Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. AI: Optimizing Operations and Enhancing Customer Experience Artificial intelligence is increasingly finding its way into pizzeria operations, and 2025 will be a year of experimentation and testing for many brands.

2025 252

2025 Online Ordering Franchise Franchising 252

ChowNow

FEBRUARY 28, 2025

Online ordering has transformed the restaurant industry, turning what was once a convenience into an absolute necessity. In 2025, the US online food delivery market is expected to reach $424.9 Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

APRIL 8, 2025

While overall interest in AI-driven restaurant features remains low, loyalty is increasingly influenced by personalized promotions, according to the Summer 2025 Consumer Trends Report from Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

2025 418

2025 Fast Casual Consumer Goods Seasonal Menu 418

Modern Restaurant Management

APRIL 11, 2025

Despite economic concerns, diners consistently demonstrate a commitment to supporting restaurants, according to TouchBistro's 2025 American Diner Trends Report. Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices.

Loyalty Program 440

Loyalty Program Social Media Front of House Back of House 440

ChowNow

FEBRUARY 13, 2025

Knowing which tools your business needs can feel daunting, so weve organized the best restaurant technology tools of 2025 into eight key categories that cover every aspect of running a restaurant. Is online ordering inefficient? Experiencing over-ordering or last-minute shortages? Are labor costs too high?

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Why Restaurant Apps Matter in 2025 Consumer habits are evolving, and convenience is at the heart of it. Beyond mobile ordering, restaurant apps support operations in ways that were never available before.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

NOVEMBER 25, 2024

They were asked to place an order from an online restaurant. Key Study Insights As participants placed orders from identical menus, RMS used eye-tracking technology to track where they focused. Results were assessed using heat maps and the participant’s order.

Pricing 447

Pricing Food Point of Sale Airlines 447

ChowNow

JANUARY 23, 2025

Its significantly more cost-effective to keep your regulars walking through the door than it is to get a new customer every time you take an order. Customers earn rewards by meeting thresholds you define, whether its the number of orders or total dollars spent. All you have to do is keep them happy. And when you do?

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

FEBRUARY 12, 2025

4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity. Heres why ignoring restaurant marketing in 2025 is a mistake you cant afford to make: 1. Today, customers rely on Google searches, online reviews, and social media to decide where to eat.

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2025 Marketing Email Marketing Operations 195

ChowNow

FEBRUARY 5, 2025

After reading this article, you will realize that reviews are your most valuable online asset, and leaving them unattended is unthinkable. This isnt a suggestion or helpful tipits a must-do in 2025. After a dine-in experience or an online order, you can send friendly messages asking customers for feedback. We all do it.

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2025 Customer Experience Customer Service Website Management 221

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order.

Email Marketing 195

Email Marketing Marketing 2025 Online Ordering 195

ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. Optimize Your Restaurants Online Presence Your restaurants online presence is often the first touch point for potential guests, so make it count.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

MAY 23, 2025

Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. How Cybercriminals Exploit Third-Party Vendors to Attack Restaurants As online ordering continues to triumph and restaurants become more digital, opportunities for cybercriminals increase.

Online Ordering 283

Online Ordering POS Small Business Employee Relations 283

7 Shifts

OCTOBER 22, 2024

89% of people do dining research on their phones, so if you’re not making the most of your online presence, you're missing out on a huge opportunity. The good news is there are plenty of ways to engage in local marketing, both online and offline. Local restaurant marketing can help you reach your target audience more effectively.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

EATER

APRIL 30, 2025

. | Adam Friedlander/Eater NY Eric Huang of NYCs Pecking House talks grassroots growth A version of this post originally appeared on April 30, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.

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Serving 2025 Fine Dining Employee Relations 268

Modern Restaurant Management

MAY 28, 2025

According to SOCi's 2025 Consumer Behavior Index, a significant shift is underway in how consumers discover restaurants. The 2025 CBI shows that Gen Z bounces between an average 3.6 These trends together signal a clear need for businesses to diversify how and where they show up online. “This shift is already happening.

Social Media 251

Social Media Marketing SEO 2025 251

SpotOn

JUNE 17, 2025

An online ordering system is table stakes for every restaurant these days. But if you're still on the fence about implementing online food ordering software at your establishment, take a look at some of the latest stats from the National Restaurant's Association's 2025 State of the Restaurant Industry Report.

Online Ordering 82

Online Ordering Ordering Website Management Point of Sale 82

Modern Restaurant Management

MAY 30, 2025

This has led to many perks for consumers, such as reduced wait times, contactless ordering, and more personalized offers and rewards. percent from 2025 to 2033 and reach US$ 345.6 The market is influenced by evolving consumer lifestyles, the growth of digital ordering, and consumer demand for convenient and affordable dining.

Fast Casual 252

Fast Casual Food Point of Sale Mobile Ordering 252

Modern Restaurant Management

DECEMBER 31, 2024

2024 By the Numbers and Looking to 2025 Restaurant leaders representing more than 6,200 locations shared 2024’s top challenges and opportunities and their 2025 priorities in Restaurant365's annual industry survey.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Squirrel Systems

FEBRUARY 13, 2025

In 2025, one of the most powerful tools at your disposal will be your Point of Sale (POS) system. POS Systems: The All-in-One Solution for Restaurant Operations In 2025, POS technology is more advanced than ever before, offering all-in-one solutions that integrate various aspects of restaurant management.

