The Restaurant Group

FEBRUARY 14, 2025

It represents the direct costs of producing your menu items and serving customers. Table Turnover Rate Explanation of Table Turnover Rate Table turnover rate measures how often a table is occupied by different customers during a specific period. A higher rate indicates more customers served and potentially higher revenue.

Point of Sale 78

Point of Sale Loyalty Program Customer Service Inventory 78

The Restaurant Group

APRIL 12, 2025

Reaches New Customers Quickly Influencers introduce your restaurant to audiences you might not reach through traditional advertising. Clear, exciting messages are more likely to engage and entice potential customers. A well-timed post about a special deal can turn a slow Tuesday into a bustling evening.

Influencer 78

Influencer Marketing Social Media Food Truck 78

Clover - Restaurants

JUNE 30, 2025

Integrating advanced restaurant technology into your full-service restaurant is a necessity in today’s hospitality landscape. The role of restaurant technology in your hospitality business In today’s fast-paced world, customers expect convenience , speed, and a personalized experience when dining out. Personalized service.

Hospitality 52

Hospitality Technology FOH Front of House 52

The Restaurant Group

DECEMBER 28, 2024

Understanding the Impact of Social Media on Restaurants Benefits of Social Media Marketing for Restaurants Increased Reservations and Orders Platforms like Instagram and Facebook help highlight your menu. Building Customer Loyalty Engaging with diners through comments and reposts creates trust.

Social Media 78

Social Media Customer Experience Seasonal Menu Online Ordering 78

The Restaurant Group

APRIL 18, 2025

Why Restaurant Accounting is Important for Every Restaurant Restaurant accounting is crucial for the profitable operation of a food services organisation. Important Areas Covered in Restaurant Accounting Payroll Services for Restaurants Payroll probably represents the largest portion of your expenses. Winter slowdowns?

Management 78

Management Management Cash Management Inventory 78

The Restaurant Group

JANUARY 16, 2025

Every great dining experience starts with a well-thought-out customer journey. Introduction The restaurant customer journey is like a story where every touchpoint mattersfrom the first impression to the last goodbye. Mapping this journey not only helps you enhance customer satisfaction but also drives business growth.

Social Media 78

Social Media Customer Experience Customer Service Online Ordering 78

The Restaurant Group

NOVEMBER 20, 2024

Guests should find menus, contact information, and reservation options without a hitch. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies. Collaborate with Local Businesses Partner for Cross-Promotions Offer joint deals with nearby shops or services.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

QSR Automations

JANUARY 16, 2025

They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.

Front of House 52

Front of House Operations Back of House Reservations 52

Restaurant Engine

MAY 28, 2025

Get your customers excited for your new menu with a strong marketing plan. Your customers need to know about them, and the most important thing is that they need to get excited about them. From pre-launch buzz to post-launch engagement, your goal is to drive foot traffic and build and enhance customer loyalty.

Menu 52

Menu Marketing Email Marketing Social Media 52

QSR Automations

JANUARY 31, 2025

Bridging the Front and Back of House into a Seamless Restaurant Operation ConnectSmart Host is your ultimate front-of-house solution, offering smart table management, waitlist tracking, reservations, and guest communication tools. By reducing labor inefficiencies, restaurants can cut costs without sacrificing service quality.

Waste 52

Waste Front of House Operations Back of House 52

Paper Chase Accountancy

JULY 10, 2025

This blog will provide a clear, strategic breakdown of practical revenue management tactics that any hospitality business can apply to significantly enhance its financial performance. Learn more about our Accounting Services ! Right Customer: Who you’re selling to (e.g., What Is Revenue Management in Hospitality?

Hospitality 52

Hospitality Management Management Tourism 52

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace. Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience.

Loyalty Program 453

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. You take care of customers above all else. Customers are your lifeblood.”.

Travel 542

Travel Back of House Customer Service Small Business 542

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Offer Safe and Contact-Free Services.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Culinary Cues

MARCH 26, 2022

Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. Service is off.” You, of course want to make sure that your staff and customers are safe and that you are doing everything to protect their health.

Cash Management 464

Cash Management Social Media Restaurant Law Communication 464

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. Here are their insights. That tables are too close.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. Promote your differentiated product or service without making it a competitive statement but note that you intend to own a position.

Customer Service 414

Customer Service Social Media Customer Experience Reference 414

Culinary Cues

AUGUST 7, 2021

This is defined in articles from local newspapers to the New York Times, from industry magazines and websites to social media, and from industry blogs to podcasts by the dozens – everyone states the problem, points a finger, and portrays the issue as someone else’s doing. www.harvestamericacues.com BLOG. So, what might the cause be?

