ChowNow

FEBRUARY 28, 2025

Managing multiple third-party delivery platforms can feel like running several businesses at once. Each platformUber Eats, GrubHub, DoorDashrequires its own tablet, login, and order management system. Order management issues. When managing multiple delivery platforms, keeping track of incoming orders becomes a major challenge.

Delivery 195

Delivery Online Ordering Customer Service POS 195

7 Shifts

NOVEMBER 27, 2024

He brought in his teen brother, Larry, to manage their first location in Vincennes, IN. We chatted with Allie Bobe, Owner/Manager, about managing almost 100 employees across five locations and keeping tradition alive while modernizing operations. 7shifts helps Bobe’s managers make schedules more accurate too.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

JANUARY 27, 2022

Therefore, post your health inspection reports on your website and social media platforms. Commit to ongoing training. All workers must be trained in food safety, not just upon hiring, but throughout their tenure. Train employees on food safety protocols, as well as additional COVID cleaning and safety practices.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

AUGUST 15, 2024

One smart idea is investing in software that can schedule employees’ working hours, manage HR processes, prepare payroll, analyze labor data, and monitor employee attendance. Self-service kiosks can maximize the number of on-premise orders while mobile apps or websites allow customers to place orders directly without staff intervention.

Loyalty Program 448

Loyalty Program Hiring Recruiting Point of Sale 448

Modern Restaurant Management

NOVEMBER 4, 2022

And now, as the pandemic subsides, and customers return to restaurants in growing numbers, owners and managers are dealing with another crisis: being short staffed. Proper Training Is Paramount. First, and most important, what type of customer service training have you given your employees? Here are a few suggestions.

Customer Service 474

Customer Service Website Management Back of House Social Media 474

Modern Restaurant Management

MARCH 22, 2024

This should include clear roles and responsibilities, outlining what needs to happen and who will manage each activity (e.g., who will manage communications to different stakeholders, who will notify supply chain partners, etc.) Train your team. Data is integral to recall management. Leverage tech tools.

Food Safety 472

Food Safety Social Media Food Supply Allergens 472

Modern Restaurant Management

SEPTEMBER 8, 2023

Trust is built when company leaders demonstrate a strong commitment to food safety and provide the necessary resources – including training, tools, equipment, and support – to ensure compliance with regulations and best practices. Build Trust One of the foundational pillars of a robust food safety culture is trust.

Food Safety 520

Food Safety Allergens Food Loyalty Program 520

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design. Let your compassion and preparedness shine.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

7 Shifts

OCTOBER 28, 2024

It just goes to show how important drink pricing and cost management are to maximizing profits. Bars that effectively manage their inventory and reduce waste tend to maintain higher margins. Regular training and spot-checks also help maintain consistency, leading to better control over pour costs and higher profitability for your bar.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

ChowNow

APRIL 4, 2025

And in a world where one viral comment or ignored review can snowball, restaurant reputation management isnt just smartits essential. What is Online Reputation Management and Why Does it Matter? Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media.

Management 195

Management Management Social Media Online Ordering 195

ChowNow

FEBRUARY 28, 2025

So, if instant exposure and hands-off management are what youre looking for, third-party platforms can help bring in orders without requiring much on your end. Direct online ordering system A direct online ordering system is built specifically for your restaurant, allowing customers to place orders directly through your website or app.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

JUNE 8, 2020

” Restaurants must elevate safety and cleanliness protocols, train employees about new processes and policies, track compliance, and implement immediate corrective actions, as needed. This includes quality management software and auditing apps. Train Employees Regularly. Manage Visibility. Invest in Digital Tools.

Food Safety 507

Food Safety Social Media Website Management Food Supply 507

Modern Restaurant Management

AUGUST 28, 2024

Modern Restaurant Management (MRM) magazine connected with Kim Lawton, founder and CEO of New York City-based marketing agency Enthuse to discuss social media accountability, safeguarding a brand, best practices and more. How important is continual training? Solicit feedback and involve your guests in the planning process.

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

EATER

OCTOBER 15, 2024

It’s a great tool for our overall success,” said Emily Lyall, operations manager at the Lafayette Public House , a coffee, bar, and kitchen. Budderfly manages the utility bills free of charge, and when electricity costs drop, it shares those savings with the restaurant. Not all California restaurateurs agree.

Compost 288

Compost Food Equipment Waste 288

Modern Restaurant Management

AUGUST 9, 2021

Modern Restaurant Management ((MRM) asked Lindsey Yeakle, Gluten-Free Food Service (GFFS) Program Manager, Food Safety at Gluten Intolerance Group (GIG), what restaurants need to know about gluten-free options. A server should be properly trained to answer questions about the menu.

Coaching 520

Coaching Kitchen Safety Food Safety Training 520

Modern Restaurant Management

AUGUST 26, 2024

In-House vs. Third-Party Delivery In the past, customers had to call or fill out forms on the restaurant's website to get food to their doorsteps. When Developing Custom Ordering Software Customers can now place orders directly through a restaurant's website or application. More users prefer the convenience of online ordering.

Delivery 448

Delivery Online Ordering Mobile Ordering Customer Service 448

Modern Restaurant Management

MAY 14, 2025

To learn more about MORE, Modern Restaurant Management (MRM) magazine reached out to co-founder Liz Murray. She is also the Chief Operating Officer for The Marlow Collective and previously managed People Operations for Union Square Hospitality Group. What are key industry/challenges that are top of the list to address?

