Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. Entering 2024 brings uncertainty but holds hope for growth. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

APRIL 10, 2024

But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. While factors such as convenience impact that decision, the experience of dining out is important. And despite warnings of an imminent recession at the end of 2022, the U.S.

2024 195

2024 2023 Loyalty Program Point of Sale 195

Modern Restaurant Management

MARCH 13, 2024

Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. These impacts affect not only the bottom line for businesses but also the dining experience for customers. This can ultimately lead to lower customer satisfaction and loyalty.

Loyalty Program 194

Loyalty Program Customer Service Customer Experience 2024 194

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 122

Dietary Restrictions 2024 Food Safety Food Supply 122

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. Experiential Dining The dining experience is becoming as important as the food itself.

2024 52

2024 Technology Menu Mobile Ordering 52

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. full service restaurants surveyed plan to introduce catering services.

2024 201

2024 Online Ordering Website Management 2023 201

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

Loyalty Program 179

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 179

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. trillion in 2024. . trillion in 2024. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Focus POS

MARCH 18, 2022

In that case, you should understand data from the previous year, which gives you better insight into customer preferences so you can make smarter business decisions for the future. 45% of consumers say that mobile ordering or loyalty programs encourage them to use restaurant online ordering platforms.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

The Restaurant Times

JANUARY 26, 2023

POS solutions are essential for enhancing convenience for dine-in and online customers and delivering a customer-centric experience as the restaurant industry continues to grow. Over 20% of POS solutions are already in the cloud, and 29% are planning to do so by 2024.

POS 59

POS 2023 Loyalty Program Point of Sale 59

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Just as the transition to renewables and electric vehicles has thrived on collaborative efforts, we foresee more collaboration for the cultivated meat industry in 2024.

2024 195

2024 Fast Casual Insurance Food Safety 195

Modern Restaurant Management

DECEMBER 2, 2019

With data showing that 65 percent of gift card recipients spend approximately 38 percent more than the face value of their cards, restaurant brands should be taking action to optimize their gift card programs for the holiday season. By 2024, global digital gift card sales are projected to hit $698.2

Point of Sale 176

Point of Sale Loyalty Program Email Marketing Mobile Ordering 176

ChowNow

JANUARY 27, 2021

Restaurant email marketing is one of the most cost-effective ideas to stay top of mind, engage with your customers, and increase sales. . Online ordering has become extremely popular, so much so that digital sales will account for more than half of limited-service and quick-service sales by 2024. Feature a staff member.

Email Marketing 148

Email Marketing Marketing Online Ordering Front of House 148

ChowNow

MARCH 17, 2021

The COVID-19 pandemic impacted everything from restaurant operations to customer expectations. 42% of restaurants plan to invest in customer loyalty programs. Related: Restaurant Marketing Ideas to Turn Customers into Regulars. Read More: 4 Ways a Restaurant Mobile App Elevates Your Digital Ordering Experience.

Mobile Ordering 78

Mobile Ordering Download Online Ordering Loyalty Program 78

Apicbase

FEBRUARY 29, 2024

To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Restaurant Industry Stats 2024 – Our Top 10 10 restaurant industry stats for 2024 to keep in mind. Let’s dig in. billion by 2030.

2024 52

2024 Operations 2023 Loyalty Program 52

Buzztime Business

DECEMBER 26, 2023

When the ball drops at midnight, you’ll be ready to welcome in 2024…your most successful year yet. Resolution #2 – Bring in More Customers Attracting more patrons is one of your 2024 bar and restaurant goals…right? One of the easiest ways to enhance the guest experience? Try these simple crowd-building tactics.

2024 97

2024 Bar Email Marketing Loyalty Program 97

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs.

2023 195

2023 Loyalty Program Mobile Ordering Consumer Goods 195

Black Box Intelligence

MAY 5, 2023

Today, quality customer surveys are few and far between. Although restaurant brands understand the importance of collecting information around guest experiences, most are relying too heavily on mystery diner shoppers or comment cards to gather feedback, which are not personal or intuitive in nature.

Customer Experience 52

Customer Experience Customer Service Email Marketing Loyalty Program 52

Black Box Intelligence

AUGUST 5, 2021

Employees worry that it will lower their take-home pay at venues where customers typically tip generously. Restaurant employees are leaving the industry for other opportunities, with many concerned about safety or no longer wanting to deal with the frustrations of dealing with hungry customers. . Labor Costs FAQs. What is the U.S.

