Modern Restaurant Management

MARCH 20, 2020

We’re not alone — market research company Frost & Sullivan projects that online/mobile ordering will be a $200 billion dollar industry by 2025. However, thanks to the explosion of online ordering, owner/operators are left managing massive data sets — without any experience in doing so.

Email Marketing 211

Email Marketing Online Ordering Franchise Franchising 211

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. Instead, customers can get information about promos, discounts and even make a purchase through the loyalty program app or website. There’s no need to punch a physical card or process the receipt.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

Modern Restaurant Management

SEPTEMBER 27, 2021

Suddenly, the ability to engage customers digitally – to take orders via apps and websites, to fulfill orders via delivery and curbside pickup, all occurring “outside the four walls” – became existential. A technical, operational, and marketing transformation needed to happen, and it couldn’t happen fast enough.

Mobile Ordering 192

Mobile Ordering Email Marketing Online Ordering Website Management 192

Restaurant Engine

MARCH 27, 2024

With this staggering statistic, you can see how vital restaurant reputation management is to your business. To help you with review management tips, let’s look at 10 secrets to online review success. #1: Would they prefer you email them or text them for the review? In addition, train your customers to request reviews.

Social Media 59

Social Media Website Management Email Marketing Customer Service 59

7 Shifts

DECEMBER 17, 2020

Once you have access to a guest’s contact info, it creates the opportunity to reach them via email or text and let them know about special offers, new menu items, changing hours, and more. Once every few days, add that info to a spreadsheet of customer relationship management software like Constant Contact or HubSpot.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Buzztime Business

DECEMBER 26, 2023

Action: Train Your Team to Upsell Don’t leave upselling up to chance. They’re 3x more likely to look for photos of food than other generations, so a website update may be one of your 2024 bar and restaurant goals. Resolution #3 – Improve Your Marketing ROI Marketing takes time and money.

2024 97

2024 Bar Email Marketing Loyalty Program 97

Culinary Cues

DECEMBER 30, 2019

The following provides some “food for thought”, maybe even a “look in the mirror” checklist for those who are drifting away from those initial goals. [] THINKING THEY CAN MANAGE THROUGH OTHERS. Every restaurant must constantly invest in training. [] PUTTING ALL OF YOUR EGGS IN THE CHEFS BASKET.

Cash Management 266

Cash Management Point of Sale Leadership Website Management 266

7 Shifts

FEBRUARY 26, 2021

These fees, when not managed, cut deep into razor-thin margins, and in some cases, can contribute to a restaurant closing for good. Without existing apps, this lives on your restaurant’s website. Does it integrate with my restaurant’s website? Which means no fees paid to UberEats, GrubHub, Postmates, DoorDash.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

7 Shifts

MARCH 10, 2022

Restaurant technology has revolutionized the way that restaurants are managed - replacing arduous and tedious task management with efficiency, automation, and clarity. In 2022, there aren't many areas in restaurant management that can't be made better with technology. Top Restaurant Management Apps. Try 7shifts for Free.

Management 195

Management Management Operations Point of Sale 195

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Manage your team and costs. Restaurant customer relationship management (CRM) software. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Sling

JULY 24, 2023

Restaurant management software is a rapidly expanding niche of software development. Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management.

2023 78

2023 Management Management Tip Distribution 78

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Basant Baruah, Senior Content Marketer, Beaconstac. Below are a few examples of small and big F&B chains applying unique marketing techniques. Here are their insights.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

Get Beyond

JANUARY 4, 2024

For example, if you’re coming up against writer’s block crafting a marketing email, it could be the perfect time to turn to ChatGPT to help you write a rough draft. If your business is digital-first, take the time to review customer chat transcripts, email copy, and the website experience to improve the online shopping experience.

2024 52

2024 Small Business Cash Management Email Marketing 52

Goliath Consulting

SEPTEMBER 27, 2020

But there’s much more that tech has to offer, especially when it comes to AI being integrated into guest order systems, training, and restaurant operations. Consistent Training and Optimal Scheduling. When it comes to running a successful business, operators understand how training plays a crucial role. Up to Date Inventory.

