Modern Restaurant Management

MAY 9, 2025

Balancing Innovation with Operational Efficiency While technology and innovation have been game-changers for the restaurant industry, there’s a balance to strike to ensure it’s not just innovation for innovation’s sake. Some of the most valuable lessons I’ve learned fall into four key areas.

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Modern Restaurant Management

JULY 21, 2025

However, to unlock AI’s potential, leaders will likely need to balance innovation and operational discipline, strengthen governance, and address capability gaps to help optimize operations, boost margins and future-proof their business — in both the front and back of house.”

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Customer Experience Employee Relations Loyalty Program Inventory 399

Goliath Consulting

JUNE 28, 2025

Beyond labor savings, robotics also helps meet increasing hygiene expectations and throughput demands ( Middleby, 2024 ; FastCasual, 2021 ). P-Robo speeds up pasta preparation while maintaining consistent quality ( Goliath Consulting, 2024 ; Middleby, 2024 ). Middleby.com , 16 July 2024. Chowbus.com , 2024.

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Modern Restaurant Management

JUNE 27, 2025

percent in 2024 — falling short of the 4.1 Meanwhile, Chili’s, which saw average unit volumes increase 16 percent in 2024 , experiences a 3 percent satisfaction drop to 78. percent in 2024, providing openings for popular brands like Raising Cane’s and Wingstop. At the same time, U.S. chain sales grew just 3.1

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Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our The study was in-field in Sept-Oct 2024.

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Modern Restaurant Management

MARCH 10, 2025

workers now operating in a hybrid model, restaurants can focus on becoming the go-to destination for office-day meals through targeted promotions, convenient ordering options and other innovations. According to RMS' Q4 2024 Consumer Trends , more than one in three Gen Z consumers report purchasing more convenience store meal s.

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Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

FEBRUARY 14, 2025

Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. Consumers now expect innovative solutions that support seamless journeys, and payment technology must support this transition to smart mobility.

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Modern Restaurant Management

JANUARY 31, 2025

1 Squad Goals : OpenTable data revealed a 34 percent increase in parties of more than six on Galentine’s Day (February 13) in 2024, compared to the previous year.2 titled Chili’s and Texas Roadhouse: Full-Service Success in 2024. percent year-over-year during 2024. percent during 2024 and were up 4.2

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Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JULY 18, 2025

According to PAR’s 2025 QSR Operational Index , loyalty transactions rose more than 30 percentage points in 2024. When restaurant traffic softened and guests pulled back on discretionary spending, loyalty stepped up.

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Modern Restaurant Management

JUNE 16, 2025

More than half (54 percent) of independent restaurant owners report making half as much or less than this same time last year, according to a report from Alignable with 51 percent saying customer spending is “much lower” than 2024. The only path to successful innovation is through collaboration with manufacturing partners.

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Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

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Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

NOVEMBER 15, 2024

. “This redesign is not just about aesthetics; it’s about enhancing the customer experience, improving operational efficiency, and creating a welcoming environment that reflects our commitment to quality and innovation." Our aim was to enhance the guest experience while strengthening and streamlining operations.

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Mobile Ordering Design Customer Experience Online Ordering 221

Modern Restaurant Management

DECEMBER 18, 2024

As of 2024, over half of U.S. These innovations will allow restaurant operators to do more with less and help create smart, seamless experiences that meet rising guest expectations. For us, menu innovation is more than adding dishes—it’s about offering something guests can’t find anywhere else.

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2025 Loyalty Program Social Media Fast Casual 419

Perfect Daily Grind

JUNE 19, 2025

increase in volume and a 120% rise in value compared to the same period in 2024. The supermarket chain will refurbish 150 in‑store cafés with modular seating, digital kiosks, revamped menus, and energy‑efficient equipment. The move underscores a renewed focus on sustainability and innovation in Latin America.

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2025 Café Events Sustainability 127

Chowly

DECEMBER 9, 2024

Chowly 2024 Recap Growing Together with Independent Restaurant Operators 2024 has been a year of growth, innovation, and connection at Chowly. Our goal is to ensure independent restaurant operators feel equipped, informed, and inspired to tackle the challenges of todays restaurant industry with confidence.

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Perfect Daily Grind

JUNE 9, 2025

Consumer knowledge has continued to increase in the years since, further bolstering innovation in the at-home coffee market. This rapid market growth also gave rise to prosumers – highly skilled and educated consumers who invest in premium equipment.

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Equipment Café Innovation Consumer Goods 165

The Food Corridor

JULY 24, 2025

As co-lead of the Connecting and Scaling Food Entrepreneurs Theme Team , The Food Corridor helped shape a regional strategy that placed shared kitchens and food hubs at the center of investment and innovation. As our Center’s 12-month progress report from 2024 outlined, we were just getting started.

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Kitchen Safety Food Safety Food Supply Workshop 97

Modern Restaurant Management

MARCH 11, 2025

In turn, this shift forced the restaurant industry to adapt and innovate at a high speed. At Teriyaki Madness (TMAD), we’ve prioritized staying ahead of the curve with tech innovation and putting a major focus on creating an exceptional guest experience. In 2024, we launched Mad Dash, which totally changed curbside pickup. .