Recruiting 98

Recruiting 2021 Management Management 98

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

Hospitality 182

Hospitality Food Consumer Goods Point of Sale 182

Black Box Intelligence

AUGUST 5, 2021

Employees worry that it will lower their take-home pay at venues where customers typically tip generously. Restaurant employees are leaving the industry for other opportunities, with many concerned about safety or no longer wanting to deal with the frustrations of dealing with hungry customers. . Labor Costs FAQs. What is the U.S.

Recruiting 71

Recruiting 2021 Management Management 71

Mad Mobile

MARCH 8, 2024

Restaurant industry experts have seen a massive shift in 2024 toward iPad-based POS systems. Instead, they provide your staff with a flexible and easy-to-use platform to engage with your customers. You’ll want something that can rotate so that customers can complete their transactions in the POS without the need for a printer.

POS 40

POS 2024 Mobile Ordering Loyalty Program 40

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. We’ve seen how robotics can improve not only the customer experience, but the employee experience.

2023 116

2023 Front of House Customer Experience Customer Service 116

BNG Point of Sale

OCTOBER 15, 2021

Equipped with wireless mobile point of sale devices, employees can check-out customers or access inventory information from anywhere within the store. mPOS technology provides several advantages to store owners, managers, sales employees and customers. Customers are increasingly want businesses to offer digital receipts.

Retail 98

Retail POS Point of Sale Cash Management 98

Apicbase

FEBRUARY 6, 2023

Technology improves the efficiency of dark kitchens while ensuring a great customer experience. Other dark kitchens add self-service kiosks to engage with guests and provide an enhanced customer experience. Dark kitchens are opening their doors to let the light in and engage directly with customers.

Delivery 52

Delivery Management Management Online Ordering 52

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 186

Franchise Franchising Food Fast Casual 186

Apicbase

APRIL 5, 2024

The 2024 Square Future of Restaurants report surveyed thousands of restaurant owners and customers across the United States, Canada, and the UK. And over half of respondents said they plan to spend more on technology and automation tools in 2024. When a customer places an order and pays, a ticket is printed.

Back of House 52

Back of House Front of House BOH Point of Sale 52

Apicbase

MARCH 28, 2024

Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech. They provide the data and tools you need to build a restaurant empire. #8

Management 52

Management Management Point of Sale Kitchen Safety 52

The Restaurant Times

FEBRUARY 16, 2021

A report by Juniper Research states that contactless payments will triple to $6 trillion worldwide by 2024. Restaurant POS systems that support multiple contactless online payment touchpoints will continue to have a clear advantage in mitigating a lot of customer concerns and adapt better in 2021. Robust Online Ordering Systems .

Technology 98

Technology Mobile Ordering Online Ordering Cash Management 98

Modern Restaurant Management

DECEMBER 31, 2019

We believe we will continue to see improvements in business models and technology that will advance the delivery experience for target audiences including logistics, restaurants and especially the consumer. percent by 2024, and 2020 will be a catalyst year that could drive that number up. Dark kitchens gain more real estate.

2020 137

2020 Kitchen Safety Consumer Goods Point of Sale 137

Modern Restaurant Management

DECEMBER 13, 2023

With both restaurants and guest feeling the effects of inflation, tipping has become a topic of confusion and intrusion for diners, according to Restaurants: Consumer Trends Fall 2023/Winter 2024 , a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

Loyalty Program 187

Loyalty Program Food Truck Consumer Goods Fine Dining 187

SpotOn

MARCH 5, 2024

With 90% of restaurant operators reporting their customers are more value-conscious than they used to be, restaurants need to build their brand and drive guest loyalty with value-driven incentives. "SpotOn Operators just need to connect their restaurant’s Facebook page and add their Google Business profile. 

Marketing 114

Marketing Email Marketing Social Media Loyalty Program 114

Modern Restaurant Management

JANUARY 31, 2020

According to a report from Sift: 62 percent are concerned that their interactions with QSRs will lead to some type of fraud, whether it’s stolen payment information, account takeover, hijacked loyalty rewards points, or fake reviews. Giants Enterprises operates a daily tourism program at Oracle Park as well as The Gotham Club.

2020 190

2020 Loyalty Program Point of Sale 2019 190