Website Management 221

Website Management Hospitality Sustainability Education 221

ChowNow

MARCH 20, 2025

In this article, youll learn: How menu management software streamlines menu updates and eliminates manual errors Why outdated or inconsistent menus can impact customer satisfaction and revenue Key features to look for when choosing the right software for your restaurant Lets explore why every restaurant needs menu management software.

Menu 195

Menu Management Management Online Ordering 195

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. Nguyen identified roles and cross-trained staff where possible to wear multiple hats.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

ChowNow

MAY 30, 2025

Limited-time offers also give you content for social media, email, and your website. Just make sure your staff is hyped and trained upwhen done right, these promos move fast. Promote the theme weekly on your restaurants social media, highlight it on your menu, and train your team to deliver a fun, on-brand experience.

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

Modern Restaurant Management

SEPTEMBER 27, 2021

Suddenly, the ability to engage customers digitally – to take orders via apps and websites, to fulfill orders via delivery and curbside pickup, all occurring “outside the four walls” – became existential. In March of 2020, the world changed.

Mobile Ordering 496

Mobile Ordering Email Marketing Online Ordering Website Management 496

The Rail

NOVEMBER 22, 2024

Invest in Staff Training The cornerstone of excellent customer service is a well-trained team. It’s easy to fall into the trap of viewing staff training as a tick-box exercise, or something that’s only important to new starters.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

DECEMBER 10, 2021

You can then use these photos on your menu, Instagram and Facebook page, website, and other listing platforms that feature your restaurant. Train your staff to build other taking points. How much do you spend on creating your website and promoting it online? Let the pictures speak a thousand words. Create a Conversation Trigger.

Marketing 567

Marketing SEO Front of House Website Management 567

Modern Restaurant Management

MARCH 16, 2020

These laws can have a big impact on the way that restaurants manage their employees. Restaurant owners should check the website of the relevant city or state Department of Labor to ascertain whether the law is applicable. Train Managers on Compliance. What Are Predictive Scheduling Laws? Audit for Compliance.

Restaurant Law 454

Restaurant Law Website Management Audits Training 454

Culinary Cues

MARCH 26, 2022

Once established – do not sacrifice what you have invested the time in developing. [] FAILING TO INVEST IN TRAINING. Training ALWAYS pays back in dividends. Train to your standards and be very clear. Every employee needs to be trained and most relish the opportunity to learn and get better at what they do.

Cash Management 462

Cash Management Social Media Restaurant Law Communication 462

Goliath Consulting

SEPTEMBER 27, 2020

But there’s much more that tech has to offer, especially when it comes to AI being integrated into guest order systems, training, and restaurant operations. Consistent Training and Optimal Scheduling. When it comes to running a successful business, operators understand how training plays a crucial role. Up to Date Inventory.

Technology 397

Technology Mobile Ordering Food Safety Customer Service 397

Modern Restaurant Management

MARCH 16, 2020

Due to the Covid-19 outbreak effect on the restaurant industry, Modern Restaurant Management (MRM) magazine is compiling a list of resources available for restaurant owners, operators and managers. Jitjatjo launched the industry's first COVID-19 Awareness and Hygiene Training Accreditation program. Sign up here.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

ChowNow

MAY 9, 2025

In this article, you will learn: The five most important restaurant costs to track and manage Easy strategies for controlling food costs and labor costs Tactics to save money without hurting your guest experience Lets start with the big picture and learn where your money is actually going. Are you overstaffed on slow days?

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Fortunately, managers can apply multiple strategies to increase their response rates.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

APRIL 8, 2020

In this Q&A with Modern Restaurant Management (MRM) magazine, Washcovick offers some ways restaurants can engage their customers and their community in these unprecedented times. From social media, to your website to email and your Yelp page, there are endless opportunities to reach your audience with relevant and timely information.

Small Business 508

Small Business Social Media Consumer Goods Communication 508

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. PLAN BETTER – TRAIN HARDER. The answer is emphatically – no.

Beverage 520

Beverage Events Food Order Website Management 520

ChowNow

FEBRUARY 5, 2025

With 83% of consumers checking Google reviews before choosing a restaurant, having a robust system for collecting and managing feedback should be a top priority. Next, add a Leave a Review button on your website that directly links to your Google review page. This isnt a suggestion or helpful tipits a must-do in 2025.

2025 221

2025 Customer Experience Customer Service Website Management 221

ChowNow

JANUARY 23, 2025

Time Management: 80% of tasks completed often come from 20% of the effort. Does every cook prepare each dish exactly the same as the chef trained them to? To ensure guests leave happy, invest in regular staff training and implement quality checks. Servers or managers can casually inquire, How was everything today?

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

MARCH 8, 2023

Images of a cocktail on a friend’s Instagram feed can be the catalyst for that consumer checking out a restaurant’s Instagram profile and then tapping through to a website to check out the menu. They might go to Yelp or other review websites to learn what other patrons have said about their experiences.

Social Media 450

Social Media Customer Experience Website Management Customer Service 450

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. Apple | Android 3.

Management 367

Management Management Operations Mobile Ordering 367

The Rail

APRIL 14, 2025

Securing more resources guarantees that your restaurant can manage more demand without compromising quality, whether it comes to equipment upgrades, automation investments, or production facility expansion. Hiring and Training Employees for Business Growth Effective scaling of operations calls on a qualified and committed workforce.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Modern Restaurant Management

APRIL 2, 2020

Novel ways to deliver everything from orchestral music to personal training and therapy/addiction treatment have made the rounds as viral social media videos or popular articles. Imagine a local personal trainer that works via in-person training sessions exclusively.

Social Media 488

Social Media Small Business Customer Service Cash Management 488