Restaurant Business

JUNE 13, 2025

The fast-food franchisor is asking a federal court to sign off on its decision to terminate Paradigm Investment Group’s franchise agreement. Private-equity firm Savory Fund made a major investment in casual-dining chain Hawkers Asian Street Food. million last year, that’s more than double the next closest chain.

Operations 227

Operations Leadership 2025 Fast Casual 227

Modern Restaurant Management

JANUARY 31, 2025

“In 2025, restaurants are walking the fine line between automation and hospitality,” said Ming-Tai Huh, Head of Food & Beverage at Square. Fast-casual visits overall were down 3.8 ” A Year of Challenges U.S. In December, QSR restaurants overall saw visits decline 2.9 percent in December and 11.3

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. " Beverage Insights. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022. emerges, top tech investment for 2024.

Catering 251

Catering 2024 2023 Guest Recovery 251

Modern Restaurant Management

DECEMBER 21, 2022

– Chris Adams, VP of Strategy, Oracle Food and Beverage. "As From the increasing demand for low-to-no ABV draft options to the motivation behind rising consumer expectations, these trends have the power to impact the financial performance of the beverage program.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

FEBRUARY 18, 2020

In the short term, it’s QSR that will experience labor improvement, then fast-casual. Virtual restaurants can cater to different consumers, expanding clientele. Restaurants will become increasingly casual. More restaurants will embrace kiosks thanks to the higher check averages they provide.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 2, 2024

On Menu Ingredients We predict the rise of “bougie” ingredients like caviar, lobster and truffle popping up at restaurants at more affordable prices and in more casual settings like fast casuals and QSRs.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

7 Shifts

JULY 12, 2024

Variable costs Variable costs depend on your restaurant’s level of activity, including food and beverage costs, labor costs, and supplies. Avoid overordering and focus on essential items since you still need to determine which dishes and beverages are popular. Your inventory is one aspect to keep track of to avoid overordering.

Food Truck 397

Food Truck Customer Service Seasonal Menu Loyalty Program 397

Modern Restaurant Management

APRIL 11, 2023

Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well? The company is catering to changing customer needs and preferences and positioning itself as socially responsible and sustainable.

Customer Service 474

Customer Service Fast Casual Sustainability Customer Experience 474

Modern Restaurant Management

DECEMBER 21, 2022

Spirit-based, ready-to-drink beverages will continue show vast white space, and bourbon should continue to thrive. But brands with smart upsell strategies are also realizing larger checks and higher margins." " – John Oakes, Revenue Management Solutions CEO. – Phil Quackenboss, VP of Restaurants & Growth at Fetch.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

NOVEMBER 2, 2021

” Creating Multi-Brand Platform of Premium Casual Restaurant Concepts. News of the agreement comes one month after The Saxton Group announced plans to diversify its brand portfolio with Jaggers, a fast-casual concept created by the Texas Roadhouse Corporation. BurgerFi International Inc. Sankranti Likes Atlanta.

Franchising 450

Franchising Franchise Leadership Beverage 450

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. Over the months, Grubhub has observed diners turn to comfort foods, order alcoholic beverages, and D.I.Y. spicy chicken sandwich: 353 percent more popular. pinot grigio. chardonnay.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. IHOP® unveiled the latest plans to launch a pilot of its new fast-casual concept, flip’d by IHOP (flip’d).

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Modern Restaurant Management

JULY 30, 2021

The partnership aligns Clean Juice’s core values of healthy, clean living with a focus on raising the nutritional and educational value of organic food and beverage choices available to consumers across the nation. Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

DECEMBER 13, 2019

HOP® Restaurants announced plans to launch Flip’d by IHOP™, a new fast-casual concept in the U.S., “In looking at what exists today in terms of fresh, fast menu options — particularly at breakfast — there’s still tremendous opportunity for growth,” said Jay Johns, President of IHOP.

Mobile Ordering 251

Mobile Ordering Catering POS Online Ordering 251

Modern Restaurant Management

SEPTEMBER 27, 2024

The survey was conducted in January 2024 among 522 US-based Food and Beverage professionals, including owners and managers from single-site establishments and small multi-site chains with fewer than 20 restaurants. Fast-Casual Fast Growth Rising prices in recent years have evidently been good for someone: Fast-casual restaurants.

Food Truck 251

Food Truck Fast Casual Food 2024 251

Restaurant Business

JUNE 17, 2025

News Tech Check technology delivery Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Premium Financing Starbucks, and a lot of other brands, leaned too far into takeout The Bottom Line: Some brands went too far in their bid to cater to takeout customers.

Leadership 185

Leadership Advertising 2025 Reservations 185

Modern Restaurant Management

DECEMBER 16, 2021

Concepts that captured strong market share like fast casual chains will continue to outpace growth in full service locations. Concepts that captured strong market share like fast casual chains will continue to outpace growth in full service locations. The other reason for smaller menus is related to staffing issues.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

FEBRUARY 6, 2020

Their enthusiasm for our brand coupled with their deep experience developing successful polished casual and fast-casual restaurant brands in Alberta make them the perfect partners to bring CPK into Canada for the first time. Blaze Fast-Fire’d Pizza is heating up the Midwest with a 16-unit development deal.

Franchising 383

Franchising Franchise Fast Casual 2019 383

Modern Restaurant Management

FEBRUARY 5, 2024

The fast food industry saw the largest reduction in spending year over year (five percentage points). The Bureau of Labor Statistics reported that fast-food prices jumped 6.2 There has been an extensive growth inside the popularity of plant based meat, with several fast food chains globally leaping on the trend. percent in 2023.

