The Restaurant Times

NOVEMBER 17, 2021

Restaurants are now adjusting to the new normal and online ordering is paving the path to success for many restaurants. Dine-in income has dropped by over half and as a result, numerous eateries have closed or are considering transitioning to online ordering. They first emerged some years before the pandemic.

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

Restaurant365

NOVEMBER 6, 2020

” You rapidly shifted operations and resources between different order modes, most likely approaching dine-in, delivery, takeout, or drive-thru differently. .” ” You rapidly shifted operations and resources between different order modes, most likely approaching dine-in, delivery, takeout, or drive-thru differently.

Dine-in 113

Dine-in Delivery Ordering Point of Sale 113

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. And with economic uncertainty looming, many consumers are ordering out less frequently and cooking at home more.

Customer Experience 221

Customer Experience Online Ordering Social Media Mobile Ordering 221

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Restaurant managers also either oversee or directly respond to online reviews. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Here are their responses.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru.

Front of House 170

Front of House Mobile Ordering Customer Service FOH 170

Modern Restaurant Management

SEPTEMBER 24, 2020

Off-premise dining was already on-trend in the restaurant industry well before COVID-19. According to Morgan Stanley estimates, online delivery is set to grow from $260 billion in 2017 to $325 billion in 2020 – and possibly $470 billion by 2025. And be sure to include napkins with every order to promote good hygiene.

Coupons 238

Coupons Social Media 2025 Online Ordering 238

7 Shifts

NOVEMBER 1, 2022

There are more options for eating out than ever before. And the big restaurant brands are only getting bigger , making it even harder to stand out. Your plan should be comprehensive, well thought out, achievable, and consistent. Your plan should be comprehensive, well thought out, achievable, and consistent.

Seating 222

Seating Email Marketing Marketing SEO 222

Modern Restaurant Management

DECEMBER 21, 2020

New independents will arise out of the ashes. The new wave of restaurateurs will learn from the recent crisis and will focus on sustainability of operations by leaning hard into delivery, take-home, curbside pick-up, contactless payment, and other enabling technology. Digital advertising will become high priority.

2021 153

2021 Email Marketing Online Ordering Advertising 153

Modern Restaurant Management

DECEMBER 16, 2020

QSR brands that quickly adapted television advertising campaigns with messaging to respond to the pandemic saw this strategy pay off with greater consumer engagement, according to EDO, an advertising insights and analytics company that specializes in search engagement.

Fast Casual 131

Fast Casual Advertising Casual Online Ordering 131

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. That they can get coronavirus from someone sitting next to them while dining. Extra side, desert, take-home dressing, etc.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

The Rail

JUNE 4, 2024

By Eric Tress, Contributor When you talk about marketing in this era, people quickly think of social media marketing, content marketing, and search engine optimization (SEO), among other online marketing methods. Therefore, the best place to find them is online. This includes people who have previously dined at your restaurant.

Marketing 52

Marketing Email Marketing Restaurant Law Coupons 52

The Eat Restaurant

FEBRUARY 15, 2023

Whether it be as a result of pandemic-related disruptions, heightened competition, or shifting perceptions about the value of having a strong online presence, whatever the reason a restaurant business knows they need up their online game.

SEO 78

SEO Online Ordering Social Media Customer Service 78

ChowNow

JANUARY 6, 2021

Invest in the right online ordering platform. Online ordering became a vital lifeline for restaurants at the peak of the COVID-19 pandemic. Even long after the pandemic has ended, consumers will continue to use online ordering to patronize their favorite restaurant. Keep delivery on the table.

2021 148

2021 Mobile Ordering Online Ordering Download 148

Modern Restaurant Management

JUNE 29, 2020

I have seen firsthand how this is playing out. The one with the long wait was clearly taking the health of its patrons seriously through abundant signage and a clear process that respected social distancing measures. The other did not seem to be advertising a plan at all. Dine-in mobile ordering.

Kitchen Safety 219

Kitchen Safety Customer Experience Website Management Mobile Ordering 219

7 Shifts

JANUARY 7, 2021

To help, we’ve created the ultimate restaurant marketing guide, covering strategy, creative, branding, marketing channels, paid and unpaid advertising, and so much more. There are many restaurants who’ve never touched advertising or social media, and they’ve been the neighborhood’s go-to spot for decades. So, where do you start?

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Open for Business

APRIL 3, 2023

Think about what makes your restaurant stand out from the competition. It could be an elegant dining room, a buzzing cocktail bar, a takeout counter, or a food delivery app. You can also think about place as where you promote your product—in print, online, or by word of mouth. Product The product is what you sell.

Marketing 78

Marketing Email Marketing Social Media Loyalty Program 78

Goliath Consulting

SEPTEMBER 7, 2023

In the digital age, the culinary world doesn’t just battle it out in the kitchen. The real competition happens online, where attracting diners requires innovation, engagement, and a mouthwatering digital presence. If a diner always orders vegan dishes, they should receive updates on vegan specials.

Marketing 78

Marketing SEO Email Marketing Mobile Ordering 78

Modern Restaurant Management

JULY 28, 2020

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. Even though digital can help with ordering, a courteous greeting can go a long way.

Customer Experience 200

Customer Experience Online Ordering Mobile Ordering Customer Service 200

7 Shifts

FEBRUARY 15, 2022

We wanted to take a look back and highlight some of our favorite moments during our first season. Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant. Your smartphone is your restaurant's media center.

