Open for Business

MAY 4, 2023

Keeping your online presence up to date, cutting wait times, and highlighting your value all make for a dining experience that feels good to guests and keeps them coming back—no matter what’s happening in the economy. Leveling up the dining experience and taking feedback seriously can turn guests into evangelists for your brand.

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

7 Shifts

SEPTEMBER 10, 2021

Attempts have been made to eliminate tipping altogether, but many restaurants ended up reverting back to a traditional tipping system. It can even extend to the back of the house, so cooks, dishwashers, and porters can get tipped oit. Equitable wages are also a great way to stand out in a tough hiring market.

Tip Distribution 370

Tip Distribution Management Management Back of House 370

Culinary Cues

DECEMBER 3, 2022

, I shout while frantically rubbing my calf trying to work out that Charlie horse pain. I can feel the knot in that muscle move slowly from the top of my ankle to the back of my knee. By 7am I am walking through the back door of the kitchen. It has all become too commonplace and as such has little meaning. Can’t make it in.”

Back of House 341

Back of House Hotels Front of House Book 341

7 Shifts

JULY 28, 2021

Your bartender forgetting to make a drink for one of your tables or your server bringing a plate to the wrong table is all it takes to throw off the rhythm of your staff. At times, it's a civil war between your front-of-house and back-of-house teams. It's time to bust out that clipboard and write a checklist.

Communication 430

Communication Management Management Front of House 430

Culinary Cues

JANUARY 18, 2023

Whenever we (chefs) look back on our time in the kitchen, we’re able to categorize experiences in one of three silos: a learning experience, mission accomplished, or inspiration. Sure, luck can be involved, but luck is rarely something to depend on or take credit for. I never want to be in that position again, so what have I learned?”

Back of House 384

Back of House Front of House Education Café 384

Modern Restaurant Management

JANUARY 11, 2024

It doesn’t matter if you have been in the restaurant industry for a decade or are just starting out, running a successful restaurant can be a stressful task. Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy.

Management 166

Management Management Back of House Customer Service 166

EATER

AUGUST 10, 2022

Somewhere between “Dora the Explorer” and “No Reservations,” Sarah Thomas’s book series “Kalamata’s Kitchen” introduces kids to global cultures through food In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Sarah Thomas, author of Kalamata’s Kitchen.

Book 96

Book Food Back of House Food Order 96

7 Shifts

AUGUST 16, 2021

But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. The way to run great shifts is to get out ahead and schedule pre-shift meetings. Call it out here.

Front of House 397

Front of House Back of House Coaching Customer Service 397

EATER

FEBRUARY 1, 2023

Breakfast, lunch, snacks, and dinner, day in and day out, without exception. This book is not for them.” But, as The I Hate to Cook Book proved after it was published in 1960, a lot of women hated to cook. They weren’t plotting a revolution. They had always expected that this would be their lot in life. Were they ever thanked?

Book 101

Book Point of Sale Back of House Take-out 101

7 Shifts

SEPTEMBER 20, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. Your POS system reduces ordering errors, increases front-of-house and back-of-house efficiency, and helps you control inventory.

Technology 370

Technology Front of House Social Media Back of House 370

Culinary Cues

SEPTEMBER 4, 2023

This may seem like a strange topic for a blog focused on the restaurant industry and the world of food but hear me out. It was strange at first, but then we gradually dressed up a room in our house, set up our computers, turned on the Keurig Coffee Maker and spent our days flipping from one virtual meeting to another. So why not?

Social Media 353

Social Media Food Safety Retail Back of House 353

7 Shifts

FEBRUARY 5, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. There’s a wide range of options available that take the entire process online. It’s a necessity for building a modern and future-proof restaurant.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

7 Shifts

OCTOBER 31, 2022

Taking the time and energy to create one proves to others (and yourself) that you're serious about the venture. A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm.

Point of Sale 397

Point of Sale Back of House Document Download 397

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Streamline the front of house.