2024 492

2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

JANUARY 3, 2024

There's a growing recognition that mobile apps alone cannot cater to all aspects of loyalty, paving the way for alternative solutions like kiosks and more integrated loyalty program structures. 2024 will be a year of value and beverage innovation. These alternatives will not only cater to new consumers but also clean eating habits.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Restaurant365

FEBRUARY 25, 2020

Fast Casual Restaurants. Fast casual restaurants, also known as fast food or quick service restaurants, involve ordering at a counter or doing some level of self-service. Although factors like franchise affiliation may affect profit margins, fast casual restaurants typically have an average profit margin of 6-9%.

Loyalty Program 183

Loyalty Program Point of Sale Fast Casual Online Ordering 183

Modern Restaurant Management

DECEMBER 20, 2023

Fast-food chains, grappling with economic pressures, embraced self-service kiosks, while the rise of secure mobile payment platforms responded to the imperative of enhancing transaction security. By 2023, what began as a convenience has evolved into a necessity, shaping the way businesses operate.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

7 Shifts

JANUARY 23, 2020

Everyone can sell food and beverages, the differentiation is in the details. Ace, Trails End Catering. Fine dining, fast casual, etc.) Frenchy, Westwood Catering. You have to be able to do more with less everything—make sure you can. Katy, Cartago. Focus on your service concept! Create an experience.

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

JUNE 17, 2021

Augustine, Florida, a new self-serve store in Bayonne, New Jersey, focused on catering with a late-night walk-up window, and a counter-service store in Navarre, Florida, that will appeal strongly to tourists. "This The company has 12 new U.S. locations opened in the past year and six additional locations set to open in the coming months.

Franchising 431

Franchising Franchise Food Truck Loyalty Program 431

Modern Restaurant Management

MARCH 3, 2023

" At least 4 in 10 operators in each of the three limited-service segments — quickservice, fast casual, and coffee and snack — believe the addition of drive-thru lanes will become more common in 2023. Convenience store visits for prepared beverages and foods were up two percent last year versus the year before.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

JANUARY 17, 2020

This investment comes at a pivotal time, as the Indian fast casual has more than 50 franchise and corporate locations in varying stages of development across the United States, including two franchised locations that recently opened in Atlanta and Orange County, California. Curry Up Now Secures Investment.

Franchising 340

Franchising Franchise 2020 Fast Casual 340

Modern Restaurant Management

FEBRUARY 19, 2020

The drive-thru feature is a first for the fast casual brand, which has previously focused on eat-in cafés and kiosks. We are confident it will become the go-to place to dine, carry out, or for any catering needs.” “Fazoli’s is at the forefront of the fast-casual Italian category,” Milliken said.

Franchising 305

Franchising Franchise Fast Casual Point of Sale 305

Modern Restaurant Management

MAY 27, 2020

Contactless delivery and drop off for catering. “We are working closely with partners to ensure our customers have the technology they need to navigate current conditions and future operating scenarios,” said Chris Adams, vice president of strategy, Oracle Food and Beverage. Offering easy-to-assemble, take-home meals.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

MARCH 11, 2020

The majority of fast-casual and fine dining operators are meeting this challenge head-on by adding new offerings monthly,* driving increased competition with bar-and-grill operators. This strategy builds on the tremendous success the company had this past year focusing on the food and beverage industry.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Sling

NOVEMBER 11, 2019

2) Casual Dining. Casual dining types of restaurants usually share the following characteristics: Customers are served at their table. As a general rule, casual dining restaurants fall between fine dining and fast casual on the “fancy” spectrum. 3) Fast Casual. 3) Fast Casual.

Fast Casual 104

Fast Casual Fine Dining Food Truck Casual 104

Restaurant365

MARCH 3, 2022

Casual dining – 32%. Fast casual – 25%. So, whether you are a specialty kiosk, fast-casual, or fine dining, there is additional money to be made by catering to tourists. The percentage breakdown of sales from travelers in a typical year pre-COVID-19 was as follows: Family dining – 31%. Fine dining – 41%.

Travel 146

Travel Social Media Fast Casual Fine Dining 146

Modern Restaurant Management

NOVEMBER 1, 2019

.” Pieology Founder and Chairman Carl Chang said, “We’re thrilled to see that what started as a family idea in Fullerton, California, to bring great food and community together, will now become a global destination for great fast casual pizza.” GARBANZO has partnered with Tractor Beverage Co.

Franchising 216

Franchising Franchise Fast Casual Point of Sale 216

Modern Restaurant Management

OCTOBER 17, 2019

Expanding in new and existing markets, Schlotzsky’s Austin Eatery is placing an emphasis on increasing accessibility through third-party delivery, catering, take-out, and drive-thru efficiencies. MOD Super Fast Pizza Holdings, LLC expanded its development agreement with Best Pizza, LLC, their exclusive franchisee in Colorado.

Franchising 193

Franchising Franchise Mobile Ordering Loyalty Program 193

Modern Restaurant Management

JULY 1, 2020

In addition, the cheaper price tag that most fast food outlets offer may be appealing to consumers tightening their budgets amid the pandemic. People who purchase hot dogs also had specific beverage preferences across alcoholic and non-alcoholic drinks. consumers—falling 2.5 percent to an ACSI score of 79. Fraud Rates Up.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

NOVEMBER 19, 2019

Visitors will be able to see, hear and learn about coffee’s extraordinary journey through intentional and unparalleled design, while enjoying a menu featuring exclusive coffee beverages exclusive to this location. Unique Food and Beverage Experiences. Coffee Bars. ” Toast Capital Launches.

Delivery 322

Delivery Reservations Customer Experience Retail 322