Technology 158

Technology Mobile Ordering Food Safety Customer Service 158

Ken Burgin

JULY 5, 2022

Every week in the Hospo Reset Newsletter, we share a product or service that’s caught our eye – for kitchen & beverage management, staffing, facilities management, marketing and overall productivity. Food, Menus and Kitchen Management. Coffee and Beverage Management. Design and Facility Management.

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

Open for Business

MARCH 21, 2023

Word-of-mouth marketing and evangelism marketing are valuable parts of a restaurant’s marketing strategy. Because word-of-mouth marketing is an unpaid form of advertising, you can use this important tool no matter your restaurant’s marketing budget. Word-of-mouth marketing is a form of organic advertising.

Marketing 78

Marketing Social Media Email Marketing Customer Experience 78

Open for Business

AUGUST 10, 2023

Think about the roles and responsibilities needed—everything from line cooks and dishwashers to servers and marketing. Along with kitchen and service staff, you’ll need workers for your restaurant to handle responsibilities like operations, management, administration, and communications. This depends on the size of your restaurant.

Hiring 167

Hiring Recruiting Reference Website Management 167

Modern Restaurant Management

JANUARY 13, 2020

New employee training. Deploying marketing campaigns. Performed manually, these tasks eat up dozens of hours from a high-level manager on a recurring basis. Mobile phone manager alerts for voids and pricing event approvals. Customer email capture via a digital loyalty or marketing program.

2020 186

2020 Website Management Online Ordering Point of Sale 186

Restaurant Engine

AUGUST 9, 2023

You’re a busy restaurant owner or manager, and while your business is growing, you’d like to really up the ante. Provide ongoing training, especially in customer service. This is where your customer service training really shines. Upgrade your marketing strategy and tactics to next level your restaurant.

Compost 52

Compost Recycling Website Management Employee Relations 52

Bingage

JANUARY 25, 2023

2023 is here with a new trend in the market. The tool seems pretty knowledgeable in the areas where there is good training for it to learn from. Engines like Chat-GPT are “trained” (programmed and reinforced) to mimic writing styles, avoid certain types of conversations, and learn from your questions. It’s a very big deal.

Email Marketing 105

Email Marketing Reference Website Management Social Media 105

Modern Restaurant Management

FEBRUARY 2, 2022

So if you have to deal with bigger crowds, your staff can easily manage the queues of orders, personalize staff alerts, and more. If a customer searches for a restaurant and finds their website, all the better is that they can place their order once something delicious catches their eye. Go Digital.

Loyalty Program 193

Loyalty Program Online Ordering Social Media Mobile Ordering 193

7 Shifts

MARCH 27, 2020

Manage expectations by creating a timeline for updates. Be thorough in communicating your restaurant’s closure by notifying customers through the following means: Posters/notices in your restaurant’s window Making announcements via social media Adding a banner or pop up to your restaurant’s website. Which are the most profitable?

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Restaurant Clicks

JANUARY 24, 2020

With so many online reservation systems available on the market, it can be hard to select the platform that makes the most sense for your business. OpenTable is probably the most popular reservation system currently on the market, and for good reason. It sends automatic confirmation texts and emails. Yelp Reservation Systems.

Reservations 78

Reservations Email Marketing Social Media Book 78

Modern Restaurant Management

MARCH 16, 2020

Due to the Covid-19 outbreak effect on the restaurant industry, Modern Restaurant Management (MRM) magazine is compiling a list of resources available for restaurant owners, operators and managers. and Canada through free delivery and marketing efforts.” “These are challenging times for restaurants. Sign up here.

Food Safety 233

Food Safety Kitchen Safety Small Business Employee Relations 233

Open for Business

JULY 7, 2023

Quick links The pandemic’s impact on what hospitality means The hospitality value proposition Hospitality, online Technology and hospitality Personalized hospitality Training for good hospitality Diversity and hospitality Sustainability, ethical practices, and hospitality What role do guests play? Teaching the team doesn’t end with training.

Hospitality 78

Hospitality 2023 Front of House Social Media 78

Modern Restaurant Management

APRIL 8, 2020

In this Q&A with Modern Restaurant Management (MRM) magazine, Washcovick offers some ways restaurants can engage their customers and their community in these unprecedented times. From social media, to your website to email and your Yelp page, there are endless opportunities to reach your audience with relevant and timely information.

