Modern Restaurant Management

JANUARY 13, 2023

And now as a recession looms on the horizon, eight percent of restaurants are reportedly laying off employees heading into 2023, setting the stage for a tough season as holiday demand puts pressure on already-frustrated staff. But arguably no issue has proven to be as constant and bedeviling as the labor shortage.

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Modern Restaurant Management

SEPTEMBER 13, 2023

Fueled by this backdrop, Toast's Market Insights team sought to better understand restaurant employees' perspectives—from bright spots to challenges faced—by conducting a survey in February and March 2023 of more than 1,000 US restaurant workers. So, what did we find? A desire for better pay is the No.

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Modern Restaurant Management

APRIL 9, 2024

Restaurants know this, and it’s why they are focused on connecting the back and front of the house. Interestingly, a survey from 2023 showed that promotional deals were cited as the program type that would most convince consumers to eat at a restaurant. So, what’s the solution? Food availability is often in flux.

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Modern Restaurant Management

OCTOBER 24, 2024

We are a breakfast and lunch concept in Cincinnati, Ohio and we have been B Corp certified since January 2023. Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore.

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Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers. By Joe Guszkowski on Jun.

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Modern Restaurant Management

MARCH 11, 2025

." As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Technology continues to transform restaurant operations.

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Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. million by the end of 2023. Competition is heating up : In 2023, 47 percent of operators expect competition to be more intense than last year. "The

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7 Shifts

APRIL 3, 2023

It leads to discrimination, sexism, and sexual harassment , and creates a disparity between the back and front of house. We all know for the longest time that the back of house employees have been underpaid for decades in the restaurant business. The restaurant industry has a wage problem.

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Front of House Tip Distribution Back of House Restaurant Law 370

Modern Restaurant Management

FEBRUARY 5, 2025

MVP Menu Performances More than 200 million people tuned in to the Super Bowl last year—many with a plate of wings in front of them. This "Super" special edition of Modern Restaurant Management (MRM) magazine's Research Roundup has a Super Bowl theme. Toast analyzed data from restaurants on Sunday, Feb.

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7 Shifts

FEBRUARY 13, 2023

We operate as a tip pool restaurant with equal parts shared between the back and front of the house, weighted by position and number of hours worked. It’s no secret that with a workforce mass exodus and rising minimum wages, the restaurant industry is long overdue for an overhaul of its business structure and compensation model.

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Tip Distribution Front of House Back of House Restaurant Law 390

Modern Restaurant Management

JANUARY 5, 2022

From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023. Limited staffing during the pandemic has shown operators how technology can streamline front- and back-of-house operations, providing much-needed support for even the smallest shift teams.

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Technology Online Ordering Front of House Back of House 418

EATER

JANUARY 9, 2023

After a fitful 2022, when a wave of pent-up wanderlust crashed over hot destinations, overwhelming hotels and airlines, 2023 seems like a chance to give up revenge travel and reset. We’re taking our time while traveling this year. Together, these projects celebrate the ways food and drink viscerally tether us to a place.

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Modern Restaurant Management

AUGUST 26, 2024

This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. They must choose whether to use third-party online ordering platforms or handle delivery in-house. As the huge market keeps growing, expected to hit $1.8 trillion by 2028, restaurants face a big decision.

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Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade.

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7 Shifts

OCTOBER 26, 2022

When you dine out at a restaurant, you tip your server. It's the expectation and an essential part of how restaurant workers earn a living. A guest's tip subsidizes wages for most of America's restaurant workers. It's a reality that only exists in North America—the United States and Canada. But tipping did not take off immediately in the U.S.

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Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

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Modern Restaurant Management

JANUARY 29, 2020

According to research done by eMarketer , 23 percent of all smartphone users will use a food delivery app by 2023. For example, delivery workers are often at the front of the house hovering, which employees and customers may find frustrating. The services earn money through restaurant commissions, delivery fees, or both.

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Delivery Front of House Customer Service Fast Casual 353

Modern Restaurant Management

MARCH 16, 2021

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come. “Will this look good on Instagram?

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EATER

APRIL 28, 2023

In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. Freeman’s boundary-pushing menu at Cadence has earned her James Beard Award semifinalist nods for Emerging Chef in 2022 and Best Chef: New York State in 2023 — but she hasn’t become remotely complacent.

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EATER

JULY 1, 2024

In a 2023 interview with Today, Elliott said that she’s only ever held one restaurant job — a hostess gig — and she barely made it a week before quitting without even returning for her paycheck. Abby Elliott as Natalie “Sugar” Berzatto in The Bear. | It kind of blew my mind as an actor,” Elliott tells Eater.