Social Media 450

Social Media Hiring Website Management Hospitality 450

ChowNow

SEPTEMBER 30, 2020

When brainstorming restaurant marketing ideas, many restaurateurs seek out strategies that will help bring in new customers. The math is simple: more orders over time equals more sales. Marketing to your existing customers keeps your restaurant top of mind leading to increased order frequency and higher ticket sizes.

Loyalty Program 158

Loyalty Program Marketing Email Marketing Social Media 158

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. You wake up, have a coffee, and decide that it’s a perfect day to go out for a nice brunch. A strong online brand isn’t just a nice-to-have—it’s a necessity.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 151

2024 2023 Food Order 2013 151

Modern Restaurant Management

JUNE 12, 2023

With the most up-to-date weather forecasts at your fingertips, you’ll get a better sense for when you should prioritize indoor dining or pivot to other dining options such as takeout and delivery. When wildfire smoke or cold weather forces you to shut down outdoor dining areas, move things inside.

Kitchen Safety 88

Kitchen Safety Online Ordering Outdoor Communication 88

Social Hospitality

MAY 6, 2020

Amidst the current COVID-19 pandemic, there is a lot of negativity online and in the news. Hotel Trundle has done a fantastic job of staying positive with their online presence. The luxury hotel, where rooms typically top $1,000 a night, closed at the end of March and is not taking new bookings.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

ChowNow

FEBRUARY 12, 2021

Now more than ever, it’s important for local restaurants to establish an online presence. In fact, 80 percent of consumers rely on digital tools like an easy-to-use website and online ordering system , as motivating factors in deciding where they’ll dine. Engage with customers using Business Posts.

Email Marketing 148

Email Marketing Online Ordering Social Media Customer Service 148

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association launched an industry grassroots education and engagement resource available online at RestaurantsAct.com.

Online Ordering 205

Online Ordering Back of House Customer Service Small Business 205

ChowNow

JANUARY 6, 2022

Invest in the right online ordering platform. Online ordering became a vital lifeline for restaurants at the peak of the COVID-19 pandemic. Even long after the pandemic has ended, consumers will continue to use online ordering to patronize their favorite restaurant. Keep delivery on the table.

2022 78

2022 Mobile Ordering Online Ordering Download 78

Modern Restaurant Management

DECEMBER 30, 2020

Key findings from the report include: Direct online ordering booms as restaurants recognize the need to bypass third-party marketplaces : Average monthly online order volume grew 250x since the COVID-19 pandemic began, with $59.18 spent per order, on average, across restaurant websites.

2020 195

2020 Merchandise Retail Point of Sale 195

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag.

2020 190

2020 Loyalty Program Mobile Ordering Fast Casual 190

ChowNow

NOVEMBER 25, 2020

Mobile ordering apps have been rapidly growing in popularity over recent years. Between 2016 and 2018, usage of food ordering apps grew by 140 percent. Now that the COVID-19 pandemic has accelerated the adoption of ordering technology, apps have become critical for restaurants. That’s a much easier order to get.”.

Ordering 114

Ordering Mobile Ordering Online Ordering Download 114

Modern Restaurant Management

NOVEMBER 12, 2020

To combat these problems, many European countries, as well as China, India, the Middle East and other regions of the world, have been leveraging “virtual kitchens,” delivery-only concepts with no physical dine-in space, for years. The devastating effects of restaurants during COVID-19 cannot be understated.

Food Truck 198

Food Truck 2030 Front of House 2025 198

Next Restaurants

JUNE 30, 2020

Advertise & Promote Your Restaurant on Social Media. Share photos of your delivery team picking up orders, happy customers ordering takeout, and your staff making sure your restaurant is extra clean. Eggslut informs customers that you can order their egg sandwiches on UberEats. Connect with Your Guests Online.

Social Media 160

Social Media Email Marketing Online Ordering Food Safety 160

Modern Restaurant Management

AUGUST 4, 2020

Restaurants that are positioned well are those who recognize that the future is omni-channel, take the time to know their customers, and leverage technology and data. For example, a national chain promoting dine-in services to COVID-restricted markets will yield little from their efforts. That is, until coronavirus hit. card swipes.

Marketing 97

Marketing Online Ordering Customer Experience Consumer Goods 97

ChowNow

JANUARY 25, 2022

Mobile ordering apps have been rapidly growing in popularity over recent years. Between 2016 and 2018, usage of food ordering apps grew by 140 percent. Now that the COVID-19 pandemic has accelerated the adoption of ordering technology, apps have become critical for restaurants. That’s a much easier order to get.”.

Mobile Ordering 78

Mobile Ordering Ordering Online Ordering Download 78

Restaurant Clicks

APRIL 5, 2021

With a plethora of dining options, where you start is a big decision! Take a look at some of the best Indian restaurants in Washington, D.C. Take a look at some of the best Indian restaurants in Washington, D.C. Ordering Indian food from Punjab is as entertaining as it is delicious. Order Online.

Online Ordering 132

Online Ordering Reservations Food Order Outdoor 132

Modern Restaurant Management

DECEMBER 15, 2020

With COVID-19 slowing foot traffic, and the possibility for more in-person dining restrictions on the horizon, restaurant operators are increasingly investing in AI-enabled technology to redefine the restaurant experience. They expect digital ordering options, on-demand choices and services that cater to their online lifestyle.

Guest Recovery 138

Guest Recovery Mobile Ordering 2025 Customer Experience 138