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Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

MARCH 11, 2025

These changes have challenged operators to adapt, but they’ve also reinforced the resilience and innovation that define the hospitality industry. as of December 2024, according to Homebase payroll data. Innovate or die was the new mantra. Wages have risen roughly 13 percent since early 2023, leveling out at $13.62

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Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

SpotOn

DECEMBER 30, 2024

At the beginning of 2024, the NRA reported that 73% of operators expected profit to be less or the same over the year, with 38% saying they didn't make any profit in 2023. These include rent, utilities, licenses, equipment, repairs, credit card processing fees—anything that's not labor or COGS. Innovative.

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Operations Loyalty Program Online Ordering POS 52

Modern Restaurant Management

DECEMBER 10, 2024

As we reflect on 2024, it’s clear these forces will only accelerate in 2025, bringing both challenges and opportunities for operators. This wave of mergers and integrations will drive innovation and better support the evolving needs of the restaurant ecosystem.

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2025 Loyalty Program 2024 Customer Service 443

Perfect Daily Grind

JULY 9, 2025

Every year, a growing number of competitors showcase the latest innovations in espresso preparation. For a competition that promotes excellence, the trend towards high-tech, fashionable gadgets and equipment was to be expected. Equipment manufacturers have clearly taken note of this interest.

Equipment 72

Equipment Influencer 2005 Workshop 72

Perfect Daily Grind

JUNE 6, 2025

Under an exclusive agreement, Kaapi Solutions, a leading provider of premium coffee equipment in India, will be the sole distributor and importer of Rocket Espresso’s Sotto Banco and Doppia machines. warehouse in Riverside, Missouri, featuring hundreds of bags of specialty green coffee, a cupping lab, and roasting equipment.

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2025 Pricing Café Events 63

Modern Restaurant Management

APRIL 1, 2025

Based on a study of 300 Quick Service Restaurant (QSR) locations, including McDonald’s, Wendy’s and Burger King, the research introduces an innovative economic framework that adapts Purchasing Power Parity principles to analyze labor costs. The prevailing theme of 2024 was value, driven by persistently high inflation.

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Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

APRIL 29, 2025

The Cheesecake Factory rated highest for innovation with a net agreement score of 8 percent, beating out Texas Roadhouse (7 percent) and Chili’s (4 percent). Starbucks saw the biggest decline in sentiment toward its customer service in 2024 (6.2 percent in 2024. Operational issues may threaten Dutch Bros’ ascent.

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Reservations 2025 Marketing Loyalty Program 488

Perfect Daily Grind

JULY 4, 2025

Editor’s note For the first time since December 2024, the C price has fallen below US $3/lb. However, with Brazilian producers predicted to have sold up to 90% of their 2024 harvest, the market’s direction hinges on whether the remaining crops are as plentiful as expected. lb over the next 15 months.

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Pricing Café 2025 2024 78

Modern Restaurant Management

NOVEMBER 1, 2024

Voice of the Restaurant Industry Toast's 2024 Voice of the Restaurant Industry some insights and data suggesting a cautiously optimistic outlook: profits are rising, with 63 percent reporting increased margins compared to last year. As consumer searches for malls are declining, restaurants are breathing life back into malls. percent.

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Point of Sale 2024 Mobile Ordering Consumer Goods 221

Modern Restaurant Management

DECEMBER 17, 2024

One emerging trend for 2024 that’s set to define 2025 is the shift from traditional nightlife and big-box dining to immersive, quality-focused experiences prioritizing ambiance and exceptional food. – Portillo’s In 2025, restaurants face evolving policy shifts and rising competition.

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2025 Back of House Front of House Customer Experience 419

Delaget

DECEMBER 2, 2024

3, 2024 – To recover more losses for quick-service restaurant (QSR) operators from the steady increase in delivery orders, Delaget , a leading restaurant data platform company trusted by over 30,000 restaurants, announced today the expansion of its Delaget Recovery solution to address first-party delivery losses. MINNEAPOLIS– Dec.

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Delivery Operations Loyalty Program Mobile Ordering 52

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. As such, restaurants are investing in training and development programs to upskill their workforce, ensuring team members are equipped to handle the latest tools and technologies.

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2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. An issue that may arise from this in 2024 is data privacy. In 2024, we’ll continue to see growth in the payroll segment. Read the first part, here.

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2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JULY 16, 2024

Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top "Loyalty innovation is not always true innovation," Lynch added. "It’s Therefore, they enhance their program with “innovation” to them but not necessarily industry innovation.

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Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

APRIL 9, 2024

A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024. So, it’s important to get deals to consumers or find innovative ways to promote them within dining experiences.

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2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

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2024 Customer Experience Compost Loyalty Program 473

Goliath Consulting

FEBRUARY 29, 2024

In the dynamic world of culinary innovation, 2024 marks a pivotal year where technology intertwines with the art of dining. In 2024, the dining landscape enters a golden age where technology enriches every aspect of the culinary experience. The post Exploring Restaurant Technology Trends in 2024 appeared first on.

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2024 Technology Kitchen Safety Website Management 368

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

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2024 Loyalty Program Customer Experience Food Safety 332