Modern Restaurant Management

SEPTEMBER 9, 2020

And to survive this crisis (and any future crises), restaurants need to effectively manage the ongoing risks to protect their brand reputation and avoid costly liabilities. When employees feel safe, informed, and engaged, then customers will feel safe. Invest in Software Solutions.

Management 474

Management Management Food Safety Audits 474

Modern Restaurant Management

APRIL 28, 2025

” But then I read the claim response our manager submitted: “Employee left due to stress. And that means responding poorly to just a few claims each year can cost thousands in money, time, stress, and avoidable audits. Manager-HR Disconnect. If a manager says one thing and HR says another, guess who looks unreliable?

Document 340

Document Coaching Audits Training 340

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business. How do you manage the restaurant’s budget and control costs?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

SEPTEMBER 7, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Here’s a deeper look at each: Constant Auditing of Invoices. The use of electronic invoice auditing also is increasing with foodservice operators.

Audits 584

Audits Food Supply Supplies Pricing 584

Modern Restaurant Management

AUGUST 10, 2020

Although the IRS and state taxing authorities have initially slowed their pace of audit activity to protect the health and safety of their own employees during these turbulent times, this is only temporary. This is especially true when times are tough and managers are looking for ways to pay bills. What If You Get Contacted.

Audits 450

Audits Government Point of Sale Cash Management 450

Modern Restaurant Management

MAY 27, 2025

Brands (owner of KFC, Taco Bell, and Pizza Hut) suffered a ransomware attack that forced the closure of approximately 300 restaurants in the UK and exposed personal information of hundreds of thousands of employees. Implementing a formal vendor risk management program helps restaurants track these requirements across all partners.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

OCTOBER 25, 2024

Managing Inventory The first area of focus for any waste elimination strategy is your restaurant’s approach to ingredients. By managing your food more effectively, you’re minimizing costs and reducing pressure on the environment. It takes commitment alongside some investment in specific areas of operations.

Waste 309

Waste Equipment Inventory Customer Service 309

Modern Restaurant Management

MARCH 6, 2023

By modernizing employee task management, quick service restaurants (QSRs) can streamline routine health and safety audits. Ensure Routine Health and Safety Audits Run Smoothly Outdated processes, like pen and paper audits, can make health and safety checks a tiresome, time-consuming task with room for human error.

Audits 469

Audits Kitchen Safety Mobile Ordering Customer Experience 469

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

JANUARY 27, 2022

Use tech tools to provide regular training and send small “chunks” of information right to employees’ phones. Audit differently. Now, food businesses – including ghost kitchens – are creating a culture of collaboration and development by changing their audit processes. Utilize digital tools.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

JUNE 6, 2022

For many brands, an annual audit was the norm, while employees may have focused on not "getting in trouble" or "getting a good score" rather than the creation of culture. Many operators relied on gut instinct, without a comprehensive view of their data to inform their decisions. Culture Has Become More Collaborative.

Audits 474

Audits Kitchen Safety Back of House Point of Sale 474

Modern Restaurant Management

OCTOBER 7, 2021

Innovation is needed in several areas, including: Staff management. Staff Management. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

DECEMBER 7, 2020

That approach begins with the judicious application of data from brand compliance audits. Restaurants rely on surveys and brand audits to provide valuable measurements, allowing management to assess standards across their locations and make adjustments when issues crop up. Why Franchises Are Digitizing Brand Audits.

Customer Experience 395

Customer Experience Audits Franchise Franchising 395

Modern Restaurant Management

AUGUST 27, 2024

By the time you manage inventory, staffing, customer demand and narrow profit margins, the last thing you want to think about is the IRS. Restaurants, like other cash-intensive businesses, are a frequently targeted for audits by the IRS. By keeping accurate and complete records, you can reduce the length and pain of an audit.