Technology 147

Technology Front of House Back of House Online Ordering 147

Culinary Cues

FEBRUARY 22, 2021

At least the real bad news is out of the way. Now, let’s think about the purpose of restaurants so that current and potential restaurateurs and chefs can choose the direction they want to take. This was (is) the design of classic coffee houses, speakeasys, and corner cafes for generations. I know what you are thinking – WHAT!!!!

2022 379

2022 Food Truck Merchandise Point of Sale 379

7 Shifts

SEPTEMBER 19, 2022

The restaurants that prioritize employee retention above all will come out on top. Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Table of Contents.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Embrace the Suck

JANUARY 13, 2021

Author’s Note: This is an excerpt from my new book title Your Restaurant Culture Sucks! Coming out in late February 2021. You’ve heard it said to you by every consultant out there.You need to work ON your restaurant and not IN your restaurant. ” Hold that thought for a second. Two Restaurants: Two Mindsets.

Coaching 352

Coaching Back of House Front of House Training 352

Embrace the Suck

FEBRUARY 16, 2023

Owner #2 doesn't like that it takes longer, so they tell the team they can provide a bottle or can with an empty glass. A line cook calls out to a prep cook, "Hey, we need some onions!" Every great team experiences tension. Are you noticing your restaurant team is arguing? Is your employee turnover rate going up?

Front of House 292

Front of House Back of House Communication Hiring 292

7 Shifts

SEPTEMBER 16, 2021

Whether you’re managing multiple restaurants right now or are thinking about expanding your current business , this guide has everything you need to run more than one restaurant at once with success. Table of Contents. New Concept or Replicate? Create Consistency with Your Operations. Delegating Responsibilities. Keep Your Team Connected.

Management 370

Management Management Document Hiring 370

7 Shifts

MARCH 31, 2023

“Take better care of your staff.” Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. We’ve all heard it. How can you encourage them to care about the business and invest time and energy into their role?

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

NOVEMBER 29, 2022

There are 101 ways to dole out restaurant tips - from percentages to points to whether kitchen staff gets a share. But we kept the back-of-house revenue share program for our kitchen teams, where regardless of what position you work in the kitchen, you get a certain percentage of revenue earned. Table of Contents. The Panelists.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Culinary Cues

APRIL 22, 2020

As previously stated – you can take the chef out of the kitchen, but you can’t take the kitchen out of the chef. You might find that a stay at home chef takes this organization to a new extreme and build a banquet/event order (BEO) for each meal and break. This time of displacement is tough on everyone.

Back of House 357

Back of House Point of Sale Take-out Inventory 357

SpotOn

MAY 13, 2024

” -Benson Wang, Cofounder of Palm House Hospitality Take SpotOn client Santé , for example. By expanding seating and streamlining the reservation process with online booking and Google integration, Santé maximized reservations, reduced cancellations and no-shows, and cut down on manual reservation handling.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

Culinary Cues

MAY 16, 2022

But when this occurrence takes place with a team, the results can be magical. The reservation book was full for tonight – more than 200 recorded and no room for walk-ins. She had to handle eight different menu items on those cherry red flat tops and high BTU burners and called out orders to each station on slower nights.

Café 350

Café Front of House Point of Sale Back of House 350

Modern Restaurant Management

SEPTEMBER 14, 2022

– Team Bots’ It sounds like something out of a science fiction movie, right? . – Team Bots’ It sounds like something out of a science fiction movie, right? AI and ML are buzzwords and often sound out of reach of an average restaurateur. To get a receipt for your order, reply with Hi. What are AI and ML?

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Culinary Cues

MARCH 21, 2020

Once we learn to take a breath and put the brakes on typically intense lifestyles, always on the go, always more to do than there is time, constantly putting aside interface time with friends and family, and relying on technology for our entertainment – we might just be able to find solace in life. We have lots of time on our hands.