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7 Shifts

FEBRUARY 21, 2023

One of the biggest issues facing restaurants in 2023 is finding and keeping good talent. Trying to eliminate the front of house and back of house and make it one big house, everyone working together.” During the pandemic, many service workers either left or were forced out of the industry and never returned.

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Front of House Social Media Back of House Sports 381

EATER

JUNE 28, 2024

Like the rest of Anchor Steam’s unionized workforce, Costello had lost his job in August 2023, when Sapporo USA, which had purchased the San Francisco brewery in 2017, announced plans to liquidate the business. It was a devastating blow to the city where Anchor Brewing had been brewing its signature steam beer for 127 years.

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Brewery Back of House Consumer Goods Food Safety 353

Modern Restaurant Management

APRIL 7, 2023

Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer. One challenging aspect of owning a small business is purchasing and maintaining expensive equipment.

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Cash Management Equipment Front of House Small Business 251

The Rail

APRIL 4, 2023

In 2023, the projected spending for social platform advertising for restaurants is over twenty-eight billion dollars. So far, for 2023, it has been reported that consumers watch an average of seventeen hours of video content online each week. This is how you show them the colors and textures of your food.

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Social Media Front of House Advertising 2022 264

7 Shifts

MAY 15, 2023

Did you know that payroll/labor makes up almost one-third of a restaurant's operating costs ? While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. We're here to demystify payroll so you can spend more time every week growing your business and doing what you do best.

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Modern Restaurant Management

DECEMBER 27, 2023

As of the end of 2023, the industry is still 14,000 jobs behind that pre-pandemic level. restaurant industry will continue to shake off the aftereffects of the pandemic in 2024, but that doesn’t mean the challenges that remain are easily dispelled. But the leading drag on the industry are its labor woes. Here’s an overview.

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2024 Insurance Recruiting Restaurant Law 294

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Locked in the kitchen” is hyperbole, but the micrograms aren’t. It’s why the recipes are so perfect,” he adds.

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Delivery Cash Management Point of Sale Back of House 356

7 Shifts

FEBRUARY 7, 2024

Some quick-service chains, including Chick-fil-A, have crossed a tipping point, with more than half their sales coming via digital orders in 2023. Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive.

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Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

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2024 Fast Casual Food Safety Insurance 493

Perfect Daily Grind

JANUARY 27, 2023

Alliance for Coffee Excellence announces 2023 auction dates. The 2023 auction line up includes 13 Cup of Excellence auctions, four Private Collection auctions, and one Pilot Project. Growing Coffee in the Face of Climate Change to air on YouTube on 8 February 2023. The agency also expects the 2023/24 harvest season to hit 54.9

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7 Shifts

JUNE 28, 2023

Because of this communication bottleneck, scheduling was a "nightmare," and there was an overall dissatisfaction amongst staff, especially in the front of house, when requesting time off. Chulita has been serving Venice, California locals their brand of Oaxacan food since 2018.

Front of House 195

Front of House 2022 2023 Communication 195

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free.

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EATER

SEPTEMBER 7, 2023

Opened by chef Jonathan Whitener and front-of-house dynamo Lien Ta on a previously nondescript corner on the fringes of K-town, HLAY attracts an equally eclectic mix of guests — the dining room is typically host to date nights, friendly catch-ups, celebratory dinners, and a bar crowd wise to how great the tiki-adjacent cocktails are.

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White Paper Front of House 2023 Dine-in 290

EATER

SEPTEMBER 11, 2024

There’s a cultural expectation in America around how much Vietnamese food should cost” Vien Dobui, chef and co-owner of Công Tử Bột , a modern Vietnamese restaurant in Portland, Maine “I’m going to be completely transparent; we filed for bankruptcy in December 2023. We recommend new places with caveats. The food was great,” we say, “but.”

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Pricing Back of House Food Order Food Supply 363

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

MAY 1, 2023

37% of restaurant operators say employee retention and productivity is one of their priorities for 2023. Team management is a top concern for restaurants these days. One in five operators report reducing labor costs as one of their main goals. Given the circumstances, restaurants are looking for better ways to attract and retain good talent.

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Hiring Training Management Management 195

7 Shifts

MARCH 29, 2023

He joined us on the Pre-Shift podcast to chat about bartaco's embrace of tech, their unique approach to training and career development, radical wage structure, and how all of those practices have them poised for growth in 2023. And now we're starting to get a little bit more of the purpose-driven, of 'what do you stand for?

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