Audits 470

Audits Cash Management Point of Sale Document 470

Modern Restaurant Management

DECEMBER 11, 2019

Add cybersecurity risks, mix in consumer desire for transparency, then layer in the collection of consumer data collection and you’ve got a perfect storm of data management challenges across the food supply chain. ” ELM itself is defined as P&L-based orchestration and streamlining of experiential moments in customer journeys.

Management 354

Management Management Food Food Safety 354

Modern Restaurant Management

NOVEMBER 16, 2021

Going digital – increasingly a top choice among restaurant management. Enter the cloud, which helps restaurant operators deliver services and make informed business decisions based on up-to-date data, right here, right now. Same thing with locations – which ones are turning a profit or are draining the budget?

Customer Experience 508

Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

MAY 10, 2022

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Why should you and your staff spend hours counting inventory, auditing invoices, and combing through contracts? Take food cost management for instance.

Supplies 493

Supplies Food Supply Audits Inventory 493

Modern Restaurant Management

JULY 17, 2023

In addition to the hassle of trying to manage certification paperwork in overflowing file cabinets, it’s difficult (or nearly impossible) to spot noncompliance issues in real-time across an enterprise. Trying to manage the ISO compliance process manually is costly, labor-intensive, stressful, and error prone. Improve visibility.

Innovation 416

Innovation Technology Certification Food Safety 416

Modern Restaurant Management

MAY 14, 2021

Fortunately, there are many ways to manage food waste once it has been generated as an alternative to sending it to a landfill. Audit the waste stream and try to identify current trends and how much waste is actually being generated. As a multi-location operator, this all may sound overwhelming and unmanageable.

Waste 527

Waste Compost Recycling Food 527

Modern Restaurant Management

JUNE 25, 2025

A good agent should be able to tell you about the specific resources available to you when managing claims, billing, and auditing issues, and answer any other questions relating to what the claims process will look like. This information is provided as a convenience for informational purposes only.

Insurance 221

Insurance Restaurant Law Outdoor Catering 221

Modern Restaurant Management

JANUARY 24, 2023

In the digital age, online reputation management is critical for business success. This creates the necessity for restaurant reputation management strategies to amplify positive reputation while downplaying negative criticism. Analyze The Data When managing an online presence, data is your best friend.

Social Media 493

Social Media Website Management SEO Customer Experience 493

Modern Restaurant Management

JUNE 8, 2020

This includes quality management software and auditing apps. Manage Visibility. Get Information from Reputable Sources. COVID-19 information is being constantly updated, with the CDC, FDA, WHO, and NIH offering ever-evolving information on COVID protocols. Invest in Digital Tools.

Food Safety 507

Food Safety Social Media Website Management Food Supply 507

Modern Restaurant Management

MARCH 20, 2020

With every online order, millions of customers are entrusting restaurant owner/operators with their most essential information. However, thanks to the explosion of online ordering, owner/operators are left managing massive data sets — without any experience in doing so.

Online Ordering 540

Online Ordering Email Marketing Website Management Franchise 540

Modern Restaurant Management

SEPTEMBER 22, 2022

Stay informed about current events and industry trends. A key takeaway is to stay informed about current events (e.g., Use tech tools to manage your supply chain. Today’s digital solutions allow you to audit and evaluate your supply chain’s sustainability and resilience. Elevate your inventory management.

Food Supply 530

Food Supply Supplies Food Food Truck 530

Modern Restaurant Management

SEPTEMBER 8, 2023

Brands should develop open and clear communication channels to ensure food safety information is effectively disseminated to all employees. These training sessions should cover various food safety topics, including hygiene, allergen management, proper handling and storage of food, and identification and mitigation of food safety risks.

Food Safety 520

Food Safety Allergens Food Loyalty Program 520

Modern Restaurant Management

JANUARY 3, 2022

A free, online QR code generator encodes information into a QR code. This information can vary from menus to external links for reservation bookings. The QR code may take you to a phishing website, where you are prompted to enter your personal information or login credentials for scammers to steal.

