Modern Restaurant Management

DECEMBER 30, 2024

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customer experience.

Customer Experience 519

Customer Experience Loyalty Program Dietary Restrictions 2025 519

Modern Restaurant Management

DECEMBER 26, 2024

In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture. Consumer spending in 2025 is expected to tighten as households grapple with rising credit card debt, which hit a staggering $1.14 Resiliency through Integrated Risk Management Uncertainty is the only certainty for 2025.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

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2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

APRIL 11, 2025

Despite economic concerns, diners consistently demonstrate a commitment to supporting restaurants, according to TouchBistro's 2025 American Diner Trends Report. Restaurant operators should limit significant menu price increases, explore value menus when possible, and avoid implementing any sneaky service charges.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

APRIL 14, 2025

A third of diners said their favorite restaurant changed in the past 12 months, with “better food” (46 percent) and “better value” (40 percent) cited as the leading reasons, according to Tillster’s 2025 Phygital Index Report. One of the most notable shifts is the growing demand for self-service kiosks.

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

ChowNow

FEBRUARY 13, 2025

What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.

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2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

OCTOBER 7, 2024

In 2025, more plant-based menu items will be appearing at an incredible rate of speed as well. Here are a few early observations of what 2025 could bring to the hospitality industry. Contactless Ordering, Inside and Out Door Dash, Uber Eats and other third-party delivery services will continue to expand. For $14.99

2025 474

2025 Loyalty Program Waste Compost 474

EATER

APRIL 2, 2025

The announcement included nominees for Outstanding Restaurateur, Best New Restaurant, and the regional Best Chef awards, as well as finalists for three new categories: Best New Bar, Outstanding Professional in Beverage Service, and Outstanding Professional in Cocktail Service. Check out the full list of finalists below.

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2025 Beverage Hospitality Leadership 332

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 282

Definition Loyalty Program 2025 Fine Dining 282

ChowNow

FEBRUARY 5, 2025

When customers are looking for a new place to eat, one of the first steps in that journey is checking reviews. This isnt a suggestion or helpful tipits a must-do in 2025. Reviews give your restaurant the credibility it needs to attract new customers on a daily basis. We all do it.

2025 221

2025 Customer Experience Customer Service Website Management 221

Modern Restaurant Management

NOVEMBER 25, 2024

Faced with rising labor costs and increasingly price-sensitive customers, restaurant brands are exploring new ways to balance profitability with consumer expectations. The findings reveal critical insights into how dynamic pricing impacts customer behavior and what strategies might retain loyalty in a competitive market.

Pricing 446

Pricing Food Point of Sale Airlines 446

Modern Restaurant Management

NOVEMBER 5, 2024

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. What to ask : “Can you tell me about a time you had to explain something complex to a coworker or customer?

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. But first, why is customer retention such a big deal? Sales: 80% of sales typically come from 20% of clients. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MAY 12, 2025

This represents a larger increase than those increasing visits to fast-casual (14 percent) or full-service (11 percent) restaurants and is on par with those visiting QSRs more frequently (24 percent) ( RMS Q1 2025 Dining report ). Streamline the Customer Journey : Operators can learn a lot from the convenience of convenience stores.

Retail 354

Retail Marketing Fast Casual Customer Service 354

Modern Restaurant Management

SEPTEMBER 30, 2024

The food service industry is forecast to reach $1 trillion in sales this year. At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. And yet, the modern restaurant is thriving. The benefit is twofold. Sounds appealing.

2025 450

2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

MAY 29, 2025

Too often, what customers found was a clunky experience marked by poor scanning results, slow click-throughs and the need to download third-party apps just to engage with the expected content. Best and New Uses of QR Codes In just the first three months of 2025, QR code scans reached 41.77 Customer feedback. Not at all.