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2025 POS Technology Operations 93

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MARCH 20, 2020

If you’re like me, chances are you’ve probably ordered food online or through an app at least once in the last couple of weeks. We’re not alone — market research company Frost & Sullivan projects that online/mobile ordering will be a $200 billion dollar industry by 2025.

Online Ordering 541

Online Ordering Email Marketing Website Management Franchise 541

Modern Restaurant Management

SEPTEMBER 24, 2020

According to Morgan Stanley estimates, online delivery is set to grow from $260 billion in 2017 to $325 billion in 2020 – and possibly $470 billion by 2025. And be sure to include napkins with every order to promote good hygiene. Off-premise dining was already on-trend in the restaurant industry well before COVID-19.

Coupons 596

Coupons Social Media Online Ordering Customer Experience 596

EATER

MAY 28, 2025

. | Courtesy of Sabine Caf Rich Fox of Sabine in Seattle says leaning more casual has helped his bottom line A version of this post originally appeared on May 28, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.

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Seating Back of House 2025 Presentation 228

SpotOn

MAY 21, 2025

At the 2025 National Restaurant Association Show , one thing became clear: restaurant tech is entering a new era. We also heard positive feedback on Picked for You, an AI-powered tool we recently launched that recommends menu items during online ordering. Last year , AI dominated the conversation. They want results.

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2025 White Paper Demo Online Ordering 98

EATER

MAY 14, 2025

Wonho Frank Lee Ryan Bailey of Kato in LA says more square footage has actually helped operations A version of this post originally appeared on May 14, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.

Seating 225

Seating Outdoor Dine-in Beverage 225

Lavu

APRIL 4, 2025

Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customer experience, and maximizing profits. Whether it’s managing high-volume orders or simplifying cash flow with dual drawers, Lavu is built to handle it all.

POS 78

POS 2025 Bar Point of Sale 78

Modern Restaurant Management

FEBRUARY 13, 2025

New data fom restaurant tech platform Toast, reveals how restaurants can prepare for another busy Valentine’s Day in 2025. Despite inflation concerns, InMarket’s new 2025 Valentine’s Day Survey found that 65 percent of those celebrating the holiday do not intend to change their plans based on higher prices.

2024 221

2024 Fine Dining Book Reservations 221

Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn DoorDash also unveiled AI-powered ad targeting. These ads will direct back to a restaurants’ DoorDash ordering page. In the future, they could also link to a restaurants’ own website if they use DoorDash’s Storefront online ordering system, Samolis said. By Joe Guszkowski on Jun.

Advertising 223

Advertising Fast Casual Social Media Leadership 223

Modern Restaurant Management

NOVEMBER 27, 2024

An 'Out of the Ordinary' Year for Independents 2024 was an “out of the ordinary” year for independent restaurants, according to TouchBistro's 2025 State of Restaurants Report. For Gen Z in particular, easy online ordering and the use of social media as a restaurant discovery tool have become the norm.

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

OCTOBER 11, 2023

trillion by 2025. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology. This allows diners to use a smartphone to scan a QR code at the table, which will take them to a digital menu where they can order and pay before the food even arrives.

Technology 510

Technology Mobile Ordering Consumer Goods Online Ordering 510

Restaurant Business

JUNE 13, 2025

13, 2025 Facebook Twitter LinkedIn It was one of three DoorDash acquisitions announced this year. It will become part of DoorDash’s Commerce Platform, which offers things like websites and online ordering that are aimed at boosting restaurants’ first-party digital sales. By Timothy Inklebarger and Joe Guszkowski on Jun.

Reservations 205

Reservations Leadership Advertising 2025 205

Lavu

APRIL 25, 2025

Running a successful restaurant in 2025 isnt just about serving great food and offering good serviceit also requires the right technology behind the scenes. Whether its managing inventory, handling online orders, or running loyalty programs, the right integrations can turn your POS system into a powerful tool for efficiency.

POS 78

POS 2025 Loyalty Program Online Ordering 78

EATER

MARCH 27, 2025

adults in February 2025 representing the U.S. Here are some key takeaways: Each generation discovers and researches restaurants differently, with younger generations relying more on online review platforms and social media. Nearly 60 percent of diners pay close attention to menu prices while they ponder what to order.

Social Media 225

Social Media Fine Dining Online Ordering Dine-in 225

Modern Restaurant Management

FEBRUARY 29, 2024

Today’s tech tools automate repetitive and time-consuming tasks, including order processing, inventory management, product reorders, and online customer service inquiries. When customers have enjoyable experiences at your restaurant, they’ll keep coming back, recommend you to others, leave positive online reviews, etc.

Food Safety 490

Food Safety Kitchen Safety Food Supply Audits 490

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Photo: Shutterstock Once upon a time, DoorDash was a spoke on a big wheel of restaurant ordering channels. But now DoorDash is stepping into some of those direct ordering channels, too. Is that a good thing for restaurants?

Leadership 182

Leadership Advertising 2025 Reservations 182

Modern Restaurant Management

MARCH 3, 2025

Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. For instance, in many cases, the first time someone sees your logo will be online, so it better look just as good on an iPhone as it does on a giant sign. Having a digital presence is critical.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251