Customer Experience 553

Customer Experience Consumer Goods Mobile Ordering Customer Service 553

Modern Restaurant Management

OCTOBER 28, 2022

It shows you’re working to maintain appropriate staffing levels, make it easier for employees to manage their schedules, and implement technology that helps them see their schedule and communicate with their manager from a single, always up-to-date location. 2 – Give Employees Training and Education Opportunities.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

AUGUST 29, 2022

Restaurant management and operations personnel are always on the search for proactive ways to increase operational efficiency and reduce waste while complying with local regulations. For risk mitigation and asset protection, it is impossible to manage what you cannot inspect. Automating Workflow Management.

Operations 473

Operations Food Safety Kitchen Safety Front of House 473

Modern Restaurant Management

AUGUST 12, 2024

Surface Actionable Data and Insights One of the best use cases of AI in the restaurant industry relates to the real-time data and insights surfaced by the technology which can help restauranteurs make more informed decisions. Restaurateurs can leverage AI technology to analyze financial data and identify potential cost-saving opportunities.

Audits 449

Audits Back of House Employee Relations SEO 449

Modern Restaurant Management

JULY 24, 2023

Restaurant managers must have complete visibility into their suppliers’ sourcing practices to ensure their ingredients are safe, healthy, and high-quality. By automating the supply chain, AI ensures the entire process is transparent, providing restaurant managers with real-time data on their suppliers. Building consumer trust.

Supplies 419

Supplies Sustainability Food Supply Food Safety 419

Modern Restaurant Management

JUNE 8, 2020

Knowing exactly what is expected of you as a restaurant manager can be confusing. As mentioned in The Restaurant Reopening Blueprint : “Restaurant management is a demanding affair; re-opening a restaurant in the face of a global pandemic promises to be complex and challenging… Your experience will be nuanced.

FOH 507

FOH BOH Employee Relations Food Safety 507

Modern Restaurant Management

DECEMBER 14, 2020

Some of these marketplace collection laws were hastily enacted and state revenue agencies may still be issuing guidance, determining audit enforcement practices, and resolving practical implementation issues as they arise. In general, states may only audit a restaurant for the sales on which it remits tax. Exclusions.

Restaurant Law 518

Restaurant Law Presentation Audits Coupons 518

Modern Restaurant Management

JUNE 10, 2020

A pandemic of this magnitude may not have been something they considered when they wrote their crisis management plan. Conduct an internal audit of expenditure. Now is the time to pay more attention to your website, take advantage of the downtime your hotel may have to audit this too. Many may not have even had such a plan.

Hospitality 518

Hospitality Marketing Social Media SEO 518

7 Shifts

JUNE 29, 2022

The FTC Rule largely pertains to franchisors supplying prospective franchisees with a franchise disclosure document – a document from franchisors providing 23 key information points to franchisees regarding need-to-know information about the business. Financing information. The previously referenced 23 fields of information.

Franchise 370

Franchise Franchising Restaurant Law Document 370

Modern Restaurant Management

FEBRUARY 27, 2024

These errors prompted nearly half (47 percent) of all respondents to “break-up” with a business that shares inaccurate online information, opting instead for a competitor. Just as no one wants to be catfished by a fake dating profile, consumers don't want to be misled by inaccurate business information.

Online Ordering 472

Online Ordering Consumer Goods Customer Service Customer Experience 472

Lavu

MAY 2, 2025

Managing food allergens isnt just a best practiceits a legal and safety necessity for todays restaurants. With increasing awareness of food allergies, allergen management in POS systems has become essential to ensure customer safety and streamline kitchen operations. This reduces the chance of errors or miscommunication.

Allergens 78

Allergens POS Management Management 78

QSR Automations

JUNE 10, 2025

Combination of comprehensive operations management platform with kitchen automation will help customers execute more efficiently and profitably BOSTON, June 10, 2025–Crunchtime Information Systems, Inc., QSR’s kitchen display technology is a natural fit with Crunchtime’s operations management solutions,” said Raguin. “We

Technology 87

Technology Management Management Kitchen Safety 87