Menu 371

Menu Loyalty Program Download Customer Service 371

ChowNow

FEBRUARY 28, 2025

Are you doing all the right thingsserving amazing food, delivering top-notch service, crafting perfectly balanced drinksbut the tables still arent filling up like they should? Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

FEBRUARY 14, 2025

With this in mind, what can restaurant operators expect from payments in 2025? In 2025, merchants will increasingly adopt SoftPOS solutions, which effectively turn smartphones into trusted payment terminals. Verticalized, Personalized Payments Catering to diverse customer preferences is critical in today’s market.

2025 275

2025 Sustainability Transportation Travel 275

The Rail

MAY 30, 2025

Opening a new dining space in 2025 calls for more than just a good recipe list or architectural sense. Understanding a rapidly changing landscape characterized by rising costs, evolving customer habits, and an increasing demand for originality is critical to success.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

Modern Restaurant Management

JANUARY 2, 2025

obtaining a full-service liquor license can vary significantly in cost, but Florida's process is especially challenging due to a county-based quota system that limits the number of licenses available. A well-crafted menu and unique ambiance can encourage customer loyalty. This financial burden is not unique to Florida.

License 472

License Loyalty Program Innovation Customer Service 472

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. It helps allocate resources directly to those who are most likely to become loyal, repeat customers.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

DECEMBER 30, 2024

In a recent report shared by TouchBistro on the State of the Restaurant Industry for 2025, data provides key insights into a year marked by both significant hurdles and notable resilience for the restaurant franchising industry and quick-service restaurant (QSR) operators.

Loyalty Program 251

Loyalty Program Franchise Franchising 2025 251

Modern Restaurant Management

MAY 5, 2025

While the fastest, easiest option might seem to be letting a number of employees go or drastically changing service hours, such extreme measures can actually backfire. Here are three ways to reduce your costs without experiencing backlash or sacrificing service quality.

Operations 251

Operations Front of House Back of House 2025 251

EATER

APRIL 30, 2025

Adam Friedlander/Eater NY Eric Huang of NYCs Pecking House talks grassroots growth A version of this post originally appeared on April 30, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world. The fried chicken at Pecking House.

Serving 265

Serving 2025 Fine Dining Employee Relations 265

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Restaurant Business

JUNE 20, 2025

20, 2025 Facebook Twitter LinkedIn Consumers are finding value in casual-dining brands like Olive Garden. Photo: Shutterstock Delivery and a take-home meal deal drove a lot more customers to Olive Garden this spring. The offer allowed customers to buy an in-store meal starting at $14.99 By Joe Guszkowski on Jun.

Delivery 245

Delivery Fast Casual Leadership Point of Sale 245

Modern Restaurant Management

DECEMBER 4, 2024

"Our findings show that while traditional expectations around food quality, service, and ambiance remain steady, technology has emerged as a pivotal area of focus," Carly Fink, president of Provoke Insights, told MRM. "Guests,

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

OCTOBER 30, 2024

. "We are seeing many restaurants, chains and independents use price value messages to win new customers and grow visits and loyalty with existing customers. While price may be one of the drivers of the visit, the restaurant staff must deliver on the experience expected, from taste to food variety and quality, and good service.

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience Pricing 251

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% 17, 2025 Facebook Twitter LinkedIn Convenience-store pizza edged out chain pizza in a survey of consumer taste preferences. And the tactics are quickly stealing customers from restaurants. And customers are responding.”

Food 278

Food Fast Casual Leadership Loyalty Program 278

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MAY 2, 2025

With 70 percent of operators struggling to fill job openings and 45 percent reporting they don’t have enough staff to meet customer demand, according to the National Restaurant Association. These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

JANUARY 3, 2025

What are some restaurant design trends you are seeing for 2025? For restaurateurs, the message is clear: in 2025, your space is no longer just where food is prepared and served. The challenge now is extracting maximum impact from every square foot – both from an operational and customer experience perspective.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Restaurant Business

JUNE 13, 2025

13, 2025 Facebook Twitter LinkedIn Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 9, 2025. By Heather Lalley on Jun. Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes.

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Operations Leadership 2025 Fast Casual 230