operations staff.

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Restaurant Staff Training 101

7 Shifts

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. Let’s say you run a fast-casual restaurant. When creating a training plan, you must distinguish between these two areas.

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New Restaurant Technology that Propels Business

Lavu

Self-Service Kiosks: A Growing Trend in New Restaurant Technology to Enhance Customer Experience Perfect for fast-casual restaurants, kiosks are the latest technology to optimize operations and increase profits. Kiosks give fast-casual restaurants the opportunity to focus more on operations and the customer experience—it’s a win all-around.

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How to Show Your Staff Love for Employee Appreciation Day

7 Shifts

BOH help them sweep and mop. We have regular casual conversations with our team members at various different points of their journey with us. Trust among your team and stronger communication makes your restaurant work better, too. “.I've I've seen a turn with staff staying longer when we worked as a full team. Shared responsibilities.

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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

In the short term, it’s QSR that will experience labor improvement, then fast-casual. Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery. Restaurants will become increasingly casual. Suzannah Gerber of Haven Foods.