Back of House 348

Back of House Book Leadership Communication 348

EATER

JANUARY 8, 2024

Considering the enduring popularity of the dinner party, it is perhaps not surprising that there have been a slew of books written to advise prospective hosts on how to throw the perfect shindig. Their tips range from the mundane — make sure you have enough food, don’t run out of booze — to the absolutely absurd. Got all that???

Entertainment 126

Entertainment Travel Book Back of House 126

7 Shifts

APRIL 21, 2023

These 4 executives started out working in entry-level restaurant jobs. That gave his team members the confidence to take on more duties and gave them motivation to move up. When Shawn Grodensky was a boy, his father dragged him out of bed to bus tables at the family restaurant in Virginia. That was 20 years ago.

Leadership 195

Leadership Training Front of House Customer Experience 195

Modern Restaurant Management

DECEMBER 1, 2021

Front-of-House. Henry takes his phone, scans the QR code, and indicates that he’s arrived. Speaking of the host stand, let’s take a deeper look at your guest and waitlist management technology. Let’s come back to Henry. Henry is ready to order some dinner. Contactless Technology.

Technology 203

Technology Front of House Back of House Point of Sale 203

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. Their business is built on the power of word of mouth—one of, if not the most useful marketing tools in the book. Before you get any ideas of a cheesy radio spot, take a step back and look at the bigger picture.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Buzztime Business

DECEMBER 19, 2023

These 32 winter bar promotions give customers a reason to get out of their PJs and into your place for good times…all winter long. And no, the author of the James Bond books didn’t invent the martini (but he did create the Vesper). 8) Boozy Book Club Give book worms a choice. Start with a series of bartender 101 “classes.”

Bar 88

Bar Seasonal Menu Events Back of House 88

7 Shifts

OCTOBER 2, 2019

But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. We reached out to a restaurant manager in an internationally-known restaurant to get her advice on managing a restaurant staff, and provided a few insights of our own. What are their goals and challenges?

Management 285

Management Management Communication Back of House 285

Next Restaurants

DECEMBER 2, 2020

Before we dive into some of the more granular reasons it’s important to update your website, let’s remember the big one — online booking. Restaurant traffic from online booking and delivery is booming and keeping your booking and delivery page up to date is a great way to generate revenue. . You know all of this.

SEO 140

SEO Fine Dining Back of House Point of Sale 140

Restaurant Clicks

DECEMBER 19, 2021

From delicious Bourbon bars to mouth-watering steak houses, private dining and restaurant dining, in general, have expanded in Louisville over the last ten years. To learn more about where to catch an excellent intimate dinner after a long day at the derby, check out my list for private dining in Louisville! Proof On Main.

Dine-in 111

Dine-in Front of House Back of House Fine Dining 111

Modern Restaurant Management

MAY 2, 2023

Conducting a successful one can help you figure out where your business could use a little improvement. How to Conduct a Successful Restaurant Audit First, take stock of the following areas of your restaurant business: Cleaning and Sanitation It’s difficult to overstate the importance of sanitation for restaurants.

Audits 112

Audits Point of Sale Document Food Safety 112

EATER

SEPTEMBER 15, 2023

An Rong Xu /Eater In her debut cookbook, ‘Made in Taiwan,’ the journalist uses recipes to tell the story of the island’s people, and take a stand on its sovereignty “I’m not a food influencer or a professional chef,” Clarissa Wei says. “A The particulars of the recipe set the tone for the rest of the cookbook, which comes out this month.

Food 144

Food Book Food Supply Food Order 144

Restaurant Clicks

DECEMBER 15, 2021

Whether you’re planning on moving to New York in the near future or just intend to visit the Big Apple for the weekend, knowing the best places to dine privately in Brooklyn will take your experience from average to amazing. Best Private Dining Restaurants in Brooklyn. Best Private Dining Restaurants in Brooklyn. Scottadito Osteria Toscana.

Dine-in 109

Dine-in Seasonal Menu Back of House Website Management 109