Small Business 199

Small Business Social Media Consumer Goods Communication 199

Goliath Consulting

MAY 31, 2023

Are you a restaurant owner or manager looking for ways to attract more customers and increase sales? This location-based marketing technique uses GPS or RFID technology to create a virtual boundary around a specific area, such as your restaurant’s location. Look no further than geo-fencing! What are Advantages of Geo-fencing?

Point of Sale 78

Point of Sale Email Marketing Customer Experience Advertising 78

Restaurant Engine

DECEMBER 9, 2020

The most important thing to consider is whether or not you have the resources to manage the added work. Things to think about include: Who will manage the catering operations? Hire a catering manager. Market your catering business. Train your staff specifically for catering. Do you have enough servers to handle it?

Catering 113

Catering Website Management Seasonal Menu Food Supply 113

Deliverect

MARCH 4, 2021

In this interview JP Then, the founder of Slerp , an e-commerce platform and order management system for the UK hospitality sector, shares valuable tips and tricks for the modern omni-channel restaurant that wants to optimize their online sales channels. Then really shout about it with creative content across your website, social and emails.

Online Ordering 145

Online Ordering Mobile Ordering Email Marketing Website Management 145

Sling

JUNE 14, 2023

Train your staff to be friendly and helpful. In today’s society, not providing these things could mean losing out on a large share of the market. 6) Take advantage of digital marketing opportunities When local consumers search for restaurants in the area, is yours popping up in the top results?

Customer Service 78

Customer Service Email Marketing Website Management Customer Experience 78

Open for Business

MAY 4, 2023

We think the food going down our throats is the product,” says Ryan Giffen, assistant professor of hospitality management at California State University at Long Beach, in the Washington Post. Regularly check and update: Your business’s website Social media accounts Google, Yelp, OpenTable, and other business profiles 2.

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Modern Restaurant Management

SEPTEMBER 14, 2021

.” “Many of our TEAM Members stay a long time with TSFR – a testament to our accountable culture, family atmosphere and commitment to training and development,” said Bill Angott, President and Chief Executive Officer at TSFR. In 1991 she was promoted to Accounting Manager and in 2009 to Director of Accounting.

Food 168

Food Tip Distribution Guest Recovery Food Safety 168

Modern Restaurant Management

OCTOBER 21, 2019

A recent study found that 60 percent of consumers prefer to pick up the phone to get in touch with local businesses instead of emailing them or contacting them via social media. There are now phone solutions that allow owners and managers to see what their customers are calling about, the frequency at which they're calling and more.

Customer Experience 114

Customer Experience Online Ordering Customer Service Reservations 114

ChefMod

OCTOBER 6, 2021

But, how have they managed to stay up and running so far? Focus on Online Shopping For the last 15 years, the online shopping and ordering market has grown exponentially. Furthermore, the pandemic has eliminated the need for salespeople, forcing many operators to heavily rely on website/app focused shopping.

2021 52

2021 Email Marketing Front of House Cash Management 52

Restaurant Clicks

NOVEMBER 5, 2017

Whether your restaurant is opening soon or has been open for some time, you’ll need to make some decisions on hiring an internal marketing team. Too many people applying for marketing jobs believe posting on instagram and snap chat qualifies them as a marketing director. Website blog posts and updates. Email Marketing.

Marketing 61

Marketing Email Marketing SEO Social Media 61

Focus POS

NOVEMBER 19, 2019

You pour countless hours into crafting the perfect menu, creating the perfect ambiance, and training your staff for the perfect guest experience at your restaurant. But if you haven’t developed a strong restaurant marketing strategy to build your customer base, all that work could be for nothing. Then, encourage reviews. Get Personal.

2020 74

2020 Marketing Loyalty Program Email Marketing 74

Restaurant365

NOVEMBER 19, 2019

To prepare for the new year, restaurant owners, operators, and managers need to start planning now. Finding and training staff. To address finding and training staff within a scarce workforce, many restaurant owners are beginning to focus on retention. Managing complex, rotating inventory.

Operations 92

Operations 2020 Mobile Ordering Social Media 92