Social Media 474

Social Media Cash Management Blog Equipment 474

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Add photos and videos to show customers what they can expect. Share press and customer reviews for external validation. Allow customers to place takeout and delivery orders through your website.

Design 397

Design Online Ordering Website Management Social Media 397

Culinary Cues

JUNE 29, 2024

The service staff members have been well-trained and are enthusiastic about the restaurant concept. One would think that this is what needs to happen, and the result will be exceptionally happy guests who are anxious to throw praise your way, write a great review, return often, and tell all their friends to make a reservation.

Dine-in 345

Dine-in Customer Experience Back of House Customer Service 345

Culinary Cues

MAY 15, 2021

Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone. Without cash reserves the pandemic cause thousands of restaurant casualties. It also means that more significant time must be spent training service staff how to upsell and create enhanced customer value.

Customer Experience 449

Customer Experience Cash Management Customer Service Front of House 449

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon.

Pricing 444

Pricing Consumer Goods Training Small Business 444

7 Shifts

JULY 24, 2020

That’s why we’ve selected 3 books that focus on people—customers and staff. Improving these relationships is a surefire way to improve your restaurant’s service and bottom line. Setting the Table focuses on Meyer’s philosophy of Enlightened Hospitality , which revolves around relationships and respect—between both staff and customers.

Book 370

Book Management Management Restaurant Law 370

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Culinary Cues

DECEMBER 11, 2023

The conversation evolved around local news and gossip, and alcoholic beverages were reserved for bars scattered throughout the community. Full-service restaurants would later refer to this as a Table d’hote selection. But restaurants like The Blue Gentian, were full of happy, very content customers.

White Paper 412

White Paper Hospitality Fine Dining Reference 412

7 Shifts

JULY 10, 2020

Pssst, if this is your first opening, check out our blog on How to Start a Restaurant! ] Don’t forget to ask about their costs for services and discuss a joint marketing or partnership plan that you’re both comfortable with. 1 Set goals for the event ?? Here are some goal types to consider (and you don’t have to have just one!):

Events 351

Events Social Media Kitchen Safety Seating 351

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Culinary Cues

SEPTEMBER 15, 2022

Excellence is not reserved for fine dining. [] KNOW HOW TO RUN A BUSINESS. A restaurant cannot survive on attitude, service, and food alone – it must operate as a savvy business. Make sure that every part of your system aligns with consistency: purchasing specs, production, flavor profile, presentation, and service.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

Culinary Cues

DECEMBER 30, 2019

Even the most loyal guest will start to drift away if they can’t depend on the service, the product, or the hours of operation. Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. Engage them and they will become your ambassadors.

Cash Management 363

Cash Management Point of Sale Leadership Website Management 363

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. And restaurateurs get great customer reviews and a higher check average. Offer customizations and add-ons.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Culinary Cues

APRIL 18, 2023

Guests will come for the food and the service, but they become raging fans of a restaurant with a story. If yes, then you are on the right path. [] CREATE CLIENTS, NOT CUSTOMERS: All customers are important, clients are connected. Customers may enjoy an occasional meal with you, clients have no reason to dine anywhere else.

Food Truck 387

Food Truck Back of House Education Training 387

The Rail

OCTOBER 18, 2022

And more and more restaurants and hospitality businesses are turning to chatbots to assist customers with everything from placing orders to managing reservations. Read on to learn about the next big thing in food service industry. Customization. So, what do you need to know about chatbots? The simpler, the better.

Online Ordering 241

Online Ordering Allergens Customer Experience Food Order 241

7 Shifts

SEPTEMBER 26, 2022

Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume. Food Service, Kitchen, & Hospitality Tech. Examples include general understanding of finance, customer satisfaction, business hierarchy, and career advancement. 15 'Soft' Food Service Skills For Your Resume [List].

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

The Rail

MARCH 7, 2023

By Sarah Jarosz, Contributor Social media has revolutionized how businesses market their products and services, and restaurants are no exception. Whether you're a small, local restaurant or a large, chain restaurant, social media can be a powerful tool to help you attract new customers and build brand awareness.

Social Media 299

Social Media Customer Experience Small Business Influencer 299

Modern Restaurant Management

JUNE 4, 2021

To ensure a restaurant’s GMB page is performing well, the page should be kept up to date and include current business address, hours of operation, services (dine-in, carry-out, delivery, etc.), phone number, website URL, type of payments accepted, menu items, and photos of the establishment.

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

Culinary Cues

AUGUST 24, 2020

It’s impossible to ignore the doom and gloom, the restaurant closures, the eroded sales figures, the dwindling pool of qualified workers, and the customers who are nervous as hell – yet look around you and try to find a restaurant that is ready for and excited about real change. Predictability comes from a more aggressive reservation model.

Point of Sale 254

Point of Sale Social Media Customer Service Reservations 254